non-controlled copy - corrosion monitoring … · quality assurance manual . rohrback cosasco...

Quality Assurance Manual

Rohrback Cosasco Systems, Inc.

11841 East Smith Avenue Santa Fe Springs, CA 90670, USA Tel: (1) 562-949-0123 Fax: (1) 562-949-3065 US Toll Free: 800-635-6898 E-mail: [email protected] Web Site: http://www.rohrbackcosasco.com

Quality Assurance Department

Notice: The Specifications and/or standards contained herein are the property of Rohrback Cosasco Systems (RCS). These specifications are not to be copied or used without the authorization of RCS and are loaned subject to return to RCS on its demand.

NON-CONTROLLED COPY

http://www.rohrbackcosasco.com/

NOTICE: THE SPECIFICATIONS AND/OR STANDARDS CONTAINED HEREIN ARE THE PROPERTY OF ROHRBACK COSASCO SYSTEMS (RCS). THESE SPECIFICATIONS ARE NOT TO BE COPIED OR USED WITHOUT THE AUTHORIZATION OF RCS AND ARE LOANED SUBJECT TO RETURN TO RCS ON ITS DEMAND.

QUALITY ASSURANCE MANUAL RCS FORM 05-QA

ROHRBACK COSASCO SYSTEMS

Santa Fe Springs, CA 90670

APPROVALS PRES. ENG. Q.A. MFG. MKT.

PAGE

1 OF 5

ORIGINAL RELEASE

9-12-88 NUMBER

QP-100 SECTION

I REVISION DATE

3-11-11 REVISION

X

SUBJECT: QUALITY ASSURANCE MANUAL TABLE OF CONTENTS

SECTION I - INDEX REV QP-100.....TABLE OF CONTENTS X SECTION II - INTRODUCTION QP-200...QUALITY POLICY AND AUTHORITY STATEMENT K_ QP-201...ORGANIZATION STRUCTURE/DESCRIPTION OF FUNCTIONS P_ QP-202...QUALITY SYSTEM SCOPE AND PROCESS INTERACTION D_ SECTION III - QUALITY PROGRAM MANAGEMENT QP-300...MANUAL CONTROL, DISTRIBUTION AND REVISIONS C QP-301...QUALITY ASSURANCE POLICY PROCEDURE PREPARATION F_ QP-302...QUALITY PLANNING B_ QP-303...WORK INSTRUCTIONS/STANDARDS H_ QP-304...QUALITY ASSURANCE RECORDS C_ QP-305...QUALITY PROGRAM MANAGEMENT REVIEW H_ QP-306...QUALITY ASSURANCE PROGRAM AUDIT F_ QP-307...CORRECTIVE / PREVENTIVE ACTION F_ QP-308...STATISTICAL SAMPLING PROGRAM B_ QP-310...QUALITY ASSURANCE TRAINING C_ QP-311...PREVENTATIVE ACTION/CONTINUOUS IMPROVEMENT F_ QP-312...INTERNAL COMMUNICATION -_






PAGE

2 OF 5

ORIGINAL RELEASE

9-12-88 NUMBER

QP-100 SECTION

I REVISION DATE

3-11-11 REVISION

X


SECTION IV - QUALITY CONTROL OF PRODUCT, MARKETING/SALES REV QP-400...QUOTATIONS/INQUIRIES PROCESSING E_ QP-401...CUSTOMER ORDER PROCESSING E_ QP-402...PRODUCT LITERATURE/OPERATION MANUALS A_ SECTION V - QUALITY CONTROL OF PRODUCT, ENGINEERING QP-500...ENGINEERING DESIGN CONTROL F_ QP-501...DOCUMENTATION CONTROL G_ QP-502...PRODUCT REVIEW BOARD B_ QP-503...PRODUCT/SYSTEM THIRD PARTY APPROVED

SAFETY CERTIFICATIONS D_ SECTION VI - QUALITY CONTROL OF PRODUCT, MATERIALS AND SERVICES QP-600...CONTROL OF PURCHASED MATERIALS AND SERVICES F_ QP-601...CONTROL OF CUSTOMER SUPPLIED MATERIALS D_ QP-602...SUPPLIER EVALUATION F_ QP-603...CONTROL OF SUBCONTRACT WORK A_ QP-604...MATERIAL TRACEABILITY PROGRAM B_






PAGE

3 OF 5

ORIGINAL RELEASE

9-12-88 NUMBER

QP-100 SECTION

I REVISION DATE

3-11-11 REVISION

X


SECTION VII - QUALITY CONTROL OF PRODUCT, MANUFACTURING REV QP-700...MANUFACTURING PROCESS CONTROL C_ QP-701...SPECIAL PROCESS CONTROL, WELDING C_ QP-702...SPECIAL PROCESS CONTROL, OTHER A_ QP-703...CONTROL OF PRODUCTION TOOLING AND EQUIPMENT B_ SECTION VIII - QUALITY CONTROL OF PRODUCT, INSPECTION AND TEST QP-800...CONTROL OF INSPECTION, MEASURING AND TEST EQUIP. A_ QP-801...WORK IN PROCESS, INSPECTION AND TEST _B_ QP-802...PURCHASED MATERIAL/SERVICES, INSPECTION & TEST F_ QP-803...INDICATION OF INSPECTION/TEST STATUS A_ QP-804...COMPLETED ITEM, FINAL INSPECTION AND TEST B QP-805...CONTROL OF NONCONFORMING MATERIAL D_ QP-806...INSPECTION AND TEST STAMP CONTROL C_ SECTION IX - QUALITY CONTROL OF PRODUCT, MATERIAL HANDLING & STORAGE QP-900...MATERIAL STORAGE AND CONTROL D_ QP-901...CUSTOMER RETURNED MATERIAL D_ QP-902...RETURNS TO STOCK B_






PAGE

4 OF 5

ORIGINAL RELEASE

9-12-88 NUMBER

QP-100 SECTION

I REVISION DATE

3-11-11 REVISION

X


SECTION IX - QUALITY CONTROL OF PRODUCT, MATERIAL HANDLING & STORAGE (cont’d) REV QP-903...MATERIAL PACKAGING/PRESERVATION PACKING & SHIPMENT B_ QP-904...MATERIAL HANDLING AND PROTECTION B_ QP-905...PROTECTION OF ELECTROSTATIC SENSITIVE DEVICES AND

ASSEMBLIES B SECTION X - OPERATIONS QP-1000... INFORMATION TECHNOLOGY -_ QUALITY MANUAL REVISION HISTORY REVISION DATE NATURE OF REVISION

N 4-30-95 REVISED: QP-100, 200, 201, 300, 301, 303, 305, QP-311, 400, 401, 500, APPENDIX

O 5-6-96 REVISED: QP-100, 200, 201, 301, 303, 304, 305, 400, 401, 402, 501, 502,

503, 600, 601, 602, 700, 701, 702, 703, 900, 901, 902, 903, 904, 905

P 8-29-99 REVISED: QP-100, 303, 305, 306, 501

Q 7-15-03 REVISED: QP-100, ADD QP-202, REMOVED APPENDIX

R 11-21-05 REVISED: QP-100,200,201,300,301,305,307,500, ADD QP-1000 S 4-5- 07 REVISED: QP-100, 202 T 2-14-08 REVISED: QP-100,200,202,301,303,305,307310,311,400,401,500,501 503,600, 602,604,701,703,801,802,804,805,806,900,901, 903,905 U 8-21-08 REVISED: QP- 100, 201, 306 and 602






PAGE

5 OF 5

ORIGINAL RELEASE

9-12-88 NUMBER

QP-100 SECTION

I REVISION DATE

3-11-11 REVISION

X


QUALITY MANUAL REVISION HISTORY (continued) REVISION DATE NATURE OF REVISION

V 2-10-09 REVISED: QP-100, 201, 202, 301, 303, 308, 311, 501, 601, 701, 805, 806, 902

W 3-29-10 REVISED: QP-100, 200, 201, 305, 311, 801, 802, 803, 804, 805 X 3-11-11 REVISED: QP-200, 201, 304, 305, 306, 307, 311, 400, 503, 700, 802 RELEASED: QP-312






PAGE

1 OF 3 ORIGINAL RELEASE

9-12-88 NUMBER

QP-200 SECTION

II REVISION DATE

3-11-11 REVISION

K

SUBJECT: QUALITY POLICY AND AUTHORITY STATEMENT

1.0 QUALITY POLICY

1.1 At Rohrback Cosasco Systems, we are committed to providing the highest quality products and services available in the industries we serve. We will strive to produce safe and reliable products fully meeting our published specifications as well as individual customer’s requirements. We are committed to achieving the highest customer satisfaction by delivering quality products while meeting our delivery commitments at a competitive price. We will maintain a quality management system that meets or exceeds all requirements of ISO 9001, and will adhere to a philosophy of continual improvement in all operations, including the Quality Management System.

2.0 RESOURCES

2.1 Rohrback Cosasco Systems Executive Management and Department Management shall provide adequate resources and trained personnel necessary for the performance of work and verification activities as defined in this quality system.

2.2 It is the responsibility of each department manager to ensure that all work

performed by his/her department is performed in accordance with the appropriate Quality Procedures and that all personnel within the department are trained accordingly.

3.0 DELEGATION OF AUTHORITY

3.1 Authority is hereby delegated to the Quality Assurance Department Manager to monitor and enforce compliance with this Quality Assurance Manual. The Quality Assurance Department Manager shall have the authority and organizational freedom to:






PAGE


9-12-88 NUMBER

QP-200 SECTION

II REVISION DATE

3-11-11 REVISION

K


3.1.1 Establish and administer independent facilities, equipment and staff as required for the inspection of manufacturing operations performed in Company-operated plants.

3.1.2 Review and approve selection of all vendors of materials and contract

services to ensure that they are capable of meeting the requirements of this Quality Assurance Manual.

3.1.3 Monitor the performance of all work, whether performed in Company-

operated plants or by vendors, to identify problems affecting quality. 3.1.4 Initiate, recommend or provide solutions to Quality problems through

designated channels. 3.1.5 Verify implementation of solutions. 3.1.6 Control further processing, delivery or assembly of a nonconforming

item, deficiency, or unsatisfactory condition until proper corrective action has been taken.

3.1.7 Act as primary liaison with third party certification authorities such as

the EECS in the United Kingdom, CSA in Canada and UL in the United States to achieve and maintain product design certifications and licensing requirements.

4.0 COMPANY QUALITY SYSTEM 4.1 The RCS Quality System shall maintain compliance with the International

Standards Organization (ISO) Quality Standard ISO 9001 and Application of Quality Systems EN13980 (Mfg of equip. for use in explosive atmospheres) latest edition.

___________________________________________ Signed copy on file by the Executive Management






PAGE


9-12-88 NUMBER

QP-200 SECTION

II REVISION DATE

3-11-11 REVISION

K


5.0 QUALITY POLICY REVISION

5.1 Revision E - Revised paragraph: 2.1 Clarified QA Department Manager Title. 3.1 Changed President’s name. Add paragraph 4.0. 5.2 Revision F - Add paragraph: 2.0 “Resources”. Re-numbered as required. 5.3 Revision G - Paragraph 4.0, Changed Management Title and name. 5.4 Revision H - Paragraph 4.1, Added EN13980 Quality System 5.5 Revision J - Paragraph 1.0, Revised Quality Policy, added 1.3 5.6 Revision K - Paragraph 1.0, Revised Quality Policy


QUALITY ASSURANCE MANUAL

RCS FORM 05-QA




PAGE


9-12-88 NUMBER

QP-201 SECTION

II REVISION DATE

8-31-10 REVISION

P

SUBJECT: ORGANIZATION STRUCTURE/DESCRIPTION OF FUNCTIONS

1.0 ORGANIZATIONAL STRUCTURE A copy of Rohrback Cosasco's current organization chart is attached as Exhibit 201-1. The organization is structured hierarchically into the following units: 1.1 Department - the top level reporting to corporate general management, each

Department is headed by a Vice President, Director or other Senior Level Manager depending upon the Department. The heads of Departments may be referred to by title or as "Department Managers" in this Quality Assurance Manual.

1.2 Section - each Department is divided into Sections (also called Departments).

Sections may or may not be headed by a designated leader, depending upon the function to be performed by the Section and the number of employees. Sections are referred to by the name of the Section (e.g. Materials Management) in this Quality Assurance Manual. If a Section has a designated leader, this individual may carry the title Manager or Supervisor or another function-specific title with like rank.

1.3 Sub-Section - Sections may be divided into Sub-Sections if the complexity of the

Section warrants. If the Sub-Section has a designated leader, this individual may carry the title Supervisor or another function-specific title of like rank. Sub-Sections are referred to by the name of the Sub-Section (e.g. Purchasing) in this Quality Assurance Manual.

2.0 DESCRIPTION OF FUNCTIONS The principal, though not necessarily sole, responsibilities of RCS management and department personnel affecting quality are as follows: 2.1 President - reports to the parent company (Owners). Responsible for overall

direction of Company operations. Finance/Accounting Department Manager - reports to the President.

Responsible for all accounting, personnel and administrative management. Accounting Section Manager/Supervisor - reports to the Department

Manager. Responsible for activities such as accounts payable/receivable, payroll and general ledger.



RCS FORM 05-QA




PAGE


9-12-88 NUMBER

QP-201 SECTION

II REVISION DATE

8-31-10 REVISION

P


Payroll/Personnel Section Manager/Supervisor - reports to the

Department Manager. Responsible for activities such as payroll and other personnel support functions.

Operations Manager - reports directly to the President. Responsible for assuring

implementation of the Company's Quality Assurance Program. Also responsible for monitoring and ensuring compliance with corporate safety and environmental protection programs. Responsible for activities such as product design, design documentation and documentation control. Also responsible for maintenance of design standards and providing technical support to Company operations.

Quality Control Section Manager/Supervisor - reports to the Operations

Manager. Responsible for activities such as inspection/test, QC equipment calibration, Material Review Board and inspection/test stamp control.

Inspection/Test Personnel - report to the Section Manager/Supervisor.

Responsible for performing inspection/test requirements in accordance with established guidelines. Design Engineers - report to the Operations Manager. Responsible for product design, design change and release in accordance with established Company guidelines. Provides technical support. Engineering Documentation Supervisor - report to the Operations Manager. Responsible for documentation of product designs/specifications in accordance with established Company guidelines. Information Technology Manager – report to the Operations Manager. Responsible for Information Technology system. Manufacturing Engineering Manager – report to the Operations Manager. Responsible for providing engineering support to the Manufacturing operations.



RCS FORM 05-QA




PAGE


9-12-88 NUMBER

QP-201 SECTION

II REVISION DATE

8-31-10 REVISION

P


Manufacturing Department Manager - reports to the Operations Manager. Responsible for the manufacturing/ production of Company products. Oversees the repair function. Also administrates the Company environmental/health and safety program.

Production Section Manager/Supervisor - reports to the Manufacturing

Department Manager. Supervises foreman, lead personnel and direct labor personnel in the performance of their jobs.

Repair Section Manager/Supervisor - reports to the Section Manager/Supervisor. Supervises repair personnel.

Materials Department Manager - reports to the Operations Manager. Responsible for activities such as purchasing, receipt of materials, storage and manufacturing production control.

Purchasing Section Manager/Supervisor -reports to the Materials Department

Manager. Responsible for procurement of materials and services in accordance with established company guidelines. Oversees material/service buying functions.

Material/Production Section Manager/Supervisor - reports to the Materials

Department Manager. Responsible for processing sales order and product forecast requirements through Manufacturing in accordance with established company guidelines. Oversees material/production control functions.

Marketing Department Manager - reports to the President. Responsible for

worldwide marketing, sales and service operations.

Marketing Manager/Supervisor - reports to the Marketing Department Manager. Responsible for such activities as determining customer needs or preferences, sales potential of company products and the development of advertising programs and sales literature.

Product Managers - reports to the President. Responsible for activities such as

technical writing, responses to technical inquiries and documentation of product applications and design requirements.



RCS FORM 05-QA




PAGE


9-12-88 NUMBER

QP-201 SECTION

II REVISION DATE

8-31-10 REVISION

P


Customer Service Dept. Manager - reports to the President. Responsible for

activities such as presenting company products/services to customers either directly or through a network of representatives or distributors. Directs inquiries, quotations and customer order processing.

