Kaiser Permanente, Northern California

Caritas in ActionHow Caring Science informs and inspires KP caregivers and affirms our commitment to provide our

patients and their families exceptional care

Caritas Consortium 2013Nurturing our Patients and Ourselves

Intent to Contribute Statement:Two focus areas:

1. Building staff morale through helping and improving trusting care relationships. When we

care for each other, we can better care for patients. Caring Committee developed staff

birthday calendar and potlucks, cards sent to staff in times of need and promoted second

nurse at deliveries for support. Members of Caring Committee participated in annual skills

days and supported other staff in developing and training teams.

2. Improve service scores by improving trusting care relationship; focusing on patient input.

Caring Committee developed badges asking for input and discussed plan with staff.

Monitoring scores for improvement. Doctor and nurse see laboring patients together and

discuss plan as situation changes continuing to build trust with family.

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Nurturing Our Patients and Ourselves

Keyword TAGs: Identifier

Consortium2013-July, San Francisco, Poster, Patient Care Services, Maternal Child Health

Culture, Self, Team, Patients/Families

Descriptor Self-Care

Page 31 Names as listed in Lotus Notes, otherwise personal e-mails indicated

Inspired Contributor(s) 1 : Maria Galletto

------Service Area: San FranciscoMedical Center: SFOAffiliation: PCS------Year Shared: 2013Venue: Caritas ConsortiumFormat: PosterID #: W11

Nurturing Our Patients and Ourselves

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Nurturing Our Patients and Ourselves