notifymdm for androidnotifymdm.com/downloads/notifymdm for android.pdf · exchange activesync...

NotifyMDM Version 1.1.0 NotifyMDM for Android •••• 1

NotifyMDM for Android

Table of Contents

NotifyMDM for Android 3

Installation Instructions 4

Installing From the Android Market ........................................................................... 4 Installing From the NotifyMDM Portal ....................................................................... 5

Registration Instructions 6

Setup an ActiveSync Account 8

Account Setup (with native ActiveSync protocol) ...................................................... 8 Account Setup with TouchDownTM.......................................................................... 12

Installing TouchDown ................................................................................ 12 Creating an ActiveSync Account Using TouchDown ................................... 13

NotifyMDM Version 1.1.0 NotifyMDM for Android •••• 3

NotifyMDM for Android The Notify Mobile Device Management (NotifyMDM) application for Android devices is a component of Notify’s enterprise MDM platform. The NotifyMDM application communicates with the NotifyMDM server.

NotifyMDM was designed to enable Android users to keep up-to-date with company security policies and management features, and to ensure the confidentiality and integrity of wirelessly transmitted corporate information.

NotifyMDM also enables you to access your company’s recommended applications and utilize the self-servicing dashboard to locate a misplaced device or issue a lock/wipe command to a potentially compromised device.

Requirements

• Android OS version 2.2, 2.2.1, or 2.3 for devices operating with native ActiveSync protocol

• Android OS versions 1.5/1.6, 2.0/2.1, or 2.2 for devices operating with the TouchDown app

• User account on the Notify Mobile Device Management server

Installation Instructions

Installing From the Android Market Using the Android Market requires a Gmail account

Access the Android Market by tapping the Market icon on the device Home screen.

Locate the NotifyMDM application in the Android Market by entering “notifymdm” in the Market search bar.

Market

Market Search

Select and install NotifyMDM. When the NotifyMDM application is found, select it. Tap the Install button. A permissions screen appears. Select OK, to begin installing the app. A progression bar displays as the app installs.

Open NotifyMDM to register an account. When the installation is complete, you will receive a notification that tells you the application was successfully installed. Drag the Notification bar at the top of the screen down and select the installed NotifyMDM app to proceed with registering your account.

NotifyMDM Version 1.1.0 Installation Instructions •••• 5

Installing From the NotifyMDM Portal Users on any carrier network other than AT&T may download the NotifyMDM App for Android directly from the NotifyMDM portal. Since you are downloading the NotifyMDM app from a source other than the Market, you must adjust a setting to allow this.

• From the device Home screen, tap Settings > Applications.

• Tap the Unknown sources option and accept the terms by tapping OK. The box next to the Unknown sources option will display a green check when enabled.

Access the NotifyMDM portal and download NotifyMDM. Enter http://notifymdm.notify.net in your device web browser. Under the Device Application Downloads section of the portal, select the Android link to start the download.

Install NotifyMDM. Return to the Home screen and drag the Notification bar at the top of the screen down. Tap the NotifyMDM.apk download to install the application. A permissions screen appears. Select Install, to begin installing the app. A progression bar displays as the app installs.

Open NotifyMDM to register an account. When the installation is complete, you will see a dialog that tells you the application was successfully installed. Select Open to proceed to the account registration.

Registration Instructions

NotifyMDM Registration for NotifyLink Users

For current NotifyLink users who wish to transition to NotifyMDM, the following steps are required:

1. Remove your NotifyLink (Exchange ActiveSync) account from the device and Clear Registration on the NotifyLink Client Web. See instructions at:

Android (native ActiveSync protocol)

http://help.notify.net/TechDocs/device/AndroidNative/UserGuide/NetHelp/Documents/accountmaintenance.htm

Android with TouchDown

http://help.notify.net/TechDocs/device/Android/UserGuide/NetHelp/Documents/recreatingyouraccountonaneworexistin

gdevice.htm

2. When you register your device with NotifyMDM, do the following:

• Username – enter your NotifyLink Username

• Password – enter your NotifyLink Authentication Password

Registration Steps

1. Register your device with NotifyMDM by entering your credentials. Your best source for what these credentials should be is your NotifyMDM sever administrator.