Sales/Quotations Personnel - report to the Customer Service Department Manager. Responsible for processing inquiries and quotations in accordance with established company guidelines. Sales/Order Processing Personnel - report to the Customer Service Department Manager. Responsible for processing inquiries and customer purchase orders in accordance with established warranty guidelines.

Technical Support Section Manager/Supervisor - reports to the Section Manager/Supervisor. Supervises technical support personnel.


3.1 Revision I - Revised paragraph 2.1 - parent company is “Corrpro” was “Masco Tech”. Add paragraph 3.0.

3.2 Revision J – Revised paragraph 2.1 – “Quality Assurance Department Manager” –

added “Authorization Person” responsibility.

3.3 Revision K – Revised paragraph 2.1 – President reporting structure.

3.4 Revision L Revised Exhibit 201-1 Restructure organization chart by adding "Operations".

3.5 Revision M Revised Exhibit 201-1 Restructure organization chart.

3.6 Revision N Revised Exhibit 201-1 Restructure organization chart.

3.7 Revision P – Revised Exhibit 201-1 – Restructure organization chart. Moved Returned Goods/Repair to Manufacturing. Moved Technical Support to Customer Service



RCS FORM 05-QA




PAGE


9-12-88 NUMBER

QP-201 SECTION

II REVISION DATE

8-31-10 REVISION

P


EXHIBIT 201-1

ROHRBACK COSASCO SYSTEMS ORGANIZATION

Q.A. RESPONSIBILITY



ROHRBACK COSASCO SYSTEMS Santa Fe Springs, CA 90670

PAGE 1 OF 3

ORIGINAL RELEASE 7-13-03

NUMBER QP-202


SECTION II

REVISION DATE 2-10-2009

REVISION D

SUBJECT: QUALITY SYSTEM SCOPE AND PROCESS INTERACTION

1.0 POLICY 1.1 A Company Business Process Interaction Diagram shall be established

and maintained defining the scope of the Quality Management System as it relates to the RCS Business Process.

1.2 Rohrback Cosasco Systems (RCS) has based the Quality Management System (QMS) described in this manual to demonstrate our capability to consistently provide products and services that meet customer and applicable regulatory requirements, and to operate with increased effectiveness and efficiency with the overall aim of enhancing customer satisfaction. The primary business at RCS is the design and manufacture, along with inspection, test, and repair, of Corrosion Management Solutions for any process industry with corrosion control problems; primarily the petrochemical, oil, and gas industries. RCS takes great pride in being recognized as the world leader in the supply of top quality, state of the art products for on-line, real time corrosion monitoring sensors and instrumentation.

1.3 To help maintain our competitive advantage, our QMS utilizes the process approach and quality management principles contained in the international standards: ISO 9001:2008 and EN 13980:2002, to enhance our ability to continually improve.

1.4 Our QMS complies with all applicable requirements contained in ISO 9001:2008, covers the design and provision of all company products, and encompasses all operations at our facility located in Santa Fe Springs, California.

2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for maintaining the Company Process Interaction Diagram.

3.0 PROCEDURE 3.1 All relevant RCS Business Process’s shall be evaluated and defined within the scope of the Quality Management System showing the the interaction of the defined processes.




PAGE 2 OF 3


NUMBER QP-202


SECTION II


REVISION D


3.2 All defined Business Processes shall be subject to all elements of the

Quality Management System as defined in the RCS QA Manual. (Reference table of contents QP-100)

4.0 RECORDS 4.1 Quality System Scope/Process Interaction Diagram (Exhibit 202-1) 5.0 QUALITY POLICY REVISION 5.1 REVISION A – Removed TCS (QP-311) performance measurables. Reference CAR 194, duplication of records. 5.2 REVISION B – Clarified scope. Defined into a formal Quality Policy. 5.3 REVISION C – Updated Flowchart 5.4 REVISION D – Updated Process Diagram (Exhibit 202-1)




PAGE 3 OF 3


NUMBER QP-202


SECTION II


REVISION D


QP-202 Pg 3 0f 3 EXHIBIT 202-1




PAGE 1 OF 2


NUMBER QP-300


SECTION III


REVISION C

SUBJECT: MANUAL CONTROL, DISTRIBUTION AND REVISIONS

1.0 POLICY

1.1 Quality Assurance Policies and Procedures reflecting the RCS quality system shall be maintained, controlled, and distributed in manual form.

1.2 Controlled Quality Assurance Manuals will be made available to Department

Management/Supervision and to all employees directly affecting the quality of RCS products.

2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for the preparation, distribution and revision of the QA Manual.

3.0 PROCEDURE

3.1 A master QA Manual will be maintained of all company approved quality Policies and procedures.

3.2 QA Manuals distributed shall be identified as "Non-Controlled." Manuals. Non-

Controlled Manuals are issued for information only and not kept current.

3.3 The RCS QA Manual will be revised by issuing one or more revised quality Policies or Procedures. The status of the revised documents will be reflected in the Table of Contents (Reference QP-100). Letters used sequentially and noted in the revision box of the Table of Contents will denote the revision level of the manual.

3.4 The nature and history of revision to the RCS Quality Manual shall be documented

and become an integral part of the table of contents (QP-100)




PAGE 2 OF 2


NUMBER QP-300


SECTION III


REVISION C

SUBJECT: MANUAL CONTROL, DISTRIBUTION AND REVISIONS

4.0 RECORD KEEPING

4.1 The master copy of the RCS QA Manual


5.1 Revision B - Add paragraph 3.4 and 5.0.

5.2 Revision C – Updated policy to reflect managing the QA Manual Master In electronic format.




PAGE 1 OF 2


NUMBER QP-301


SECTION III


REVISION F

SUBJECT: QUALITY ASSURANCE POLICY PROCEDURE PREPARATION

1.0 POLICY

1.1 Written Quality Policies (QP's) shall be established whenever necessary to document procedures followed by RCS to assure the quality of our products.

1.2 QP's are not intended to replace Departmental or Company-wide operating

procedures. However, all such operating procedures must be consistent with any applicable QP. In case of conflict the QP shall govern and the operating procedure must be revised. Conflicts not easily resolved shall be brought to the attention of the “Quality Assurance” Department Manager for evaluation and final disposition.

2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for controlling development and revision of QP's.

3.0 PROCEDURE

3.1 Any employee may suggest the need for a new or revised QP to the Quality Assurance Department Manager.

3.2 A new QP shall be generated only if a revision to an existing policy will not suffice.

3.3 QP's shall be assigned a control number and typewritten on RCS Form 05.

Revisions when required will be controlled using sequential letters noted in the Revision box on the form.

3.4 QP's shall contain at least four sections, as follows:

3.4.1 "POLICY" - this section shall provide a clear definition of what the

company expects to achieve as a result of implementing the QP.

3.4.2 "RESPONSIBILITY" - This section shall identify the job title of the company official responsible for implementing the QP.

3.4.3 "PROCEDURE" - This section (or sections) shall include a clear

description of the




PAGE 2 OF 2


NUMBER QP-301


SECTION III


REVISION F

SUBJECT: QUALITY ASSURANCE POLICY PROCEDURE PREPARATION

steps to be taken to implement the QP. Multiple sections may be used if deemed appropriate to clearly state the requirements.

3.4.4 "RECORD KEEPING" - This section shall include a description of the records which must be maintained to document conformance with the QP. Records management shall be in accordance with QP-304.

3.4.5 “Quality Policy Revision” - This section will note the nature and

history of each revision to the Quality Policy.

3.5 Completed forms, diagrams and charts can be used as exhibits to help convey the intent of the Policy/Procedure or help clarify the process. They are intended to

be used as guidelines unless other dictated by the standard. Exhibits shall be numbered and referenced: (QP-XXX-X).

3.6 New or revised procedures shall be fully approved before implementation.

Approvals shall be obtained and documented by having the President and the Engineering, Operations/Manufacturing, Quality Assurance and Marketing Department Managers sign the approval section of the Quality Procedure Master. After approval, QP's shall be distributed in accordance with QP-300.

3.7 QP's shall be reviewed annually to ensure correctness and applicability. QP

reviews shall be documented with the results presented at Management Review. 4.0 RECORD KEEPING

4.1 The original copy of each QP shall be maintained in a secure storage location. 4.2 Results of QP reviews.


5.1 Revision B - Add paragraph 3.4.5 and 5.0. 5.2 Revision C - Revised paragraph 3.1 (clarify Department

Manager Title). 5.3 Revision D - Revised paragraph 3.5 ( clarify use of exhibits) 5.4 Revision E – Clarified format and access of Exhibits 5.5 Revision F – Added annual and documented QP review to 3.7. Removed 301-1.




PAGE 1 OF 2


NUMBER QP-302


SECTION III


REVISION B

SUBJECT: QUALITY PLANNING

1.0 POLICY 1.1 Quality planning shall be performed as an integral part of design, development,

manufacture, subcontracting, and installation planning activities of RCS products. 1.2 Quality planning shall determine the requirements for inspection, test and other

verification processes necessary to assure that product quality, reliability and design specifications are met.

2.0 RESPONSIBILITY 2.1 Engineering, Manufacturing and Quality Assurance Department Managers are

responsible for providing input. 3.0 PROCEDURE 3.1 Quality planning requirements shall be evaluated in the earliest practicable phases of

any program. 3.2 Quality plans shall be documented to a level of detail necessary to ensure

compliance with product/contract quality and reliability requirements. 3.3 Design specifications shall be used to evaluate the needs of the following QA/QC

subject areas: a. Purchasing/manufacturing specifications--provided by Engineering. b. Inspection procedures/equipment--provided by Quality Control. c. Design test specifications/equipment--provided by Engineering. d. Sequence of production operations showing all inspection/test hold points--

provided by Manufacturing Engineering. e. Special handling, preservation, storage, and packaging instructions to protect the product's quality and prevent damage or deterioration during shipment or storage -- provided by Manufacturing Engineering.




PAGE 2 OF 2


NUMBER QP-302


SECTION III


REVISION B

SUBJECT: QUALITY PLANNING

3.4 All quality planning documentation shall be managed and controlled in accordance

with QP-303 (Work Instructions). 4.0 RECORD KEEPING 4.1 Quality planning documentation shall be reflected in the use of test procedures,

process instructions, etc., and will be the responsibility of the issuing department. Documentation will be maintained on a permanent basis.





PAGE 1 OF 2


NUMBER QP-303


SECTION III


REVISION H

SUBJECT: WORK INSTRUCTIONS / STANDARDS

1.0 POLICY 1.1 Work instructions or standards (whether internally or externally generated) shall be used, as required, for tasks affecting quality of RCS products and services in such areas as, but not limited to, Marketing, Engineering, Manufacturing, Materials Management, and Quality Assurance/Control. 1.2 Work instructions or standards, when required, shall be initiated and used to support the RCS Quality Program, National/International Agency and/or Customer requirements. 2.0 RESPONSIBILITY 2.1 The Department Manager is responsible for the development and control of Work Instructions. 3.0 PROCEDURE 3.1 Work Instructions may be used to define department operating procedures as well as detailed manufacturing job instructions, inspection/test procedures, or Engineering Design Criteria. 3.2 A system shall be implemented by the originating department which will effectively control the issue, revision and use of Work Instructions. 3.3 The nature and history of revisions to work instructions shall be documented and become part of the work instructions. Hand written changes are acceptable. 3.4 Work Instructions shall be approved before use. 3.5 Work Instructions that document inspection, test or other QA/QC hold points will require QA approval in addition to department approval. 3.6 Changes made to department work instructions that directly support Quality Assurance Manual Policies and Procedures shall be reviewed by Quality Assurance prior to implementation. 3.7 Work Instructions shall display the following control information: A - Instruction reference/control number B - Original release date C - Authorized approval (Department Manager)




PAGE 2 OF 2


NUMBER QP-303


SECTION III


REVISION H

SUBJECT: WORK INSTRUCTIONS / STANDARDS

D - Authorized approval (QA if required) E - Revision level F - Revision date G - History and nature of revisions/changes

3.8 Revisions to externally generated work instructions can be controlled by a formal

subscription revision program contracted with the originating party. Revisions to work instructions that are not managed in this manner must be validated with the originating party before use by the responsible Department Manager.

3.9 An index of department work instructions shall be maintained indicating the following

elements of control:

A - Work instruction control number B - Description of work instruction C - Origin of instruction (weather internally or externally controlled) D - Formal contracted revision control with the originator E - Number of copies controlled F - Issued to department or person G - The Quality Policy/Procedure that is directly supported by the work

instruction 4.0 RECORD KEEPING

4.1 A Master File Copy of Department Work Instruction shall be kept on a permanent basis and maintained per QP-304.

4.2 A Master Index Listing shall be maintained of all active Department Work Instructions.


5.1 Revision D - Add paragraph 3.3. 5.2 Revision E - Revised paragraph 1.1 - Included the use of “External Standards and

Documentation”, revised paragraph 2.1 - (Clarified) 5.3 Revision F - Added paragraph 3.8 and 3.9 for clarification. Revised work instructions index

to reflect elements of control. (Exhibit 303-1) 5.4 Revision G – Clarified Exhibits 5.5 Revision H – Corrected typo, removed Exhibit 303-1



RCS FORM 05-QA




PAGE

1 OF 2

ORIGINAL RELEASE

4-4-89 NUMBER

QP-304 SECTION

III REVISION DATE

12-15-10 REVISION

C

SUBJECT: QUALITY ASSURANCE RECORDS

1.0 POLICY

1.1 Quality Assurance Records shall be used to demonstrate achievement of required quality and the effective operation of the Quality system.

2.0 RESPONSIBILITY

2.1 The Department Manager defined in the "Responsibility" section of the RCS Quality Policy shall control and maintain the Associated Quality Records (Ref. QP-301).

2.2 The Quality Assurance Department Manager shall maintain the Quality Records Summary Listing (Reference RCS Form 56-QA).

3.0 PROCEDURE

3.1 Quality record requirements shall be determined during the preparation of a Quality Policy.

3.2 A Summary Listing of all Quality Records referenced in Quality Policies shall be

maintained (Reference RCS Form 56-QA). Record retention time shall be defined. Record retention time for third party certified products shall be maintained for the life expectancy of the product.

3.3 All records shall be maintained in an orderly and controlled manner.

3.4 All records shall be legible, identifiable to the product involved and retrievable.

3.5 Hand written changes to records shall be made by drawing a single line through

items to be deleted, hand writing additions, and signing and dating. Changes shall not be made using means which make the original text illegible, such as correction tape or correction fluid.

3.6 Pencil shall not be used on Quality Records.

3.7 All records shall be protected against damage, deterioration or loss.

3.8 The disposal of Quality Records must be approved by the Quality Assurance

Department Manager. 4.0 RECORD KEEPING

4.1 Summary Listing of Quality Records (Reference RCS Form 56-QA).



RCS FORM 05-QA




PAGE

2 OF 2

ORIGINAL RELEASE

4-4-89 NUMBER

QP-304 SECTION

III REVISION DATE

12-15-10 REVISION

C

SUBJECT: QUALITY ASSURANCE RECORDS

5.0 QUALITY POLICY REVIEW

5.1 Revision B - Revised paragraph 2.2 (clarify Department Manager Title).

- Revised paragraph 3.2 (defined retention time of third party certified products).

Revision C - Added paragraphs 3.5 & 3.6, deleted Exhibit 304-1



RCS FORM 05-QA Rev. A




PAGE

1 OF 4

ORIGINAL RELEASE

6-15-92 NUMBER

QP-305 SECTION

III REVISION DATE

12-15-10 REVISION

H

SUBJECT: QUALITY PROGRAM MANAGEMENT REVIEW

1.0 POLICY

1.1 The RCS Quality Program shall be reviewed annually (13 month period maximum) by Company Management to ensure its continuing suitability and effectiveness.

2.0 RESPONSIBILITY

2.1 The President, Finance/Accounting, Quality Assurance, Marketing/Sales, Engineering, Manufacturing, Materials, Information Technology Department Managers and the third party liaison (ref QP-503) shall perform the Quality System Management Review.

3.0 PROCEDURE

3.1 The responsible Department Managers shall review the following Quality Program elements:

A. Corrective action taken to resolve quality problems. (Reference QP-307,

ongoing basis).

