nswh direct interface - healthshare nsw

NSWH Direct Interface

On-Boarding Guide

NSWH Direct Interface On-Boarding Guide

HealthShare NSW – Page 1

Table of Contents

Introduction ....................................................................................................................................... 2

Terms Used in On-Boarding Guide ....................................................................................................... 2

On-Boarding ....................................................................................................................................... 3

Requirements from the Supplier and NSWH .............................................................................................. 3

Timeframe to On-Board to Direct Interface ............................................................................................... 4

Process Workflow ....................................................................................................................................... 4

Engagement ....................................................................................................................................... 4

Confirmation ...................................................................................................................................... 4

Connectivity ....................................................................................................................................... 5

File Format and Specifications ............................................................................................................. 5

Header Record ............................................................................................................................................ 5

Detail Record .............................................................................................................................................. 6

Trailer Record ............................................................................................................................................. 9

Example of File Format............................................................................................................................... 9

Bill-To Business Name and Bill-To ABN Number ...................................................................................... 10

Failed File Submission .............................................................................................................................. 10

Example of Failed Invoice Notification ..................................................................................................... 12

Testing ............................................................................................................................................. 13

Establish Connectivity .............................................................................................................................. 13

NSW Health User Acceptance Testing ...................................................................................................... 13

Implementation ................................................................................................................................ 14

Monitoring ....................................................................................................................................... 14

Further Support ................................................................................................................................ 14



Introduction This guide will assist in the on-boarding process for suppliers to the Direct Interface eInvoicing channel with NSW Health. It is highly recommended that you read and understand all information presented in this document to ensure suitability for your organisation. This channel involves the automatic transmission of invoice data files from a supplier’s ERP system to NSW Health’s Accounts Payable application via a direct connection utilising a Secure File Transfer Protocol (SFTP). Representatives from HealthShare NSW and eHealth will work with you during this process. Questions, feedback or suggestions on this document, can be sent to: [email protected]

Terms Used in On-Boarding Guide Term Description

NSWH New South Wales Health

eHealth eHealth NSW delivers innovative Information and Communication Technology (ICT) solutions across the public health system to enable excellent patient care now and into the future

HSNSW HealthShare NSW is a statewide organisation established to provide high-quality shared services to support the delivery of patient care within the NSW Health system

eInvoicing Electronic invoicing (also called eInvoicing) is a form of electronic billing. eInvoicing methods are used by trading partners, such as customers and their suppliers, to present and monitor transactional documents between one another and ensure the terms of their trading agreements are being met

FMIS A Financial Management Information System is the software that an organisation uses to oversee and govern its income, expenses, and assets. NSWH uses Oracle Financials R12, with the key functions of processing transactions such as purchases, payments, billing, receipts, reports and journals

PO Purchase Order number

mailto:[email protected]



On-Boarding The on-boarding of a supplier to the Direct Interface eInvoicing submission channel is a collaborative effort. The supplier and NSW Health will be required to complete designated tasks in an agreeable timeframe to ensure a successful transition. NSW Health will coordinate regular meetings during the lifecycle of the project to ensure momentum towards goals and timeframes are maintained.

Requirements from the Supplier and NSWH Table 1 outlines the requirements from both the supplier and NSW Health throughout this process.

Table 1

Stage Supplier NSW Health

1. Engagement

Review specifications, engage with NSWH, ensure Direct Interface fulfils business and system requirements

Provide Direct Interface On-Boarding Guide

Provide information and support

Start Readiness Checklist

2. Confirmation

Confirm that the transition to the Direct Interface channel has started

Provide file notification email address

Provide key IT contact name & details

If required, provide details for one pay site and bank account

Record the start of the transition to Direct Interface as the one submission method

Coordinate the creation of a single pay site for the supplier

3. Connectivity

Provide public SSH Key and server IP Addresses and Ports

Establish Connectivity

Provide eHealth SFTP Server Addresses and Ports

Establish Connectivity

4. File Format & Specifications

Build file as per design specifications provided by NSWH

Provide information and support

5. Testing

Provide test files in line with the requirements of NSWH’s test cases

Provide a readable copy of the test files

Provide required test case invoice data

Test files and provide feedbacks

6. Implementation

Agree on a start date

Disable all unnecessary methods of invoice submission as required by NSWH

Agree on a start date

Advise supplier of other unnecessary submission methods to be disabled

Record go-live of the Direct Interface as the one submission method to NSWH

7. Monitoring

Review NSWH feedback, and where possible make the recommended changes

Monitor the NSWH Supplier Portal for invoice and account updates

Review and sign off on Readiness Checklist

Monitor the account and data for the first two weeks for improvement opportunities, provide feedback if needed

Monitor the account to ensure no other method of submission is utilised

Finish and sign Readiness Checklist

Provide Readiness Checklist for review



Timeframe to On-Board to Direct Interface This timeframe will be subject to all parties meeting agreed tasks, however the estimate timeframe to on-board to the Direct Interface invoice submission channel is < 12 weeks including a monitoring period after implementation. This is outlined in Table 2.

