npi.pdf

Product Support Information 320C Hydraulic Excavator

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Serial Numbers

Serial Number Source Plant Market AKH Akashi Japan ALF Akashi Japan AMC Akashi Outside Japan BPR Xuzhou Cat China BDC Brazil Brazil BRX Xuzhou Cat China ANB Akashi Outside Japan BER Brazil Brazil BCN Gosselies CSARL BDE Gosselies CSARL BEA Gosselies CSARL BCB Akashi Japan BBC Akashi Outside Japan BDB Akashi Japan APA Akashi Japan ALX Akashi Japan BEF Akashi Outside Japan BBL Gosselies CSARL

Outside Japan for the 320C means that the machine is manufactured at the Akashi Plant and exported to the USA and Canada (NACD), Australia (CofA), Asia (CAPL), and Latin America (CACo.)


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Whats New? 320C Comparison with 320B Productivity and Performance 9 Engine horsepower increased 8% to 104 kW 9 Radiator cooling capacity raised 8% (heat radiation of 75.6 kW) 9 Cooling capacity of oil cooler increased 8% (heat radiation of 43.8 kW) 9 Pump flow increase 10% (maximum of 205 liters/min X 2) 9 Swing torque increased 12% to 61840 Nm, swing speed increased to 11.5 rpm up 7% 9 Drawbar pull increased to 196 kN or 11% 9 Automatically adjusted hydraulic circuit; automatic boom and swing priority Maintenance and Serviceability 9 Standard easy to clean swing out corrugated wave oil cooler as standard equipment.

(Fixed oil cooler available as an attachment.) 9 Cat ET connectors included as standard 9 Control system compatible with CAT data link 9 Change interval of all hydraulic filters extended to 1000 hours 9 Engine oil change interval extended to 500 hours 9 Front linkage (boom and stick) greasing interval extended to 1000 hours 9 Bucket linkage greasing interval extended to 100 hours


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Versatility 9 Tool control system allows the hydraulic system to handle most hydraulic-mechanical

tools. Tool setting can be programmed and selected from the monitor. 9 The stackable valve is controlled by either using an electronic control or hydraulic

control 9 Stackable hydraulic valves (different circuit combinations available in different

locations)

F1 valve: Priority flow circuit with flow divider valve for pressure compensation F2 valve: Parallel circuit F3 valve: Independent circuit for additional auxiliary pump F4 valve: Exclusive medium pressure, low flow circuit with variable flow adjustment function F5 valve: Combined functions of the F1 and F3 valves


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Parts Service Parts Commonality/Differences

320C Total items serviced 2511 New items released 1258 Percent common to 320B model 1253

Recommended Dealer Stocking List

320C HEX Dealer Recommended Parts Stocking List

Qty Description Part No.

MAINTENANCE PARTS 2 Battery - 12 Volt 3T-5760 1 Belt (High Ambient Cooling) 125-3001 1 Blade As. - Windshield Wiper (Upper) 161-3670 1 Blade As. - Windshield Wiper (Lower) 4I-5021 1 Breather - Crankcase 5I-7725 2 Cap - Engine Oil Fill 5I-7584 1 Cap As. - Radiator 124-1613 1 Element As. - Air (Primary) 131-8822 1 Element As. - Air (Secondary) 131-8821 1 Filter - Engine Oil 1R-0739 1 Filter - Fuel 1R-0751 1 Filter - Pilot Oil 093-7521 1 Filter - Case Drain Oil 093-7521 10 Fuse (10 AMP) 113-8490 4 Fuse (15 AMP) 113-8491 2 Fuse (30 AMP) 124-3548 2 Gasket - Valve Cover 178-6533 1 Hose - Radiator (upper) 183-8119 1 Hose - Radiator (lower) 183-8120 1 Lamp - Flood (Bulb) 9X-3463 1 Lamp - Cab (Bulb) 176-1986 1 Regulator - Coolant Temperature 5I-8010 1 Screen As. - Hydraulic Tank 158-9107 1 Seat Belt 122-9625 1 Valve As. - Hydraulic Tank 129-8034 1 Vee Belt - A/C Compressor 8L-8646 1 Vee Belt - Fan & Alternator 183-8207


