ntt data’s service definition document for gcloud … data service definition...ntt data’s...

NTT DATA UK Limited

2 Royal Exchange, London EC3V 3DG

Tel.: +44 (0) 20 7220 9200

www.nttdata.com/uk

© 2013, NTT DATA UK Limited

NTT DATA’s Service Definition

Document for GCloud iii Services

6th March 2013

Government Procurement Service GCloud iii Service Definition Document

© 2013 NTT DATA UK Limited. | Proprietary and Confidential | 6th March 2013 1

TABLE OF CONTENTS

1. Introduction ........................................................................................................................................... 2

2. Service descriptions ............................................................................................................................. 2

3. Delivery bodies ...................................................................................................................................... 2

4. Accreditations ....................................................................................................................................... 3

5. Quality assurance.................................................................................................................................. 3

6. Professional and trade body memberships ........................................................................................ 3

7. Pricing information................................................................................................................................ 4

8. Service level agreements ...................................................................................................................... 4

9. Other framework agreements ............................................................................................................... 4

10. Services ................................................................................................................................................ 4

11. Service Definition Details ................................................................................................................... 9

CONFIDENTIAL

Copyright © 2013 NTT DATA UK Limited. (‘NTT DATA’), an NTT DATA Company.

Any concepts and methodologies contained herein are proprietary to NTT DATA. Duplication, reproduction or disclosure of information in this document without the express written permission of NTT DATA is prohibited.

Trademarks, logos and service marks displayed in this document are registered and unregistered trademarks of NTT DATA, or other parties. All of these trademarks, logos and service marks are the property of their respective owners.



1. Introduction

This document is the Service Definition Document for NTT DATA’s submission to the GCloud iii

Framework.

2. Approach to service descriptions and service definition details

As part of NTT DATA’s response to the GCloud iii framework, we have submitted a range of cloud-based

services to the Cloud Store covering Lots 1 to 4. Please note that our policy has been to provide a

detailed service description on the Cloud Store to enable users to obtain a clear understanding of the

service at the point of carrying out a search. This service descripiton is supplemented by the following

information:

Lot 1 services - a full Service Definition Document, which is downloadable from the CloudStore.

Lot 2 and 3 services - a more detailed Service Definition Document will be provided upon

contract award to the GCloud iii framework.

Lot 4 services - please see Section 11 of this Service Definition Document; plus a more detailed

Service Definition Document will be provided upon contract award to the GCloud iii framework.

3. Delivery bodies

To comply with the rules of the GCloud iii Framework, we have provided details of any services that are

delivered by an organisation other than NTT DATA UK Ltd. This information is also presented at the

bottom of each service description on the Cloud Store website.

These delivery bodies are all part of the NTT Group of companies and include:

About NTT Centerstance - as a Platinum Consulting Partner of Salesforce.com, NTT

Centerstance has extensive expertise in driving the value of cloud solutions for today’s

enterprises and connecting real-world business environments to the high impact of cloud

computing. We customise, develop and deliver cloud solutions that allow public sector

organisations to effectively reach their customers, maximise their human capital, capture and

exploit their business intelligence - all in the rapid, cost-effective, simple manner today’s

business climate demands.

About iTelligence Ltd - iTelligence specialises in business intelligence and business analytics

using platforms such as SAP, Oracle and Microsoft.

About Integralis Ltd - Integralis applies a practical approach to resolving its customers’

information security challenges in maintaining confidentiality of data, integrity of business and

availability of systems and applications.

About NTT Communications - NTT Communications provides consultancy, architecture, security

and cloud services to optimise the information and communications technology environments of

enterprises. These offerings are backed by the company’s worldwide infrastructure, including

leading global tier 1 IP network, Arcstar Universal One™ VPN network reaching over 150

countries, and over 130 secure data centers.

About RMA Consulting Ltd - RMA is a design, innovation and development consultancy,

delivering game-changing solutions that matter. When the sparkle of the latest big brand

consumer application fades, the applications we create are make a real difference every day for

their users.

About NTT DATA UK Consulting and IT Solutions Ltd - this organisation is formed from Cirquent,

a multi-national systems integrator specialising in the delivery of customer management

solutions including CRM, call centre and marketing solutions; and Value Team, a systems

integrator specialising in business critical IT services.



About Figtree - NTT DATA Figtree Systems is a global supplier and developer of software for

claims management, corporate risk, Occupational Health & Safety, workers compensation,

fleet management and general and life insurance claims. Figtree has the resources to

integrate virtually any combination of hardware, operating system and network architecture,

including mobile and web technologies. Typical clients include third party claims

administrators, all levels of government, banks, retail chains, captive insurers and

corporations that self-insure.

