Non Verbal Communication Actions Speak louder than

words

Message not expressed or sent in words

Gestures, Postures, Facial expression

Nonverbal Communication

Nonverbal Communication = Communication without words

Nonverbal communication is a process of communication through sending and receiving

wordless messages. Difference between verbal & Nonverbal

communicationVerbal and non verbal are all types of

communication. But the difference between them is that we use our voice in verbal

communication and we use body signs in non-verbal communication.

Is it Important?Yes! Yes! Yes!

“Only 7% of a message’s effect are carried by words, the other 93% through non -verbal means.”

(Mehabian)

“The most important thing in communication is to hear what isn't being said.”

Peter F. Drucker

There are two types of nonverbal communication:-

• Intentional nonverbal communicationExample: Pointing out the finger, giving smile and clapping.

• Unintentional nonverbal communication

Example: ……………….?

Non Verbal Communication

Non Verbal Communication

• Facial expressions• Eye movements• Head movements• Hand movements• Posture• Way of talking• Closeness• Body contact

Kinds of Body Language• Para linguistics• Kinesics• Postures• Proxemics• Haptics• Appearance

Para linguisticsRefers to Vocal Communication• Consists of:

Pitch Tone of Voice Vocally produced noises Pause Volume Rate of Speech

Kinesics

Facial Expressions

Angry Lower eyebrow, stare intensely

Fear Round eyes, open mouthDisgust Wrinkled nose, lowered

eyelidsSurprise Raised eyebrows, wide open

eyes, open mouthHappiness

Round eyes, smiles, raised cheeks

Facial expressions are the key characteristics of nonverbal communication. Your facial expression can communicate happiness, sadness, anger or fear.

Gestures

• Openness, Confidence– Open hands– Eye contact– Smile, leaning forward, relaxed– Standing straight

• Indifference– Legs crossed– Shaking one foot– Glancing at exit– Yawning– Fidget

Gestures include movement of the hands, face, or other parts of the body. Posture and how you carry your self tells a lot about you. How you walk, sit, stand or hold your head not only indicates your current mood, but also your personality in general.

NONVERBAL BEHAVIOR INTERPRETATION

Brisk, erect walk Confidence

Standing with hands at waist Readiness, aggressionSitting with legs crossed, foot kicking slightly Boredom

Sitting, legs apart Open, relaxed

Arms crossed DefensivenessWalking with hands in pockets, shoulders hunched Dejection

Hand to cheek Evaluation, thinking

Touching, slightly rubbing nose Rejection, doubt, lying

Rubbing the eye Doubt, disbelief

Hands clasped behind back Anger, frustration, apprehension

Locked ankles Apprehension

Head resting in hand, eyes downcast BoredomRubbing hands Anticipation

Sitting with hands clasped behind head, legs crossed Confidence, superiority

Open palm Sincerity, openness, innocence

Pinching bridge of nose, eyes closed Negative evaluation

Tapping or drumming fingers Impatience

Patting/fondling hair Lack of self-confidence; insecurity

Tilted head Interest

Stroking chin Trying to make a decision

Looking down, face turned away Disbelief

Biting nails Insecurity, nervousness

Pulling or tugging at ear Indecision

Eye behaviourExpression of eyes

Interpretation

Sideways glance of eyes

Suspicion

No eye contact DisinterestHalf raised eyebrows WorryHalf closed eyes BoredomAvoiding eye contact Dishonesty & deceptionConstant gaze & repeated mutual eye contact

Intense love & affection

Proxemics

Related to space & distance• Intimate distance 0 to 18 inches• Personal distance 18 inches to 4

feet• Social distance 4 to 12 feet• Public distance 12 feet to the

limit of sight

Personal space is your "bubble" - the space you place between yourself and others. This invisible boundary becomes apparent only when someone bumps or tries to enter your bubble.

Haptics

• Study of touch as nonverbal communication

• Includes Handshake A pat on shoulder Shaking hands Holding hands Pat on the back

Haptic communication is communicating by touch.Touch or Haptics is the characteristic of nonverbal communication and used when we come into physical contact with other people.For example: We use handshakes to gain trust and introduce ourselves.

Nonverbal Communication Around the World

Nonverbal Communication in Pakistan

Expressing happiness, respect

and love for others.

Cultural effect

Nonverbal Communication Around the World

Nonverbal Communication in

ChinaThe Chinese don't like being touched by strangers. Therefore , they don’t make any body contact.

Cultural effect

Nonverbal Communication Around the World

Nonverbal Communication in

Argentina

A handshake and nod show respect when greeting someone.

Cultural effect

Nonverbal Communication Around the World

Nonverbal Communication in

IndiaGreeting with 'namaste' - placing both hands together with a slight bow is a very common nonverbal communication and shows respect.

Cultural effect

Do’s & Don’ts

Hands

• Clapping to indicate applause• Hand Shaking to greet in some countries• Hand Holding for affection and respect• Hand Waving for greeting• High Five to indicate approval• Fist Pounding to indicate anger• Touching Wood indicates good luck

Handshake

• Hands Not Damp or Clammy• Firm Grip, But Not Bone Crusher or

Wimp• Thumb and Forefinger Web Touches

the Other Person’s Web Area• Maintain Eye Contact During

Handshake• Give a Couple of Shakes – Then Let

Go• Stand Up When Handshaking• How is your handshake?

Greetings

• Firm Handshake – 200 years old• Hug – Informal greetings only. Asian

countries do not like it.• Bowing – Many Asian countries• One-Pump Handshake in Europe• Islamic countries – No male/female

touching allowed for greetings• South America – Handshake and Back

Slap

• Have eye contact , but don’t stare

• Don’t cross your arms or legs

• Don’t be afraid to take up some space

• Don’t fidget

• Relax your shoulders

• Nod when you are listening

• Don’t slouch, sit up straight

• Lean, but not too much

• Don’t touch your face

• Keep your head up

• Slow down a bit

• Don’t stand too close

Smile!!“You are not completely dressed

until your wear a smile ".

Non Verbal Role Play Exercise

• The audience will divide into small groups. Each group will create a play that involves ONLY body language and NO talking. The group can pick any scene and characters it wants.

• Each group will then improvise before the other group(s) and let them guess what is happening.