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BASIC ENGINE & RELATED SYSTEM 1 Oil Pan Gasket 5I-7666 1 Valve 183-8176 1 Seal 5I-8067 1 Seal (Dip Stick) 5I-4993 1 Seal (Oil Level Sensor) 125-2968 1 Regulator - Cooling System 5I-8010 1 Gasket - Cooling 5I-7572 1 Gasket - Cooling 5I-7735 1 Sensor - Cooling System 135-2336 1 Hose - Air Intake 162-6227 1 Hose - Air Intake 162-6228 1 Motor - Governor 157-3177 1 Cap As. - Fuel Tank 7X-7700 1 Filter Kit - Fuel Cap 9P-7121 1 Seal - Fuel Cap 9X-8600


Qty Description Part No. Electrical & Electronic System

1 Disconnect Switch As. 7N-0719 1 Alternator Gp. 5I-8085 1 Switch As. - Rotary (Dial Speed) 106-0107 1 Switch Gp. - Start 9G-7641 1 Horn As. 7T-0969 1 Horn As. 7T-0970 1 Starter Motor 125-2988 1 Switch As. - Magnetic (Main Power Relay) 165-4026

Power Train 1 Seal Duo - Final Dr 114-1497 2 Seal - Swing Dr 148-4641

Chassis & Undercarriage 1 Seal - Swing Gear/Brg (bulk) 148-4685 1 Pin - Boom Foot 4I-4808 2 Pin As. - Boom Cyl 4I-4812 2 Seal Gp. - Idler 9W-2201 2 Seal Idler 6V-7658 2 Bearing - Idler 115-3701 2 Pin - Idler 9W-9455 1 Shaft - Idler 9W-9451 1 Guard As. - Track Guiding 117-5553


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2 Roller Gp. - Carrier 8E-5600 2 Roller Gp. - Track 163-4144

Hydraulic System 1 Oil Temp Sending Unit 4I-5394 1 Seal - Sending Unit 3K-0360 1 Switch As. (Low Hyd Oil) 170-9376 1 Screen As. - (Hyd Fill Neck) 158-8988 1 Seal - Screen As. 5H-5672 5 Seal (Hydraulic Swivel) 159-7782 3 Seal (Hydraulic Swivel) 095-1625 2 Seal Kit - Boom Cyl (158-8991) 137-3763 1 Seal Kit - Stick Cyl (158-8993) 137-3764 1 Seal Kit - Bkt Cyl (158-8997) B-Family 126-1947 1 Seal Kit - Bkt Cyl (158-8999) C-Family 185-0196 5 Grease Fitting 3B-8489


Qty Description Part No. Cab, Gauges & Accessories

1 Front Windshield (Upper Glass) 156-6472 1 Front Windshield (Lower Glass) 156-6473 1 Mirror 156-6617 1 Wiper Motor (Upper) 161-3667 1 Wiper Motor (Lower) 167-7079 1 Washer Pump As. 7T-8890 1 Washer Tank Cap 178-5431 1 Washer Nozzle As. 176-1948

Boom, Stick & Bucket Linkage 1 Boom Foot Pin As. 4I-4808 2 Bearing - Boom Foot 163-3744 2 Seal - Boom Foot Bearing 166-1495 1 Shim - 0.5 mm 113-2127 2 Shim - 1.0 mm 093-0084 1 Shim - 2.0 mm 093-0116 1 Boom to Stick Pin As. 4I-4813 1 Shim - 0.5 mm 113-2127


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2 Shim - 2.0 mm 166-1487 2 Shim - 2.0 mm 093-0116 2 Bearing - Stick to Boom 163-3744 2 Seal - Stick to Boom 166-1495 2 Bearing - Bucket Linkage 163-3749 2 Seal - Bucket Linkage 093-1434 2 Bearing - Bucket Linkage to Bkt Cyl 137-2919 2 Seal - Bucket Linkage to Bkt Cyl 096-0854 1 Pin - Stick Cyl to Stick 4I-4809 1 Pin - Bucket Cyl to Stick 4I-4811 1 Pin - Bucket Cyl to Linkage 087-5845 2 Shim - Bucket Cyl to Linkage 166-1486 1 Pin - Bucket Linkage to Stick 087-5806 1 Pin - Bucket to Stick (Nose) 087-5805 4 Seal - O-Ring (Linkage to Bucket) 093-1344

.