Table 2 Week

Stage 1 2 3 4 5 6 7 8 9 10 11 12

1. Engagement

2. Confirmation

3. Connectivity

4. File Format & Specifications

5. Testing

6. Implementation

7. Monitoring

Process Workflow The below highlights the ordered steps in the process of on-boarding a supplier to the Direct Interface.

Engagement During this time it is important to consider if the Direct Interface channel is suitable and achievable for your organisation. The end to end process, and this on-boarding guide will be explained, including the complete technical specifications and on-boarding requirements.

Confirmation The supplier must confirm their commitment to transition to the Direct Interface channel in an email containing;

An email address for file notifications: notifications will be sent here when an invoice submission fails A timeframe to build the report/file: used to discuss the process timeline Key IT contact name and details: NSWH will liaise with this person for the IT components of process

Once received, the above confirmation and details will be recorded by NSWH.



Connectivity The connectivity stage of the process has an estimated timeframe of 6 weeks. The SFTP Server Addresses and Ports for eHealth NSW are;

Production IP: 203.5.108.188 (Port: 22) Test IP: 203.5.108.189 (Port: 22) To establish connectivity, the supplier must provide NSWH with their public SSH Keys and minimal number of source IP Addresses and Ports.

Require vendor public SSH keys, source IP addresses and ports (prod, uat/test) The key must be 4096-bit SSH-2 RSA public key in Open SSH format. NSW Health to provide SFTP usernames, paths No spaces and regular expression characters (such as []\$.|?*+(){}) in inbound filenames

A representative from eHealth NSW will contact the supplier to initiate the connectivity process.

File Format and Specifications The file format must be txt type and a pipe “|” delimited file (each column of data is separated by a pipe “|”. The file can include tax invoices and adjustment/credit notes. Validation occurs on all fields in the file provided and the following rules apply to all mandatory fields;

Accept all invoices with valid mandatory values Reject all invoices with missing or invalid mandatory values

It is possible for an entire file to fail (e.g. if every invoice is missing mandatory fields) or for certain invoices to fail (e.g. if an invoice is missing mandatory fields). Failed invoices will be reported back to the supplier via their nominated email address. Notes:

As a result of failed rules and recommendations, invoice(s) may fail submission or be delayed in payment. The invoice data file consists of a header record, detail record(s), and a footer record. Text values are not case sensitive.

Header Record Only one (1) Header Record is required in a file and it must be the first record of the file. Table 3 outlines the requirements of the Header Record.

Table 3

Item

Data Item Data Type (Limit) Description and Validation Rules / Recommendations Mandatory

1 Record Type Character (1) - One (1) accepted value; “0” ✔

2 Interface Type Character (11) - One (1) accepted value; “AP_INVOICES” ✔

3 Source System Code

Character (20) - One (1) accepted value; “DIRECT INTERFACE” ✔

4 Creation Date Date (14)

- Date and time stamp of file creation

- Format “YYYYMMDDHH24MISS” (e.g. 20121231184559 for 31-DEC-2012 18:45:59)

✔

5 Spare Field Character (60) - Spare field for future use 🗶



Detail Record The Detail Record(s) follow the Header Record. Table 4 outlines the requirements of the Detail Record/s.

A separate record is required for every invoice line in the file. The Data Record field indicates whether a field is a part of the Invoice Header or Invoice Line.

Invoice Header details must be repeated for all lines for the same invoice in the file.