About Bluemetrix - Bluemetrix is a leading independent on-line analytics company providing

customised web analytics and data consultancy services to clients in Japan, Scandinavia and

Ireland since 2001. It has developed unique core data mining expertise, using Hadoop open

source mining technology, which helps clients enter the era of Big Data and create new

product opportunities by mining data across their organisation.

4. Accreditations

NTT DATA holds a number of relevant accreditations which include: BMC Premier/Elite; CDC (Pivotal);

Click Dimensions Partner; Cisco; Cordys Gold Partner; Genesys Strategic VAR/ Premier Partner; HP

VAR, Business Partner, Systems Integrator; IBM Business Partner Premier (Value Package), Systems

Integrator; Interactive Itelligence Elite Partner; ITyX Partner; Microsoft Gold certified Dynamics CRM,

Cloud Accelerate Partner; Oracle Platinum, Gold and OPN Partner; Salesforce Platinum Partner; SAP

Expertise Partner, Partner Edge Service; Scribe Insight; Tibco Consulting /Platinum Partner.

5. Quality assurance

The delivery processes used by NTT DATA UK Ltd are ISO certified through a number of company ISO

certifications which are summarised below. NTT DATA UK (legacy company Amtec – management and

information systems consultancy):

Operates a Quality Management System that is accredited to BS EN ISO 9001:2008. This

defines a structured process by which all of our engagements are managed in the UK.

Is approved by QMS Quality Management to the BS EN ISO 14001:2004 environmental

management systems, standards and guidelines.

Is approved to the BS ISO/IEC 27001:2005 information security management systems,

standards and guidelines.

Our CRM practice (legacy company name Cirquent Ltd) has been approved to:

- ISO/TEC 20000-1:2011 for IT service management for post-delivery support of Customer

Relationship Management (CRM) system solutions

- BS EN ISO 9001:2008 and TickIT for design, development and support of IT systems

and associated communications networks, including consultancy, software design,

hardware and software acquisition

6. Professional and trade body memberships

Management Consultancies Association

NTT DATA UK is a corporate member of the MCA, formed in 1956 to maintain high

standards within the consulting industry by ensuring that member firms meet its

stringent entry criteria and adhere to its code of conduct. The UK consulting market is

the largest outside the US with a current value of around 8bn GBP and is helping to

deliver some of the most innovative and ambitious organisational change projects in

the world.

http://www.mca.org.uk/



Intellect

NTT DATA UK (Amtec) is a member of Intellect, the trade association for the UK hi-

tech industry. Membership is achieved only after a thorough investigation of the

applicant's financial, technical and human resources. Intellect is concerned with

quality of service and customer satisfaction. All members are bound by the

Association's Code of Conduct.

Interim Management Association

NTT DATA (Amtec) is a member of the IMA, which aims to develop interim

management as a powerful and leading management resource based on the highest

standard of professional service detailed in its Code of Professional Practice and

Good Conduct.

7. Pricing information

NTT DATA’s submission to GCloud iii comprises a diverse range of services which can be deployed in a

variety of envrionments and with a range of commercial approaches. We have provided an SFIA rate

table and are also able to offer value-for-money pricing tailored to your specific requirements. Please

contact us to request a price.

Pricing for Lot 1 services is presented in the Service Definition Document, which is downloadable from

the Cloud Store website.

8. Service level agreements

NTT DATA’s services are offered via the Cloud Store and comply with the GCloud iii framework terms

and conditions. These GCloud terms and conditions are accompanied by NTT DATA’s own Master

Services Agreement, which has been made available on the Cloud Store.

9. Other framework agreements

NTT DATA’s services are also available through the a number of other framework agreements, including:

Management Consultancy and Accounting Services RM662 (launched 27th Jan 2010): Business

Strategy Consultancy; Business Strategy Consultancy (Health); Business Strategy Consultancy

(Local Government); Organisation & Change Management Consultancy; Organisation & Change

Management Consultancy (Health); Organisation & Change Management Consultancy (Local

Government); Procurement Consultancy; Programme & Project Management Consultancy.

ICT Consulting and Delivery Services RM591 (launched 1st Aug 2009): ICT Strategy Consultancy

& Development (Lot 1); ICT Application Consultancy & Delivery Services (Lot 2); ICT Architecture

& Infrastructure Consultancy and Delivery Services (Lot 3).