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Filters, Belts, and Refill Capacities

FILTERS ENGINE Element As - Primary 131-8822 Element As - Secondary 131-8821 Element - Filter, Engine oil 1R-0739 Filter As - Fuel 1R-0751 Breather - Crankcase 5I-7725 HYDRAULICS Filter - Pilot oil 093-7521 Filter - Case drain oil 093-7521

BELTS Belt (High Ambient Cooling) 125-3001 V-Belt - A/C Compressor 8L-8646 V-Belt - Fan and Alternator 183-8207

APPROXIMATE REFILL CAPACITIES

Compartment Liters U.S. Gallon Cooling System 30 7.9 Fuel Tank 400 106 Engine 30 7.9 Hydraulic Tank 120 32 Hydraulic System

200 53

Swing Drive (ea) 8 2.1 Final Drive (ea) 10 2.6 Swing Gear 21.6 5.7


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Reman Coverage Remanufactured Product Market Literature The following literature provides additional information concerning remanufactured products: Cat Reman Coverage for Earthmoving Equipment PEPD8026 Cat Reman Products for Engines PEPD8027 Additional information regarding the Remanufactured Products Group can be found at http://intranet.reman.cat.com/ Remanufacturing Coverage Report for New Product Introduction: 320C

Part Name Part# Reman# Notes Available** Core As-Oil Cooler 1252970 0R9279 NOW Crankshaft Gp UTN 1253005 0R4742 NOW Cylinder As-Hyd 1195448 50% OF NEW* - 1ST QTR 2001 Cylinder As-Hyd 1232119 0R9066 NOW Cylinder As-Hyd 1589120 50% OF NEW* - 1ST QTR 2001 Cylinder As-Hyd 1659226 50% OF NEW* - 1ST QTR 2001 Cylinder As-Hyd 1659229 50% OF NEW* - 1ST QTR 2001 Cylinder As-Hyd 1772574 50% OF NEW* - 1ST QTR 2001 Cylinder As-Hyd 1772598 50% OF NEW* - 1ST QTR 2001 Cylinder As-Hyd 1772609 50% OF NEW* - 1ST QTR 2001 Cylinder As-Hyd 1772612 50% OF NEW* - 1ST QTR 2001 Drive Gp-Final 1484695 Engine Ar-MHI 1626178 ON HOLD UNTIL STRATEGY FOR

MHI ENGINE IS COMPLETED

Engine Ar-MHI 1626206 ON HOLD UNTIL STRATEGY FOR MHI ENGINE IS COMPLETED

Engine Ar-MHI 1626351 ON HOLD UNTIL STRATEGY FOR MHI ENGINE IS COMPLETED

Flywheel As 6I3667 0R9991 2/4/00 Motor Gp-Hyd (Kaw.) 1163550 60% OF NEW* - 1ST QTR 2001 Motor Gp-Hyd Swing (Kaw.)

1588986 60% OF NEW* - 1ST QTR 2001

Motor Gp-Hyd Swing (Kaw.)

1733453 60% OF NEW* - 1ST QTR 2001

Motor Gp-Hyd Travel (SCM)

1077029 0R8642 NOW


1347131 0R9275 NOW


1347133 0R9276 NOW


1373722 0R8643 NOW


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Pump Gp-Hyd (Rex.) 1733381 60% OF NEW* - 1ST QTR 2001 Rod As-Hyd 1232120 0R9069 NOW Rod As-Hyd 1373700 0R4861 1Q01 Rod As-Hyd 1589122 30% OF NEW* - 1ST QTR 2001 Rod As-Hyd 1659228 30% OF NEW* - 1ST QTR 2001 Rod As-Hyd 1659230 30% OF NEW* - 1ST QTR 2001 Rod As-Hyd 1772575 30% OF NEW* - 1ST QTR 2001 Rod As-Hyd 1772599 30% OF NEW* - 1ST QTR 2001 Rod As-Hyd 1772610 30% OF NEW* - 1ST QTR 2001 Rod As-Hyd 1772613 30% OF NEW* - 1ST QTR 2001

* Estimated Reman dealer net price. ** Approximate time remanufactured part will be available for shipment.

