not-for-profit office trends benchmarking survey

NOT-FOR-PROFIT OFFICE TRENDS BENCHMARKING SURVEY

NOTFORPROFITADVISORY GROUP

VOLUME 1

WINTER 2016

OPEN MEETING AREAS & FLEXIBILITY

COLLABORATION/10

TABLE OF CONTENTS

SPACE MIRRORS IMPACT IDENTITY /08

TRANSIT IS

CRITICAL

ACCESS /06INTRODUCTION THE QUEST FOR

IMPACTFUL SPACE /04

FOR PROFIT COMPARISON /12KEY INSIGHTSCONCLUSION /13

02 I NOT-FOR-PROFIT OFFICE TRENDS BENCHMARKING SURVEY I 03NOTFORPROFITADVISORY GROUP

ACCOUNTABILITY

RENTSALARIES

TRANSPARENCYGOVERNANCE

IMPACT

PURPOSE

MISSIONVISION

ETC. ETC.

A non-profits’ success hinges on its ability to maximize impact given limited capacity and resources.

THE QUEST FOR IMPACTFUL SPACE

This report delves into the insights from our 2015 Not-for-Profit Benchmarking Survey to provide the best way to allocate finite resources to achieve ACCESS, IDENTITY and COLLABORATION that optimize the delivery of your organization’s IMPACT.

OFFICE SPACE PROVIDES…

BALANCE BETWEEN ACCOUNTABILITY & IMPACT

IDENTITY

COLLABORATION

ACCESS

INTRODUCTION

OFFICE SPACE ALIGNED WITH PURPOSE ENHANCES PROGRAM DELIVERY.


ACCESS TRANSIT IS CRITICAL

PLACING A PREMIUM ON ACCESS PAYS HIGH DIVIDENDS IN SUPPORTING A NON-PROFITS PURPOSE.

Less than a 10-minute walk to public transit2.


Close proximity to stakeholders3.

Proximity to Transit1.

Create Better Efficiencies2.

Promote Team Collaboration3.

Flexibility: Expansion/Downsizing4.

Employee Attraction, Retention5.

Close proximity to like-minded organizations5.

Easily accessible by car7.


Close proximity to parking6.

Close proximity to amenities (i.e. restaurants, shops)4.

46% noted that it is most important for their space to be within a 5-minute walk to public transit.

With respect to your current office space, please rank your choices that are most important to your organization, cost aside.

42% of non-profits identified proximity to transit as the most important factor in choosing their office space.

With respect to your location, please rank your top 3 choices as being most important to your organization, cost aside.

LOCATION LOCATION LOCATION = TRANSIT TRANSIT TRANSIT

GEN Y BABY BOOMERS

SHORT DISTANCE TO WORK 82% 67%

WALKABILITY 76% 67%

Source: ULI and PWC’s Canada edition 2014 Emerging Trends in Real Estate

EMPLOYEE ATTRACTION & RETENTIONBeing within a 5-minute walking distance to transit increases the proximity to board members, volunteers and other stakeholders which can dramatically affect a non-profit’s ability to maximize capacity while controlling costs.

CAPACITY

Occupying space that allows quick access to like-minded non-profits facilitates the sharing of knowledge and best practices elevating each organization’s individual capacity and output without stretching organizational resources.

ECONOMIES OF SHARING

SUBWAY

SUBWAY

Transit is critical in the race to attract and retain top talent. ULI and PWC’s 2014 Emerging Trends in Real Estate report demonstrates short travel distances are important to all generations, and absolutely essential for the Gen Y demographic who tend to fall under the moniker “Live Play Work”._> _>


LET YOUR SPACE TELL YOUR STORY

Non-profits used the following words to describe their desired first impression of their office space:

“EFFICIENT”, “MODEST”“PROFESSIONAL”, “WARM” “INVITING” & “WELCOMING”

These adjectives illustrate the intricate relationship between image and financial accountability.

