Nursing ConsultsThe best thing for our clinic since nurses.

Classes and consults planned and led by a qualified veterinary nurse.

Examples: puppy pre-schools, nutritional consults, preventative health care, nail trims, repeat injections, suture removals, first aid classes.

They will benefit clients, vets, nurses and the clinic as a whole.

Aim: to provide the best care for our clients and their pets in good health as well as those in poor.

What are Nursing Consults?

Benefits to our ClientsClient Benefits

Someone they can talk to

Source of information Clinic more supportive Greater availability to

meet needs Better relationship

with pet

Patient Benefits Deal with nutrition

related problems Better preventative

health care more accessible

Behaviour issues addressed

Better relationship with owner

Benefits to our ClinicEmployee Benefits

Utilising nurse training more effectively

Take pressure off vets Encourage

communication and teamwork

Clinic Benefits Deepens client loyalty Offers new sources of

income Happier and more

useful vet nurses Happier and less

stressed vets (and therefore vet nurses).

When: During normal clinic opening hours for 15 and 20minutes depending on requirements

Where: Here at our clinic using a consult room Who: A qualified veterinary nurse from this

clinic. What: Nail trims, suture removal, anal glands,

quick grooming, nutrition, preventative health, repeat injections

Why: to free vets from doing basic routine consults that nurses have the training and the time to accomplish.

Nursing Consults

When: 12pm on Saturdays outside of opening hours over four consecutive weeks

Where: Here at our clinic using the large empty warehouse in the back.

Who: a Qualified veterinary nurse from out clinic

What: Puppy pre-school, kitten kindy, First Aid courses

Why: To help clients with basic care and training of their pets to help avoid preventable mistakes in raising and helping them.

Nursing Clinics

Nursing consults could cost $32 excluding any extra products or services client may require

Extended consults such as nutrition, grooming, and preventative health could cost $40 excluding any extra services or products the client may require.

Nursing clinics could cost $85 and include a related gift pack such as a welcome pack for puppies.

Cost to Client

Posters around clinic Support from client services staff and vets

in conversation with clients Flier drop to clients Fliers available in clinic Using online networking sites Special prices for consults in first month A monthly clinic focus e.g. obesity, dental

care, parasite prevention and treatment.

Advertising

With in clinic nursing consults. First 6 months dedicated to getting these

running. Book routine suture removals and nail trims

with nurses. Vets to explain to clients and hand over routine

repeat injections to nurses Advertise for nutrition and health consults

around clinics Have vets recommend consults to clients. Have a themed special to attract clients

Where to begin

Data gathering and client feed back on consults important for improvement.

Train nurses for clinic classes focus on puppy pre-school to begin.

Advertising through posters in clinic, closer to start up have vets discuss with clients and reception direct clients to nurses to explain.

Start first class in 6mths time once consults are running.

Next

Introduce kitten kindy to run concurrently with puppy pre-school depending on client feedback after 3 months (3 puppy pre-school courses).

Use feedback to improve classes and make future ones easy to start

Advertising for kitten classes should follow much the same format as puppy pre-schools did

During kitten and puppy classes nurse should be discussing first aid basics and introduce the idea of a more comprehensive course.

Additional classes

First aid courses should be run twice yearly starting a year from the time the first puppy pre-school class begins as a nurse clinic.

Advertisement could be through newspaper, online networking sites, vets, nurses and client services promoting the course, in clinic posters and hand-outs.

Critiquing, client evaluation and feedback as well as surveys on client attendance and interest are key for future efforts and the continuation of these courses and consults.

1st month Begin advertising nurse consults Vets start to hand over suture removals, nail

trims, anal glands, repeat injections and minor grooms to nurses

Reception staff book above consults for the nurses.

At end of first month routine procedure consults should be up and running.

Continue to advertise preventative health and advisory consults through various media

Timeline

2nd month Begin preventative health consults for oral

care, nutrition, flea and worm treatments, obesity, minor behavioural issues.

Referral by vets Monthly themed specials e.g. dental care

month specials on food and oral care products3rd month Review and adjustment of nurse consults,

application of necessary changes based on feedback.

Training of nurses to run a nurse clinic specifically puppy pre-school

5th month Advertising in clinic and through newspapers and

vet nurse referral for puppy pre-school Reception to sign up interested clients6th month First puppy pre-school course starts and ends.7th month Review of course and start second course.8th month Third puppy pre-school course starts Advertisement for kitten kindy begins. Vet,

reception and nurse referral and using different media.

Reception to sign up interested clients.

1 year land mark! Review past year. Implement changes to improve clinics and

consults Begin advertising for first aid clinics. This will

involve varying media and nurse, vet and reception support in engaging clients.

Nurse to discuss in clinics with puppies and kittens.

Reception to sign up interested parties. Number of classes may need to be adjusted depending on interest.

1 year 6 months Start first aid course. Client feedback and

evaluation used to improve for the next course

2 Year Goal!Operational nursing clinics and consults.

They will however require on going improvements to stay up to date and relevant to the client. The work never ends!

In RealityWhat will this look like for the clinic?

Client speaks to nurse at discharge Post op call made by nurse

Suture removal by nurse at 10-14 days. Nurse

discusses lifestyle changes and on-going care. Offers a

nurse consult in future.

Client attends nurse consult, requires

behavioural advice.

Nurse advises client as behaviour is easily fixable

with current training.

Nurse refers to vet as problem likely medical

Nurse refers to behaviourist as problem is

complex.

Nurse follows up with client in order to see if

goals have been achieved. May require future

consults

The Young Neuter

Vet suggests post dental diet, nurse

advises client

Nurse consult to discuss dental care and demonstrate brushing teeth

Client brushes pets teeth in addition to

diet

Client uses diet only for preventative

care

Nurse follows up with phone call. Arranges dental check consultGingivitis and tartar

build up noticed, vet referral

Teeth appear in good health, nurse makes reminder for

regular checks.

The Dental Patient

Thank you for your time