B. Results of RCS internal quality audits (Reference QP-306, annually or as- needed basis).

C. British Standards Institute (BSI) routine Quality Program assessment

results addressing conformance to ISO 9001 Quality Standard (as scheduled by BSI).

D. Total Customer Satisfaction (TCS) program measurable trend charts

(Reference QP-311, on a monthly basis).

E. Audit/assessment results of product certification/licensing authorities e.g. UL/DEMKO, CSA, UL/FM (as scheduled by authority).

3.2 The President shall hold a summary review of the Quality Program elements on an

annual basis with the responsible Department Managers.

A. The minutes of the Review Meeting shall be documented. Corrective Actions (Ref. QP-307) shall be issued as required to address changes in Quality objectives or initiate requests for process improvement.







PAGE

2 OF 4

ORIGINAL RELEASE

6-15-92 NUMBER

QP-305 SECTION

III REVISION DATE

12-15-10 REVISION

H


B. Management review shall be documented per referenced agenda (Exhibit

305-1).

4.0 RECORD KEEPING 4.1 Annual Quality Program Summary Review Meeting Minutes.

5.0 QUALITY POLICY REVISION 5.1 Revision - B Revised paragraph 2.1 (clarify Department Manager Titles). Add paragraph 5.0.

5.2 Revision - C Revised paragraph 1.1 (clarify the management review period). Revised paragraph 2.1 (clarify the attendance of the “Authorized person. (The Quality Assurance Department Manager)”. Add Exhibit 305-1 Ref. 3.2 “B”.

5.3 Revision - D Revised Exhibit 305-1 to Include: “Quality Objectives/Performance Measurable” (Ref paragraph 5). “Review previous Mgt Review Corrective Action Status”. (Ref paragraph 1). “System Effectiveness Relating to Certified Product”.

5.4 Revision - E Revised paragraph 2.1 ( add IT Tech Dept. Mgr.) Revised paragraph 3.1 E ( Changed BASEEFA to UL/DEMKO)

5.5 Revision – F Revised title of exhibit 305-1 5.6 Revision – G Changed BASEEFA to ATEX/IEC Changed audit agenda to reference QP-306-2 Added paragraph 8 to agenda (ref. QMS Checklist) 5.7 Revision – H Revised agenda (exhibit 305-1)







PAGE

3 OF 4

ORIGINAL RELEASE

6-15-92 NUMBER

QP-305 SECTION

III REVISION DATE

12-15-10 REVISION

H


EXHIBIT 305-1

RCS QUALITY SYSTEM MANAGEMENT REVIEW

AGENDA/MINIUTES/REPORT/CORRECTIVE ACTION The RCS Quality Program was reviewed for continuing suitability and effectiveness per attached agenda.

1. RESULTS OF AUDITS

o EXTERNAL QUALITY PROGRAM AUDITS

BSI TO ISO 9001 QUALITY SYSTEM AUDIT

ATEX/IEC TO EN 13980

UL PRODUCT AUDIT

FM PROGRAM/PRODUCT AUDIT

OTHER THIRD PARTY PRODUCT AUDITS

o RCS INTERNAL QUALITY AUDIT

REFERENCE QP-306-2 FOR SCHEDULE

2. CUSTOMER FEEDBACK

CUSTOMER SURVEY COMMENTS

3. PROCESS PERFORMANCE AND PRODUCT CONFORMITY

PERFORMANCE MEASURABLES (TCS) REVIEW







PAGE

4 OF 4

ORIGINAL RELEASE

6-15-92 NUMBER

QP-305 SECTION

III REVISION DATE

12-15-10 REVISION

H


4. PREVENTIVE & CORRECTIVE ACTIONS

PROCESS IMPROVEMENT GROUP ACTION REVIEW

5. FOLLOW UP FROM PREVIOUS MANAGEMENT REVIEWS

6. QUALITY MANAGEMENT SYSTEM CHANGES

QUALITY MANUAL REVIEW

QUALITY MANAGEMENT SYSTEM REQUIREMENTS CHECKLIST REVIEW

QUALITY POLICY REVIEW

QUALITY OBJECTIVES REVIEW

7. RECOMMENDATIONS FOR IMPROVEMENT

Attendees per QP-305 2.1



RCS FORM 05-QA




PAGE

1 OF 2

ORIGINAL RELEASE

5-13-89 NUMBER

QP-306 SECTION

III REVISION DATE

12-15-10 REVISION

F

SUBJECT: QUALITY ASSURANCE PROGRAM AUDIT

1.0 POLICY

1.1 The RCS Quality Assurance Program shall be periodically audited and systematically reviewed to verify its compliance to Company Quality Policy and Procedure.

1.2 Third party certified product designs (i.e. products designated "safety critical" Ref.

QP-503) shall be audited to certified design specifications and EN-13980 latest rev. 2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for planning and holding QA program and designated product audits.

3.0 PROCEDURE

3.1 Audits shall be scheduled on an annual basis unless otherwise deemed necessary by the Quality Assurance Department Manager. A Schedule Audit Index shall be maintained (reference Exhibit 306-2).

3.2 The audit team shall be comprised of the Quality Assurance Department Manager or

designee and one additional Company representative. No member of the team shall audit his own area of responsibility. Alternatively, qualified third party auditors may conduct the internal audits. The Quality Assurance Department Manager is responsible for verifying the qualifications of third party auditors.

3.3 The audit shall be performed and documented against the relevant QA

policy/procedure and other relevant documentation.

3.4 Products that are manufactured to a third party certified design shall be audited specifically to determine conformance to the certified design specification. This may be performed in conjunction with regularly scheduled audits.

3.5 Audit report findings shall be forwarded to the responsible Department Manager along

with any Corrective Action Requests for the purpose of Management review. 4.0 RECORD KEEPING

4.1 Audit reports shall be filed and maintained for a period of five years and are the responsibility of the Quality Assurance Department Manager.



RCS FORM 05-QA




PAGE

2 OF 2

ORIGINAL RELEASE

5-13-89 NUMBER

QP-306 SECTION

III REVISION DATE

12-15-10 REVISION

F

SUBJECT: QUALITY ASSURANCE PROGRAM AUDIT

5.0 QUALITY POLICY REVISION HISTORY

5.1 Revision D: Add #8 to Audit Plan Exhibition 306-1.

5.2 Revision E: Clarified Audit Interval, ref Paragraph 2.1 and 3.1

5.3 Revision F: Added third party internal auditors, removed exhibit 306-1



RCS FORM 05-QA




PAGE

1 OF 2

ORIGINAL RELEASE

4-30-89 NUMBER

QP-307 SECTION

III REVISION DATE

12-15-10 REVISION

F

SUBJECT: CORRECTIVE / PREVENTIVE ACTION

1.0 POLICY 1.1 When it is determined that a problem exists which may be affecting product quality a

formal corrective/preventive action program shall be used to identify the problem and assure that it is corrected.

2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager shall be responsible for implementation

and control of this program. 3.0 PROCEDURE 3.1 A Corrective Action Request (CAR) or Preventive Action Request (PAR) can be

generated as a result of inspection test, quality system audit or employee input. A CAR shall be generated when a non-conformance exists. A PAR shall be generated when an issue is identified which could potentially lead to a non-conformance if not addressed.

3.2 A CAR/PAR shall be documented using a CAR/PAR form (RCS Form 07). 3.3 All CAR's/PAR’s shall be processed through the QA Department, assigned a control

number and logged in a Corrective/Preventive Action Status Log (RCS Form 08). The QA Department will forward the CAR/PAR to the affected department/organization for review and corrective action.

3.4 Product designs that are third party certified that do not comply with the certification

documents and are considered unsafe shall be recalled. The following procedure shall be implemented: A- Formal Corrective Action issued. Stop shipment of all affected product as required. B- Inform Customers, Distributors, Product Representatives, Field Sales Offices, and

the Notified Body in writing. The RCS Sales Order Data Base shall be used to identify original product shipment.

C- Where it is not possible to trace unsafe product then a notice shall be placed in Appropriate publications providing recommended correct action.

D- The notification listing of the product recall including product identification and action taken to inform the parties shall be kept for 10 years.



RCS FORM 05-QA




PAGE

2 OF 2

ORIGINAL RELEASE

4-30-89 NUMBER

QP-307 SECTION

III REVISION DATE

12-15-10 REVISION

F

SUBJECT: CORRECTIVE / PREVENTIVE ACTION

3.5 Upon completion of the CAR/PAR, the responsible department manager shall review and approve the Corrective Action and forward it to the Quality Assurance Department Manager for final disposition.

3.6 The Quality Assurance Department Manager or his designee shall review the action taken for adequacy. 4.0 RECORD KEEPING

4.1 The original copy of the CAR/PAR and CAR/PAR Status Log will be maintained for 5 years.

4.2 Third Party Certified product recall listing and associated CAR/PAR(s) per

Paragraph 3.4 above shall be kept for 10 years.


5.1 Revision D - Revised paragraph 3.4 to clarify third party certified product

recall procedure. - Revised paragraph 4.1 to add 10 year retention period for third party certified product recall listing.

5.2 Revision E - Clarified Exhibits

5.3 Revision F - Added Preventive Action procedures - Removed Exhibits




PAGE 1 OF 2


NUMBER QP-308


SECTION III

REVISION DATE 1/30/2009

REVISION B

SUBJECT: STATISTICAL SAMPLING PROGRAM

1.0 POLICY

1.1 When it is determined that other than 100% inspection/test can be used to achieve

an acceptable quality level, statistical sampling plans may be used. 2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager shall define and approve for use all sampling plans.

3.0 PROCEDURE

3.1 The specified sampling plan for a designated application can be specified on process sheets, work instructions, blueprints, memos, or other appropriate documents.

3.2 Statistical sampling plans shall conform to the American National Standard

ANSI/ASQ Z1.4-2003 (Reference Exhibit 308-1)

3.3 When applying a sampling plan, inspectors are to carefully select samples from a given lot randomly. Furthermore, for sampling inspection purposes, there can be no commingling of like items from different lots.

3.4 All defective material found, even if within the allowance number of defects in the

lot, shall be managed in accordance with QP-805 (Control of Nonconforming Material).

4.0 RECORD KEEPING

4.1 The lot size submitted, sample quantity inspected/tested and the number of defects found shall be documented on the appropriate record of inspection.

5.0 QUALITY POLICY REVISION 5.1 Revision B – Updated to ANSI/ASQ Z1.4-2003 from MIL-STD-105D




PAGE 2 OF 2


NUMBER QP-308


SECTION III

REVISION DATE 1/30/2009

REVISION B

SUBJECT: STATISTICAL SAMPLING PROGRAM

EXHIBIT

308-1 EXAMPLE *SAMPLE PLAN

DOUBLE SAMPLING -- 2.5% AQL

LOT SIZE FIRST ALLOWABLE ALLOWABLE SECOND ALLOWABLE

SAMPLE NUMBER NUMBER OF SAMPLE CUMULATIVE SIZE OF DEFECTS DEFECTS TO SIZE DEFECTS

RESAMPLE _____________________________________________________________________________________ 2-50 5 0 0 0 0 51-150 13 0 1 13 1 151-280 20 0 2 20 3 281-500 32 1 3 32 4 501-1200 50 2 4 50 6 1201-3200 80 3 6 80 8 3201-10000 125 5 8 125 12

SINGLE SAMPLING -- 1.0% AQL LOT SIZE SAMPLE SIZE ALLOWABLE DEFECTS

_____________________________________________________________________________________ 2-8 2 0 9-15 3 0 16-21 5 0 26-50 8 0 51-90 13 0 91-150 20 0 151-280 32 1 281-500 50 1 501-1200 80 2 1201-3200 125 3 3201-10000 200 5

*Derived from ANSI/ASQ Z1.4-2003




PAGE 1 OF 2


NUMBER QP-310


SECTION III


REVISION C

SUBJECT: QUALITY ASSURANCE TRAINING

1.0 POLICY

1.1 Training needs, special skills or certification shall be identified for personnel performing activities affecting quality of RCS products.

2.0 RESPONSIBILITY 2.1 Engineering, Operations, Marketing/Sales and Quality Assurance Department Managers are responsible for implementation and maintenance of this procedure. 3.0 PROCEDURE

3.1 Personnel performing quality training or other quality-related functions shall be qualified on the basis of appropriate education, training and/or experience, as required.

3.2 Minimum Quality training requirements shall consist of Training Department personnel in all QA Manual Quality Policies/Procedures and all Department Work Instructions that are directly related to their job functions.

3.3 Quality training requirements and the training provided to personnel shall be documented using RCS Form 09 (reference Exhibit 310-1). 3.4 Quality training requirements shall be kept current to organizational changes and quality program revisions. 4.0 RECORD KEEPING

4.1 Quality training requirements listing and training log (Exhibit 310-1). 5.0 QUALITY POLICY REVISION

5.1 Revision C – Clarified Exhibit




PAGE 2 OF 2


NUMBER QP-310


SECTION III


REVISION C

SUBJECT: QUALITY ASSURANCE TRAINING

EXHIBIT 310-1

RCS Form 09-QA Quality Training Requirements Format

It is controlled and available for review in the QA Managers Department

Document ID RCS Form 09-QA






PAGE


5-1-91 NUMBER

QP-311 SECTION

III REVISION DATE

12-15-10 REVISION

F

SUBJECT: CONTINUOUS IMPROVEMENT

1.0 POLICY 1.1 A Continuous Improvement Program shall be established to guide and trace

the performance of company operations and internal processes to identify opportunities for improvement and take preventative action to eliminate potential causes for non-conformance and achieve the highest possible level of customer satisfaction.

2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager is responsible for the Continuous

Improvement program. 3.0 PROCEDURE 3.1 The Process Improvement Group shall identify critical measurables i.e.

indicators, quantified numerically to gage a special element of business that reflects a measure of customer satisfaction and/or company performance.

3.2 A list of measurables and visual charts reflecting favorable/unfavorable trends

(TCS) shall be maintained. The information shall be used to identify opportunities for improvement and to set performance goals and objectives.

3.3 A list of Quality Objectives shall be maintained. Visual charts reflecting favorable/unfavorable trends shall be maintained. The information shall be used to identify opportunities for improvement and to set performance goals and objectives.

3.4 The Process Improvement Group shall meet monthly and shall review TCS and Quality Objectives quarterly.






PAGE


5-1-91 NUMBER

QP-311 SECTION

III REVISION DATE

12-15-10 REVISION

F


3.5 Process Improvement Group meetings shall address the following agenda:

A. Review prior meeting action items. B. Review trend charts and determine adverse trends to be addressed. C. Review Adverse trends using problem quantifying tools. D. Revalidate measurables, quantifiers and quantifying tools on an ongoing

basis. E. Issue meeting minute action items and take corrective/preventative

action as necessary.

3.6 The following problem solving quantifying techniques/tools may be used to assist in problem resolution.

. A. Brainstorming meetings

B. Employee involvement teams (quality circles). C. Cross functional problem solving teams. D. Pareto distribution data analysis. E. Others as appropriate (Gantt Chart, Fishbone, Process Flow, Histograms, Etc.






PAGE


5-1-91 NUMBER

QP-311 SECTION

III REVISION DATE

12-15-10 REVISION

F


4.0 Record Keeping.

4.1 List of measurables and associated trend charts.

4.2 Process Improvement Group meeting action item minutes.

5.0 Quality Policy Revision.

5.1Revision B - 5.1 Revision B – Revise paragraph 1.1, 3.3, 3.5, clarify quality program

requirement for “Preventative Action” measures. Add paragraph 5.0.

5.2 Revision C – Clarified Exhibits

5.3 Revision D – Changed TCS program to Process Improvement Program.

5.4 Revision E – Added Company Objectives

5.5 Revision F – Removed Preventive Action process (moved to QP-307)






PAGE


12-15-10 NUMBER

QP-312 SECTION

III REVISION DATE

12-15-10 REVISION

-

SUBJECT: INTERNAL COMMUNICATION

1.0 POLICY 1.1 Procedures shall be established to assure effective communication to all

employees regarding the Quality Management System. 2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager is responsible for the Internal

Communication procedures. 3.0 PROCEDURE 3.1 Procedures shall be established to ensure effective communication to all

employees regarding the Quality Management System.

3.2 Communication methods shall be documented, and may include training, meetings, written communication, electronic communication, bulletin boards, electronic monitors, etc.

3.3 Internal communications may include information regarding quality policies, objectives, procedures, work instructions, TCS program, and other information regarding the Quality Management System.

4.0 Record Keeping.

4.1 Internal communication procedures 5.0 Quality Policy Revision.

5.1 Revision – Initial Release



RCS FORM 05-QA




PAGE

1 OF 3

ORIGINAL RELEASE

7-14-89 NUMBER

QP-400 SECTION

IV REVISION DATE

12-15-10 REVISION

E

SUBJECT: QUOTATIONS/INQUIRIES PROCESSING

1.0 POLICY

1.1 Requests for Quotation (RFQ) will be processed in a manner that will ensure

that equipment, material and services offered for sale by the company, meets or exceeds the customer application requirements and all applicable codes and/or standards.

2.0 RESPONSIBILITY

2.1 The Customer Service Department Manager is responsible for

Quotations/Inquiries processing.

3.0 PROCEDURE

3.1 Received RFQ’s shall be forwarded to authorized personnel for review.

3.2 RCS Employees responsible for reviewing RFQ's and preparing Quotations shall evaluate the RFQ on a line-item-by-line-item basis collecting all necessary information to ensure an accurate response.

3.3 Special attention shall be paid to RFQ’s requiring special product safety

certifications. The subsequent quotation shall clearly display the product certifications offered.

3.4 All RFQ's shall be evaluated using RCS Quotation Guidelines (Reference

Exhibit 400-1).

3.5 Quotations shall be assigned a File Control number.

3.6 Changes made to quotations shall be controlled by adding a suffix identification to the original file control number (i.e. XXXX-”X”)or by issuing a new file control number.



RCS FORM 05-QA




PAGE

2 OF 3

ORIGINAL RELEASE

7-14-89 NUMBER

QP-400 SECTION

IV REVISION DATE

12-15-10 REVISION

E


3.7 Customer RFQ specifications, RCS generated documentation and any

customer communiqué used to develop the Quotation shall become a permanent part of the Quotation File.

3.8 Responses to RFQ's shall be documented in a format suitable to

communicate the quotation, or for verbal responses, documented to the extent necessary to insure accurate processing of a subsequent Customer Order at time of receipt.

3.9 A list of RCS personnel authorized to approve Quotations shall be

maintained.

4.0 RECORD KEEPING

4.1 List of personnel that can approve Quotations.


5.1 Revision B - Add paragraph 3.5 and 5.0.

5.2 Revision C - Add paragraph 3.3 - Re-numbered as required.

5.3 Revision D – Clarified Exhibit 400-2

5.4 Revision E – Clarified paragraph 3.1, 3.5; removed Exhibit 400-2.



RCS FORM 05-QA




PAGE

3 OF 3

ORIGINAL RELEASE

7-14-89 NUMBER

QP-400 SECTION

IV REVISION DATE

12-15-10 REVISION

E


Exhibit 400-1

RCS Quotation Guidelines

1.0 The Quotation process shall be scheduled to insure that Quotation deadlines are met.

2.0 Any exception taken to customer specifications shall be clearly stated in the Quotation.

3.0 All material, services or equipment required to perform the work quoted that will be

supplied by the customer shall be clearly stated in the the quotation. (Reference QP-601 "Control of Customer Supplied Material")

4.0 Terms and conditions of sale offered other than RCS's standard terms and conditions

shall be approved by the President or his designee.

5.0 RFQ's that can not be processed within standard operating practice and require additional input or a commitment of resources by other departments to meet requirements of the RFQ shall be submitted to the affected department for review and approval.

A. Product Review Board - Special products, projects, warranties.

B. Accounting - Bid Bonds, Performance Bonds, Bank Guarantees, Credit

Requirements or other special financial matters.

C. Quality Assurance - Quality/Inspection Plans, Special Testing or Certifications.

D. Manufacturing - Productions Plans, Shipment schedules.

E. Engineering - Technical Review, Specifications, Documentation.

6.0 Review and approval requirements shall be documented by signing and dating the appropriate documents. Each person in the chain of approval must approve the quotation before passing it to the next higher level.




PAGE 1 OF 5


NUMBER QP-401


SECTION IV


REVISION E

SUBJECT: CUSTOMER ORDER PROCESSING

1.0 POLICY

1.1 Purchase Orders received by RCS shall be processed in a timely manner

assuring that customer requirements are adequately defined and documented.

2.0 RESPONSIBILITY

2.1 The Customer Service Department Manager is responsible for processing customer purchase orders.

3.0 PROCEDURE

3.1 The receipt of customer purchase orders at RCS shall be documented noting

the date.

3.2 All purchase orders shall be assigned an RCS sales order file number. Sales order files shall be maintained in an "open" or "closed" status.

3.3 Changes made to sales orders shall be controlled by adding a suffix

identification to the original file control number (i.e. XXXX-”X”) or by issuing a new sales order file number.

3.4 RCS employees responsible for reviewing customer purchase orders shall

evaluate the purchase orders on a line-item-by-line-item basis and in accordance with RCS order entry guidelines (Reference Exhibit 401-1).

3.5 Special attention shall be paid to purchase orders requiring special product

safety certification. The subsequent order acknowledgment shall clearly display the product certification provided.

3.6 The customer purchase order, RCS documentation and any customer

communique used to process a purchase order shall become a permanent part of the sales order file.




PAGE 2 OF 5


NUMBER QP-401


SECTION IV


REVISION E


3.7 Purchase Orders accepted and processed into production shall be approved

by the processing personnel and acknowledged to the customer using a formally typed sales order acknowledgement. (Reference typical sales order format Exhibit 401-2).

3.8 Customer returned materials shall be documented using sales orders and

managed in accordance with QP-901 (Customer Returned Material).

4.0 RECORD KEEPING

4.1 Open and closed sales order files (Exhibit 401-2).

4.2 List of personnel that can approve sales orders.

5.0 QUALITY POLICY REVISION.

5.1 Revision C - Add paragraph 3.3 and 5.0.

5.2 Revision D - Add paragraph 3.5 - Re-numbered as required. 5.3 Revision E – Clarify Exhibit 401-2




PAGE 3 OF 5


NUMBER QP-401


SECTION IV


REVISION E


Exhibit 401-1

RCS Order Entry Guidelines

1.0 Quotation files shall be checked to determine if a Quotation has been issued for the order received.

2.0 The purchase order shall be carefully reviewed (along with the Quotation if

available) and translated into an RCS sales order. Any discrepancies between what is specified and what is offered shall be resolved before the order is released into production. Review and approval by other departments may be necessary as follows:

A. Product Review Board - Special products, Projects, Warranties.

B. Accounting - Bid Bonds, Performance Bonds, Bank Guarantees,

Credit Requirements, Terms of payment on other financial matters.

C. Quality Assurance - Quality/Inspection Plans, Special testing or certifications.

D. Manufacturing - Production Plans, Shipping Schedules, Special

Packing.

E. Engineering - Technical Review, Specification, Documentation, Part Numbers.

3.0 Any customer supplied material, service or equipment required to produce the order

shall be clearly defined and identified to the applicable items on the Sales Order.

4.0 All information necessary to process customer supplied material (reference QP-601 "Control of Customer Supplied Material") shall be forwarded to the Materials Manager.

5.0 Applicable quality assurance and product document requirements stated in the

customer purchase order shall be clearly identified to the items listed on the RCS sales order.




PAGE 4 OF 5


NUMBER QP-401


SECTION IV


REVISION E


Exhibit 401-1

RCS Order Entry Guidelines (cont’d)

6.0 Sales Orders, changes to Sales Orders and Back Orders shall be reviewed by Quality Assurance prior to release to production. Review requirement shall be documented by signing and dating the sales order file.

7.0 After Quality Assurance review and approval, a copy of the sales order shall be

released to Production Control for material planning and work scheduling (reference Manufacturing Process Control QP-700).

8.0 Product documentation requirements for sales orders shall be provided by order

processing personnel.

9.0 Quality assurance Documentation shall be provided by the QA Department.

10.0 Review and approval requirements shall be documented by signing and dating the appropriate documents.




PAGE 5 OF 5


NUMBER QP-401


SECTION IV


REVISION E


Exhibit 401-2 RCS Form 11

Customer Sales Order Format The format shall be appropriate to the circumstance and

is available for review in the responsible department.

Document ID RCS Form 11




PAGE 1 OF 2


NUMBER QP-402


SECTION IV


REVISION A

SUBJECT: PRODUCT LITERATURE/OPERATION MANUALS

1.0 POLICY

1.1 RCS product literature/operation manuals shall be controlled to insure the accurate presentation of product specifications, application and/or operating information.

2.0 RESPONSIBILITY

2.1 The Marketing/Sales Department Manager is responsible for the development and publication of product literature and operation manuals.

3.0 PROCEDURE

3.1 A system shall be implemented which will effectively control the issue, revision and use of product literature.

3.2 RCS Engineering shall approve all technical specifications presented in product

literature/operation manuals prior to initial release and subsequent revision.

3.3 The Quality Assurance Department Manager (Authorized Third Party Representative per QP-503) shall approve all safety certification data presented in product literature/operation manuals prior to initial release and subsequent revisions.

3.4 Product manuals shall be identified using a formal Engineering Documentation

Control number. The manual shall be released for use and controlled per Quality Policy QP-501 (Documentation Control).

A. Product manuals shall be identified on the Engineering Bill of Material and

supplied as an integral part of the product.

B. Manuals that support third party certified products (i.e. intrinsically safe designs Ref. QP-503) shall have included as an appendix a complete copy of the certification document(s). Any special conditions for safe or limited use shall be clearly explained in an appropriate section of the manual (i.e. installation, operation, maintenance).




PAGE 2 OF 2


NUMBER QP-402


SECTION IV


REVISION A

SUBJECT: PRODUCT LITERATURE/OPERATION MANUALS

4.0 RECORD KEEPING

4.1 Master Manual File (QP-501 Engineering Documentation Control area).

4.2 Master Product Literature File (Marketing).

4.3 Product Certification Documents (QP-503). 5.0 QUALITY POLICY REVISION

5.1 Revision A - Add paragraph 3.3. Revised numbering as required.




PAGE 1 OF 7


NUMBER QP-500


SECTION V


REVISION F

SUBJECT: ENGINEERING DESIGN CONTROL

1.0 POLICY

1.1 The product design and development process and changes made to designs or

design documentation at RCS shall be controlled to ensure that the specified requirements of the design are met.

2.0 RESPONSIBILITY

2.1 The Engineering Department Manager is responsible for the design and

development process. 2.2 The Product Review Board (PRB) is responsible for the approval or rejection of

design and development activity (reference QP-502).

3.0 PROCEDURE 3.1 Requests for a new product, changes or deviations to an existing design or design

documentation shall be made by using an Engineering Request (ER), RCS Form 12, completed as per Exhibit 500-1.

3.2 All ER's are to be submitted to the Engineering Department Manager for

assignment of an ER control number (reference ER Status Log, RCS Form 13, Exhibit 500-2).

3.3 ER's submitted that affect I.S./safety critical designs or documentation shall be

handled on an urgent basis and submitted directly to the Quality Assurance Department Manager for approval prior to assignment of a project engineer and subsequent ECN processing.

3.4 The ER shall be submitted to the PRB for evaluation (reference QP-502). The

Engineering Department Manager may act solely on behalf of the PRB when a request is minor such as corrections of a documentation error, etc.

3.5 PRB approved ER's that initiate design/development activities shall be assigned to

a Design Engineer. Status of design activities shall be maintained in the ER Status Log (reference RCS Form 12, Exhibit 500-1).




PAGE 2 OF 7


NUMBER QP-500


SECTION V


REVISION F


3.6 Major design activities, such as new product development, shall be assigned a

project control number. Project status shall be maintained as per Exhibit 500-3 (reference RCS Form 14, Engineering Project Log) in addition to the ER control process.

3.7 Design/development activities shall be performed in accordance with RCS Design

Guidelines (Exhibit 500-4). 4.0 RECORD KEEPING

4.1 Design project file consisting of:

A - Design Specifications B - Documentary Evidence of Design Verification( to design specification) C - Design Review D - Design Validation (to Customer Expectation)

4.2 Design documentation files (traceable to ECN's, reference QP-501).

4.3 Open and closed ER files (Exhibit 500-1).

4.4 ER Status Log (Exhibit 500-2).

4.5 Project Status Log (Exhibit 500-3).


5.1 Revision D - Revise paragraph 2.1 (clarified Department Manager Titles) and Exhibit 500-4 (Authorize PRB to be a forum for Design review) Add paragraph 5.0.

5.2 Revision E – Revised paragraph 4.1 ( addition of record of design validation) 5.3 Revision F - Clarified Exhibits 500-1,2 and 3




PAGE 3 OF 7


NUMBER QP-500


SECTION V


REVISION F


Exhibit 500-1

Engineering Request (ER) The format shall be appropriate to the circumstance and

Is available for review in the responsible Department

Document ID RCS FORM 12B-ENGINEERING




PAGE 4 OF 7


NUMBER QP-500


SECTION V


REVISION F


Exhibit 500-2

Engineering Request Log The format shall be appropriate to the circumstance and

available for review in the responsible Department

Document ID: RCS FORM 13-ENGINEERING




PAGE 5 OF 7


NUMBER QP-500


SECTION V


REVISION F


Exhibit 500-3

Project Status Log The format shall be appropriate to the circumstance and

Is available for review in the responsible Department.

Document ID: RCS FORM 14-ENGINEERING




PAGE 6 OF 7


NUMBER QP-500


SECTION V


REVISION F


Exhibit 500-4

RCS Design and Development Guidelines

1.0 Design Requirements - Requirements shall be clearly established and documented before

design work begins. Product performance, quality and safety shall be addressed. 2.0 Design Steps - Each stage of the design process is to be conducted in accordance with

good established engineering practices and shall include, as necessary, the following steps:

A. Feasibility Study B. Design/Development Schedule C. Preliminary Design D. Detailed Design E. Calculations F. Prototype Construction G. Prototype Testing/Design Verification H. Design Documentation

Each step in the design is to be recorded and objective evidence documented, where applicable, to confirm that design objectives have been met.

3.0 Design/Development Progress - Progress of projects shall be periodically reviewed to

provide early warning of any deviation in planned objectives. 4.0 Design Review - On completion of the design or at the completion of key events in major

design, a design review shall be initiated by the Project Engineer. An evaluation shall be made to determine that the design meets the predetermined requirements, can be efficiently manufactured, inspected and tested. Design reviews shall be documented. Designated personnel, representing Engineering, Marketing, Manufacturing and Quality Assurance functions shall be involved. The PRB activity may be used for design reviews.

5.0 Design standards, when used as design criteria, such as national electrical and

mechanical safety codes (ANSI, ASME, etc.) shall be controlled per QP-303 (Department Work Instructions).




PAGE 7 OF 7


NUMBER QP-500


SECTION V


REVISION F


6.0 All documentation generated during the design/development process shall be maintained

traceable to the project file for major design activity and the Engineering Change Notice (ECN) for minor design activity.




PAGE 1 OF 3


NUMBER QP-501


SECTION V


REVISION G

SUBJECT: DOCUMENTATION CONTROL

1.0 POLICY

1.1 Documentation which affects designs or quality of RCS products shall be controlled to ensure that all departments use relevant, approved documentation in their manufacturing operations, customer interface, inspection and testing, design review, etc.

1.2 Documentation shall be released only for approved purposes with proper care for and

consideration of safeguarding the Company's proprietary information. 2.0 RESPONSIBILITY

2.1 The Engineering Department Manager is responsible for the documentation control process.

3.0 PROCEDURE

3.1 A system of numbers and letters shall be used to uniquely identify and control part numbers, documentation and revisions made to documentation.

3.2 The allocation or use of control numbers shall be recorded in a log (Reference RCS

Form Number 15)

3.3 The initial release of or changes made to documentation shall be processed using an Engineering Change Notice (ECN) RCS Form Number 16.

3.4 ECN's shall be identified using a unique control number and maintained in an "ECN"

file.

3.5 Documentation shall clearly define the requirements and contain the following control information:




PAGE 2 OF 3


NUMBER QP-501


SECTION V


REVISION G


A - A document control number.

B - The current revision level. C - All Engineering Change Notices affecting the document. D - Authorized approval signature(s) and date. 3.6 Documentation controlled by a third party certifying authority (Ref. QP-503) shall, in

addition to the control information stated above, clearly state the following:

A - Design documentation directly controlled by the certifying authority (if those listed on the certification documents) shall state:

“Safety Critical”

(Authority Name Here) Certified Product - No Modifications Permitted Without Permission of (Authority Name Here). The Certificate Number or certifying authority shall be noted

B - Critical design documentation not listed on the certification that directly supports the certified design shall state: “Safety Critical”

(Authority Name Here) Certified Product - No Modifications Permitted Without Approval of the Quality Assurance Department Manager. (A Certification Number is not required)

C - All other documentation relating to a safety critical design shall state: Caution: “No

Deviations/Substitutions” without the approval of the Quality Assurance Manager. 3.7 Documentation specifying designs, processes, and components that require special handling

(such as ESD Protection - Ref QP-905) or contain hazardous material shall be clearly marked with an appropriate warning.

3.8 Request for changes or deviations to design documentation shall be made using the

Engineering Request (ER) procedure defined in Quality Procedure QP-500.




PAGE 3 OF 3


NUMBER QP-501


SECTION V


REVISION G


3.9 When necessary, hand written changes may be made to documentation. When a

deviation or change is required, a fully approved ER (Ref. QP-500) reflecting all deviations or changes shall be used. The ER number shall be noted on the documentation along with the deviation or change. An Engineering approval signature, date and effectivity shall also be noted.

3.10 A list of department personnel authorized to approve ECN's and documentation

shall be maintained.

3.11 Subsidiary documentation generated as instructions shall be maintained in accordance with Quality Procedure QP-303 (Work Instructions).

3.12 Documentation shall be controlled in such a manner to preclude the use of non-

applicable documentation. 3.13 Documentation shall be legible, identifiable and retrievable. It shall be protected

against damage, deterioration and loss. 4.0 RECORD KEEPING

4.1 The documentation control number log (Exhibit 501-1). 4.2 The ECN file (Exhibit 501-2). 4.3 Listing of personnel authorized to approve ECN's and documentation. 5.0 QUALITY POLICY REVISION

5.1 Revision D - Revised paragraph 2.1 and 3.6-C (clarify Department Manager Title).

5.2 Revision E - Revised paragraph 3.6

5.3 Revision F – Clarified exhibits

5.4 Revision G – Removed exhibits, updated manager title in paragraph 3.6.




PAGE 1 OF 1


NUMBER QP-502


SECTION V


REVISION B

SUBJECT: PRODUCT REVIEW BOARD (PRB)

1.0 POLICY

1.1 A Product Review Board (PRB) shall be established for the purpose of evaluating

requirements for and approving product design projects, product design changes and research activities.

2.0 RESPONSIBILITY

2.1 The PRB shall consist of the President, the Engineering Department Manager and

personnel designated by the President representing Marketing, Operations and Quality Assurance.

2.2 The Engineering Department Manager shall coordinate PRB activities.

3.0 PROCEDURE 3.1 Any employee may recommend a new product design, a change to an existing

design or a research activity. 3.2 Recommendations shall be documented using an Engineering Request (ER), RCS

Form 12. The ER shall be submitted to the Product Engineering Manager for assignment of a document control number and distribution to the PRB (Ref. QP-500).

3.3 The PRB shall evaluate each ER submitted and appropriately reject it, refer it for

further study, approve it for design/development project assignment or design change incorporation. Disposition shall be documented in the PRB action section of the ER form. (Ref. QP-500 Exhibit 500-1).

4.0 RECORD KEEPING

4.1 PRB activity is reflected in the PRB action section of the ER. ER files are

maintained as prescribed in QP-500. 4.2 PRB activity is reflected in the attendance of designated personnel (Ref. 2.1 above)

during Engineering Design Reviews.


5.1 Revision B - Revised paragraphs 2.1 & 2.2.



RCS FORM 05-QA




PAGE

1 OF 2

ORIGINAL RELEASE

7-10-91 NUMBER

QP-503 SECTION

V REVISION DATE

12-15-10 REVISION

D

SUBJECT: PRODUCT/SYSTEM THIRD PARTY APPROVED SAFETY CERTIFICATIONS

1.0 POLICY

1.1 RCS product designs which require third party certification to National or International Safety Standards shall be controlled to insure conformance to design requirements and certifying authority regulations.

2.0 RESPONSIBILITY

2.1 The Engineering Department Manager is responsible for design and documentation.

2.2 The Quality Assurance Department Manager shall act as liaison and is

responsible for application and submittal of product specifications to the appropriate authority to obtain product certification or design change approval.

3.0 PROCEDURE

3.1 A master list of all product and system certifications held shall be maintained (reference RCS Form 50-QA).

3.2 Product designs and changes made to designs shall be controlled in

accordance with QP-500 "Engineering Design Control." In addition, certifying authority approval shall be obtained.

3.3 Product design documentation and changes made to documentation shall be

controlled in accordance with QP-501 "Documentation Control." In addition, documentation directly controlled by a certifying authority shall be clearly marked: "Safety Critical - No Changes or Deviations Allowed Without Reference to Certifying Authority."

3.4 All RCS design documentation directly controlled by a certifying authority shall

be listed on a master drawing status sheet and maintained traceable to the appropriate certificate number (reference RCS Form 51-QA).



RCS FORM 05-QA




PAGE

2 OF 2

ORIGINAL RELEASE

7-10-91 NUMBER

QP-503 SECTION

V REVISION DATE

12-15-10 REVISION

D

SUBJECT: PRODUCT/SYSTEM THIRD PARTY APPROVED SAFETY CERTIFICATIONS

3.5 A master list shall be maintained of all certificate-listed documentation and

identified safety critical supporting documentation cross referenced to certificate registration numbers.

3.6 All certifying authority test reports, original approved drawings and certificates

of registration shall be filed and maintained traceable to the appropriate certificate registration number.

3.7 Any special requirements necessary for certification shall be indicated on a

controlled engineering document (drawing, test procedure, etc.)

4.0 RECORD KEEPING

4.1 Quality Assurance Department Manager:

A. Certification master list 4.2 Engineering Department Manager:

A. Certificate drawing status sheet B. Original certifying authority test report C. Certifying authority approved drawings D. Original Certificate of Registration E. Master list of all documentation controlled by certifying authority(s) and

identified safety critical supporting documentation cross referenced to certificate registration numbers.


5.1 Revision B - Revised paragraphs 2.1 and 4.2 (clarified Department Manager Title). 5.2 Revision C – Clarified Exhibits. 5.3 Revision D – Added paragraph 3.7, removed Exhibits




PAGE 1 OF 5


NUMBER QP-600


SECTION VI


REVISION F

SUBJECT: CONTROL OF PURCHASED MATERIALS AND SERVICES

1.0 POLICY

1.1 Purchase orders issued to suppliers for material and services affecting the quality of RCS

products and processes shall be controlled to insure that the documents contain a clear, accurate description of the specified requirements.

2.0 RESPONSIBILITY

2.1 The Materials/Purchasing Department Manager is responsible for the control of

procurement documents.

3.0 PROCEDURE 3.1 Requirements for purchased materials and services shall be documented and submitted to

purchasing for order placement. The original requirement (request) shall be approved by an appropriate managerial level and shall specify inspection requirements.

3.2 Purchase order requirements shall be processed in accordance with RCS purchasing

guidelines (Reference Exhibit 600-1). 3.3 Purchased materials and services shall be subject to an appropriate level of inspection by

RCS or its authorized representative (Reference QP-802 Purchase Material, Inspection). When inspection is required a copy of the purchase order along with all supporting documentation shall be forwarded to RCS inspection.

3.4 Requirements for product verification at a suppliers premises, either by RCS or RCS

customers, shall be clearly stated in the RCS purchase order documents along with the method of product release and/or inspection/test requirements.

3.5 A list of RCS personnel authorized to approve purchase order documentation shall be

maintained.

4.0 RECORD KEEPING 4.1 "Open" and "Closed" purchase order files (Exhibit 600-2). 4.2 List of personnel that can approve procurement documents.

5.0 QUALITY POLICY REVISION 5.1 Revision E - Add paragraph 3.4 re-number accordingly.

5.2 Revision F – Clarified Exhibit 600-2, revised paragraph 7.0, 11, and 13.




PAGE 2 OF 5


NUMBER QP-600


SECTION VI


REVISION F


EXHIBIT 600-1 PURCHASING GUIDELINES

1.0 Design documentation issued or used to generate purchase orders shall be controlled in

accordance with Quality Procedure QP-501 (Documentation Control). 2.0 Deviations or changes required to design documentation shall be managed in strict

accordance with QP-501 (Design Documentation Control). 3.0 Requirements for purchased materials and services shall be documented in the form of a

"Purchase Requisition". The form of the requisition shall be appropriate to the circumstance. It may be hand written, typed or computer generated.

4.0 Requisitions shall be prepared and approved by authorized personnel. They shall

accurately state the requirements and include, when applicable, the following information:

A - A precise item description B - RCS part/document control number and revision level C - Material traceability code and marking requirements D - Material test report requirements E - Mfg./treatment process certification requirements F - Inspection/test instructions and acceptance criteria G - Identification of material furnished by RCS H - Quantity ordered and delivery date required I - Signature of review and approval J - Other pertinent information

5.0 All purchase orders issued shall be assigned a File Control Number. Purchase orders

shall be maintained in an "Open" or "Closed" status. 6.0 The purchase order file shall contain a copy of the purchase order, documentation of all

changes and rejections made and information used to define the requirements.




PAGE 3 OF 5


NUMBER QP-600


SECTION VI


REVISION F


7.0 An approved, formally typed purchase order, accurately reflecting all requisition

requirements shall be used to order materials/services from suppliers (Reference Typical PO format Exhibit - 600-2). In addition to the requisition information, the purchase order shall include the following:

A - Number of pages B - PO File Control Number and order date C - Name and address of supplier D - Delivery destination E – Buyer signature F - Other pertinent information

The purchase order shall be reviewed for accuracy prior to issue.

8.0 Purchase orders shall be placed only with approved suppliers (Reference QP-602

Supplier Evaluation and Selection). 9.0 Changes made to purchase orders shall be documented and approved. Change orders

are subject to the same requirements as the initial purchase order and shall include the following:

A - A change level suffix to the PO File Control Number B - A clear explanation of the changes made C - The date of change

10.0 Material rejected back to a supplier (reference QP-802 and 805) shall be documented and

processed using a "debit memo" purchase order. The debit memo shall reflect the original purchase order requirements and reference the inspection report number rejecting the material.

11.0 Copies of purchase orders and debit memos shall be distributed as follows:

A - Supplier B - Purchase Order File




PAGE 4 OF 5


NUMBER QP-600


SECTION VI


REVISION F


12.0 Copies of receiving reports documenting receipt and acceptance of items/services shall be

used to close purchase order files (reference QP-802). 13.0 A system for Department review and approval shall be maintained. 14.0 Conditions of purchase shall be made in accordance with the RCS "terms and conditions

of purchase" stated on the reverse side of the purchase order.




PAGE 5 OF 5


NUMBER QP-600


SECTION VI


REVISION F


EXHIBIT 600-2 Company Purchase Order

The format shall be appropriate to the circumstance an is available for review in the responsible department.

Document ID: RCS FORM 17-PURCHASING




PAGE 1 OF 2


NUMBER QP-601


SECTION VI


REVISION D

SUBJECT: CONTROL OF CUSTOMER SUPPLIED MATERIAL

1.0 POLICY 1.1 Material or equipment supplied to RCS by a customer for use in the production, design or development of products shall be effectively controlled to insure that the items are suitable for use and are handled in accordance with customer requirements. 2.0 RESPONSIBILITY 2.1 The Materials/Purchasing Department Manager is responsible for processing items supplied for a production contract. 2.2 The Engineering Department Manager is responsible when an item is provided for use in design or development. 3.0 PROCEDURE 3.1 All customer supplied material/equipment requirements shall be documented using a zero value purchase order processed in accordance with QP-600 (Control of Purchased Material). All items shall require receiving inspection. 3.2 Customer supplied material shall require the same level of traceability as defined in the RCS Material Traceability Program (reference QP-604). 3.3 Items received shall be inspected in accordance with Quality Procedure QP-802 (Purchased Material, Inspection/Test). 3.4 Equipment supplied that requires periodic test or calibration shall be managed in accordance with QP-800 (Control of Inspection, Measuring and Test Equipment). 3.5 Control and storage of customer material shall be in accordance with QP-900. 3.6 Any discrepancies found during inspection, calibration, storage or use of material/equipment, shall be documented and processed in accordance with Quality Procedure QP-805 (Control of Non-conforming Material). The customer shall be notified immediately.




PAGE 2 OF 2


NUMBER QP-601


SECTION VI


REVISION D

SUBJECT: CONTROL OF CUSTOMER SUPPLIED MATERIAL

4.0 RECORD KEEPING

4.1 Records maintained shall be as specified in QP-800, 802, 805 and 900. 5.0 QUALITY POLICY REVIEW

5.1 Revision B - Revised paragraph 2.1 (clarified Department Manager Title).

5.2 Revision D – Corrected QP reference in 3.2 (is QP-604, was QP-600).

TICE: THE SPECIFICATIONS AND/OR STANDARDS CONTAINED HEREIN ARE THE PROPERTY OF ROHRBACK COSASCO SYSTEMS (RCS). THESE SPECIFICATIONS ARE NOT TO BE COPIED OR USED WITHOUT THE AUTHORIZATION OF RCS AND ARE LOANED SUBJECT TO RETURN TO RCS ON ITS DEMAND.



PAGE 1 OF 5


NUMBER QP-602


SECTION VI


REVISION F

SUBJECT: SUPPLIER EVALUATION

1.0 POLICY

1.1 It is the Company's policy to use only suppliers of materials and services which

conform to the highest standards and which are capable of meeting the Company's requirements for quality delivery and documentation.

2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for the evaluation and

approval of suppliers.

3.0 PROCEDURE 3.1 Requests for evaluation of new suppliers, or reinstatement of a disapproved

supplier, shall be initiated by using RCS Form 18 (Exhibit 602-1). The originator shall fill out Section I and the Supplier Sections II and III.

3.2 Upon completion, the QA evaluation, along with the requested information, shall be

forwarded to Quality Assurance. 3.3 Quality Assurance shall assess the capability and determine the acceptability of

suppliers based on one or more of the following: a. Historical performance to required or similar quality standards. b. Evaluation by RCS or an inspection service to a specified quality system

standard. c. Evaluation by RCS to RCS minimum quality standards and the application of

RCS Source/Receiving Inspection.

d. Mandatory supplier site audit and assessment of supplier quality controls to insure product conformity if product cannot otherwise be verified by RCS Receiving/Inspection/Test.




PAGE 2 OF 5


NUMBER QP-602


SECTION VI


REVISION F


e. Mandatory supplier site QA/QC audit and assessment of suppliers providing

QC equipment calibration services, if supplier certificates of calibration cannot provide direct traceability of calibration equipment used to the National Institute of Standards and Technology (NIST) Standards.

f. The evaluation and approval shall be documented in Section IV of the

Evaluation Request.

3.4 Suppliers approved for use shall be added to the approved supplier listing by QA (Exhibit 602-2). The following information is required:

- Customer identification number (assigned by Purchasing) - Supplier name - Description of material/service supplied - QC surveillance method (receiving/source inspection or other) - Approval status "approved" - Evaluation date (date evaluation was completed)

3.5 Inspection reports shall be used to monitor and evaluate supplier performance.

3.6 Suppliers shall be assessed on their capability and acceptability on an annual basis

(not to exceed a twelve month period). 3.7 The criteria used for continued Supplier acceptability shall be a measure of hard rejections (material returned back to the Supplier for rework or replacement)

3.8 Suppliers who consistently fail to comply with the requirements of purchase orders

shall, at the discretion of the Quality Assurance Department Manager, be disapproved for use. Objective evidence must be prepared by Quality Assurance which defines the supplier's deficiencies.