Marketer Information Ken D. Calvert, Internal Components, 5-1729 Gene E. Jourdan, Internal Components, 5-8620 Ron W. Smith, External Components, 5-4553 Roark J. Williams, Engines, 4-1245 Don W. Anderson, Injectors, 5-6435 M. Frank Sullivan, Major Components, 5-8619 John W. Stalker, Hydraulics, 5-4203 Mark D. Wankel, Perkins Engine Components, 5-5445


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Service Information

SERVICE MANUAL- 320C RENR3810 REVISED 6/6/00

MODULE FORM

NUMBER SAFETY SENR7733-07 CONTENTS PAGE VOLUME-I RENR3812 TORQUE SPECIFICATIONS SENR3130 ENGINE INDEX TAB SENR2870 ENGINE SPECIFICATIONS SENR5545 ENGINE SYSTEMS OPERATION, TESTING & ADJUSTING SENR5546 ENGINE DISASSEMBLY & ASSEMBLY SENR5553 ENGINE SUPPLEMENT DISASSEMBLY & ASSEMBLY RENR3813 SYSTEMS INDEX TAB SENR2872 AIR CONDITIONING & HEATING W/R-134a REFRIG SENR5664 AIR CONDITIONING & HEATING SUPPLEMENT 300C SERIES RENR3763 AIR CONDITIONING DIAGNOSTICS RENR3764 MACHINE SYSTEMS DIAGNOSTICS MACHINE SPECIFICATIONS RENR3815 HYDRAULIC SYSTEM SYSTEMS OPERATION RENR3816 HYDRAULIC SYSTEM TESTING & ADJUSTING RENR3817 ATTACHMENT SYSTEMS OPERATION, TEST & ADJUST RENR3818 HYDRAULIC SYSTEM SCHEMATIC (STD) (Akashi Source) RENR3819 HYDRAULIC SYSTEM SCHEMATIC (STD) (Gosselies Source) RENR3820 HYDRAULIC SYSTEM SCHEMATIC (ATTACHMENT) (Akashi) BLCV

RENR3809

HYDRAULIC SYSTEM SCHEMATIC (ATTACHMENT) (Akashi) SLCV

RENR3829

MACHINE SYSTEMS DISASSEMBLY & ASSEMBLY RENR3821 ELECTRICAL SYSTEM & OPERATORS STATION INDEX TAB SENR2996 TOOL CONTROL SYSTEM OPERATION RENR3823 ENGINE & PUMP ELECTRONIC CONTROL SYSTEMS OPERATION RENR3814 ELECTRICAL DIAGNOSTICS ELECTRICAL SYSTEM SCHEMATIC (Akashi) RENR3821