Digital Continuity Services RM848 (in conjunction with The National Archives) (launched Jan

2010): Lot 1 - Information Management Consultancy; Lot 2 - Data Storage Consultancy.

ConsultancyONE RM1502 - Lot 5.2 Other assurance and advice.

10. Services

The table below sets out our list of GCloud services with associated information to help clients to

determine how these can apply to their requirements. Please do not hesitate to contact us for any points

of clarification or additional information.

For pricing information, please contact Lucie Perin on 01252 731542, [email protected].

http://www.buyingsolutions.gov.uk/catalogue/service.html?supplier_id=610&contract_id=892

















http://www.intellectuk.org/

http://www.interimmanagement.uk.com/


© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013 5

Lot 1 (Iaas) Service Definition Details

Private Cloud Service

Public Cloud Service

Compute Cloud Service

Co-Location Service

Managed Hosting Service

Smart Content Delivery Network

Please see the detailed Service Definition

Documents that have been made available on the

Cloud Store for each one of these services.

These documents provide details on impact level

(IL); level of backup/restore and disaster recovery

that will be provided; on-boarding and off-boarding

processes/scope; pricing; service management

details; service levels; ordering and invoicing

process; termination terms; data restoration / service

migration; technical requirements.

Lot 2 (PaaS)

Database and Operating System Support Service

Lot 3 (SaaS)

MS Exchange All service details are presented on the Cloud Store

portal. Further details can be provided upon request.

Virtual Desktop Infrastructure

Content Delivery Network Full details are provided in the Service Definition

Document for the Lot 1 Service called ‘Smart

Content Delivery Network’.

Sharepoint (Private Cloud)

Microsoft CRM (Private Cloud)

These Microsoft Services are offered on a private

cloud as well as the Microsoft platform (see below).

This addresses the need for a more customised

solution that can’t readily be achieved with the

Microsoft offering.

Please see the Lot 1 Private Cloud Service Definition

Document for full details.

Sharepoint (Microsoft Platform) These services deploy the standard Microsoft

platform offering. Pricing is as per the Mirosoft

pricing strategy. Microsoft CRM (Microsoft Platform)

SAP Private Cloud Deployment

Oracle Private Cloud Deployment

SAP ByDesign (Cloud ERP)

SAP Successfactors

Big Data Service This service uses Hadoop open source technology to

help clients mine big data across their organisation.

Risk Management These pay-per-use services have one-off set-up and

consultancy services associated with them.

Typically, these setup costs are £20,000, plus

additional charges for any bespoke work, training or

data upload activities that are requested.

Please see the ‘NTT DATA SFIA Rate Table.doc’ for

details of our consultancy rates.

Incident and Claims Management

Occupational Health and Safety Management



Lot 4 (Other Services)

SalesForce.com Services

Sales Cloud (SF)

This is a range of specialist Salesforce.com

consultancy and solution-based services to help

clients plan, migrate and then run their operations in

the cloud.

Service Cloud

Custom Cloud

Enterprise Social Business

Mobile Cloud

Professional Services Cloud

Strategic Cloud Services

Cloud Strategy These specialist cloud consultancy services are

designed to help clients with their cloud strategy and

architecture. Please see the ‘NTT DATA SFIA Rate

Table’ for details on pricing or contact us to request

specific information.

Cloud Migration Service

Cloud Architecture and Design Service

Enterprise Architecture Service

Cloud Systems Integration Solution

Help Desk and SIAM Services

Help Desk (Service Operations Centre) A range of Help Desk and SIAM functions to ensure clients’ cloud-based solutions are maintained and effectively run.

Service Integration and Management

Service Management

Disaster Recovery Service

Customer Relationship Management

Customer Engagement Consultancy Services Strategic consultancy services to help clients to develop and/or improve their customer engagement strategy. They include strategy, business processes, organisational change, culture and benaviour.

Dynamics Design and Implementation Service

A suite of Microsoft Dynamics CRM services and solutions from our Microsoft Practice and Service Centre in Birmingham.

Dynamics Support Services

Dynamics Integration Service

Dynamics Upgrade Assessment Service

Dynamics Upgrade Service

Dynamics Diagnostics Service

Microsoft SharePoint

SharePoint Internet Service

A suite of Microsoft SharePoint services and solutions from our Microsoft Practice.