3.9 Suppliers who have moved their place of business, changed ownership or have not

done business with RCS for a period of twelve (12) months or more shall be disapproved for use by QA pending a supplier re-evaluation (Reference paragraph 3.1).




PAGE 3 OF 5


NUMBER QP-602


SECTION VI


REVISION F


3.10 When a supplier is disapproved for use, the "Approved Supplier List"

(Exhibit 602-2) shall be updated in the following manner:

- The approval status shall be changed to "not approved." - The disapproval date shall be added to the "eval-date" column. - A brief statement as to why the supplier was disapproved added in the

"surveillance" column.

3.11 A supplier may be reinstated on the Approved Suppliers List only after a re-evaluation and approval by Quality Assurance. (Reference Request for Supplier Evaluation paragraph 3.1, 3.2 and 3.3).

3.12 A list of personnel approved to evaluate suppliers shall be maintained.

3.13 Supplier evaluations shall be filed by supplier name.

3.14 A listing of approved suppliers shall be maintained (Exhibit 602-2).

4.0 RECORD KEEPING

4.1 Supplier evaluations (Exhibit 602-1).

4.2 Approved vendor list (Exhibit 602-2).

4.3 Listing of personnel approved to evaluate suppliers. 5.0 QUALITY POLICY REVISION

5.1 Revision D - Revised paragraph 3.6 (clarify period) and 3.7 (clarify Department Manager Title).

5.2 Revision E – Clarified Exhibits, re-numbered pages from 7 to 5. 5.3 Revision F – Add paragraph 3.7




PAGE 4 OF 5


NUMBER QP-602


SECTION VI


REVISION F


EXHIBIT 602-1

Supplier Evaluation Form The form shall be approiate to the circumstance and is

available for review in the responsible Department. Document ID: RCS Form 18-QA




PAGE 5 OF 5


NUMBER QP-602


SECTION VI


REVISION F


EXHIBIT 602-2

Listing of Approved Suppliers The format shall be approiate to the circumstance and is

available for review in the responsible Department. Document ID: RCS Form 19A-QA




PAGE 1 OF 3


NUMBER QP-603


SECTION VI


REVISION A

SUBJECT: CONTROL OF SUBCONTRACT WORK

1.0 POLICY

1.1 Minimum quality assurance standards and practices shall be established and

communicated to subcontractors to assure their compliance to RCS quality objectives.

2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for establishing and

communicating quality standards.

3.0 PROCEDURE 3.1 The subcontractor shall perform all work in strict accordance with the RCS

purchase order and subsidiary documentation. All changes made to purchase orders or specifications must be approved and documented by RCS purchasing prior to shipment.

3.2 The subcontractor shall process RCS purchase orders and perform the work

specified in accordance with RCS subcontractor quality guidelines (Reference Exhibit 603-1).

3.3 All materials shall be subject to an appropriate level of inspection by RCS. Source

inspection, when required, shall be stated on the RCS purchase order. The subcontractor shall schedule the inspection and obtain an inspection release report prior to shipment.

4.0 RECORD KEEPING

4.1 Records of subcontract work are reflected in purchase orders.


5.1 Revision A - Add paragraph 3.3, revise paragraph 3.1.




PAGE 2 OF 3


NUMBER QP-603


SECTION VI


REVISION A


EXHIBIT 603-1 RCS SUBCONTRACTOR QUALITY GUIDELINES

1.0 Only approved documentation of prescribed affectivity referenced in the RCS purchase

order shall be used to perform the work specified. 2.0 Purchase orders and specifications shall be reviewed prior to starting work. RCS shall be

notified immediately when specifications or delivery requirements cannot be met. 3.0 When required, the subcontractor is responsible for issuing purchase orders for materials

or services used in the production of RCS requirements. The purchase orders shall clearly reflect the required RCS specifications.

4.0 The subcontractor is responsible for insuring that suppliers used are capable of performing

to the applicable specifications. When required RCS shall approve suppliers. 5.0 Material test reports are required with each shipment of material (process certifications for

services) and will clearly reflect compliance with the required specifications. All reports will be certified by the subcontractor by signing, dating and noting the RCS traceability code and/or RCS part/ID number on the report.

6.0 Material furnished by RCS and material/processes purchased by the subcontractor shall

be inspected to insure conformance to specification before release to the production process.

7.0 Materials received, stored and released to the production process shall be identified at all

times and maintained traceable to the appropriate material test report and RCS traceability code requirements.

8.0 In process and final inspection points shall be established and performed when necessary

to insure conformance to specification. 9.0 Tools and equipment used for final product acceptance or process control shall be

maintained calibrated and traceable to national measurement standards.




PAGE 3 OF 3


NUMBER QP-603


SECTION VI


REVISION A


EXHIBIT 603-1

RCS SUBCONTRACTOR QUALITY GUIDELINES (cont.)

10.0 Any material found to be nonconforming to specification shall be appropriately marked and

kept separate to insure that the discrepant material will not be mixed with acceptable material during subsequent processing.

11.0 Concessions or deviations requested by a subcontractor must be documented and

processed in accordance with RCS Quality policy on Nonconforming Material (Reference QP-805).

12.0 Once a deficiency in a production process is found, the subcontractor will determine the

cause and take corrective action to resolve the problem and prevent it's recurrence. 13.0 Materials stocked on behalf of RCS to be used for future production shall be marked

appropriately to insure traceability to all required process and/or materials certification. All materials shall be protected against damage, deterioration and loss.

14.0 Materials shipped or delivered shall be packaged appropriately to protect against shipping

damage. 15.0 Unless otherwise stated on the RCS purchase order, all shipments shall contain the

following:

A - Items marked with the RCS part/ID number.

B - Applicable certified material/process reports.

C - Source inspection release (if required).

D - Packing list reflecting the RCS PO items and PO number.




PAGE 1 OF 4


NUMBER QP-604


SECTION VI


REVISION B

SUBJECT: MATERIAL TRACEABILITY PROGRAM

1.0 POLICY

1.1 RCS shall establish and maintain a system of identification and control for materials

and products used or manufactured that requires traceability to applicable drawings, specifications or other documents.

2.0 RESPONSIBILITY

2.1 Department Managers responsible for purchasing, storage, manufacturing and

inspection shall maintain the Material Traceability System.

3.0 PROCEDURE 3.1 A system of numbers and/or letters shall be used to uniquely identify items

requiring traceability. 3.2 Industry recognized traceability standards such as mill heat (cast) numbers or

independent laboratory test report numbers may be used directly as applicable. 3.3 RCS traceability codes, when used, shall be recorded and controlled through the

use of a log. The format of the log shall be appropriate to circumstance and contain the necessary information to insure traceability to appropriate document files (Reference typical log format Exhibit 604-2).

3.4 Quality Assurance shall maintain a listing of all products and materials requiring

traceability. The list shall include method of marking, traceability code system used and documentation file requirements (Reference RCS Form 20, Exhibit 604-1).

3.5 Products and material requiring traceability shall maintain traceability code

markings during all stages of procurement, storage, production, inspection, delivery and installation.

3.6 Control documentation such as purchase orders, work orders and inspection reports used to process traceable items must also include traceability codes.




PAGE 2 OF 4


NUMBER QP-604


SECTION VI


REVISION B


4.0 RECORD KEEPING 4.1 Listing of products and materials that require traceability (Exhibit 604-1). 4.2 RCS code logs (Exhibit 604-2). 4.3 Documentation files as defined in product/materials list (Exhibit 604-1). 4.4 All records stated herein are the responsibility of the Quality Assurance Department

Manager. 5.0 QUALITY POLICY REVISION 5.1 Revision B – Cl arified Exhibits.




PAGE 3 OF 4


NUMBER QP-604


SECTION VI


REVISION B


EXHIBIT 604-1

Product and Materials listing The format shall be appropriate to the circumstance and is

available for review in the responsible Department.

Document ID: RCS FORM 20-QA




PAGE 4 OF 4


NUMBER QP-604


SECTION VI


REVISION B


EXHIBIT 604-2

Traceability Code Log The format shall be appropriate to the circumstance and is

Available for review in the responsible Department.

Document ID: RCS FORM 30-QA



RCS FORM 05-QA




PAGE

1 OF 4

ORIGINAL RELEASE

11-30-88 NUMBER

QP-700 SECTION

VII REVISION DATE

3-11-11 REVISION

C

SUBJECT: MANUFACTURING PROCESS CONTROL

1.0 POLICY

1.1 The manufacturing operations at RCS shall be carried out under controlled

conditions. Production processes shall be planned and documented to the extent necessary to insure that quality requirements are consistently met.

2.0 RESPONSIBILITY

2.1 The Manufacturing Department Manager is responsible for manufacturing

processes.

3.0 PROCEDURE 3.1 Requirements for manufacturing shall be documented as a product forecast or a

sales order requirement and submitted to production control for material planning and work scheduling.

3.2 The manufacturing process shall be controlled using work orders issued in

accordance with RCS work order guidelines (Reference Exhibit 700-1). 3.3 The manufacturing process shall be subject to an appropriate level of

inspection/test to ensure quality requirements are met. Inspection/test requirements shall become a documented part of the work order.

3.4 A list of RCS personnel authorized to approve and release work orders shall be

maintained. 3.5 Manufacturing work orders used to build engineering/manufacturing prototypes

shall be clearly marked "Engineering/Manufacturing Prototypes." Prototype work orders shall be issued in accordance with RCS Work Order

Guidelines (Exhibit 700-1). However, all supporting manufacturing work instructions and engineering documentation used may be preliminary in nature and do not have to be formally issued or controlled. Records of prototype work orders do not have to be maintained in closed work order files.



RCS FORM 05-QA




PAGE

2 OF 4

ORIGINAL RELEASE

11-30-88 NUMBER

QP-700 SECTION

VII REVISION DATE

3-11-11 REVISION

C


4.0 RECORD KEEPING

4.1 "Open" and "Closed" work order files. (Prototype work orders not required).

4.2 List of personnel that can approve work orders. 5.0 QUALITY POLICY REVIEW

5.1 Revision B - Revised paragraph 2.1 (clarified Department Manager Title). 5.2 Revision C – Clarified approval requirements.



RCS FORM 05-QA




PAGE

3 OF 4

ORIGINAL RELEASE

11-30-88 NUMBER

QP-700 SECTION

VII REVISION DATE

3-11-11 REVISION

C


EXHIBIT 700-1

WORK ORDER GUIDELINES

1.0 The form of the work order shall be appropriate to the circumstance. It may be hand written, typed or computer generated.

2.0 Design/process documentation issued with or used to generate work order instructions

shall be controlled in accordance with QP-501 (Documentation Control). 3.0 Work orders shall be prepared and approved by authorized personnel. They shall

accurately define the work to be performed, equipment to be used when necessary and shall include the following information:

A - Item description

B - RCS Part/Specification Control Number and Revision Level

C - Material traceability code markings (as applicable)

D - Sequence of production operations showing all inspection/test hold points.

E - Materials list

F - Quantity ordered and scheduled completion date

G - Other pertinent information

4.0 All work orders issued shall be assigned a File Control Number. Work orders shall be

maintained in an "open" or closed" status. 5.0 Out of plant processing requirements shall be managed in accordance with QP-600

(Control of Purchased Materials and Services).



RCS FORM 05-QA




PAGE

4 OF 4

ORIGINAL RELEASE

11-30-88 NUMBER

QP-700 SECTION

VII REVISION DATE

3-11-11 REVISION

C


6.0 Work order files shall contain a copy of the work order, any changes made to the work

order, evidence that all required inspection and test has been performed. 7.0 Changes made to work orders shall be approved and documented. Changes made to

accompanying design documentation or work instructions shall be managed in accordance with QP-501 and QP-303 respectively.




PAGE 1 OF 2


NUMBER QP-701


SECTION VII


REVISION C

SUBJECT: SPECIAL PROCESS CONTROL, WELDING

1.0 POLICY

1.1 RCS shall establish and maintain control over welding processes to insure that RCS quality standards and contractual welding code requirements are met.

1.2 All welding procedure specifications shall be documented. When required, welding procedure qualifications and welder qualifications shall be performed to the appropriate welding standard.

2.0 RESPONSIBILITY

2.1 The Engineering Department Manager is responsible for documenting welding procedure specifications (WPS), welding procedure qualification records (PQR) and welder performance qualifications (WPQ).

2.2 The Quality Assurance Department Manager is responsible for reviewing and approving welding process documentation.

3.0 PROCEDURE

3.1 Product Design Specifications shall clearly define the applicable welding standard requirements.

3.2 Welding Procedure Specifications (WPS) shall contain the necessary information to meet the applicable welding standard qualification requirements (Reference RCS Form 31).

3.3 Welding Procedure Qualification Records (PQR) shall be documented and sample weld analysis performed in accordance with the applicable welding standard (Reference RCS Form 32).

3.4 Welder Performance Qualification (WPQ) shall be performed to the applicable WPS and welding standard prior to performing the weld. (Reference RCS Form 33).




PAGE 2 OF 2


NUMBER QP-701


SECTION VII


REVISION C

SUBJECT: SPECIAL PROCESS CONTROL, WELDING

3.5 Welding process documentation shall be in accordance with RCS work instructions

(QP-303) and the applicable welding standard.

3.6 Welding materials (wire, electrodes, back-up material etc.) shall be purchased in accordance with QP-600 (Control of Purchased Materials) and QP-800 (Inspection of Purchased Materials).

3.7 All welding materials shall maintain full traceability to a materials test report.

3.8 Storage and issue of welding materials shall be managed under controlled

conditions. The material shall maintain it's identity in storage and traceability throughout the production process.

3.9 Welding equipment operational characteristic shall be monitored per QP-800

(Calibration of Equipment) or verified prior to use.

3.10 Review and approval requirements shall be documented by signing and dating the appropriate documents.

4.0 RECORD KEEPING

4.1 WPS, PQR and WPQ.

4.2 Welding material test reports. 5.0 QUALITY POLICY REVISION

5.1 Revision A - Revised paragraph 2.1 (clarified Department Manager Title).

5.2 Revision B – Revised Exhibits

5.3 Revision C – Removed Exhibits




PAGE 1 OF 1


NUMBER QP-702


SECTION VII


REVISION A

SUBJECT: SPECIAL PROCESSES, OTHER

1.0 POLICY

1.1 RCS shall establish and maintain control of Special Processes (non-destructive testing, heat treating, electroplating, etc.) used in the manufacture or inspection of products to the extent necessary to ensure an acceptable level of quality.

2.0 RESPONSIBILITY

2.1 The Manufacturing Department Manager is responsible for documenting RCS Special Manufacturing Processes.

2.2 The Quality Assurance Department Manager is responsible for the review and

approval of RCS Special Process documentation and non-destructive testing requirements.

3.0 PROCEDURE

3.1 Product/process specifications shall clearly define applicable Special Process requirements.

3.2 RCS Special Processes shall be documented in accordance with QP-303 (Work

Instructions).

3.3 Special Processes that are subcontracted shall be controlled in accordance with QP-600 (Control of Purchase Material and Services).

4.0 RECORD KEEPING

4.1 RCS Special Process documentation.

4.2 Subcontracted Special Process documentation shall be reflected in the use of purchase orders.


5.1 Revision A - Revised paragraph 2.1 - (clarified Department Manager Title).




PAGE 1 OF 2


NUMBER QP-703


SECTION VII


REVISION B

SUBJECT: CONTROL OF PRODUCTION TOOLING AND EQUIPMENT

1.0 POLICY 1.1 The specification, design and use of production tooling and equipment shall be

controlled to insure that the tooling/equipment performs to the required specifications and quality standards.

2.0 RESPONSIBILITY

2.1 The Manufacturing Department Manager is responsible for production tooling and

equipment.

3.0 PROCEDURE 3.1 Design documentation used to specify or develop production tooling and equipment

shall be controlled in accordance with QP-501 (Documentation Control). 3.2 Manufacturing Engineering shall document production tooling and equipment

design requirements to the extent necessary to allow for inspection and verification of it's ability to perform the function intended.

3.3 Tooling/equipment design documentation and, when required maintenance and

inspection records shall be maintained. 3.4 Production tooling/equipment and associated design documentation shall be

identified with a tooling control number. The status of production tooling/equipment shall be maintained in a log (Reference RCS Form 21, Exhibit 703-1).