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ELECTRICAL SYSTEM SCHEMATIC (Gosselies) RENR3822 MAINTENANCE INDEX TAB SENR2874 OMM - ENGLISH (Akashi) SEBU7342 OMM - FRENCH SFBU7342 OMM - PORTUGUESE SPBU7342 OMM - SPANISH SSBU7342 OMM - ENGLISH (Gosselies) SEBU7343 OMM - DUTCH SDBU7343 OMM - FRENCH SFBU7343 OMM - GERMAN SGBU7343 OMM - GREEK SHBU7343 OMM - ITALIAN SLBU7343 OMM - NORWEGIAN SNBU7343 OMM - PORTUGUESE SPBU7343 OMM - FINNISH SQBU7343 OMM - RUSSIAN (Tentative) SRBU7343 OMM - SPANISH SSBU7343 OMM - TURKISH STBU7343 OMM - SWEDISH SWBU7343 OMM - DANISH SYBU7343 OMM LIFT CAPACITY SUPPLEMENT - ENGLISH (Gosselies) SEBU7344 OMM LIFT CAPACITY SUPPLEMENT - DUTCH SDBU7343 OMM LIFT CAPACITY SUPPLEMENT - FRENCH SFBU7343 OMM LIFT CAPACITY SUPPLEMENT - GERMAN SGBU7343 OMM LIFT CAPACITY SUPPLEMENT - GREEK SHBU7343 OMM LIFT CAPACITY SUPPLEMENT - ITALIAN SLBU7343 OMM LIFT CAPACITY SUPPLEMENT - NORWEGIAN SNBU7343 OMM LIFT CAPACITY SUPPLEMENT - PORTUGUESE SPBU7343 OMM LIFT CAPACITY SUPPLEMENT - FINNISH SQBU7343 OMM LIFT CAPACITY SUPPLEMENT - SPANISH SSBU7343 OMM LIFT CAPACITY SUPPLEMENT - SWEDISH SWBU7343 OMM LIFT CAPACITY SUPPLEMENT - DANISH SYBU7343 OMM LIFT CAPACITY SUPPLEMENT - RUSSIAN (Tentative) SRBU7343 OMM - ENGLISH (Cat China) SEBU7383 OMM - CHINESE (Cat China) SCBU7383 DECAL - ENGLISH SEEU7343 WALK AROUND INSPECTION SHEET - ENGLISH SELU7343 PARTS MANUAL (HE) S/N AMC, S/N ANB STD MACHINES SEBP3073 PARTS MANUAL (HE) S/N BBC, S/N BEF H/D MACHINES SEBP3074 PARTS MANUAL S/N BCN, BDE, BEA, BBL SEBP2901 PARTS MANUAL S/N BPR, BRX, SEBP3144


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PARTS MANUAL S/N BDC, BER SEBP3143 BINDER SENR2300 BINDER LABEL RENR3811


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Diagnostics New! Symptom based guided diagnostics are new on the 320C. This PC-based software program offers simplified problem assessment and faster diagnosis by utilizing fault tree analysis. The field technician simply clicks on a symptom description, machine fault code or system functional test and is guided to a most likely repair through a series of yes or no questions. If at any time additional information is needed, the technician can click on the SIS library and access parts information, the service manual (including disassembly and assembly), operators manual, schematics, service letters, service magazine articles and technical information bulletins. For the 320C Hydraulic Excavator, guided diagnostics have been developed to assist with troubleshooting the new hydraulics system and engine; information provided by development engineers and existing field experience. Diagnostic fault codes may also be referenced using guided diagnostics to assist in resolution to electrical problems. Symptom based guided diagnostics are part of your SIS CD-ROM subscription and may be accessed from SISs main menu by pressing the Guided Diagnostics button then specifying the appropriate serial number prefix. Guided diagnostics for the 320C will be available on the 7/2000 SIS CD release. For additional information on symptom based guided diagnostics, order the Caterpillar Guided Diagnostic Tutorial CD (RENR1236).

Translations The Operation & Maintenance Manual has been translated in the following languages: English French Portuguese Spanish Danish Dutch German Greek

Italian Finnish Russian Turkish Reference the Service Information Media #s List to order the appropriate manual. Please ensure that you check the serial number effectivity and machine origin to get the proper literature for your machine.


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Service Training

Classes The overall goal of service training is to provide the skills and knowledge that will enable dealer service training instructors and technicians to perform their jobs better. One of the best ways to stay up to date on the latest information on the 320C is to visit the service training website at http://servicetraining.corp.cat.com. Go to contacts and the staff home page. C Phil Gray is the staff training instructor for hydraulic excavators. Information on the 320C will be incorporated into several classes: July 31 to August 4 in the BCP Wheel and Track HEX program October 9 to October 13 in the Small and Medium Machine update October 23 to Oct 27 OR October 30 to Nov 3 in the BCP Wheel and Track HEX program Your contact for Service Training is Dave Smith in NACD

Materials & Media #s VIDEO INSTRUCTION The new 320C Monitor Available 3Q2000 TECHNICAL INSTRUCTION MODULES (TIM) Hydraulics Systems and Operation TIM Available 3Q2000 Electrical Systems and Operations TIM Available 3Q2000 Auxiliary Hydraulics and Tool Control TIM Available 3Q2000 Integrated Materials with Service Information Available 3Q2000


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Service Tools

Disassembly & Assembly Tooling The existing tooling on the 320B is usable on the 320C model. There are no new tools.