Table 4

Ite

m

Field Name Data Type (Limit)

Description and Validation Rules / Recommendations

Record Data

Field Type

Invoic

e H

ea

der

or

Invoic

e L

ine

(H / L

)

Man

da

tory

Conditio

nal

1 Record Type Character (1) - One (1) accepted value: “1” H ✔

2 Source Character (80) - One (1) accepted value: “DIRECT INTERFACE” H ✔

3 Invoice Date Date (8) - Date of issue for the invoice

- Format “CCYYMMDD” (e.g. 20170915) H ✔

4 Invoice Number Character (50)

- Unique invoice number across all NSWH entities

- Value must not exist in the NSWH records or the invoice will be considered as a duplicate and will be rejected

- When duplicate invoices are received within the same file, all duplicated invoices will be rejected

- Alpha values must be uppercase - Accepted characters: A-Z 0-9 / \ . –

(Note: the <SPACE> character is not accepted)

H ✔

5 Invoice Amount Number (16,2)

- Total invoice amount inclusive of tax

- Requires two (2) decimal points - The sum of all invoice lines (ITEM, FREIGHT, TAX) must

equal this value - For an Invoice Type of Adjustment Note: must contain

leading negative “-“ sign

H ✔

6 Currency Code Character (15)

- The currency of the charged amount

- One (1) accepted value; “AUD” - Only AUD transactions are applicable in NSWH

H ✔

7 Supplier Number Character (30)

- Unique supplier number as per NSWH records (To be provided by NSWH)

- Value must be valid and exist in the NSWH records

H ✔

8 Supplier Name Character (240)

- The name of the supplier charging NSWH (To be provided by NSWH)


H 🗶

9 Supplier ABN Character (20)

- Supplier’s registered ABN

- Format: “XX XXX XXX XXX” or “XXXXXXXXXXX” (e.g. “12 345 678 910” or “12345678910”)

- The ABN is associated with a single supplier record

H ✔

10 Supplier Site Character (15)

- Supplier pay site as per NSWH records (To be provided by NSWH)


H ✔



Ite

m



Record Data

Field Type

Invoic

e H

ea

der

or

Invoic

e L

ine

(H / L

)

Man

da

tory

Conditio

nal

11 Invoice Description Character (240)

- The description for each invoice for specific instruction, customer details, or referring invoice number/s

- Invalid characters: | %

- Valid characters: a-z A-Z 0-9 ? - _ [ ` ~ ! @ # $ ^ & * ( ) + = } { ; > “ <SPACE>

H ✔

12 Invoice Received Date Date (8) Internal use only H 🗶

13 URL Link Character (240) - Supplier URL link to invoice image (if available) H 🗶

14 Bill-To ABN Number Character (20)

- Registered ABN of the NSWH entity being charged

- Value must be valid and exist in the NSWH records - Accepted values listed in Table 6 - Format: “XX XXX XXX XXX” or “XXXXXXXXXXX”

(e.g. “12 345 678 910” or “12345678910”)

H ✔

15 Bill-To Business Name

Character (240)

- Name of the NSWH entity being charged

- Value must be valid and exist in the NSWH records - Accepted values listed in Table 6

H 🗶

16 Invoice Requestor Email or Name

Character (240)

- A single email address or name of the NSWH employee who placed the order with the supplier

- If no PO is provided, it is recommended to include a contact name or email address

H 🗶

17 Line Type Character (20)

- Type of charge

- Three (3) accepted values; “ITEM” / “FREIGHT” / ”TAX” - Maximum of one (1) FREIGHT line per invoice in the file - Maximum of one (1) TAX line per Tax Code including ‘zero’

tax lines where applicable - Tax amounts must be provided as a separated TAX (not

included in the ITEM or FREIGHT lines)

L ✔

18 Line Amount Number (15,2)

- Invoice line amount

- Requires two (2) decimal points - Line Type of ITEM: must equal the Quantity Invoiced * Unit

Price - Line Type of TAX: must equal the amount as per the

populated Tax Code - Invoice Type of Adjustment Note: must contain leading

negative “-“ sign

L ✔

19 Line Description Character (240) - Description of invoice line

- Must contain value or invoice will be rejected L ✔

20 PO Number Character (20)

- NSWH PO number for the invoice line

If provided: - The value must be valid and exist in the NSWH records - PO is for the same Bill-To ABN / Business Name as that of

the invoice - PO was raised for the same supplier as that of the invoice

L ✔



Ite

m



Record Data

Field Type

Invoic

e H

ea

der

or

Invoic

e L

ine

(H / L

)

Man

da

tory

Conditio

nal

21 PO Line Number Number (16)

- Line number from the NSWH PO (if known)

- Line Type of ITEM: Only required if known - Line Type of FREIGHT & TAX: not required

