oae user needs process
DESCRIPTION
TRANSCRIPT
OAE User Needs Process: Think Globally, Act Locally
Lucy Appert (NYU), Greg Hardham (CSU), Rachel Hollowgrass (Berkeley), Jeff Pasch
(NYU), Robert Squillace (NYU), Philip Uys (CSU)
12th Sakai Conference – Los Angeles, California – June 14-‐16
OAE User Reference Group (URG)
• Goal: Coordina)ng Vision and tes)ng designs in rela)onship to user needs
• Challenge: Ge5ng beyond “the way we’ve always done it” to match new designs with user needs
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User ne
eds/use cases
Designs/Development team
feedback
OAE User Reference
Group (URG)
InsCtuConal User Groups and URG RepresentaCves
InsCtuConal Users
CirculaCon of User Needs
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URG Purpose
NOT simply requirements gathering BUT
A conversa)on between User Representa)ves and the OAE Design Team
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Ins)tu)onal Needs
Use Cases to Capture Currently Unmet User Needs
Gap Analyses to Capture user needs currently met by exis)ng solu)ons
DUAL APPROACH
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URG
Design and Feature Workflow: Managed Project, URG and InsCtuCons
MPInsCtuCon
Review as a group
(UX, etc.)
Post feedback
Evaluate and perform research as
needed
Designs
Designs
SelectDesign
s
InsCtuCon’sURG Rep(s)Feedb
ack
Feedback
MP
InsCtuCon’sURG Rep(s)
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Design
Development
EvaluaCon
ContribuCon model for
students and others (future)
COSE:Student advisory
group
Research
Students on the team
GoTo Network:
Staff, student and faculty
input
School of InformaCon student projects
ParCcipatory design: Staff, students and
faculty
SoUw
are
Dev. Process
⎧｜｜｜⎨｜｜｜⎩
Consult with MP
Pilot users: Students and staff
Contribute to MP
User Input for Berkeley’s ImplementaCon
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Charles Sturt University• A mulU-‐campus university across New South Wales; campuses up to 600 km apart
• About 62% of our 38 000 students studied enUrely off-‐campus in 2010
• A further 13% studied in mixed mode in 2010 (on campus and by distance educaUon)
• Currently using Sakai 2.4 as CSU Interact
• Over 3000 subject sites are provisioned in each of the two main teaching sessions
• About 3500 project sites
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Dashboard of Systems for ICT Enabled Learning and Teaching
Key
Major developments at present
CSU Sakai OAEImplementation
Source:http://www.tinyurl.com/ltsystemsdashboard
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Online Learning EnvironmentTerms of reference:• To provide ongoing academic input to the shaping of CSU’s online learning environment, with recogniUon of divisional needs as secondary users of the OLE;
• To formulate academic input and prioriUes for Sakai Open Academic Environment (OAE) design and development processes where requested, with recogniUon of divisional needs as secondary users of the OLE;
• To provide detailed advice on maders referred to it by the InformaUon and Learning Systems Commidee (ILSC) including policy and procedural issues;
• To develop ways of obtaining wider academic, student and divisional input.
