NWACC Pauline WhitakerLibrary Annual Report

FY14Facts and Figures

FY14 By The Numbers

Total Circulation 14,905 or 47% of the collectionEquipment Circulation 1,834Typical Weekly Public Service Hours 70.75Annual Reference Questions 8,047Typical Weekly Gate Count 2321Total Library Gate Count 120,677Facebook Likes 498

Total Page Likes

6/30/2012 162 Total Likes

6/30/2013 328 Total Likes

6/30/2014 498 Total Likes

FY14 Projects and Service Enhancements

Added electrical outlets around the exterior wall

Added a QuickPrint Station for quick printing needs

Implemented book and media delivery to WCC

Began work to rebuild the front desk to combine Reference and Circulation services

Collaborated with Distance Learning and Grant offices to circulate 10 laptops within the library and 22 ipads and 10 laptops outside the library for up to 7 days.

Switched from Ebrary to Ebsco eBooks package, for a cost savings of approximately $6,000.

Library Facebook Account reached 500 followers

Created 68 LibGuides to facilitate access to the Libraries resources for NWACC students and Faculty http://guides.nwacc.edu/

Added 4 Mac’s with Adobe Software and scanners for graphic design and digital audio/video editing

Reviewed and weeded over 7k outdated books and media items

New Sunday Hours, 1pm-5pm

FY14 Projects and Service Enhancements Continued

Streamlined journal subscriptions and migrated to online format when available.

Library fee of $1.50/SSCH beginning in FY14

Awarded an NWACC Innovation Grant to do a needs assessement and purchase and build a basic circulating library for the Adult Education Center located in the Center for Non-Profits

Inventoried and moved the Culinary Collection back to the main campus from the Center for Non-Profits

Created Collection Development Guidelines http://www.nwacc.edu/web/library/about_us

Created Collection Development Formula http://content.nwacc.edu/library/Book%20and%20Media%20Allocation%20Method%20FY14.pdf

Created a Library Liaison system to encourage communication between the library and faculty for library holdings that directly support the curriculum http://www.nwacc.edu/web/library/faculty_support/subject_liaisons

Cataloged ASC Reserve Materials and implemented KOHA in the ASC

Library Collections

Physical Books and Media

Electronic Books and Media

31,409

166,000

Circulation by Collection5 Year Trend

ADULT

-ED

ARCH

CIRC

-DES

K

CONTR

OV-IS

SUES CR

C

DISP-

GRAPH

DISP-

MED

IA

DISP-

MED

IA-C

HILDVI

DEO

DISP-

MED

IA-F

AMIL

YVHS

DISP-

REC

DISP-

RWFO

LIO

LIB-

WORK

MAI

NPD

C

PDC-

ARCH RE

F

RESE

RVE

Tota

l0

2000

4000

6000

8000

10000

12000

14000

16000

FY11 FY12 FY13 FY14

FY10 FY11 FY12 FY13 FY140

50

100

150

200

250

300

350

400

450

74

133

190

422

187

918

48 42

86

Gifts Added

Books

AV

Axis

Tit

le

New Acquisitions

Books 797

AV 323

Gifts

Books 187

AV 86

Withdrawals

Books 6219

AV 1095

Lost/Missing/Damaged/Long Overdue

Books 296

AV 74

FY14 FY08-FY14FY08-FY14

FY10 FY11 FY12 FY13 FY140

100

200

300

400

500

600

700

800

900

New Acquisitions

Books

AV

PDC Collection donated to the library in FY13

Over 7k outdated and damaged materials withdrawn in FY14

Lost/Missing materials were almost all Culinary items

FY10 FY11 FY12 FY13 FY140

200

400

600

800

1000

1200

0

1000

2000

3000

4000

5000

6000

7000

Withdrawals

AV Books

FY10 FY11 FY12 FY13 FY140

50

100

150

200

250

300

350

Lost/Missing/Damaged/Etc.

Books AV

FY08-FY14 FY08-FY14

Library Visits and Website Traffic

Fall FY14 to Fall FY15 Gate CountAverage increase of 100% from Fall FY14 to Fall FY15

7/1/13 7/15/13 7/29/13 8/12/13 8/26/13 9/9/13 9/23/13 10/7/13 10/21/13 11/4/13 11/18/13 12/2/13 12/16/130

200

400

600

800

1000

1200

1400

1600

1800

Fall FY15 Gate Count vs Fall FY14

FY14 FY15

FY14 Door Count by Semester

7/1/

13

7/12

/13

7/23

/13

8/3/

13

8/14

/13

8/25

/13

9/5/

13

9/16

/13

9/27

/13

10/8

/13

10/1

9/13

10/3

0/13

11/1

0/13

11/2

1/13

12/2

/13

12/1

3/13

0

200

400

600

800

1000

1200

1400

Fall FY14 Door Count

1/2/

14

1/13

/14

1/24

/14

2/4/

14

2/15

/14

2/26

/14

3/9/

14

3/20

/14

3/31

/14

4/11

/14

4/22

/14

5/3/

14

5/14

/14

5/25

/14

6/5/

14

6/16

/14

6/27

/14

0

200

400

600

800

1000

1200

Spring FY14 Door Count

Gate Count Trends, FY10-FY14Ceased making student ID’s in FY11, and enrollment drop in following years.Library gate count typically mirrors enrollment, but the beginning of FY15 has seen a dramatic increase in library visitors.

