November 2009

AMA Unified Communications

November 2009

IT Challenges

Customers tell us …

• We want the features of the latest platform, but we don’t want to upgrade or don’t have the skills …

• We can’t keep good IT people to run the platform, and we need to free up our best people to work on strategic projects …

• We want more predictable IT costs even if it doesn’t save a lot of money …

• We can’t spend enough to ensure security and reliability …

• We want to provide capabilities to employees who don’t have those today but don’t want to spend time learning new skills …

November 2009

Transformational Era

November 2009

The Industry Debate

• Security and Privacy• Customizability• Visibility and Control• Data Accessibility

• Global Reach• Ease of Provisioning

• Business Agility• Deployability and Manageability

November 2009

Software

• Best of both worlds• User in control• Deployment choices for IT

•Extending tools and platform to cloud computing• Experience across multiple devices

• Best-in-class service level agreements (SLAs) and IT governance

Services

November 2009

An Industry Trend

DesktopExtending the client experience

EnterprisePower of choice

Consumer WebClient-side stickiness, persistence

SaaSIncreasing client functionality

November 2009

Microsoft Online Services

Enterprise-class software delivered via subscription services hosted by Microsoft and sold with partners

Business Productivity Online Suite

November 2009

Microsoft Online Today

More than 500,000 paid seats

Business Productivity Online Suite Reference Customers

November 2009

• Anywhere* access—desktop, mobile, Web• Seamless user experience across workloads• Team collaboration and conferencing• Real-time communications

Business Productivity Online Suite (BPOS)Key Investment Areas

• Always up-to-date technology• Lower rollout and run rate cost• Improved agility and resource utilization• Active Directory® synchronization

• Data hygiene supported by multi layered antivirus and spam filtering• Highly secure data access for users via HTTPS• Geo-redundant data center architecture

StreamlinedCommunications

SimplifiedManagement

Business-ClassSecurity and Reliability

*Anywhere Internet access is available

November 2009

Streamlined CommunicationsIntegrated Capabilities

Communicate and collaborate seamlessly across applications and devices

Instant MessagingE-Mail Web Conferencing

Document Sharing PresenceCalendaring Workflow Mobility Offl ine Access Archiving

November 2009

Simplified ManagementEase of Use

Unified access point for all online services

Trial and Buy User

Management Settings Support Tools

Anywhere* Access without VPN

Single Sign-On Application

Access SharePoint®

Links Downloads Password Reset

* Anywhere Internet access is available* Only available with BPOS Standard today

Subscription and Trial

Service Administrati

on Web Access

Rich Client Access

IT Pro User

November 2009

Simplified ManagementFlexible Deployment Choices

Giving IT the flexibility to choose online deployment by geography, workload, or roles

Branch Office

HQ

November 2009

Simplified ManagementAccelerate Speed to Value

Always up-to-date capabilities at a predictable cost

Key Benefits Up and running quickly Latest software No more server

upgrades Subscription based Predictable cost Optimize productivity

Basic

IT is a Cost Center

Standardized

IT is an Efficient Cost

Center

Rationalized

IT is a Business Center

Dynamic

IT is a Strategic

Asset

Software + Services Accelerate the Journey

November 2009

Business-Class Reliability and SecuritySecure, Encrypt, and Retain Messages

Protect from spam and malicious software, satisfy retention requirements, and encrypt data to preserve confidentiality

(Optional)

INTERNET

SPAM

(Optional*)

COPY

COPY

*Archiving for Microsoft® Exchange Online Dedicated is delivered via a third-party service

November 2009

Business-Class Reliability and SecurityHighly Secure Data Centers

Delivering highly secure, private, and reliable computingexperiences based on sound business practices

Key Features Geo-redundant data

centers N+1 architecture 9 layers of data security Access via Secure Socket

Layer (SSL) ITIL/MOF operational

practices 24x7x365 support Backed by 99.9% uptime

SLA

Authentication to Data

Separate Data Networks

Virus Scanning

Application Level Countermeasures

Application Authentication

System Level Security

Intrusion Detection System

Firewalls

Filtering Routers

November 2009

Microsoft Data Center Locations

Central andSouth America

EuropeAsia

Africa

Australia

North America

Quincy, Washington

San Antonio, Texas

Chicago, Illinois

DublinIreland

Amsterdam

Japan

Singapore

Hong Kong

Approved datacenter locations for external public disclosure. Microsoft has more than 10, less than 100 DCs worldwide.