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OLE RG: official membershipDirector, Strategic Learning & Teaching InnovaCon, Learning & Teaching Services (Convenor)
Academic representaCves (appointed by Deans):• Two representaUves from each Faculty (Arts, Business, EducaUon, Science)
Divisional representaCves (appointed by execuUve directors):• Director, Student Services (or Nominee) • ExecuUve Director, Library Services (or Nominee) • Enterprise Architect -‐ ApplicaUons, Division of InformaUon Technology • Director, Flexible Learning InsUtute (or Nominee) • Director, EducaUon for PracUce InsUtute (or Nominee) • One Faculty EducaUonal Design & Media Manager, Learning and Teaching Services
Specialists:• Interact2 Project Manager, Business Analyst• Sakai OAE URG member
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OLE RG: operaUons• MeeUngs called when necessary, but lately have started to schedule regular meeUngs and cancel when not necessary
• Director, SLTI gives a short intro• Commonly meet to gather feedback on OAE funcUonality & design issues
• Facilitated by Greg Hardham, CSU rep on URG
• BA takes notes, interprets• Use of an Interact project site, especially a wiki, for medium-‐term feedback
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Wiki: gather & summarise
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OLE RG: issues• Requires good project planning to make effecUve use of the RG
• Operates more as “feedback” group than a “reference” group; “reference” suggests reps go back to faculUes and divisions to get feedback, whereas the people on the call give their feedback
• Members don’t always "represent" their Faculty or Division
• Feedback can be immediate or considered and entered into the meeUng wiki page
• Feedback also obtained through pilots that feedback into the project
• The OAE agile process (sprints & milestones) have increased difficulty and have shortened response Ume
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NYU User Needs CommiZee
• IT/Academic Partnership
• RepresentaUves and Areas of NYU Sakai/ATLAS Working Group Members:– GallaUn School of Individualized Study (EducaUonal Technology)– Liberal Studies (Academic Affairs)– Nursing (Academic Affairs, Student Reps)– NYU Libraries (Digital Technology Services)– Steinhardt (EducaUonal Technology)– Wagner Graduate School of Public Service (Student Affairs)
• Administrators Acquainted with the Broad Range of User Needs
• Focus Groups and Requirements Gathering at Unit
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Advantages• No Surprises• Academic PaUence and Support for IT Issues• Variety of PerspecUves• Full Range of User Needs Represented• TranslaUon of Values and Visions into ImplementaUon and PracUce
Challenges• RestricUng Comment to Needs, not Designs• Time Constraints on Academic Reps• Maintaining Interest in Issues Peripheral to Certain Units
The Why of the Who and How
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Think Globally: InsCtuConal User Needs and MP Designs
A Recent Example• User Journey Wireframes posted by MP 4/5/11
• NYU User Needs discussion 4/14/11• Notes Passed to URG rep (Lucy) 4/15/11• Notes Posted to User Journeys PresentaUon Page in Sakai Project Confluence site 4/15/11
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Managed Project — Design A
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Managed Project — Design B
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Managed Project — Public View
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Managed Project — User’s Dashboard
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NYU User Needs Comments
• See User Need for different kinds of acUvity feeds for external users of the system than for logged-‐in users
• System acUvity displayed to external users in a slider, with the insUtuUon deciding what it wanted to feature
• For Logged-‐in user, acUvity feed shows what is happening most/most recently in the system
• Sepngs that would allow logged-‐in users to customize what's shown in these acUvity feed(s).
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Achievements• Providing Detailed Feedback for URG• Flagging Issues • Involving User RepresentaUves without Derailing Project• Thoroughly Learning the Designs by Close Analysis• Leg Up on ImplementaUon/CustomizaUon Needs
Challenges• Balancing Local Needs Against Interest of the Community• Recognizing Limits: Not in Charge, Not the Guiding Vision• AccepUng Lack of Response from MP During Busy Periods
The Needs of the Few, The Needs of the Many
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Act Locally
Kaltura Integration
• Model of University/SAWG/UN Working RelaUon
• University/SAWG Sets Broad Path (AdopUng Kaltura)
• SAWG Chairs Provide UN Chairs with Parameters for Discussion -‐ Kaltura IntegraUon as Model for Other IntegraUons
• UN Smaller and More Self-‐SelecUng than SAWG -‐ Discussion rather than Report Format
• UN Finds SoluUons that Work for All Stakeholders
• UN Gets Granular . . .
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Let’s Get Granular
Three Examples of UN Recommendations to SAWG
• Videos would reside in Kaltura (files from other exterior repositories would reside in those repositories – these may include SimulaUon Lab content, eBooks, Faculty Digital Archive materials, etc.); links to external videos would appear as content in ATLAS (this will require some alteraUons to the video widget).
• Links to items in exterior repositories (e.g., Kaltura) would carry tags and be searchable like any other content in ATLAS. The content profile for a Kaltura video will contain a video player as well as metadata.
• Forced tags would be adached to material in exterior repositories so users could search ATLAS content links by repository (e.g., if a user searched ATLAS content for "video,” video links from any source would appear -‐ YouTube, Kaltura, Vimeo, etc. But if a user searched for "Kaltura" (or "NYUStream"), only the video links from that repository would appear.
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QuesCons
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•Lucy Appert (NYU) [email protected]
•Greg Hardham (NYU) [email protected]
•Rachel Hollowgrass (Berkeley) [email protected]• Jeff Pasch (NYU) [email protected]
•Robert Squillace (NYU) [email protected]
•Philip Uys (CSU) [email protected]