L 🗶

22 Vendor Part Number Character (25) - Vendor product part number for the invoiced item L ✔

23 GTIN Number (14) - Global Trade Item Number from the NSWH PO (if known) L 🗶

24 Quantity Invoiced Number (16) - Quantity of the item being invoiced

- CONDITIONAL: only required for ITEM lines L ✔

25 Unit of Measure Character (25) - Unit of measure for the invoiced item

- CONDITIONAL: only required for ITEM lines L

✔

26 Unit Price Number (16,2) - Unit price for the invoiced item

- CONDITIONAL: only required for ITEM lines L

✔

27 Tax Code Character (30)

- Two (2) accepted values; “FREE GST - EXPENSES" / “GST - EXPENSES"


L ✔

28 Project Number Character (25) Internal use only L 🗶

29 Project Name Character (30) Internal use only L 🗶

30 Task Number Character (25) Internal use only L 🗶

31 Task Name Character (20) Internal use only L 🗶

32 Expenditure Item Date Date (8) Internal use only L 🗶

33 Expenditure Type Character (30) Internal use only L 🗶

34 Expenditure Organization

Character (240) Internal use only L 🗶

35 Account Character (6) Internal use only L 🗶

36 Cost Centre Character (6) Internal use only L 🗶

37 Project Character (5) Internal use only L 🗶

38 Entity Character (4) Internal use only L 🗶

39 Inter Entity Character (4) Internal use only L 🗶

40 SPARE SEGMENT1 Character (10) Internal use only L 🗶



Ite

m



Record Data

Field Type

Invoic

e H

ea

der

or

Invoic

e L

ine

(H / L

)

Man

da

tory

Conditio

nal





45 Price Correction Flag Character (1) Internal use only L 🗶

46 Price Correction Invoice Number

Character (50) Internal use only L 🗶

47 Additional Contact Details

Character (240) - Additional information to assist in processing the invoice H 🗶

48 Invoice Type Character (240) - Two (2) accepted values; “Tax Invoice” / “Adjustment Note”

- Value must be valid and exist in the NSWH records H ✔

49 Spare1 Character (240) - Spare field for future use N/A 🗶



Trailer Record Only one (1) trailer record is required and it must be the last line in the file. Table 5 outlines the requirements of the Trailer Record.

Table 5

Item

Data Item Data Type (Limit) Description and Validation Rules / Recommendations Mandatory

1 Record Type Character (1) - One (1) accepted value; “9” ✔

2 Record Count Number (15) - The count of details record in the (with record type “1”) ✔

Example of File Format



Bill-To Business Name and Bill-To ABN Number There are thirty-three (33) accepted values for these fields. These values are outlined in Table 6.

Table 6

Bill to Business Name ABN

Agency for Clinical Innovation OU 89 809 648 636

Ambulance Service of NSW OU 69 291 930 156

Bureau of Health Information OU 36 675 085 258

Cancer Institute NSW OU 48 538 442 594

Central Coast Local Health District OU 88 523 389 096

Clinical Excellence Commission OU 79 172 068 820

eHealth NSW OU 90 365 793 470

Far West Local Health District OU 71 030 541 064

Health Education and Training Institute OU 82 914 196 002

Health Infrastructure OU 89 600 399 397

Health Professional Councils Authority OU 33 007 792 411

Health System Support Group OU 95 885 087 830

HealthShare NSW OU 65 697 563 521

Hunter New England Local Health District OU 63 598 010 203

Illawarra Shoalhaven Local Health District OU 13 567 011 035

Justice Health and Forensic Mental Health Network OU 70 194 595 506

Mid North Coast Local Health District OU 57 946 356 658

Ministry of Health OU 92 697 899 630

Murrumbidgee Local Health District OU 71 172 428 618

Nepean Blue Mountains Local Health District OU 31 910 677 424

Northern NSW Local Health District OU 67 284 856 520

Northern Sydney Local Health District OU 63 834 171 987

NSW Health Pathology OU 49 382 586 535

South Eastern Sydney Local Health District OU 70 442 041 439

South Western Sydney Local Health District OU 46 738 965 845

Southern NSW Local Health District OU 94 495 894 851

St Vincent's Curran Foundation OU 94 674 597 413

St Vincent's Hospital Sydney OU 77 054 038 872

Sydney Local Health District OU 17 520 269 052

The Sydney Children's Hospitals Network OU 53 188 579 090

Trustees of St Vincent's Hospital OU 69 902 290 801

Western NSW Local Health District OU 50 629 556 404

Western Sydney Local Health District OU 48 702 394 764

Failed File Submission When the validation rules for an item fails, the supplier will be notifed via their nominated email address. The supplier is responsible for investigating these invoices and where necessary, amending the transaction and resubmitting it in the next file. This notification is automatically generated and is sent a maximum of once per day. NSWH will support suppliers as they become familiar with the relevant actions triggered by these notifications.