IDENTITY SPACE PROMOTESIMAGE

WELLSPRING TORONTO

CHOOSING A BUILDING ALIGNED WITH IDENTITY WAS RANKED 8TH OUT OF A CHOICE OF 10 BUILDING ATTRIBUTES.

CENTRE FOR SOCIAL INNOVATION

PICTURES, STORIES AND TESTIMONIALS REAFFIRM AN ORGANIZATION’S PURPOSE

NATIVE CHILD AND FAMILY SERVICES OF TORONTO

TNC CANADA


PRIVATE OFFICES

27% 21% 52%

SHARED WORK AREAS I HOTELING SPACE

13%30% 57%

CLOSED MEETING ROOM

6%46% 48%

COLLABORATION OPEN MEETINGAREAS & FLEXIBILITY

66% of non-profits desire more collaborative space vs.

26% simply desiring an open work area.

Open collaboration space such as meeting areas and kitchens drive engagement, productivity and culture more so than simply open work areas.

OPEN COLLABORATIVE MEETING AREAS ACHIEVE FUNCTIONAL, FLEXIBLE AND PRODUCTIVE SPACE

Overall better design | functional

More efficient use of space

Better planning for future needs

Ample collaboration | meeting space

Early buy-in from staff

The ability to choose how and where to work is fundamental to having engaged and productive employees.

Open meeting areas not only encourage collaboration, but maximize the function of a space to be used for hoteling or additional staff during peak periods.

OPEN COLLABORATIVEMEETING AREAS

2%66% 32%

OPEN WORK AREAS

26% 8% 66%

PRIVATE OFFICE

OPEN CONCEPT

50/50 MIXTURE

COLLABORATIVE WORKPLACES DRIVE IMPACTMORE LESS STATUS QUO

52%30%

18%

DESIRED SPACECURRENT SPACE

With respect to the following design elements, do you feel your organization would benefit from more, less or continuing the status quo?DESIGN ELEMENTS:

TOP CONSIDERATIONS

WHEN MAKING CHANGES TO SPACE


In 2014, Colliers published a national Office Trends Survey on office tenants in general. The majority of respondents represented the private sector. Recognizing that the business drivers and resources differ widely between the private and non-profit sector, this Not-for-Profit Office Trends Benchmarking survey endeavored to identify key motivators specific to why non-profits relocate, renovate or implement any form of change to their environments. This section provides a quick comparative snapshot between For-Profit and Non-Profit office trends.

CONCLUSION

NON-PROFITMODEST PRESENCE OUT OF THE FINANCIAL CORE IN CLASS B/C BUILDINGS

FOR-PROFITPREMIER PRESENCE IN THE FINANCIAL CORE IN CLASS A BUILDINGS

COMPARISON NON-PROFIT VSFOR-PROFIT

KEY INSIGHTS

ENHANCE CAPACITY & ATTRACT TOP TALENT

FOR-PROFIT10-MINUTE WALK TO TRANSIT

SHARING OF BEST PRACTICES & IDEA GENERATION

FOR-PROFITSHRINKING FOOTPRINT 55% Stay or become more open

NON-PROFITINCREASED FLEXIBILITY 66% More collaborative meeting areas

ACCESS

BUILDINGS ARE PASSIVE INDICATORS OF IDENTITY

Achievement of ACCESS, IDENTITY & COLLABORATION will enhance your organization’s CAPACITY making it easier to maximize IMPACT.

YOUR OFFICE IS MORE THAN A WORK PLACE, IT IS A CATALYST FOR IMPACTRECOGNITION OF THE SUBTLE DIFFERENCES BETWEEN FOR-PROFITS AND NON-PROFITS IS CRITICALFOR SECURING IMPACTFUL SPACE THAT EXPANDS CAPACITY

IDENTITYLet your space tell your story

ACCESSTransit is Critical

COLLABORATIONCollaborative workplaces drive impact

“FOSTER PRODUCTIVITY”

“ATTRACT & RETAIN EMPLOYEES”

“PROMOTE NEW IDEAS & KNOWLEDGE TRANSFER”

“ENHANCE ACCESS TO FUNDERS”

“INCREASE FLEXIBILITY”

ACHIEVE:

SUBWAY

NON-PROFIT5-MINUTE WALK TO TRANSIT

SUBWAY

IDENTITY

COLLABORATION

OPPORTUNITY:

RESULTS:


SPECIALIZED FOCUS ON EMPLOYEE ENGAGEMENT, COLLABORATION AND IDENTITY.