FY10 FY11 FY12 FY13 FY140

50000

100000

150000

200000

250000

Annual Gate Count FY10-FY14

 5 Year Trend FY10 FY11 FY12 FY13 FY14

  215491 185204 135905 119757 120677

Library Website Traffic Trends, FY13-15Moved the proxy server out from behind the portal in FY13 and added approximately 30 databases in FY14.328% increase FY13 to 1457% increase FY14 to 15 Ju

l y

Augus t

S e p tem

be r

Oc to

be r

No v em

be r

De cem

be r

Janua r y

Fe b r ua r y

Ma r c

h

Ap r i

l

Ma y

June

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

Library Website Traffi c, FY13-15

2013 2014 2015

Reference Services

Reference TransactionsNationally, reference has been trending downwards with the growth of online resources, plus we no longer count Reserves and print system questions as reference.

FY11 FY12 FY13 FY140

2000

4000

6000

8000

10000

12000

Reference Transactions FY11-14

FY11 10059

FY12 9298

FY13 8662

FY14 8047

Reference AssessmentA brief survey of reference users conducted one week a year.Was the Librarian approachable /friendly?Yes-8/8Do you feel the librarian understood what you needed?Yes-8/8How well did the Librarian meet your needs? 7-Highly Satisfied, 1 Satisfied

User Responses:

“I feel like I better understand how to research topics and authors. I feel like a can maneuver databases on my own without much of a problem now.”

“The librarian that helped me seemed to know exactly what i was needing for my research, he showed me how to use several databases and found several articles that are perfect for my paper.”

“They are very friendly and they tried very hard to meet the students need.”

“I have had to come to the library for the past few weeks researching for different papers, and both librarians have always been patient with my questions and stayed with me until they knew that they had answered my questions.”

“I found the librarian very helpful, he didnt just look for the books i asked for, but asked what I wanted out of the books and helped me find comparable information. My only complaint was not with the librarian but the selection of materials.”

Interlibrary Loan

Interlibrary Loan ServicesRelaxed borrowing/ lending policies with other libraries. From FY13 to FY14:166% increase in materials borrowed from other libraries338% increase in materials loaned to other libraries56% reduction in items not loaned. 39

5445

55

146

50

33 33 37

162

11 10 1121 20

246

169 168

138

61

ILL stats of totals per year

Borrowed Loaned Not filled Not Loaned

FY10 FY11 FY12 FY13 FY14

Library Seating

Seat count by Type of Seating SnapshotOctober 28th, 2013-November 3rd, 2013

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Monday Tuesday Wednesday Thursday Friday Saturday Sunday

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Computer Work Tables Study Carrels Soft Seating Group Study Rooms Standing

Seat count by Type of Seating, SnapshotOctober 27th, 2014 to November, 2nd, 2014

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Monday Tuesday Wednesday Thursday Friday Saturday Sunday

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Computer Work Tables Study Carrels Soft Seating Group Study Rooms Standing

Fall FY14 Library Seat CountWork tables, computers, and group study rooms are the highest used seating

8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM8:00 AM0

5

10

15

20

25

30

35

40

45

50

Computer Work Tables Study Carrels Soft Seating Group Study Rooms

Fall FY15 Library Seat CountWork table use has grown to almost 100% occupancy at peak times, and group study rooms and computers are the 2nd highest used seating

8:00 AM 3:00 PM 9:00 AM 4:00 PM10:00 AM5:00 PM11:00 AM6:00 PM 12:00 PM 7:00 PM 1:00 PM 8:00 PM 2:00 PM 8:00 AM0

10

20

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40

50

60

Computer Work Tables Study Carrels

Soft Seating Group Study Rooms Standing

Library Instruction or Information Literacy

FY 2

008

FY 2

009

FY 2

010

FY 2

011

FY 2

012

FY 2

013

FY 2

014

5573

95109 115

131 135

Library Instruction Sessions From FY08 to FY14, the number of library instruction sessions rose 145%.

From FY08 to FY14, the attendance at library instruction sessions grew 116%.

983 1045

1583 15591809

2063 2127

Library Instruction Session Attendance

In FY12, the instruction program expanded to NWACC satellite campuses.

In FY13, the Library began offering customized online instruction recordings.

FY10 FY11 FY12 FY13 FY14 0

50

100

150

Library Class Instruction Session Locations

Library LabOffsite: Main CampusOffsite: Satellite CampusesOnline Class Instruction Recordings

FY14 Class Instruction Faculty Feedback Survey (32 responses)

Likert Ratings

Library instruction improves the quality of my students' work/assignments.

78%

19%

3%

Strongly Agree Agree UnsureDisagree Strongly Disagree Not applicable

FY14 Class Instruction Faculty Feedback Survey (32 responses)

Likert Ratings

I would recommend NWACC library instructionto my colleagues.

100%Strongly Agree Agree UnsureDisagree Strongly Disagree

FY14 Class Instruction Faculty Feedback Survey (32 responses)

Open-ended Prompt: Additional questions, comments, or suggestions

Sample Faculty Responses:

"I've always appreciated the help and support given by our College's Librarians, and I regret WCC students do not have better access to such a grand resource.”

“…My students reported that he did a great job and was really very helpful to them. Their response to the session was entirely positive!”

“…Each semester the students enjoy and appreciate the Library Orientation. It is an excellent introduction to them to the World of Books and Data in physical and digital form.”

“Students were led through the nuts and bolts of developing resources for a research topic. The presentation was informative, engaging and personable.”

“Thank you for coming out to the JFC for an evening class!”

“…She engaged the class and got most of them talking and thinking. A number have since mentioned they wish they had that instruction when they first started here.”