ob chapter 5
TRANSCRIPT
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Copyright 2014 Pearson Education, Inc.
Chapter 5
Attitudes & Job Satisfaction
Organizational Behaviour
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After reading this chapter,you should be able to:
Contrast the three components of an attitude.
Compare and contrast the major job attitudes.
Define job satisfaction and show how we can
measure it. Summarize the main causes of job satisfaction.
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Attitudes
Attitudes: Evaluativestatements either favorable
or unfavorable concerningobjects, people or events
Reflect how one feels aboutsomething
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Three Main Componentsof Attitudes
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Major Job Attitudes
Job satisfaction
Job involvement
Psychological empowerment
Organizational commitment
Affective commitment
Continuance commitment
Normative commitment
Perceived organizational support
Employee engagement
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Measuring Job Satisfaction
Single global ratingmethod
Only a few general
questionsRemarkably accurate
Summation scoremethod
Identifies keyelements in the joband asks for specificfeeling about them
Average Job Satisfaction by Facets
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What CausesJob Satisfaction?
The Work Itself the strongest correlationwith overall satisfaction
Social Component there is a strongcorrelation with how people view the socialcontext of their work
Pay not correlated afterindividual reaches a level ofcomfortable living
Advancement Supervision Coworkers
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The Consequencesof Dissatisfaction
Exit Voice
Neglect LoyaltyPassivetoActive
Destructive to Constructive
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The Ways of Dissatisfaction
Method Description
1. Exit Expressed through behaviour directed towards
leaving the organization
2. Voice Expressed through active and constructive
attempts to improve conditions
3 Loyalty Expressed by passively waiting for conditions
to improve
4 Neglect Expressed through allowing conditions tobecome worse than usual.
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The Benefits of Satisfaction
Better job and organizational performance
Better organizational citizenship behaviors
(OCB Discretionary behaviors that
contribute to organizational effectivenessbut are not part of employees formal jobdescription)
Greater levels of customer satisfaction
Generally lower absenteeism and turnoverDecreased instances of workplace deviance
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Implications for Managers
Employee attitudes give warnings of potentialproblems and influence behavior
Satisfied and committed employees exhibit
behaviors that increase organizational outcomes Managers must measure job attitudes in order to
improve them
Most important elements a manager can focus on
are the intrinsic parts of the job: making the workchallenging and interesting
High pay is not enough to create satisfaction
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Keep in Mind
Individuals have many kinds of attitudesabout their job
Most employees are satisfied with their jobs,
but when they are not, a host of actions inresponse to the satisfaction might be expected
Job satisfaction is related to organizationaleffectiveness
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Summary
1. Contrasted the three components of anattitude.
2. Compared and contrasted the major job
attitudes.3. Defined job satisfaction and showed how wecan measure it.
4. Summarized the main causes of job
satisfaction.5. Identified four employee responses to
dissatisfaction.