Example and Result

1 file submitted in one day = 1 email notification containing failed invoices and rejection reasons

3 files submitted in one day = 1 email notification containing failed invoices and rejection reasons

0 files submitted in one day = 0 email notification containing failed invoices and rejection reasons

The reasons that an invoice may fail the submission are outlined in Table 7.



Table 7

Message Comment Recommended Action

Duplicate invoice check has identified that invoice has been submitted previously.

This invoice number already exists in the NSWH records.

Login to the NSWH Supplier Portal and check your account for a status update on this invoice.

Ensure that no alternate method invoice submittal is being utilised outside of Direct Interface.

Incorrect amount(s) provided on line and/or header of the invoice.

The sum of the Line Amount(s) for this invoice does not equal the Invoice Amount.

Amend invoice accordingly and resubmit corrected invoice in the next file to NSWH.

Unable to match the Operating Unit (OU) listed on the invoice against the Purchase Order (PO) - Tax Invoice is incorrectly billed as per relating PO.

The Bill-To ABN Number/Business Name on the PO does not match that of the invoice.

Review and if necessary, amend invoice accordingly and resubmit corrected invoice in the next file to NSWH.

Unable to match the vendor on invoice against PO - Tax Invoice organisation does not match the purchase order request.

The Supplier Name on the PO does not match that of the invoice.

Review and if necessary, amend invoice accordingly and resubmit corrected invoice in the next file to NSWH.

Unable to match vendor site - the Vendor Site chosen is not valid. Please contact Vendor Maintenance by email [email protected] to clarify valid Vendor Site Name. ABN is required for validation of Vendor Credentials.

The Supplier Site for this invoice contains a value which does not exist or is not valid in the NSWH records.

Contact Vendor Maintenance by email [email protected] to clarify valid Vendor Site Name.

Invalid PO - the PO provided does not register as a valid order number from NSW Health.

The PO Number for this invoice contains a value which does not exist or is not valid in the NSWH records.


Invalid invoice header details - the invoice header details provided do not meet the acceptable requirements.

This invoice has invalid values in the Invoice Header fields.


Line Type is not valid. It must be: Item, Tax or Freight

The Line Type on this invoice does not contain one of the three (3) accepted values; “ITEM” / “FREIGHT” / ”TAX”


An Invoice can have one freight line This invoice has more than one FREIGHT line.


An Item Line is required This invoice does not have an ITEM line.


Tax Line is missing This invoice does not have a TAX line.


Tax Code is not valid

The Tax Code on this invoice does not contain one of the two (2) accepted Tax Codes; “FREE GST - EXPENSES" / “GST - EXPENSES"


One tax line per tax code per invoice must be provided

This invoice does not have a line for each of the two (2) accepted Tax Codes; “FREE GST - EXPENSES" / “GST - EXPENSES"


Invalid PO Number The PO Number for this invoice contains a value which does not exist or is not valid in the NSWH records.




Message Comment Recommended Action

Invoice Bill-To organisation mismatched with PO Bill-To organisation.

The Bill-To Name/ABN for the PO does not match that of the invoice.


Quantity Invoiced and Unit Price are required for PO-Matched Invoices

The Quantity Invoices and Unit Price have been populated on a FREIGHT or TAX line.


Invalid invoice source - The source name is invalid. Please amend accordingly and re-submit corrected invoice in next file.

The Source on this invoice does not contain the accepted value; “DIRECT INTERFACE”.


Invalid character - The Character type in your fields has been identified as incorrect. Please amend accordingly and re-submit corrected invoice in next file.

This invoice contains an invalid character in one of its fields.


Invalid currency - Only Australia Dollar currency accepted - AUD. Please amend to AUD and re-submit corrected invoice in next file.

The Currency Code on this invoice does not contain the accepted value; “AUD”.


Your invoice relates to HealthShare Food Services indicated by the CBORD order number provided. Please provide a manual invoice copy to [email protected] for approval to pay.

The PO Number on this invoice has been identified as relating to HealthShare Food Services and is an exception to the Direct Interface channel.

Send an email copy of this invoice to [email protected] for approval to pay.

Example of Failed Invoice Notification



Testing Thorough testing is critical for both parties to ensure all technical and operational requirements are met.