THE LEADING PROVIDER OF REAL ESTATE ADVISORY SERVICES TO THE NON-PROFIT SECTOR THROUGHOUT THE GTA AND ACROSS CANADA.

ALIGNED WITH BEST-IN CLASS SPECIALISTS DELIVERING SERVICE TO THE NON-PROFIT SECTOR IN FIELDS SUCH AS LEGAL, BANKING, ACCOUNTING, DESIGN, AND OTHER CONSULTING SERVICES.

ENGAGED IN SOCIAL MEDIA PUBLISHED AUTHORS IN INDUSTRY PUBLICATIONS AND A REGULAR NEWSLETTER HIGHLIGHTING ISSUES AFFECTING OFFICE SPACE TRENDS IN THE NON-PROFIT SECTOR.

ACTIVE SPEAKERS, BOARD MEMBERS AND VOLUNTEERS.

There is a direct relationship between organizational capacity and how accessible and inclusive you are with your key stakeholders (i.e. board members and volunteers).

Do not compromise when it comes to proximity to transit.

There exists a direct relationship between your ability to attract and retain talent and how accessible you are to them.

SUMMARY 10 KEY INSIGHTS

METHODOLOGY CREDIT

• Credit to Native Child And Family Services Of Toronto Photo: Levitt Goodman Architects

• 2014 Colliers International Tenant Survey

• ULI and PWC “Emerging Trends in Real Estate 2014”

The primary research for this report was administered through an online survey targeted specifically to non-profits in the GTA. 50 non-profit organizations participated in the survey representing a wide range of sectors in the industry. Of these respondents, 70% were at the Director level and above, 80% lease their space and 60% have been in their location for 6 or more years.

NOT-FOR-PROFIT ADVISORY GROUP

ACCESS

Designing your space to promote frequent and casual encounters between your employees can increase productivity and drive positive culture.

Don’t just take the walls down – add various meeting areas, coffee stations, etc., to promote informal meetings and the generation of new ideas.

Employee engagement is critical to ensure that change is supported and embraced.

The more open and collaborative your space is, the greater chance you have to be flexible and accommodating to the needs of tomorrow’s workforce.

COLLABORATION

Your space is a marketing vehicle - use it as such.

Your space providers a window into your mission and culture.

Subtle reminders of your organization’s successes placed throughout your space can act as great motivational tools for your stakeholders which may yield productivity and cultural benefits.

IDENTITY

@COLLIERSNFP


NOTFORPROFITADVISORY GROUP

COLLIERS INTERNATIONAL1 QUEEN STREET EAST, SUITE 2200TORONTO, ON M4E 1H7+1 416 777 2200

PETER DAVIES*VICE PRESIDENT, CO-CHAIRPHONE: +1 416 643 [email protected]

MATTHEW JOHNSON*VICE PRESIDENT, CO-CHAIRPHONE: +1 416 643 [email protected]

CONTACT INFORMATION

NOT-FOR-PROFIT ADVISORY GROUP

RACHEL ROENSPIES MARKETING & COMMUNICATIONSPHONE: +1 416 643 [email protected]

KIMBERLEE WEST MARKET INTELLIGENCEPHONE: +1 416 643 [email protected]

CONTRIBUTORS

*Sales Representative

YUAN TIANGRAPHIC DESIGNERPHONE: +1 416 643 [email protected]

@ColliersNFP

www.collierscanada.com/notforprofit