November 2009

Deskless Worker SKU

Low-cost offering to users that do not have messaging and collaboration capabilities today

Exchange Online Deskless Worker

• 500 MB mailbox

• Outlook® Web Access (OWA) Light only

• Messaging, calendar, contacts

• Antivirus Antispam

• Optional archiving and mail encryption

• No mobile access

SharePoint Online Deskless Worker

• Read-only access to calendars, contacts, portal sites only

• Read-write access to wikis, blogs, and forms

• Set-mail alerts

• Search capabilities

• No mobile access

November 2009

Worldwide Availability

Data Centers

• United States• Dublin• Singapore• Amsterdam*• Hong Kong*

Service Portal

Languages

• English• French• German• Spanish• Japanese

Markets

• Australia• Austria• Belgium• Canada• Denmark• Finland• France• Germany• Ireland• Italy• Japan• Netherlands• New Zealand• Norway• Portugal• Spain• Sweden• Switzerland • United

Kingdom

*Data centers used for geo-redundancy

November 2009

Standard and Dedicated Versions

Standard Dedicated

Multiple customers, one architecture

Customer needs rapid deployment

5 seats minimum Cost efficiency a key focus

Single customer per architecture 5,000 seats minimum Optimize for 20,000+ Customer needs most server

features

November 2009

Comparing the OfferingsStandard vs. Dedicated vs. On-Premises

Configuration and Flexibility

Managem

en

t

• Simplest to manage• 99.9% SLA• Web services only integration with

LOBs, custom apps, third-party apps

• Least access to Microsoft Exchange Server fine-grained policy and configuration

• Limited features of SharePoint• Basic IM and presence from Office

Communications Server (OCS)• No server hardware (HW)

management

• Simple to manage• 99.9% SLA• Web services and custom code

integration with LOBs, custom apps, third-party apps

• More access to Exchange Server fine-grained policy and configuration but must be administered through support

• More features of SharePoint• More features of OCS• No server HW management

BPOS Dedicated • Most management required

• Most integration possibilities with LOBs, custom apps, third-party apps

• Access to all Exchange Server fine-grained policy and configuration

• All features of SharePoint• Requires server HW management

BPOS Standard

On-Premises Servers

November 2009

Feature Comparison Overview Current Feature Future Releases

Messag

ing

Server Features Deskless(5 Seats Min)

Standard(5 Seats Min)

Dedicated(5,000 Seats Min)

Unified Messaging Public Folder AD Credential Synchronization Calendar Free/Busy with On-

Premise

Messaging Records Management

Outlook & Mobility Connectivity

Antivirus, Antispam Shared Contacts, Tasks

E-Mail, Shared Calendar, OWA500 MB OWA

Light Only 5 GB Mailbox 5 GB Mailbox*

Internet Sites

Access/View Documents

Fill Out Forms

Post Contacts, Calendar, Tasks

Extranet Collaboration Custom Code Support Excel® Services Enterprise Data Search People and Personalization My Sites Enterprise/Web Content Site Search Blogs, Wikis, Intranet Sites Templates and Web Parts

Public Switched Telephone Network (PSTN) Connected Voice

Not Available

Call Management

Public IM Connectivity Business Partner Federation Communicator Web Access Office Communicator

Connectivity

IM/Presence Awareness Multiparty Voice/App Sharing Web Conferencing

Server Technology Microsoft Online Services

Collab

ora

tion

Com

mu

nic

ati

on

s

November 2009

Exchange Server Online Details

Default Mailbox Size 5 GB 5 GB Larger Size Mailbox

Available

Shared Contacts, Tasks Message Attachment Deleted Item Retention Conference Room 99.9% Uptime SLA 24x7 Web/Phone IT Pro

Support Geo-Redundancy Data

Protection

Public Folder

Current Feature Future ReleasesG

en

era

l

Antivirus/Antispam Rights Management Service

2

Mail Encryption (Optional) E-Discovery Archive

(Optional)