Username - Enter the full email address or username associated with your ActiveSync server account (usually everything before the @ sign).

If you are not interfacing with an ActiveSync server, register using the username of the account set up for you on the NotifyMDM server. Obtain this from your administrator.

Password - Enter the password associated with your ActiveSync user server account.

If you are not interfacing with an ActiveSync server, register using the password of the account set up for you on the NotifyMDM server. Obtain this from your administrator.

ActiveSync Domain - Enter one of the following:

• If you are not interfacing with an ActiveSync server, you may leave the Domain field blank.

• The login you use to access Web mail may contain the Domain. It is often in the format: Domain\username.

• Sometimes the text that comes after the @ sign in your Email address is considered the Domain. EX: If your Email address is [email protected] , your Domain may be

NotifyMDM Version 1.1.0 Registration Instructions •••• 7

company.com.

• Sometimes the domain may use part of the text that comes after the @ sign in your Email address, with “.local” appended to it instead of “.com”. EX: If your Email address is: name @company.com, your Domain may be company.local.

• Sometimes the registration can be completed by leaving the Domain field blank.

2. Enter the Server address of the NotifyMDM server.

3. Designate the device ownership. Is it your Personal device or a Corporate owned device?

4. Check the Use secure connection (SSL) box if you are synchronizing with a server with an SSL certificate.

Note: If the option, Accept all SSL certificates is displayed, leave it disabled unless your administrator instructs you to enable it.

5. Select the Register button.

6. Accept the End User License Agreement (appears only if you are registering a personal device.)

7. The registration finishes and displays a dialog that indicates the registration was successful. Select OK.

The device will synchronize and display the NotifyMDM Status screen.

Your next step is to create an Exchange ActiveSync Account on the device.

Setup an ActiveSync Account While registering your device with NotifyMDM enables you to keep up-to-date with company security policies and management features, setting up an ActiveSync account that interfaces with the NotifyMDM server will secure the corporate information (email, calendar, contacts, tasks) transmitted wirelessly to your device. You will use the same user credentials and server information you used when registering with NotifyMDM.

Existing ActiveSync Accounts. If you already have an ActiveSync account set up on your Android device, you will need to remove it and recreate it so that your mail can be routed through the secure NotifyMDM server.

Account Creation Methods. You may create an account through the native ActiveSync protocol available on your Android device or you may purchase and install the TouchDownTM device application and create the account through the app.

Account Setup (with native ActiveSync protocol)

From the Android Home screen, select Settings > Accounts & sync (or Accounts) .

Tap the Add account button.

At the prompt to specify the type of account you want to set up, select Corporate . (Note: This does not refer to the device ownership you defined when registering with NotifyMDM.)

NotifyMDM Version 1.1.0 Setup an ActiveSync Account •••• 9

Step 1: Begin configuring your account by entering the following information (some device models do not require this step):

Use the same credentials you used to register MDM.

Email Address – Enter the full email address associated with your ActiveSync server account.

Password – Enter the password associated with your ActiveSync server account.

Tap Next to continue.

Step 2: The fields on the Server settings screen may be pre-populated with information obtained from the credentials you entered in the previous screen. Enter or edit the following:

Domain – Leave the domain blank or enter ‘Notify’ if an entry is required.

Username – Enter the full email address or username associated with your ActiveSync server account (usually everything before the @ sign).


Server – Enter the address of the NotifyMDM server

Step 3: Check the Use secure connection (SSL) box if you are synchronizing with a server with an SSL certificate.

Note: If the option, Accept all SSL certificates is displayed, leave it disabled unless your administrator instructs you to enable it.

Tap Next .

Step 4: Accept any security prompt that references NotifyMDM or the NotifyMDM server.

