The customer

The client provides satellite and digital communication equipments as well as global mobile satellite

and satellite internet services to public and private sector customers

The business challenge

1. A single enterprise-wide, cross functional (finance, subscriptions, operations) reporting

platform for strategic (for top management) as well as operational (ground level sales and

operations) staff was envisioned

2. Optimization of customer data management process was required to generate accurate

customer base statistics.

3. Reporting functionality was required to address the loopholes in the existing subscription

process, in terms of identifying the processes as well as customers generating discrepancies

The solution

1. Enterprise data warehouse was built with required business transformations, with OBIEE as the enterprise reporting tool.

2. Subscription dashboard was created with metrics reconciliation view enabled, thus facilitating slice and dice by business attributes like Market Segment, Channel.

3. Data Warehouse load performance was optimally tuned to ensure timely daily data load

Modules implemented

1. Oracle BI Enterprise Edition 11g

2. Informatica 9

The benefits

1. Stakeholder efforts in reporting activities was significantly reduced

2. Accurate and realistic growth numbers was achieved with redundancy in subscriptions and

customer calculation eliminated

3. Real-time, quality data availability for ad-hoc reporting and automated report distribution

across functions throughout the enterprise was achieved