northeast district meeting september 13, 2014. education: mission critical for chapters lisa ross,...
TRANSCRIPT
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Northeast District MeetingSeptember 13, 2014
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Education: Mission Critical for Chapters
Lisa Ross, Master Instructor Development Triangle Chapter Raleigh, NC
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EDUCATORS & INSTRUCTORSYOU ROCK!! THANK YOU
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An Educational Vision“To provide
relevant education in the field of supply chain /operations management that enable businesses to innovate and run more efficiently.”
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APICS Educational Objectives 2013-15
Point of Arrival:APICS is the leading source of content for building
core organizational capabilities to manage all aspects of the extended supply chain.
Goal:Deliver a globally recognized portfolio of products
and services that are locally relevant, robust, and include emerging topics in extended supply chain management.
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Educational Vision
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Education Key DeliverablesProvides a revenue stream for
chapter operationsHelps businesses obtain best
practicesDevelops instructorsEducated employees add value to
companiesElevates members with practical
experience and certifications
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Revenue GenerationPositive Cash FlowProfitable ROI for chapterInstructor DevelopmentBalance of expenses vs. incomePrivate and public classes
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Educational courses help customers/businesses develop and gain knowledge in industry best practices
Educated work force adds to company value
Happy Customers speak volumes
Testimonials from great customer experiences elevate chapter value
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Know your Customers
Chapter Educational Considerations: Are we easy to do business with? Do we provide competitive
advantage? Are there Service Level
Agreements? Have we done a needs
assessment? Do we meet or exceed their
expectations? Exit surveys
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Balanced Score CardCustomer: Reliability, flexibility, sense of urgency and qualityFinancial: Money, space and time
Internal Business Process: Continuous improvement, innovation, elimination of waste, sustainability
Learning and personal growth: cross training, team participation, new skills, involvement in projects
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APICS Merger with SC CouncilThe merger unites two industry leaders with complementary offerings to create the premier global provider of supply chain research, education and certification programs.
Together, SCC and APICS offer a single source solution for individuals and corporations looking to evaluate and improve supply chain performance.
Both APICS and SCC believe that this combination creates a global leader in supply chain solutions, poised to benefit members, customers, partners and employees in several
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APICS and SCORSCC SCOR® content is already an important element in the APICS certification programs. Closer integration and further enhancements are anticipated as a result of this combination. APICS’s powerful network and global presence will enable greater access to SCC’s SCOR
APICS and other training programs, and trained professionals who can use SCOR frameworks to implement improved supply chain processes. Ultimately, this will elevate global supply chain performance.
SCC’s strong corporate relationships with supply chain leaders will increase access to key decision makers who champion supply chain training programs, leading to more opportunities to educate and certify supply chain professionals
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Anticipated Benefits for Chapters Expands potential membership
Increases visibility to corporate decision makers
Increases programming and networking options
Increases product portfolio
May increase local instructor pool
Provides new opportunities to existing APICS instructors
Enhances the APICS brand
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Activity #1: Which is More Important?
A. Students who LIKE you, or LEARN from you?B. Good presenters, or recruits with desire?C. In-house expertise, or different jobs at several
companies?D. Activity facilitators, or lecturers?E. Public, or onsite courses?
Where should you assign “less than best” instructors?
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Instructors Chapter’s Best Resource
Face of chapter to customers
Active members Industry practitionersSubject matter expertsValued by chapter
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Recruiting the Right Attitude
They’ve got to be in it for the studentsHow long have they wanted to teach?What are their ethical standards?Test their patience and comfort zones with
TTT and LDIAre they driven to be the best?Do they know it all?In what ways do they give back to the
chapter??
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How can Chapters develop instructors??
Expect ExcellenceSet high performance standards and stick to
themOffer paid training with
TTT, LDI , ASI and CFPIM
Pay premium by class growth
Maintain 5/6 rating Instructor training
workshops
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Challenge the Best
Develop group exercises and workshops
Cross teach with other chapters
Engage in District events and APICS committees
Presentations for conference
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Educational Investments
Keep updated equipment
Asset LogInstructional
WorkshopsBoard events for
instructorsCurrent coursewareCourseware annual
updates
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Celebrate PerformanceCapture all
evaluations/ summarize Review and compare
instructor ratingsBiannual observation Balanced score card
appraisalsMentoring and
coachingRecognition Dinner
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When OFI’s arise ….and they will
Take corrective actions as neededProvide board with any declining trendsCommunicate clear educational metrics
to boardGather other feedback Provide progress on corrective action
planMake it process driven not people
driven
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When is it time to say Good Bye?
Own agendaNot in it for the studentsEveryone is not meant to teachNo longer willing to make self improvementsTell them graciously thanks for what they did Not meeting chapter metrics/expectations
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Share Success
TestimonialsPromotions or bonusesNew positionsCompany RecognitionCertificationsChapter Recognition
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Educational Vision
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Instructor Success= Students Success = Chapter Success!
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