Recommended Tool List

Part No. Description Usage Remove and Install Linkage Pins

9U-5346 Fast Runner Nut Assembly (M30x3.5) 5P-8712 Bushing Used with M30x3.5 puller stud. 9U-5344 Puller Stud (M30x3.5 800 mm Long) 6V-0113 Cylinder Group (62 ton capacity) Used with M30x3.5 puller stud. 9U-5266 Receiving Sleeve (127 mm I.D./356 mm Depth) 9U-5340 Receiving Sleeve Extension Sleeve Extension for 9U-5266

Receiving Sleeve. 9U-5341 Pin Adapter Plate (104 mm I.D.) Adapter Plate for 9U-5266

Receiving Sleeve. 4C-9485 Pin Driver Cap (M30x3.5)

Remove and Install Pin Bearings 9U-5338 Bearing Puller Adapter (90 mm Dia. Pin) 9U-5337 Bearing Puller Adapter (80 mm Dia. Pin) 9U-5336 Bearing Puller Adapter (70 mm Dia. Pin) 4C-9634 Puller Stud (1 " 12 x 28.75" long) 9U-6832 Fast Runner Nut (1 " 12 thd) 6V-0113 Hydraulic Cylinder Group (62 ton capacity)

Test and Adjust Hydraulic System 4C-9910 Portable Hydraulic Tester Main Pump Flow Test 6V-9840 Swivel Tee 6V-9854 Swivel Elbow 8C-9026 Adapter (2) 4C-4892 ORFS Fittings Group

Disassemble and Assemble Hydraulic Cylinders 4C-4472 Socket (90 mm Hex/Spline Drive) Boom Cyl. & Bucket Cyl. 4C-4475 Socket (110 mm Hex/Spline Drive) Stick Cyl.

Install Duo-Cone Seals 126-3994 Seal Installer Final Drive Group 1U-8841 Seal Installer Track Roller


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9U-5985 Seal Installer Carrier Roller 1U-8842 Seal Installer Idler

Remove and Install Track Bolts 1U-7630 Socket (30 mm Hex/1.0" Square Drive)

Remove and Install Counterweight 9U-5986 Eyebolt (M30x3.5)

Charge Accumulator 7S-5437 Accumulator Charging Group 7S-5439 Extension

Part No. Description Usage Training Aids

136-7205 Extension Cable Used to move the monitor to the outside of cab for training purposes.

Scheduled Maintenance 9U-5088 Hand Tool Group (optional)

Remove and Install Undercarriage FT-2447 Boom Cylinder Link Assembly

Bench Testing: There are almost 250 bench test procedures. In the literature ordering system, look up the specific procedure you are looking for in the NEHT5000 section. To order Electronic Technician for the first time, order literature number JEBD3003. To order Dataview software and Tool operating manual, order literature number NEHS0662-01.


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Dealer Support

In order to assist dealers and marketing companies with a successful launch of the 320C machines, the following customer support services are provided: Hydraulic Excavator Product Support Team Jeff Stokowski, Product Support Supervisor, Wheel Loaders/Excavators Division, Aurora Greg Kaiser, Product Support Consultant, NACD Heavy Construction Chris Hekel, Supportability Consultant, Product Support Division

Machine Pre Delivery Guidelines Following are guidelines for pre delivering the new 320C hydraulic excavator. ENGINE Engine speed at low idle 950 rpm Engine speed at high idle 1970 rpm Engine speed at rated 1800 rpm 1st Stage Automatic Engine Control 1860 rpm 2nd Stage Automatic Engine Control 1300 rpm

HYDRAULICS Main Relief Pressure 34,320 kPa (4980 psi) Maximum Implement Pump Flow 2 X 205 liters per min (54.2 gpm) Pilot Relief Pressure 4120 kPa (600 psi) Maximum Pilot Flow 41 lpm (10.8 gpm) Swing Speed 11.5 rpm Swing Relief Pressure 25,000 kPa (3630 psi) Maximum Travel Speed (high) 5.5 kph (3.4 mph) Maximum Travel Speed (low) 3.4 kph (2.1 mph)


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Customer Support

In order to assist dealers and marketing companies with a successful launch of the 320C machines, the following customer support services are provided:

Life Cycle Planner Life Cycle Planner (LCP) is a windows based PC program which quickly and accurately calculates maintenance and repair costs and machine availability. The program can be used to explore the results of changes in maintenance practices, machine availability, parts costs and labor costs. LCP proves vital in estimating and calculating Customer Support Agreements tailored to the customer requirements. Both the LCP program and training is available through your regularly scheduled marketing training course. See your course training catalog, contact your District Rep or reference the Caterpillar PC Software Catalog (JERD2050) for detailed description of software programs, PC requirements and ordering information. Repair Options Planner The Repair Options Planner (ROP) PC program provides Caterpillar dealers with a tool to develop fixed Rated Repair Options as well as adjust them quickly and accurately to reflect changes in labor rates and/or parts prices. It also provides dealers with a repair option format and includes numerous repair options previously developed by Caterpillar and its dealers. Please refer to the Caterpillar PC Software Catalog (JERD2050) for detailed description of software programs, PC requirements and ordering information.


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Preventative Maintenance Planner Preventive maintenance is the best way to protect your investment in your equipment and guarantee machine availability. The way to define your maintenance routine is with Cat Preventive Maintenance Planner (PMP) software. PMP is a stand-alone system that defines maintenance by organizing and printing itemized preventive maintenance and inspection checklists for your equipment. Each checklist lists parts, fluids and other material necessary for maintenance and tells you when procedures are required. With this guidance, you can be sure your personnel will complete the right maintenance on schedule so you can reduce downtime and get better performance from your equipment. How Preventive Maintenance Planner Works Preventive Maintenance Planner software is designed to consolidate maintenance requirements for all your equipment so you know exactly what maintenance is required and when. You can enter information yourself or get computerized checklists and parts lists on disk from your Cat dealer and load them directly into the PMP program. With PMP, you are not restricted to pre-existing guidelines. The program allows you to customize checklists to match the requirements of every unit in your fleet, or create your own checklists. After you've entered the basic information, PMP can print out a guide that tells you what preventive maintenance to do, when to do it and the materials and parts needed to complete the procedure for every piece of Cat equipment you own. Also PMP projects labor and material costs, so you can plan downtime and budget more accurately. Being Organized Means Being Efficient When proper maintenance of your equipment is performed on schedule, your machines give better performance and less downtime. PMP is an easy-to-use tool for managing preventive maintenance. It provides basic maintenance checklists, plus: Parts, fluids, and time estimates for every maintenance step Checklists for inspectors and lube crew Cost summary reports for each maintenance interval The ability to transfer information from PMP to Maintenance Control system software An on-line help system


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To Order PMP Software: PMP can be ordered through your Cat Dealer with the following order numbers: Single use license, JERC4500 Importing the PMP datable To use the Preventive Maintenance Planner 3.0 data file, save the file to the PMP Import and Export directory on your computer. From the menu bar provided on the PMP application, select Checklist, then Open. Once this form for retrieving a checklist appears, go to the menu bar and again select Checklist. This time select Import and then choose the new data file using the file browser. Attached are the two Preventive Maintenance Checklist files for the 320C: 1. For S/N BBC and BEF 2. For S/N ANB and AMC


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Scheduled Oil Sampling Intervals and Valve Locations

S-O-S INTERVAL CHART

Compartment Recommended

Oil Change Interval

Recommended Sampling Interval

Sample Valve

Oil Type

Engine 500 hours 250 hours Yes DEO Hydraulics 2000 hours 500 hours Yes HYD Final Drive 2000 hours 500 hours No TDTO Swing Drive 1000 hours 500 hours No TDTO Coolant 6000 hours Yearly Yes ELC

The 320C hydraulic excavator is equipped with sampling valves for each of the main oil compartments. The sampling valve for the engine oil is located on the engine oil filter. The sampling valve for the hydraulic oil is located in the pump compartment.