3.5 Any production tooling/equipment used as quality control acceptance criteria shall

be managed in accordance with QP-800 (Control of Inspection/Test Equipment).

4.0 RECORD KEEPING 4.1 Tooling/Equipment Status Log (Exhibit 703-1) 4.2 Tooling/equipment design documentation, inspection and maintenance records

files.

5.0 QUALITY POLICY REVISION 5.1 Revision A - Revised paragraph 2.1 (clarified Department Manager Title).




PAGE 2 OF 2


NUMBER QP-703


SECTION VII


REVISION B

SUBJECT: CONTROL OF PRODUCTION TOOLING AND EQUIPMENT

5.0 Cont’d 5.1 Revision B – Clarified Exhibits

EXHIBIT 703-1 Production/Tooling/Equipment Status Log

The format shall be appropriate to the circumstance and is Available for review in the responsible Department.




PAGE 1 OF 3


NUMBER QP-800


SECTION VIII


REVISION A

SUBJECT: CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT

1.0 POLICY

1.1 RCS shall establish a system to control, calibrate and maintain inspection/test and

process control equipment to appropriate measurement standards to insure consistent quality of products and processes.

2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for managing this

program.

3.0 PROCEDURE 3.1 Design documentation used to specify or develop inspection/test or process control

equipment (hereafter called QC Equipment) shall be controlled in accordance with QP-501 (Control of Documentation).

3.2 QC Equipment shall be managed in accordance with RCS QC Equipment

guidelines (Reference Exhibit 800-1).

4.0 RECORD KEEPING 4.1 Master QC Equipment record files.




PAGE 2 OF 3


NUMBER QP-800


SECTION VIII


REVISION A


EXHIBIT 800-1 RCS QC EQUIPMENT GUIDELINES 1.0 QC Equipment shall be tested and calibrated in accordance with documented methods prior

to initial use and periodically thereafter. 2.0 Test and calibration schedules shall be developed in a manner that will insure the equipment

will be used in proper calibration. 3.0 Calibration of QC Equipment shall be accomplished by comparison with certified

measurement standards that are traceable to or have known relationships to national standards.

4.0 QC Equipment determined to be nonconforming to applicable standards or had not been

maintained to the required calibration schedule shall be identified in a manner to insure that it would not be used in an inspection/test acceptance function.

5.0 An assessment shall be performed and documented to determine the validity of previous

inspections/tests performed with QC equipment that is found to be out of calibration. 6.0 QC Equipment shall be approved for use by authorized personnel and permanently identified

with a control number. A master file of all QC Equipment documentation shall be maintained and contain the following information:

A - Item control number B - Description/function C - Established calibration intervals D - Calibration standard requirements E - Calibration records F - Documentation of assessment of inspections/tests performed with QC

equipment found to be out of calibration All QC Equipment documentation shall be maintained traceable to the Equipment Control Number.




PAGE 3 OF 3


NUMBER QP-800


SECTION VIII


REVISION A


EXHIBIT 800-1

RCS QC EQUIPMENT GUIDELINES 7.0 Requirements for subcontracted calibration services shall be documented and processed in

accordance with QP-600 (Control of Purchased Materials and Services). The purchase requisition shall clearly state the following:

A - Item control number B - Description C - Calibration control standard to be used D - Certification of calibration required E - Receiving inspection required





PAGE 1 OF 2


NUMBER QP-801

SECTION VIII


REVISION B

SUBJECT: WORK IN PROCESS, INSPECTION AND TEST

1.0 POLICY

1.1 The quality of RCS products shall be controlled and monitored during intermediate

stages of manufacturing. In-process inspection and/or test shall be performed when necessary to insure final product conformance.

2.0 RESPONSIBILITY

2.1 The Quality Assurance Department Manager is responsible for in-process

inspection and test.

3.0 PROCEDURE 3.1 In-process inspection/test requirements shall be established during Quality

Planning (Reference QP-301). 3.2 Requirements for in-process inspection/test shall be documented in the sequence

of Production Operations (Reference QP-700, Manufacturing Process Control). 3.3 Inspection/test is to be performed using applicable procedures, drawings,

specifications and other appropriate reference material (Reference QP-501 Documentation Control and QP-303 Work Instructions).

3.4 All equipment used for inspection and test shall be controlled in accordance with

QP-800 (Control of Inspection, Measuring and Test Equipment). 3.5 Subcontracted inspection or test requirements shall be processed in accordance

with QP-600 (Control of Purchased Materials and Services). All services require appropriate documented test results or process certification.

3.6 Acceptance of in-process inspection/test shall be documented by authorized

inspection personnel in accordance with QP-803 (Evidenct of Inspection/Test).

3.7 Evidence of in-process inspection/test acceptance must be maintained with the item until final inspection/test (Reference QP-804).





PAGE 2 OF 2


NUMBER QP-801

SECTION VIII


REVISION B

SUBJECT: WORK IN PROCESS, INSPECTION AND TEST

3.8 Parts or assemblies found to be nonconforming shall be tagged with a

nonconformance history tag and the rejection documented (Reference Exhibit 801-1 RCS Form 22). After appropriate rework the item shall be resubmitted to inspection/test.

3.9 Parts or assemblies that cannot be reworked to the required manufacturing and

quality standard shall be submitted to the material review board for final disposition (Reference Control of nonconforming material QP-805).

4.0 RECORD KEEPING 4.1 Nonconformance history tags (Exhibit 801-1) 4.2 Applicable inspection/test data records as specified in inspection/test procedures. 4.3 Sequence of production operations showing evidence of inspection/test acceptance.

This record is filed in the "closed work order file" (Reference QP-700). 5.0 QUALITY POLICY REVISION

5.1 Revision A – Clarified Exhibit 5.2 Revision B – Removed Exhibit



RCS FORM 05-QA




PAGE

1 OF 3

ORIGINAL RELEASE

9-12-88 NUMBER

QP-802 SECTION

VIII REVISION DATE

3-11-11 REVISION

F

SUBJECT: PURCHASED MATERIAL/SERVICES, INSPECTION AND TEST

1.0 POLICY 1.1 RCS shall maintain an appropriate level of inspection and/or test for purchased

materials and services to insure conformance to specified requirements and quality standards.

2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager is responsible for inspection/test of

purchased materials and services. 3.0 PROCEDURE 3.1 Inspection/test requirements shall be established during quality planning (Reference

QP-302). 3.2 Purchase orders issued for materials and services that require inspection shall be

processed in accordance with QP-600 (Control of Purchased Materials and Services). 3.3 Receipt of materials/services shall be documented on a "Receiving Move Order". The

form of the report shall be appropriate to the circumstance. It may be hand written, computer generated, or electronic.

3.4 Receiving Move Orders shall contain the following information: A - Purchase order number B - Quantity received (verified at time of receipt) C - Date received D - Item identification (verified at time of receipt) E - Other pertinent information 3.5 Material that is required for urgent production requirements may be released prior to

the completion of the inspection process provided that: A. The release is authorized by the Material Review Board or Representative.



RCS FORM 05-QA




PAGE

2 OF 3

ORIGINAL RELEASE

9-12-88 NUMBER

QP-802 SECTION

VIII REVISION DATE

11-30-09 REVISION

F


B. The exact quantity released and location of use (i.e. issue to work orders, sales orders, inventory etc.) is documented and the record is maintained with the Receiving Move Order throughout the inspection process. C. The quantity of material released does not affect the inspection plan quantity (i.e. sample lot size or 100% inspection). D. All released material is recalled from service, when required, based on inspection findings and final disposition of the Material Review Board (Ref. QP-805 – Control of Non-Conforming Material). The MRB QA Representative shall perform the recall. 3.6 Inspection and/or test is to be performed to purchase order requirements using

applicable procedures, specifications and other appropriate reference material (Reference QP-501, QP-303 and QP-604).

3.7 Material that has been source inspected shall be inspected for shipping damage and

documentation requirements. 3.8 Equipment used for inspection/test shall be controlled in accordance with QP-800

(Control of Inspection, Measuring and Test Equipment). 3.9 Supplier documentation (Material Test Reports, process certification, etc.) found to be

acceptable shall be signed and dated. A documentation file shall be maintained by RCS Purchase Order number.

3.10 Acceptance of material/services shall be documented by authorized inspection

personnel signing and dating the Receiving Move Order. 3.11 Material/services that are found to be nonconforming shall be positively identified and

kept separate from acceptable material. All non-conformances shall be documented using an inspection report (RCS Form 23 Exhibit 802-1).



RCS FORM 05-QA




PAGE

3 OF 3

ORIGINAL RELEASE

9-12-88 NUMBER

QP-802 SECTION

VIII REVISION DATE

3-11-11 REVISION

F


3.12 All nonconforming material and material with discrepant supplier documentation shall

be submitted to the Material Review Board for disposition (Reference QP-805 Control of Nonconforming Material).

4.0 RECORD KEEPING 4.1 Receiving Move Orders. Responsibility: Accounting Department Manager. 4.2 Inspection reports filed by supplier (Exhibit 802-1). 4.3 Supplier documentation filed by RCS Purchase Order number. 5.0 QUALITY POLICY REVISION

5.1 Revision D – Clarified Exhibit 5.2 Revision E – Removed Exhibit, updated paragraph 3.7. 5.3 Revision F – Updated Receiving Move Order requirements.





PAGE 1 OF 2


NUMBER QP-803

SECTION VIII


REVISION A

SUBJECT: INDICATION OF INSPECTION/TEST STATUS

1.0 POLICY 1.1 RCS shall document evidence of inspection and test to the extent necessary to

assure that only products that have passed the required quality control are dispatched, used or installed.

2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager is responsible for documenting evidence

of inspection. 3.0 PROCEDURE 3.1 Evidence of inspection/test shall remain with items throughout all manufacturing,

inspection and test processes. 3.2 Documentation of evidence of inspection and test shall be accomplished by affixing

appropriate tags, stamp impressions or authorized signatures to items or on related documentation.

3.3 When inspection/test stamps are used they shall be issued and controlled in

accordance with QP-806 (Inspection and Test Stamp Control). 3.4 Evidence of inspection/test for items shall be documented using the following

guidelines: A. Purchased materials/services receiving reports, inspection reports and source

inspection reports shall be dated and appropriately marked. B. Items that are identified with serial numbers shall be tagged or marked

showing inspection/test acceptance. Related control documentation shall also be marked and dated.

C. Items not serialized and controlled in lots shall have the related control

documentation appropriately marked and dated.





PAGE 2 OF 2


NUMBER QP-803

SECTION VIII


REVISION A

SUBJECT: INDICATION OF INSPECTION/TEST STATUS

D. Documentation/certifications shall be appropriately marked and dated. 3.5 Items found to be nonconforming to this procedure shall be processed in accordance

with QP-805 (Control of Nonconforming Material). 4.0 RECORD KEEPING 4.1 Inspection and receiving reports (Ref. QP-802) 4.2 Supplier QA documentation (Ref. QP-802) 4.3 Sequence of production operations showing acceptance of inspection/test processes

(Ref. QP-801) 5.0 QUALITY POLICY REVISION

5.1 Revision A – Updated paragraph 3.4 (B.) – Removed stamps





PAGE 1 OF 2


NUMBER QP-804

SECTION VIII


REVISION B

SUBJECT: COMPLETED ITEM, FINAL INSPECTION AND TEST

1.0 POLICY 1.1 Final inspection /test shall be performed on all finished goods prior to release to stock

or to customer orders to obtain an overall measure of conformance to design specifications and quality requirements.

2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager is responsible for final inspection and

test. 3.0 PROCEDURE 3.1 Final inspection/test requirements shall be established during Quality Planning

(Reference QP-301). 3.2 Final inspection/test shall be documented in the sequence of Production Operations

(Reference QP-700, Manufacturing Process Control). 3.3 Finished goods will not be accepted for final inspection/test unless all previous in-

process inspection and test requirements have been met (Reference QP-801 In-process Inspection and Test).

3.4 Inspection/test is to be performed using applicable procedures, drawings,

specifications and other appropriate reference material (Reference QP-501 Documentation Control and QP-303 Work Instructions).

3.5 All equipment used for inspection and test shall be controlled in accordance with QP-

800 (Control of Inspection, Measuring and Test Equipment). 3.6 Subcontracted inspection or test requirements shall be processed in accordance with

QP-600 (Control of Purchased Materials and Services). All services require appropriate documented test results or process certification.

3.7 Acceptance of final inspection/test shall be documented by authorized inspection

personnel in accordance with QP-803 (Evidence of Inspection/Test).





PAGE 2 OF 2


NUMBER QP-804

SECTION VIII


REVISION B

SUBJECT: COMPLETED ITEM, FINAL INSPECTION AND TEST

3.8 Evidence of final inspection/test acceptance must be maintained with the item as

specified in QP-803. 3.9 Finished goods found to be nonconforming shall be tagged with a nonconformance

history tag and the rejection documented (Reference Exhibit 801-1 RCS FORM 22-QA). After appropriate rework the item shall be resubmitted to inspection/test.

3.10 Finished goods that cannot be reworked to the required manufacturing and quality

standard shall be submitted to the Material Review Board for final disposition (Reference Control of Nonconforming Material QP-805).

4.0 RECORD KEEPING 4.1 Nonconformance history tags (Exhibit 801-1) 4.2 Applicable inspection/test data records as specified in inspection/test procedures. 4.3 Sequence of production operations showing evidence of inspection/test acceptance. This record is filed in the "closed work order file" (Reference QP-700). 5.0 QUALITY POLICY REVISION

5.1 Revision A – Clarified Exhibit 5.2 Revision B – Removed Exhibit





PAGE 1 OF 3


NUMBER QP-805

SECTION VIII


REVISION D

SUBJECT: CONTROL OF NONCONFORMING MATERIAL

1.0 POLICY 1.1 When it is determined that material does not conform to required design specifications

or quality standards a process of review, evaluation and final disposition of the identified material shall be employed to assure that only materials of acceptable quality are used or shipped.

1.2 A Material Review Board (MRB) shall be established to evaluate nonconforming

material and make final disposition for use. The MRB shall be composed of personnel from Quality Assurance and Engineering. Other department personnel may serve on the MRB in a non-voting advisory capacity.

2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager is responsible for the MRB process and

shall coordinate the activity. 2.2 The MRB shall make final disposition of nonconforming material and initiate rework

instructions and/or corrective action as required. 3.0 PROCEDURE 3.1 An Inspection Report (IR) RCS Form 23 shall be used to document all discrepancies

found which are not acceptable (use as is) nor re-workable to an acceptable condition (rework).

3.2 IR's issued shall be identified with a unique control number. All associated

nonconforming material shall be marked with the control number and kept separate to insure material is not used prior to authorized disposition.

3.3 Nonconforming material shall maintain traceability to the IR control number

throughout the MRB process and any subsequent rework or replacement processing.





PAGE 2 OF 3


NUMBER QP-805

SECTION VIII


REVISION D


3.4 The Quality Control Representative shall convene the MRB activity as required to

disposition nonconforming materials in a timely manner. 3.5 The MRB shall technically review and evaluate all reported discrepancies and make

an appropriate disposition: A. "Use as is" - materials found to be nonconforming in a minor way and is

deemed suitable for its intended purpose. B. "Rework" - material found to be reworkable to an acceptable condition.

Rework instructions shall be issued by the MRB to the extent necessary to insure satisfactory completion.

C. "Scrap" - material that cannot be reworked to an acceptable condition. D. "Return to supplier for rework or replacement" - material rejected back to a

supplier may be dispositioned either "Rework" per above rework guidelines or "Replacement" if the material cannot be reworked or is otherwise unusable.

Caution: Any "rework" or "use as is" disposition on third party certified

designs that take the product outside of the certification design as defined in the certification documents are not permitted.

Any concessions for third party certified designs that are within

the certification design as defined in the certification documents shall be approved by the Quality Assurance Department Manager.

The Quality Assurance Department Manager and/or Quality Control Supervisor may

act solely on behalf of the MRB in cases of a clear rejection such as wrong material/item, unfinished processing, obvious scrap, etc.