SharePoint Intranet Service

SharePoint Extranet Service

SharePoint Workflow Service

SharePoint Enterprise Search Service

SharePoint Governance Service

SharePoint Migration Assessment Service

SharePoint Migration Service

SharePoint Health Check Service

SharePoint Monitoring and Support Service

Customer Contact Management

Contact Centres Support Service A suite of business services and solutions from our Customer Contact Management Practice - underpinned with telephony solutions from Genesys, Interactive Intelligence and Microsoft.

Contact Centre Solutions

Contact Centre Optimisation (Healthcheck)

Intelligent Workload Distribution Service

Unified Communications (Contact Centre)



Cloud Application Development and Management

Agile Software Development Service A suite of services and solutions from our Application Development and Management (ADM) Practice. They are designed to optimise the management of your applications software and reduce the cost of support on a year-by-year basis.

It also contains a set of set of strategic services to assess your applications portfolio and align it to your business objectives, maximising value by considering legacy modernisation and retirement options.

Application Development and Systems Integration Service

Application Management Service

Cloud Application Architecture and Design Service

Legacy Modernisation Service

Mobile Applications Service

Quality Assurance & Testing Service

Database Support Services (e.g. DB2, Oracle, SAP, SQL)

SAP Cloud Services

SAP Statements of Recommended Practice (SORP) Service

A suite of SAP services from our SAP Practice that provide software support and cloud-based development services for clients wishing to adopt cloud solutions to support their business objectives.

Please note that NTT DATA UK Ltd offers value-for-money pricing tailored to your specific requirements - please contact us to request a price for this service.

SAP Application Development Service

SAP Upgrade Assessment Service

SAP Upgrade Service

SAP Application Management Service

SAP Basis Monitoring Service

SAP Shared Service

SAP Deployment Service (PPM)

SAP BI KPI

SAP Enterprise Architecture Service

SAP Implementation Service

SAP Centre of Excellence Service

SAP Testing Services

Oracle Cloud Services

Oracle Application Assessment

A suite of Oracle services from our Oracle Practice that provide software support and cloud-based development services for clients wishing to adopt cloud solutions to support their business objectives.

Please note that NTT DATA UK Ltd offers value-for-money pricing tailored to your specific requirements - please contact us to request a price for this service.

Oracle Implementation and Rollout

Oracle Application Management & Support

Oracle Application Upgrades

Oracle Application Testing Service

Oracle Development & Enhancements

Oracle Business Intelligence & Reporting

Oracle Shared Support

Orcale RICE Development Service

Oracle Applications DBA support and PS Admin Services

Oracle Instance Consolidation Service

Oracle Archival Service

Oracle Training Service

Oracle Enterprise Architecture

Oracle Hyperion Service



User Experience (UX) Services

Data Visualisation Service A suite of specialist cloud services that address client requirements demanding a strong user experience and compelling data visualisation solutions. Please note that NTT DATA UK Ltd offers value-for-money pricing tailored to your specific requirements - please contact us to request a price for this service.

User Experience (UX) Service

E-Forms Service

Business Process Automation

Security Services

Compliance Service

This suite of services addresses client requirements for the effective technical and business security measures that are associated with cloud-based solutions and new ways of working.

Managed Security Service

Risk Management Service

Security Architecture Service

Security Governance and Strategy Service

Threat and Vulnerability Service

Technical Security Consultancy Service

Business Process Automation

Claims Processing Service This suite of services provides solutions to clients wanting to outsource non-core business process. The services use a proven approach to process design and knowledge capture to define the optimal processing approach, eliminating non-value add steps and determining the right process locations to ensure success and achieve the desired objective. This is built upon our strong operational knowledge, implementation expertise.Standardised tools and frameworks help ensure a successful capture and transition of processes.

Data Management Service

New Business Member Services

Global Shared Services

Cloud Consultancy Services

Electronic Document and Records Mngt

A range of consultancy services to address client requirements for:

Cloud-based business solutions e.g. case management and workflow.

Change and transition management that accompanies the adoption of new ways of working.

Changes in business processes, organisational design, culture and behaviour, and new ways of working.

Improving the effectiveness of cloud-based initiatives by strengthening the client’s ability to plan and deliver projects and programmes.

Case Management Service

Business Process Improvement Service

Business Studies

Change Management Service

Web Content Management

Forensic Project and Programme Mngt

Information Architecture Service

Information Audit Service

Information Management Strategy Service

Knowledge Management Strategy Service

Transition Management Service

Workflow Service

Cloud Programme Initial Service

Cloud Programme Management Office

Cloud Programme Management

Cloud Project Initiation Service

Cloud Readiness Review Service

Cloud Sourcing Strategy Service

User Management Service



Business Intelligence Services

SAP BI Platform

A range of business intelligence consultancy services to address the client requirement for improved management information and decision support tools.