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Coolant Analysis & Sampling Intervals S-O-S Coolant Analysis Level 1 500 Hours after initial use, and thereafter as determined by customer requirements. S-O-S Coolant Analysis Level 2 1,000 Hours after initial use, and annually thereafter, or as determined by Level 1 analysis. The reason for the initial 500 Hour Level 1 and the 1,000 Hour Level 2 Analysis is that cooling system problems are most likely to occur early in the life of the machine. Some early life problems that have been detected by Coolant Analysis include coolant burned by water cooled turbochargers, electrolysis caused by electrical currents through the cooling system, air entrainment from air being pulled into the system, and exhaust gas leaks. S-O-S Coolant Analysis is important to assure product quality and component life. Machine Profiles The Machine Profiles machine description, oil sampling procedures, filter inspection and wear element sources for all components of Caterpillar machines. This information is particularly useful for S-O-S analysis. Machine Profiles are available on the CD rom YERC0351.

Customer Support Agreements (CSA) Contacts: Mike McGee, Parts & Service Marketing-CSA Team (5-4017) Dennis Bradshaw, Parts & Service Marketing-CSA Team (5-4514) General:A Customer Support Agreement (CSA) is any agreement between a customer and dealership for the dealership to handle some or all of the customers equipment management needs. Agreements are developed jointly between the dealer and customer for a mutually agreed upon scope of coverage, duration, and priced at a fixed cost per service, per hour of operation, or some other variable. CSA services offered by dealers today include a wide range of services: Asset Management Agreements (Comprehensive asset management services provided by the dealer) Maintenance & Repair Agreements (Coverage for maintenance and repair services for all machine components) Component Agreements (Coverage for a limited number of components) Preventive Maintenance Agreements (Agreements to perform all preventive maintenance activities) At the end of 1999, it is estimated that dealers had over 70,000 CSAs in effect worldwide. This number is expected to grow to over 80,000 by the end of 2000. Customer Support Agreements are proving to be valuable marketplace tools that help to satisfy customers needs to transfer some or all of their equipment management activities and risk to outside suppliers. A CSA leverages the unique capabilities of dealers, and provides incremental dealer parts & service revenue. By meeting the needs of the customer, a CSA also helps increase dealer PINS. CSAs are the ideal tool to help dealers capture service and parts business. Dealers generally seek to sell a CSA at the time of machine sale. This helps to minimize dealer risk on unknown used equipment. Product Groups can support the growth of CSAs by: Designing serviceability into machines during the concept and development stages of the NPI

process Supporting the development of repair standards data that is available prior to first ship

CSAs on the Intranet: Additional information on CSAs can be found on the Caterpillar intranet at: http://psmktg.cat.com/csa/ CSA Marketing Support Literature: The following marketing literature provides more information on Customer Support Agreements. This literature is available through the Corporate Literature Distribution System: Title: Literature Type: Media Number: Customer Support Agreements Cornerstone Brochure PEDP7025 Customer Support Agreements Datasheet PEHP8045 Preventive Maintenance Agreements Datasheet PEHP8047 Total Maintenance & Repair Agreements Datasheet PEHP8046 Inspection Agreements Datasheet PEHP8048 Well Keep You Working COSA - Promotion PEHP9521 Leveraging the Equipment Management Experts CD-ROM PEWP9750 CSA Presentation Folder Folder w/ Pockets PEWP8030

The CSA Team The CSA Team within the Parts & Service Marketing department of Parts & Service Support is responsible for worldwide growth of the CSA business. The CSA Team works to develop common tools and processes to support Marketing Organization activities and to minimize redundant development efforts by Marketing Organizations and dealers. The CSA Team also works closely with the Repair Standards Group, Supportability Consultants, Product Groups and other internal organizations in increasing awareness of CSA philosophies and practices.

Serial NumbersWhats New? 320C Comparison with 320BProductivity and PerformanceMaintenance and ServiceabilityVersatility

Parts ServiceParts Commonality/DifferencesRecommended Dealer Stocking ListReman Coverage

Service InformationDiagnostics New!

Service TrainingClassesMaterials & Media #s

Service ToolsDisassembly & Assembly ToolingRecommended Tool List

Dealer SupportHydraulic Excavator Product Support TeamMachine Pre Delivery Guidelines

Customer SupportLife Cycle PlannerRepair Options PlannerPreventative Maintenance PlannerScheduled Oil Sampling Intervals and Valve LocationsCoolant Analysis & Sampling IntervalsMachine ProfilesCustomer Support Agreements (CSA)

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