norwegian trade council total business integration
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Norwegian Trade Council Total Business Integration. Traditional Industry Utilizing New Technology 15-April-2002. Agenda. Introduction Fritz Overview E-Business Opportunities Case Study: Flex Global View Lessons Learned Q&A. Fritz/UPS Freight Services Overview. Who We Are: - PowerPoint PPT PresentationTRANSCRIPT
Norwegian Trade CouncilTotal Business Integration
Traditional Industry Utilizing New Technology
15-April-2002
2 15-April-2002
Fritz E-Business Overview
Agenda
Introduction
Fritz Overview
E-Business Opportunities
Case Study: Flex Global View
Lessons Learned
Q&A
3 15-April-2002
Fritz E-Business Overview
Fritz/UPS Freight Services Overview
Who We Are:
Highly trained and qualified in-house team of global freight solutions specialists
Industry-leading technology and systems
Project management skills and proven capability to implement successfully
Established global infrastructure
Experience with leading companies in the sectors served
Backed by the global resources of UPS
4 15-April-2002
Fritz E-Business Overview
22
130
73
99
22
153
499
1994
1972
1990
1990
1990
1933
Africa
Asia/Australia
Central/South America
Europe
Middle East
North America
Total
Presence SinceRegion Offices
Total
Frtiz’s Global Presence
Fritz Offices Worldwide:
5 15-April-2002
Fritz E-Business Overview
Fritz Service Portfolio
What we do
• Project Logistics
• Offshore Consolidation
• Customized Solutions
TransportationTransportation Integrated LogisticsIntegrated Logistics
Trade ManagementTrade Management Material ManagementMaterial Management
• Freight Forwarding
• Customs Brokerage
• Cargo Insurance
• Trade Finance
• Trade Consulting
• Air Freight
• Ocean Freight
• Road Freight
• Cargo Distribution
• Order Fulfillment
• JIT Manufacturing Support
• Value Added Distribution
• Packing & Crating
6 15-April-2002
Fritz E-Business Overview
Air FreightAir Freight
• Global air freight transportation• Door-to-door transportation• Airport-to-airport transportation• Cargo tracking, POD services
• Global air freight transportation• Door-to-door transportation• Airport-to-airport transportation• Cargo tracking, POD services
Ocean FreightOcean Freight
• Global consolidated transportation• Global NVOCC services• Feeder service via continent• LCL cargo by truck via Rotterdam/Netherlands
• Global consolidated transportation• Global NVOCC services• Feeder service via continent• LCL cargo by truck via Rotterdam/Netherlands
Road FreightRoad Freight
• Scheduled departures from and to all major European Industrial areas• Groupage, part loads and full loads• Door-to-door, Customs clearance, warehousing
• Scheduled departures from and to all major European Industrial areas• Groupage, part loads and full loads• Door-to-door, Customs clearance, warehousing
KEY SERVICES
Special ServicesSpecial Services
• Cross Trade• Ships Supply service• Customs brokerage• Warehousing
• Cross Trade• Ships Supply service• Customs brokerage• Warehousing
Fritz Key Services in Norway
7 15-April-2002
Fritz E-Business Overview
Bay Area History of Technical Innovation…
In1939, the Golden Gate International Exposition (World Fair) was held on San Francisco’s Treasure Island to celebrate the opening of the Golden Gate and Bay Bridges. The Auburn Ski Club rose to the challenge of creating a championship- quality ski slope for the fair.
8 15-April-2002
Fritz E-Business Overview
E-business Opportunities in Integrated Logistics
Achieve competitive differentiation by through information delivery
Reduce customer costs by facilitating supply chain integration
Increase costs of switching to competitors
Increase efficiency of internal operations
Enable outsourcing opportunities
New product potential
9 15-April-2002
Fritz E-Business Overview
Technical Challenges in Exploiting New Opportunities
Burden of numerous legacy transportation systems
Lack of connectivity to Fritz offices, carriers, and customers
Inability to extend applications to client desktops
Lack of standardization for information exchange
Complex coordination responsibilities among multiple parties
Extensive client-specific requirements
Aggressive client-mandated implementation schedules
10 15-April-2002
Fritz E-Business Overview
How Fritz Met These Challenges in the Past
Redundant data entry
Phone, fax, couriers, Value-Added Networks (VANs), & leased lines
Expensive on-site application installations
Custom interfaces & Electronic Data Interchange (EDI)
Manual, redundant, error-prone business processes
Client-specific application & process customization
Lots of apologizing!
11 15-April-2002
Fritz E-Business Overview
E-Business Enabling Technologies
The Internet Browser
Proliferation of low-cost Internet Service Providers (ISPs)
eXtensible Markup Language (XML)
Cheap & Fast Distributed Computing
12 15-April-2002
Fritz E-Business Overview
Case Study: Flex Global View
Overview
Flex Global View (FGV) was conceived as a customer Internet portal that provided customers visibility into services provided on their behalf
Has been expanded to provide electronic document creation & direct data updates
Also expanded to serve as integration point between global business systems
Provides OLAP & decision support functions to executives
13 15-April-2002
Fritz E-Business Overview
Case Study: Flex Global View
Extending Fritz Applications beyond traditional locations
Customers
– Track shipments in transit
– Manage Purchase Orders (header & line details)
– Monitor customs clearance
– Coordinate goods movement for warehousing (VMI)
– Exception-based alerting on business events
Remote Operations
– Create shipments
– Enter activity milestones
– Perform detailed investigations for customer service purposes
– Regional and Corporate-level reporting (e.g. tonnage by carrier, volumes by area)
14 15-April-2002
Fritz E-Business Overview
Case Study: Flex Global View
Business Process Integration
Internal UPS/Fritz Systems
– Different applications perform different activities for the same business process
– Different systems around the world customized for regional differences
– Different systems from UPS/Fritz past acquisitions
Business Partner Systems (Customers and Providers)
– Data transmitted from customers’ systems (e.g. shipment orders)
– Data pushed to customers’ systems (e.g. exception data)
– Integration with carriers and competitor 3PL’s (e.g. carrier milestones)
15 15-April-2002
Fritz E-Business Overview
Case Study: Flex Global View
Vendor-Managed Inventory (VMI) Business Process:
ROP Alert
Shipment Intent
ASN
Product
Shipment Order
Delivery Confirmation
Product
WarehouseMfg
CustomerSupplier
16 15-April-2002
Fritz E-Business Overview
VendorSystems
Case Study: Flex Global View
Vendor-Managed Inventory (VMI) Technology Architecture:
ClientSystemsVMI
Moduleof
Flex Global View
Internet Internet
VendorUsers
Client Users
XML Transmissions
EDI Transmissions
File Transmissions
Web Queries & Entries
E-mail Alerts
XML Transmissions
EDI Transmissions
File Transmissions
Web Queries & Entries
E-mail Alerts
17 15-April-2002
Fritz E-Business Overview
E-Business Lessons Learned
Things are always more complicated than you think (plan accordingly!)
Swiss Army Knife Syndrome – having a single tool that performs many functions provides additional challenges
Strategic Alignment of Business and IS
Create menu of e-business services rather than reacting to demands by customers
Determine what clients really need, not just what they ask for
Bleeding Edge vs. Mature Products/Technologies
18 15-April-2002
Fritz E-Business Overview
Wrap-Up
Questions?
Please feel free to e-mail: