oa appendices
DESCRIPTION
CSEC OA AppendicesTRANSCRIPT
Questionnaire
I am Raheem Barrett a 5th Form student of Glenmuir High School. Kindly complete the below questionnaire in relation to the research topic “How does the Operations, Despatch and Transport Departments ensure that quality of goods are maintained?” This is in an effort to complete my Office Administration School Based Assessment Paper.
Please be assured that the information you provide will be kept in strictest confidence for the purpose of my School Based Assessment only.
i. Gender: Male Female
ii. Age Group (Years): 18-25 26-34 35-44 45-60
iii. How long have you being working with the company? ______________
iv. What is your job title? __________________________________________________
Please tick √ the appropriate box and answer questions accordingly.
1. Is there a connection with the Operations, Despatch and Transport Departments?
Yes No
1a. If you answered to ‘yes’ above
Why is it important for all three (3) departments to liaison with each other and the benefit derived?________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
2. What is the timeframe between communications or how often do the departments communicate with each other?
Daily As the need arise
Other___________________________________________________________________
2a. What are the type(s) of communication channels used to liaison with other departments
Telephone Memorandums
Email Face-to-Face
Other: ______________________________________
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2b. Are these methods of communication effective?
Yes No
2c. If yes, why do you think they are?
________________________________________________________________________
________________________________________________________________________
2d. If no, how do you think communication among departments can be improved?
________________________________________________________________________
________________________________________________________________________
3. Are there any difficulties in allocating raw materials for production, which may sometimes affect your Operations?
Yes No
4. Is there a general time for production to begin?
Yes No
4a. What is the timeline between manufacturing and distribution?
Within:
24 Hours 48 Hours 14 days
Other:___________________________________
5. How are goods transported/distributed?
Train Bus Truck
Other: _________________________________
6. Are goods delivered on a timely basis based on the company’s Standard Operational Procedures?
Yes No
7. What methods are used to test the quality of products used in the operations process to ensure that quality of goods are maintained? Are these methods effective?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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8. Are there any difficulties to transport/despatch products to customers?
Yes No
8a. If yes, what kind of difficulties?
________________________________________________________________________
________________________________________________________________________
8b. Do you believe improvement is needed when transporting goods/products to customers?
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
9. How do you handle service complaints? Are these complaints actioned within a reasonable timeframe which will strengthen customer service delivery standards?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
10. Do you believe your company operations have been maintaining the quality of products to customers? Please explain?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
THANKS FOR TAKING THE TIME TO ANSWER THE QUESTIONNAIRE
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HISTORY OF THE COMPANY
OJay Koolers Limited was established October 1988 with its office and production plant at 8
Walkers Road, Old Harbour, St. Catherine. The company operates in the beverage industry
manufacturing non-alcoholic beverages in various sizes and under several brand names such
as CHOICE (fruit juices), KROWN (dairy and soy-based products), ORCHARD
FRESH (fruit flavoured products), and TROPICAL COOLERS (concentrated
products).
Mr. Lloyd Lewin, Managing Director and his employees, boasts an impressive product line
that caters to the entire family in different market segments, ensuring ‘Nutrition for the
entire family’ supported by its tagline. Some product flavours includes: Pineapple, Orange,
June Plum, Guava and its signature product Sorrel, known to fight certain prominent diseases.
The company’s mission “Is to provide quality products at an affordable price, to enable all
Jamaicans as well as visitors to our Island nation to enjoy the quality of our 'ALL
JAMAICAN' products”
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Ojay Koolers Limited Quality Assurance and Production Staffs Ensuring Nutrition For The Entire Family
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Production Staff Operating Juice Machines
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Branded Delivery Truck
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Product Line
Product Line 2
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