Establish Connectivity Firstly, connectivity must be established between the NSWH and the supplier IP Servers for both the test and production environments. A NSWH representative will contact the supplier to obtain their public SSH Keys, source IP’s and ports. Once the NSWH security protocol has been completed, a representative will re-establish contact to initiate the connectivity test for both test environments and production environments.

It is recommended that the supplier provides sample files via email prior to connectivity for NSWH to provide structural feedback. NSWH has the ability to manually load files into the internal test environment to provide feedback on file structure and data integrity.

NSW Health User Acceptance Testing Once connectivity is established between test environments, the schedule for testing is aimed to occur over a two week period. There are a number of test scenarios that NSWH will require to be conducted to ensure that technical and operational requirements are met. NSWH will provide a tailored list of detailed test cases for your organisation. These tests cases are require to be split across multiple files over different days. For each invoice file passed, a readable file or PDF version is required from the supplier to enable NSWH to conduct data set validations. It is critical for suppliers to consider any scenarios that would be beneficial to include in the testing phase. NSWH recommend that discussions occur with all supplier stakeholders (e.g. Accounts Receivable, Customer Service, and Operational Management) to capture the different scenarios to be included. The general test scenarios include, but are not limited to, those outlined in Table 8.

Table 8

Scenario Comments

Valid PO One line only on PO

Valid PO Multiple lines on PO

Valid PO - GPAL An order containing only the first eight (8) characters (e.g. “12345678”)

Valid PO - GPAL An order containing the first eleven (11) characters (e.g. “12345678.99”)

Invalid PO Not a valid NSWH PO (e.g. “1368A”)

Invalid PO Mismatch of the PO Bill-To to the invoice Bill-To

No PO Bill To: “HealthShare NSW OU” / Invoice Requestor Email or Name: “[email protected]”

No PO Bill To: “HealthShare NSW OU” Invoice Requestor Email or Name: <BLANK>

Adjustment note – Valid PO Invoice Description: include the referring invoice number

Adjustment note – No PO Invoice Description: include the referring invoice number

Duplicate invoice Invoice already existing in the NSWH records

Invalid Field An invoice with an invalid field to trigger rejection notification

With a FREIGHT line (if applicable)



Implementation NSWH require suppliers to move to one submission channel. This will help reduce duplicate invoices which impacts re-work and invoices payments. To do this, the supplier must:

have an agreed start day to submit via the Direct Interface channel once connectivity and testing has successfully been completed

fulfil the actions indication in Table 9.

Table 9

Review and implement; Exceptions;

A Delivery/Service Docket is to be provided with the goods and services. The words Invoice and Tax Invoice need to be removed from this docket.

Deactivate all emails to NSWH containing invoices. This includes follow up or account inquiry emails. Your health facility contact can view your invoice electronically though the NSWH system.

Check the status of outstanding invoices via the NSWH Supplier Portal prior to contacting the Accounts Payable department.

Invoices for Pharmacies require a hardcopy to be delivered with the goods and services to the health facility.

Invoices for Food Services require a hardcopy to be delivered with the goods and services to the health facility. These invoices can be identified by the ordering number which contains at least three alpha characters at the start (e.g. CAM13758).

Monitoring The supplier invoice transactions will be monitored by NSWH for a minimum of two (2) weeks, after which it will transition to the standard process within Accounts Payable. For this initial monitoring to occur, the supplier must send a copy of each file submitted to [email protected] during this period. It is recommended that the supplier also has internal quality checks in place to ensure that all appropriate data and invoices are being submitted to NSWH. The NSWH Supplier Portal is an online tool available to suppliers to monitor progress of invoices – more information can be found at the following link:

http://www.healthshare.nsw.gov.au/services/accounts-payable/supplier_portal Data accuracy and file notifications will be monitored to identify improvement opportunities. This may result in:

NSWH system configuration NSWH buyer/requestor employee education supplier account update or reconfiguration of data.

These actions will further improve a more efficient processing and payment timeline. Once a supplier is submitting via the Direct Interface channel, if invoices are received through different channels NSWH will escalate to the supplier for termination of other submittal method.

Further Support

For support on the Direct Interface channel, see contact details below in table 10:

Table 10

Support Type Contact Details

General Support

NSWH eInvoicing Project Team

Joseph Hudson: 02 4041 7885

Kate Fleming 02 4041 7373

Email: [email protected]

Technical Assistance

eHealth – FMIS Operations

Phone: 1300 28 55 33

End of On-Boarding Guide


http://www.healthshare.nsw.gov.au/services/accounts-payable/supplier_portal


nswh direct interface - healthshare nsw

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