Personal Archive (Optional) Messaging Records

Management

Secu

rity

an

d

Com

plian

ce

Outlook Web Access Outlook Anywhere Outlook 2007 Support Outlook 2003 Support Entourage Support 3 Firefox /Safari Web Browser

4

Windows Mobile® 6 Devices ActiveSync® 12 Devices BlackBerry Devices5

Outbound Fax Voice-mail Integration Outlook® Voice Access U

M a

nd

Fax

Exchange Server 2000, 2003, 2007

Exchange Server 5.5 Notes/Domino GroupWise POP3/IMAP

Mig

rati

on

AD Credential Synchronization

AD/GAL Synchronization On-Premise Exchange

Free/Busy

On-Premise Notes Free/Busy Coexis

ten

ce

MAPI Exchange WebDAV SMTP Relay Exchange Web Services POP3/IMAP4 E

xte

nsib

ilit

y

Clien

t an

d M

ob

ilit

y

Customer Portal Administration Center Company Portal Sign-In Client O

nlin

e

Port

al

1 Deskless available in both standard and dedicated versions2 Can integrate with on site-deployment of Rights Management Service3 Free/Busy and Global Address List (GAL) is not supported on Entourage

4 Only OWA Light is supported on Firefox and Safari browsers5 Provide basic Blackberry support (mail, calendar, contacts, GAL, device /wipe)

Exchange Server 2007 Features Standard Dedicated Exchange Server 2007 Features Standard Dedicated

November 2009

SharePoint Online Details (1) Current Feature Future Releases

Collaboration Site Templates 2 Meeting Site Templates 3 Surveys People and Group Sync with Outlook E-Mail Alerts and Notifications Issue Tracking Document Collaboration Presence Social Networking Mail Enabled List

Document Info Panel/Action Bar Content Authoring Master Pages, Layouts, Controls Retention and Audit Policies 4 Three State Workflow State Variations High Fidelity Web Site/Branding Slide Library WYSIWYG Content Editor Content Staging, Publishing,

Deploy

IRM Integration Std Business Doc Workflows Std Enterprise Site Templates Std Publishing Site Templates Records Repository and Legal

Hold

E-mail Content as Records VSTF Integration

Client Integration SharePoint Designer RSS Content Syndication Audience Targeting Site Manager Site Documentation Aggregation Portal Site Templates User Profile Import Privacy and Security Audience Targeting My Sites; Site Directory Colleagues and Memberships Document Roll-Up Web Part Mobile Device Support Backup and Restore SP Designer Aggregate Web Parts

SharePoint Server 2007 Features

Standard

Dedicated SharePoint Server 2007 Features

Standard

Dedicated

Search (UI, relevance, security) Cross-Site Collection Search Enterprise Content Sources People Search Search Federation Business Data Search

Form Libraries Custom Noncode Workflows MOSS Out-of-Box Workflows Browser Based Forms Custom Code Workflows

1 Deskless available in both standard and dedicated versions2 Standard does not include My Site Host, News Home Template, Internet Presence Web Site

3 Standard does not include Blank Meeting, Decision Meeting, Social Meeting, Multipage Meeting Workspace4 Standard does not include logging of all actions on sites, content, and workflows, audit log reporting

Collab

ora

tion

Con

ten

t M

an

ag

em

en

t

Port

al

Searc

hForm

s

November 2009

SharePoint Online Details (2) Current Feature Future Releases

SharePoint Server 2007 Features

Standard

Dedicated

Bu

sin

ess

Inte

llig

en

ce

BI Dashboard KPI and Filtering Web Parts Report Center Templates Excel Services Data Connection Libraries Business Data Catalog Business Data Web Parts Performance Point

Integration

99.9% Uptime SLA 24x7 Web/Phone IT Pro

Support

Geo-Redundancy Data Protection

Multiple Site Collections Support

Vanity Domains 250 MB/User Storage Authenticated Access 30 Days Backup and Restore WAN Acceleration Preproduction Environment Partner Access Anonymous Access

Serv

ice S

pecifi

c

November 2009

OCS Online Details Current Feature Future Releases

IM a

nd

Pre

sen

ce

IM and Presence via OC Client IM and Presence via OC Web

Client

IM and Presence via Mobile Client

Multiparty IM Address Book Search Distribution List Expansion Office Presence Integration Exchange Calendar

