Non-Verbal CommunicationPRESENTED BY: THE UNSPOKEN

KIM BALLINGER, CHRISTINA COMBS, BRIT TANY DREWRY,

BRIAN HOOPES, CHRIS HOOPES, AND REBECCA WALTON

What did you say?!❖What you don’t say is important

❖Nonverbal communication sends messages without words

❖Areas of focus:1. What is non-verbal communication

2. Why it is important

3. Cultural challenges

4. Ways to improve non-verbal communication

What is Non-Verbal Communication

Nonverbal message are “messages without words” or “silent messages”. These are the

messages (other than spoken or written) we communicate through:

What is Non-Verbal CommunicationResearch indicates that when two people communicate, nonverbal messages convey much more impact than verbal messages.

Many of us could communicate more clearly, more accurately and more credibly if we became more conscious of our body language. We can learn to strengthen our communications by making sure our words and our body language are consistent. When our verbal and non-verbal messages match, we give the impression that we can be trusted and that what we are saying reflects what we truly believe.

Why is Nonverbal Communication Important?❖We use it to express emotion

❖Communication with friends and family

❖Can affect your work day

Cultural Challenges

Cultural Challenges Continued

Ways to Improve Nonverbal Communication1. Pay more attention to non-verbal communication

❖ Nonverbal communication can tell a lot about a persono Happy, sad, excited, angry, annoyed, etc.

❖ The way you communicate can gain trust or confusion

❖ Be more sensitive to cues made by others

"The most important thing in communication is

hearing what isn't being said"

- Peter Drucker,

the founder of modern management

Ways to Improve Nonverbal Communication2. Maintain good eye contact

❖ Intervals lasting 4 to 5 seconds at a time is preferredo 10 seconds or more = uncomfortable

❖ Eye contact can help with the flow of the conversation

❖ Strongest form of nonverbal communication!

Ways to Improve Nonverbal Communication3. Be aware that signals can be misread

❖ Emotions are contagious, can affect communication

❖Monitor emotions and see how they are influenced

❖ Different cultures = different communication

❖ Remember that no one is perfect

Summary....❖Non-verbal communication affects a lot

❖Relationship, social interactions, and careers❖Plays greater role than verbal communication❖Walking, talking, and positioning of hands

❖You will be able to read language❖Non-verbal behaviors are better indicators of;

• a person's true thoughts • Or feelings than spoken language.

References

References ContinuedRiggio, R. (2012). Principles and Functions of Nonverbal Communication. [online] 2012books.lardbucket.org. http://2012books.lardbucket.org/books/a-primer-on-communication-studies/s04-01-principles-and-functions-of-no.html

Smith, Jacquelyn. “10 Nonverbal Cues That Convey Confidence at Work. “Forbes, Forbes Magazine. 9 June 2014, www.forbes.com/sites/jacquelynsmith/2013/03/11/10-nonverbal-cues-that-convey-at-work#1b59b8035e13.