Business intelligence solutions are developed from a range of industry-leading platforms including Microsoft and SAP.

SAP Business Planning and Consolidation

SAP BPC Accellerator for Local Gov

BI Business Analysis Services

BI Platform On-Boarding Service

BI Design and Development Service

BI Deployment and Management Service

BI Design Authority Service

BI Strategy Service

BI Project/Programme Management Service

BI Training Service

SAP Functional Consultant Service

SAP Technical Consultant Service

SAP ABAP Development Service

SAP ByDesign On-Boarding Service

Microsoft BI Platform Service

Big Data Service

11. Service Definition Details

In the section below we have provided our responses to the request for Service Definition details as

set out in the Framework Terms and Conditions.

11.1 Service overview

This information has been provided on the Cloud Store to enable users to obtain a clear understanding

of the service at the point of carrying out a search.

11.2 Information assurance (Impact Level)

This information has been provided to the Cloud Store for each Lot 1, 2 and 3 service.

11.3 Details of the level of backup/restore and disaster recovery that will be provided

For Lot 1 services, this information is defined in the downloadable Service Definition Document. For Lot

2 and 3, we will provide further details up contract award to the GCloud iii framework.

For Lot 4 services, NTT DATA staff provided as part of the consultancy service would be responsible for

complying with NTT DATA’s backup policy and thus ensuring that all project documentation would be

backed up daily. Alternatively, if the consumer’s equipment was being used, then the clients’s IT

systems would be responsible for back up.

11.4 On-boarding and off-boarding

For Lot 1, 2 and 3 services, we will offer the client the ability to carry out its own on-boarding service, or

to use NTT DATA’s Cloud Enablement services (charged separately).

NTT DATA’s Cloud Enablement services are designed to reduce the risk and complexity of moving to

the Cloud. They are offered as three services which can be engaged at key points in the service

delivery lifecycle:

Cloud Readiness - assessment of your business and technical requirements including an audit

of existing estate. This is then used as a basis for design of a target cloud architecture

optimised for your needs.

Cloud Migration - once the cloud infrastructure has been deployed, this service provides a

managed migration of existing servers and applications into the cloud.



Cloud Optimisation - because clouds are agile by nature, your platform and the services upon

will continually evolve. By undertaking a periodic architectural and operational review, our

consultants can make sure that the platform is still configured to provide the best ROI.

This service provides the following key benefits to our customers:

Ensuring your cloud deployment goes right first time by leveraging NTT’s wealth of experience

with virtualisation, delivering the benefits you need.

Minimising risk by utilising our expert technical consultancy and skillsets, coupled with

experienced project management to speed your transition to the cloud.

NTT offers a full range and combination of managed services including dedicated hosting, on

customer premises, private cloud and public cloud. This means that we will only recommend

cloud-based hosting in scenarios where it is most appropriate for your business, differentiating

us from cloud-only providers.

We analyse your existing server estate CPU/Memory/Disk performance hour by hour to

ascertain the best possible consolidation ratios without risk of under-sizing.

Realise full benefits of cloud-based hosting through the use of features such as high availability,

cloning, self-provisioning, resource pools and thin provisioning.

To off-board the service, NTT DATA will provide full details of all of the processes and procedures that

will be followed, including an exist roadmap with milestones, data deletion and close-down, and staff de-

briefing procedures.

11.5 Pricing (including unit prices, volume discounts (if any), data extraction etc.)

Lot 1, and 3, pricing has been provided in the Service Definition Document, or directly in the Cloud

Store portal, so that customers can see this information at the point of carrying out a search.

For Lot 4 services, NTT has provided a file called ‘NTT DATA SFIA Rate Table.doc’ which details all

consultancy rates. Upon receiving a request for a proposal, NTT DATA will provide clear and concise

details of all costs for delivering the work.

11.6 Service management details

For Lot 1 services, these are provided in the Service Definition Documents that are downloadable from

the Cloud Store website.

11.7 Service constraints (e.g. maintenance windows, level of customisation permitted,

schedule for deprecation of functionality/features etc.)



For Lot 1 services, this is defined in the Service Definition Document, which is downloadable from the

Cloud Store website. For Lot 4 services, any constraints on the service would be defined in the work

order, which would be supported in the NTT DATA proposal for the project.