Integration1

SharePoint Presence Integration

Federation PIC

OCS 2007 R2 Features Standard Dedicated

Group Chat 1:1 Audio and Video –

Internal2

1:1 Audio and Video – External

File Transfer – Internal2 File Transfer – External Web Conferencing Audio and Video

Conferencing

Unified Messaging with Exchange

Enterprise Voice

IM Filtering Encryption Content Archiving Antivirus

OCS 2007 R2 Features Standard Dedicated

1 Manual workaround needed2 Internal is limited to two computers on the same corporate network (e..g., no firewalls or other devices between the parties)

Ad

van

ced

Collab

ora

tion

Secu

rity

an

dC

om

plian

ce

November 2009

Standard and DedicatedAttributes Standard Dedicated

Exchange Server, SharePoint, and OCS Features

Similar features for Exchange Server but greater disparity for SharePoint and OC Online

Closer alignment with server capabilities

Subscription Management Purchase via Enterprise Agreement or Microsoft Online Customer Portal; Annual prepay; monthly billing

Custom contract; invoice in arrears; monthly billing

User Provisioning AD sync available but requires self-service activation via Microsoft Online Administration Center; companywide pooled storage

Automated provision via AD sync; fixed e-mail storage per user

Service Configuration Self-configuration via portal Limited configuration capabilities

More configuration capabilities through support process only

User Experience Different credentials versus AD with required use of Sign-on/Client AD synchronized credentials; no additional client software

User Access No need for VPN; all HTTPS Require dedicated network link

Support 24x7 IT Pro call support and support portal 24x7 IT Pro call support and e-mail only

SLA 99.9% with up to 100% credit, reactive reporting only 99.9% with up to 100% credit, proactive reporting and credit

Coexistence and Migration NO free/busy coexistenceStandard tools only support Exchange Server 2000 + migration, 2 stage migration for other platform or partner

Free/busy coexistence Custom migration by Microsoft or partner

Data Center Hosting Multitenant architecture Dedicated hardware, storage

Security and Continuity Geo-RedundancyCyberTrust Certification in progressSAS70 in progress

Geo-RedundancySAS-70 certified

Extensibility Web services support but NO code-level customization for SharePoint

Web services support and code-level customization for SharePoint

November 2009

Enabling Transition to Online

New or ExistingSA Agreement

USLAgreement

Credit for Software Assurance

Additional Step-Up USL Agreement

WITH

Services Are Licensed on a Per-User Basis

Software Assurance

Perpetual ClientAccess License

Step-Up UserSubscriptionLicense (USL)

UserSubscription

License

November 2009

Retail USL PricingBPOS Standard

Microsoft Exchange Online Standard$10.00

Microsoft Office Communications Online (IM and Presence)—Not in V1

$2.50

Microsoft Office Live Meeting Standard$4.50

Microsoft Office SharePointOnline Standard

$7.25

Business Productivity Online Suite

Includes:Exchange Online Standard

Office SharePoint Online StandardOffice Communications OnlineOffice Live Meeting Standard

Starting from $10 per user per month.*

*Includes a 12-month subscription. Minimum of 5 seats required.

Exchange OnlineDeskless Worker $2.00

SharePoint OnlineDeskless Worker $2.00

BPOS Dedicated requires additional service subscription licenses, including first 5,000 seatsPricing above does not include volume discounts and Step-Up discount

Deskless Worker Suite$3.00

November 2009

Learn More

BPOS Standard• 30 days, free trial: http://microsoft.com/online• Technical information on TechNet: http://technet.microsoft.com/msonline

• Exchange Online Service Description• SharePoint Online Service Description• Office Communications Online Service Description• SharePoint Online Developer Guide• Service Level Agreement• Migration/Deployment Guides and Tools• Other Technical Information and Blogs

BPOS Dedicated• Technical information on Download Center: http://go.microsoft.com/fwlink/?LinkId=140276

• Exchange Online Service Description• SharePoint Online Service Description• Office Communications Online Service Description• SharePoint Online Customization Guide• Service Level Agreement• Other Technical Information

November 2009

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.