PAGE 3 OF 3


NUMBER QP-805

SECTION VIII


REVISION D


3.6 During MRB processing, requirements for corrective action shall be determined and

issued when required in accordance with QP-307 (Corrective Action) or QP-500/501 (Engineering Design/Documentation Control). MRB issues that affect third party certified products shall be acted upon immediately.

3.7 Nonconforming materials reworked or replaced shall be resubmitted to the

appropriate inspection/test function. 3.8 After final disposition by the MRB a copy of the IR shall be distributed to the supplier

or RCS function directly responsible for the nonconforming material. 3.9 A file of IR's shall be maintained by supplier/RCS manufacturing function. 3.10 A list of RCS personnel authorized to serve on the MRB shall be maintained. 4.0 RECORD KEEPING 4.1 MRB file of Inspection Reports. 4.2 List of authorized MRB personnel. 5.0 QUALITY POLICY REVISION

5.1 Revision B – Clarified Exhibit

5.2 Revision C – Updated QA Department Manager title, removed Exhibit 805-1.

5.3 Revision D – Clarified paragraph 3.1




PAGE 1 OF 1


NUMBER QP-806


SECTION VIII


REVISION C

SUBJECT: INSPECTION AND TEST STAMP CONTROL

1.0 POLICY 1.1 Quality Assurance Stamps used to identify inspection, test or other quality related

acceptance decisions shall be controlled to assure proper use. 2.0 RESPONSIBILITY 2.1 The Quality Assurance Department Manager is responsible for the control of

inspection and test stamps. 3.0 PROCEDURE 3.1 The design of inspection/test stamps shall include a unique control number and

identify the quality function being performed: A -In-process Inspection B -Final Inspection C -Test Acceptance D -Other as required 3.2 Stamps issued shall be maintained traceable to the particular individual assigned the

responsibility for making quality decisions of acceptance. 3.3 The status of stamps issued for use shall be maintained in a log (Reference RCS

Form 24) 4.0 RECORD KEEPING 4.1 Inspection/test stamp log. 5.0 QUALITY POLICY REVISION

5.1 Revision B – Clarified Exhibit

5.2 Revision C – Removed Exhibit 806-1.




PAGE 1 OF 3


NUMBER QP-900


SECTION IX


REVISION D

SUBJECT: MATERIAL STORAGE AND CONTROL

1.0 POLICY

1.1 Stock areas used for storage of RCS products and materials used in the manufacturing of products shall be controlled and maintained to insure the safe keeping, preservation and quality of the items stored.

2.0 RESPONSIBILITY

2.1 The Materials/Purchasing Department Manager is responsible for the storage and control of materials.

2.2 The Quality Assurance Department Manager is responsible for the issue and

maintenance of the Sensitive Material List (RCS Form 25-QA). 3.0 PROCEDURE

3.1 All materials stored shall be clearly identified and marked with an RCS stock control number. Items shall be handled and protected in accordance with QP-904 (Material Handling and Protection), QP-903 (Material Packaging/ Preservation) and QP-905 (ESD Protection).

3.2 Materials that require additional traceability markings shall be managed in

accordance with QP-604 (Material Traceability Program).

3.3 Sensitive materials (Material that is know to have a limited shelf life) shall be clearly marked with the use expiration date. A listing of sensitive material shall be maintained (Reference Exhibit 900-1 RCS Form 25).

3.4 A stock rotation plan shall be utilized to insure first in first out control of materials.

3.5 Material submitted for acceptance into stock shall be verified as meeting the

requirements of QP-803 (Indication of Inspection Status).

3.6 Periodic inspections of materials or products in storage shall be performed to evaluate compliance to this policy (Reference QP-306 Quality Audit).




PAGE 2 OF 3


NUMBER QP-900


SECTION IX


REVISION D


3.7 Items found to be nonconforming to this policy shall be managed in accordance

with QP-805 (Control of Nonconforming Material).

3.8 A list of personnel authorized to receive and issue stores shall be maintained. 4.0 RECORD KEEPING

4.1 Sensitive Material Stock List (Exhibit 900-1)

4.2 Listing of personnel authorized to receive and issue stores. 5.0 QUALITY POLICY REVISION

5.1 Revision C - Revised paragraphs 2.1 and 2.2 (clarified Department Manager Title). 5.2 Revision D – Clarified Exhibit




PAGE 3 OF 3


NUMBER QP-900


SECTION IX


REVISION D


EXHIBIT 900-1

Sensitive Material Listing The format shall be appropriate to the circumstance and is

available for review in the responsible Department. Document ID: RCS FORM 25-QA




PAGE 1 OF 4


NUMBER QP-901


SECTION IX


REVISION D

SUBJECT: CUSTOMER RETURNED MATERIAL

1.0 POLICY

1.1 Materials returned to RCS after initial delivery for modification, repair, replacement or credit shall be identified and controlled to the extent necessary to assure timely and accurate processing and disposition.

2.0 RESPONSIBILITY

2.1 The Quality Control Department Manager is responsible for processing returned materials.

3.0 PROCEDURE

3.1 All returned material shall be authorized and processed in accordance with RCS standard terms and condition of sale. After receipt of materials requirements for processing repairs, replacements, etc., shall be documented using sales orders managed in accordance with QP-401 (Customer Order Processing).

3.2 The receipt of returned goods shall be documented using a Returned Goods Report

(RCS Form 26, Exhibit 901-1). Materials received shall be itemized in the "Items Returned" section of the report. The balance of the report shall be completed and material processed as required depending on the nature of the return, i.e. repair, replace, credit, etc.

3.3 Returned goods reports issued shall be assigned a unique control number. All

associated material returned shall be clearly marked with the control number so that customer identity can be assured.

3.4 All returned material shall be examined upon receipt for shipping damage and

obvious defects.

3.5 Prior to initiating repair, inspection/test or modification of returned products, Engineering Change Notices (ECN's, reference QP-501) issued requiring product update, modification or inspection shall be reviewed and the requirements addressed. Incorporation of ECN's and the date shall be noted on the RG Report .




PAGE 2 OF 4


NUMBER QP-901


SECTION IX


REVISION D


3.6 Customer owned items returned for repair or modification, to be returned to the

customer, shall be inspected and tested in accordance with applicable procedures. (Reference QP-303).

3.7 Any returned items to be routed into a controlled stock area shall be appropriately

reinspected/retested (Reference QP-902).

3.8 Any items returned for credit or replacement that are in a less-than-new condition shall be submitted to the Materials Review Board for disposition (Reference QP-805, Control of Nonconforming Material).

3.9 A summary of product repairs shall be maintained (Reference RCS Form 27,

Exhibit 901-2). Quality Assurance shall periodically review the repair summary for possible quality/reliability corrective action (Reference QP-307).

4.0 RECORD KEEPING

4.1 Returned Goods Reports (Exhibit 901-1)

4.2 Repair Summary (Exhibit 901-2)

4.3 Copies of ECN's with effectivity requiring product update or modification. 5.0 QUALITY POLICY REVISION

5.1 Revision C - Revised paragraph 2.1 (clarified Department Manager Title).

5.2 Revision D – Clarified Exhibits




PAGE 3 OF 4


NUMBER QP-901


SECTION IX


REVISION D


EXHIBIT 901-1

Returned Goods Report The format shall be appropriate to the circumstance and is

available for review in the responsible Department Document ID: RCS FORM 26C-QA




PAGE 4 OF 4


NUMBER QP-901


SECTION IX


REVISION D


EXHIBIT 901-2

Repair Summary Report The format shall be appropriate to the circumstance and is

Available for review in the responsible Department.

Document ID: RCS FORM 27-REPAIR




PAGE 1 OF 1


NUMBER QP-902


SECTION IX


REVISION B

SUBJECT: RETURNS TO STOCK

1.0 POLICY

1.1 A system shall be established and maintained to assure that only materials of acceptable quality are readmitted into stock inventory.

2.0 RESPONSIBILITY

2.1 The Materials/Purchasing Department Manager is responsible for processing materials returned to stock.

3.0 RESPONSIBILITY

3.1 Materials designated for return to stock shall be reinspected/retested to verify that the item meets the requirements of the stock control number under which it is to be stocked.

3.2 Materials and related control documentation shall be verified in accordance with the

requirements of QP-807 (Indication of Inspection/Test Status) prior to acceptance into stock.

3.3 Materials found nonconforming to this policy shall be processed in accordance with

QP-805 (Control of Nonconforming Material). 4.0 RECORD KEEPING

4.1 As specified in QP-803 (Indication of Inspection/Test Status). 5.0 QUALITY POLICY REVISION

5.1 Revision A - Revised paragraph 2.1 (clarified Department Manager Title). Revision B – Corrected ‘SUBJECT’ (was: CUSTOMER RETURNED MATERIAL).




PAGE 1 OF 3


NUMBER QP-903


SECTION IX


REVISION B

SUBJECT: MATERIAL PACKAGING/PRESERVATION, PACKING AND SHIPMENT

1.0 POLICY

1.1 RCS shall control the processes of packaging/ preservation, packing and shipping to assure product quality is protected and the delivery using common carriers can be made to the proper destination with the product arriving in an acceptable condition, assuming reasonable diligence is exercised by the carrier in handling.

2.0 RESPONSIBILITY

2.1 The Materials/Purchasing Department Manager is responsible for the packing and shipping process.

2.2 The Materials/Purchasing Department Manager is responsible for product

packaging/preservation designs and evaluation for adequacy. 3.0 PROCEDURE

3.1 Products shall be packaged/preserved to the extent necessary to protect product quality during RCS storage and when submitted for packing and shipment. Requirements for packaging/preservation shall be determined during quality planning (Reference QP-302).

3.2 When required, packaging/preservation and packing methods shall be documented

and managed in accordance with QP-303 (Work Instructions).

3.3 Items submitted for shipment shall be accompanied by a manifest document clearly indicating all items to be shipped, quantities, items/quantities back ordered, etc. (Reference Example of a Typical Manifest Document, Exhibit 903-1).

3.4 Upon receipt of items to be shipped an inspection shall be performed for item

identification, correct quantity, evidence of inspection, damage and any obvious omissions or errors.

3.5 Inspection requirements shall be documented by signing and dating a copy of the

Manifest Document (Reference QP-803 Indication of Inspection).




PAGE 2 OF 3


NUMBER QP-903


SECTION IX


REVISION B


3.6 All packing and marking shall be performed in accordance with RCS standard

practice and/or customer instructions. Upon receipt of the final shipping documentation the shipment shall be verified as meeting the requirements of the customer packing and shipping instructions.

3.7 Material found to be nonconforming to this policy shall be managed in accordance

with QP-805 (Control of Nonconforming Material). 4.0 RECORD KEEPING

4.1 A copy of the Manifest Document indicating inspection acceptance. 5.0 QUALITY POLICY REVISION

5.1 Revision A - Revised paragraphs 2.1 and 2.2 (clarified Department Manager Title). 5.2 Revision B – Clarified Exhibit




PAGE 3 OF 3


NUMBER QP-903


SECTION IX


REVISION B


EXHIBIT 903-1

Manifest/Packing Document The format shall be appropriate to the circumstance and is

available for review in the responsible epartment.

Document ID: RCS FORM 28-MATERIAL MGT.




PAGE 1 OF 1


NUMBER QP-904


SECTION IX


REVISION B

SUBJECT: MATERIAL HANDLING AND PROTECTION

1.0 POLICY

1.1 Methods for material handling shall be employed by RCS as necessary to ensure the protection of material quality during all phases of manufacture and storage.

2.0 RESPONSIBILITY

2.1 The Material/Purchasing Department Manager is responsible for the material handling process.

2.2 The Material/Purchasing Department Manager is responsible for the

specification/design of material handling equipment and fixtures. 3.0 PROCEDURE

3.1 Requirements for handling material shall be determined during Quality Planning (Reference QP-302).

3.2 When necessary material handling requirements shall be documented in

accordance with QP-303 (Work Instructions).

3.3 Material requiring special handling shall be clearly labeled or tagged with an appropriate warning or instruction to insure that the material is not mishandled (reference QP-905, ESD Sensitive Devices).

3.4 Material requiring traceability shall be handled to prevent loss of identity (Reference

Material Traceability Program QP-604).

3.5 Material or handling processes found to be nonconforming to this policy shall be managed in accordance with QP-805 (Control of Nonconforming Material).

4.0 RECORD KEEPING

4.1 Requirements for material handling shall be reflected in the use of work instructions and/or proper labels/tags as required.


5.1 Revision B - Revised paragraphs 2.1 and 2.2 (clarified Department Manager Title).




PAGE 1 OF 2


NUMBER QP-905


SECTION IX


REVISION B

SUBJECT: PROTECTION OF ELECTROSTATIC SENSITIVE DEVICES & ASSEMBLIES

1.0 POLICY

1.1 Materials and assemblies sensitive to damage by electrostatic discharge (ESD) shall be handled and protected in such a manner as to preclude damage and ensure that the quality and reliability of RCS products are not affected.

2.0 RESPONSIBILITY

2.1 The Materials/Purchasing Department Manager, Manufacturing Department Manager and QC Manager shall address ESD protection requirements in their respective areas of responsibility.

3.0 PROCEDURE

3.1 Purchased ESD sensitive components or assemblies shall be packaged and identified by the supplier to ensure against damage and mishandling.

3.2 Suppliers'/manufacturers' original ESD protective packaging shall be used during

RCS storage and handling and should not be modified in any way.

3.3 All RCS manufactured ESD sensitive assemblies (printed circuit board assemblies, etc.) shall be packaged in ESD protective packaging displaying an appropriate ESD sensitivity warning.

3.4 Only anti-static tape or labels should be used to bundle, seal or label ESD

protective packaging. In addition, rubber bands may be used.

3.5 All storage, handling, inspecting, testing, rework and repair of ESD sensitive components and assemblies that have been removed from ESD protective packaging shall be performed on a grounded work surface by personnel wearing a grounded wrist strap or other appropriate ESD protection system.

3.6 Grounded work stations shall be identified and controlled as other QC equipment

per QP-800 (Control of Inspection, Measuring and Test Equipment) to ensure proper operation.




PAGE 2 OF 2


NUMBER QP-905


SECTION IX


REVISION B

SUBJECT: PROTECTION OF ELECTROSTATIC SENSITIVE DEVICES & ASSEMBLIES

3.7 The following departments/sections shall address and implement requirements for

ESD protection and handling:

A. Product Engineering (bills of material/packaging/labels). B. Receiving C. Receiving Inspection D. Stock Room

- Receipt of material - Physical inventory (component/finished goods) - Issue of material (work order kit or component)

E. Electronic assembly/test (subcontract) F. RCS manufacturing (assembly/rework) G. RCS test H. RCS in-process/final inspection I. RCS repair

4.0 RECORD KEEPING 5.0 QUALITY POLICY REVISION

5.1 Revision B - Revised paragraph 2.1 (clarified Department Manager Title).




PAGE 1 OF 2


NUMBER QP-1000


SECTION X

REVISION DATE -

REVISION -

SUBJECT: INFORMATION TECHNOLOGY

1.0 POLICY

1.1 Information Technology such as Computer Systems that are directly used in the performance of the RCS Business Process shall be identified

and maintained to the highest possible level of operational readiness.

1.2 Security requirements shall be identified and implemented to the highest practical level to protect both the Systems and Data Bases from unauthorized access.

1.3 Critical information such as defined Quality Records, Computer Programs,

and/or other Business Information identified to be kept on an historical basis shall be electronically copied and stored off site with a registered company offering secure/fire safe storage services.

2.0 RESPONSIBILITY

2.1 The Information Technology Department Manager is responsible for implementing and maintaining “IT” Policies and Procedures.

3.0 PROCEDURES

3.1 Security implementation shall be identified and documented 3.2 Computer System hardware that requires backup of business Information shall be identified and procedures put in place to assure completion to agreed upon schedules.

3.2 A third party business capable of providing secure/fire safe electronic storage shall be used to store all identified electronic information off site.

3.3 Event logs shall be used to demonstrate the completion of identified critical processes such as backup, hardware maintenance, etc.




PAGE 2 OF 2


NUMBER QP-1000


SECTION X

REVISION DATE -

REVISION -

SUBJECT: INFORMATION TECHNOLOGY

4.0 RECORD KEEPING

4.1 Listing of identified critical hardware to be backed up and/or maintained

4.2 Event logs 5.0 QUALITY POLICY REVISION