11.8 Service Levels (e.g. performance, availability, support hours, severity definitions etc.)

Please note the following details:

For Lot 1 services, this information is defined in the Service Definition Documents, which is

downloadable from the Cloud Store portal.

For Lot 2 and 3 services, this will be published by NTT DATA when the GCloud iii framework

goes live.

For Lot 4 services, is not envisaged that these services would be subject to service levels of this

nature.

11.9 Financial recompense model for not meeting service levels

For Lot 1 services, this information is defined in the Service Definition Documents, which is

downloadable from the Cloud Store portal. For Lot 4 services, this would be governed by the GCloud

Framework agreement.

11.10 Training

For each service provided within Lots 1, 2 and 3, NTT DATA will provide formal and/or informal training

for users, which is charged in addition to the price quoted on the Cloud Store and in the Service

Definition Document (downloadable).

Training can be provided for user communities and client staff who require train-the-trainer services

from NTT DATA.

11.11 Ordering and invoicing process

For Lot 1, 2 and 3 services, clients are expected to to follow the GCloud iii ordering process as outlined

in the Framework’s Terms and Conditions.

For Lot 4 services, NTT DATA would expect the client to discuss the requirement with us before raising

a work order. This will ensure that the scope, timeline and technical requirements are understood,

agreed and can be delivered. Each consultancy assignment will then require a formal work order to be

raised, which would define:

The name and contact details of the consumer’s representative.

The objective(s) of the work and the Key Performance Indicators.

The amount and type of resource required (number of roles and duration).

Start and end dates for the assignment.

The scope and requirements for the assignment.

The specific technical or business knowledge required by NTT DATA.

Advise whether the assignment is expected to be carried out on the consumer’s premises (in

which case location is required), or at NTT DATA’s premises.

Expected deliverables, quality levels and acceptance criteria for sign-off.

Upon receipt of a work order, NTT DATA will evaluate the requirement and confirm availability for the

required dates. Once NTT DATA accepts a work order, we would commence work upon receipt of a

purchase order.



11.12 Termination terms: By consumers (i.e. consumption); and By the Supplier (removal of

the G-Cloud Service)

Termination details are provided for Lot 1, 2 and 3 services in the downloadable Service Definition

Document.

For Lot 4 services, NTT DATA would expect a bi-lateral one month termination period, which means

that either party can choose to terminate the contract. The client or NTT DATA would comply with the

governance arrangements set out in the GCloud iii Framework Agreement.

Other reasons for termination, such as performance, breach of contract, default on payment, etc. would

be expected to be dealt with as set out in the GCloud framework agreement governance arrangements.

11.13 Data restoration / service migration

For Lot 1 services, please see the Service Definition Document that is downloadable from the Cloud

Store website.

11.14 Consumer responsibilities

For Lot 1, 2 and 3 services, the client is responsible for getting the organisation ready to adopt the

cloud-based solution. This will potentially have an impact on some or all of the following (see NTT

DATA’s Lot 4, Transition Management and Change Management services for further details):

Staff and management.

In-house IT systems, software, support arrangements, etc.

Business processes.

Organisational structure and operations.

For Lot 4 services, the client is responsible for:

Making the organisation aware that external support is being provided by NTT DATA and that

staff and teams are clear about the project and their roles and responsibilities within it.

At a practical level, providing office accommodation where the service is expected to be

delivered on-site. This will include desk space and appropriate access to IT resources (for

example, but not limited to internet and e-mail) and a desk phone. It is not normally required

that the client provides IT equipment itself (such as a laptop), unless the consumer’s IT security

policy demands such.

11.15 Technical requirements (service dependencies and detailed technical interfaces, e.g.

client side requirements, bandwidth/latency requirements etc.)

It is not envisaged that the delivery of NTT DATA’s consultancy services would be driven by such

technical requirements. However, there will be circumstances where the consultancy services would

rely on the availability of the client’s subject matter experts and/or timely access to its IT equipment and

systems. It is important that these criteria are defined and agreed up front before the assignment

commences. Should such criteria not be provided at the required time, NTT DATA would seek to delay

the activity until such time as the resource is available. Should this not be possible, NTT DATA would

discuss and agree revised timescales and if these had a material impact on the practicalities of

delivering the work or the project’s commercial arrangements, NTT DTA would discuss this with the

client SRO and agree compensation for the delays.

11.16 Details of any trial service available

This applies to Lot 1, 2 and 3 services has been specified on the Cloud Store website and in the Service

Definition Documents for Lot 1 services.