Step 5: The Account options screen appears.

Make the account preference selections. Please note that the options will vary by device model.

Email checking frequency – choose direct push or a scheduled push option

• Automatic (Push) – the direct push setting • Every 5, 10, 15, or 30 minutes – scheduled push options • Every hour – scheduled push options

For Amount to synchronize – This is the number of days a message will be available on the device. This serves as message cleanup tool that manages email quantity on the device.

• 1 or 3 days • 1 or 2 weeks • 1 month

Check the appropriate boxes:

• Send email from this account by default Select this to make this account the default email account from which you send messages.

• Notify me when email arrives Check this to receive a notification in the device status bar when mail arrives.

• Sync contacts from this account Check this to synchronize contacts

• Sync calendar from this account Check this to synchronize calendar events.

Tap Next .


Step 6: You can give the account a name if you wish or skip it and tap Done .

You will see your account listed on the Accounts and sync settings (Accounts) screen or an account activation screen may appear.

Step 7: At the activation screen, tap Activate to complete your account setup.

Note that existing data on the device will be selected and replaced with email and PIM retrieved from the server.

Account Setup with TouchDown TM Why Touchdown™?

The TouchDown app is required for Android devices running operating system versions less than 2.2, but can be used with any of the supports OS versions (1.5/1.6, 2.0/2.1, 2.2, 2.2.1, or 2.3).

The TouchDown app enables Android devices with older OS versions to achieve a more consistent level of functionality and security. You will install the application and use it to create your Exchange ActiveSync account.

Installing TouchDown

Step 1: Search the Android Market for the TouchDown application. Using the Android Market requires a Gmail account

In the Market search bar enter, “nitrodesk” (no quotes). NitroDesk, Inc. is the developer of the TouchDown app.

A progression bar displays as the browser searches the Android Market. The search completes quickly and displays the TouchDown software appropriate for your device OS.

Select the TouchDown software displayed:

Exchange for Android 2.x or Exchange TouchDown (Andro 1.x)

Install in Demo mode.

New Installations

Step 2: Tap the Install button.

Upgrades If you are upgrading, tap the Update button. Then tap OK to replace your existing TouchDown software with the new version.

Upgrades


Step 3: TouchDown will install in a few seconds. When it is complete, a permissions screen displays.

Tap OK, then Open to open TouchDown.

Upgrades If you are upgrading, this completes your download/installation procedure.

Step 4: Tap I Accept to accept the TouchDown End User License Agreement and confirm your acceptance.

Now you are ready to set up your account.

Click the Configure your Account button.

Creating an ActiveSync Account Using TouchDown

The Welcome screen appears once TouchDown installation has completed.

Tap the Configure your Account button to setup your account.

OR

Tap the Settings button and choose Quick Configuration…

Note: You can also access Quick Configuration by opening Touchdown and tapping the Settings icon under the Account tab.

Step 1: At the Configure your Account screen, enter the following information:

Email Address – Enter the full email address associated with your ActiveSync server account.


Skip the Try AutoDiscovery button and tap Next to continue.

Step 2: The Email Address and Password fields will be pre-populated with the credentials you entered in the previous screen.

Now enter the following information:

User ID – Enter the full email address or username associated with your ActiveSync server account (usually everything before the @ sign).

Domain – Leave blank. Server – Enter the address of NotifyMDM server.

Tap Next .

Step 3: If your server Uses SSL encryption, mark the radio button labeled Yes. Otherwise mark No or Don’t Know.

Tap Next .


Step 4: At the Protocols to check for screen, make sure the ActiveSync box is checked. You may leave the other boxes checked or uncheck them.

Tap Next .

Step 5: The Start Configuration? screen appears.

Tap Next to complete the configuration process.

Any existing data on the device associated with the TouchDown application will be deleted and replaced with email and PIM retrieved from the server.

Step 6: Configuration results display in the Configuration Progress screen. If successful, tap Close to proceed to the main TouchDown screen.