non-academic units' results 2017-2018...women’s volleyball – (min) 14 (actual) 14 continue...

Non-Academic Units' Results 2017-2018Unit Name Outcome

Name Outcome Assessment Method AchievementTarget Reporting Period Result Type Result and Analysis Action

Academic andStudent Support -Athletics

1.1 The Department ofAthletics willmaintain acontinuousprogression forattaining NCAAMembershipwithin five years.

The membership processgoes through 3 phases;Exploratory (1-3 years),Provisional (2-3 years),Full Membership. Eachprocess requires the NCAAMembership Committeeto approve progression tothe next step. Thedepartment will reportresults based on the datasubmitted to the NCAAMembership Committee.

Continuedachievement ofsport rosternumbers.Baseball – 30Women’s CrossCountry – 7Men’s Soccer – 24Softball – 20Women’sVolleyball – 14

2017 - 2018 Target Met Baseball – (min) 30 (actual)36Women’s Cross Country –(min) 7 (actual) 8Men’s Soccer – (min) 24(actual) 28Softball – (min) 20 (actual)24Women’s Volleyball – (min)14 (actual) 14

Continue to recruit student-athletes to meet minimumrequirement.Add minimum requirementsfor new sports:Men's Cross County- 7Women's Soccer- 22Women's Basketball- 15Men's Basketball- 15Men's Golf- 7Men's Tennis- 7Women's Tennis- 7

The membership processgoes through 3 phases;Exploratory (1-3 years),Provisional (2-3 years),Full Membership. Eachprocess requires the NCAAMembership Committeeto approve progression tothe next step. Thedepartment will reportresults based on the datasubmitted to the NCAAMembership Committee.

Continuedachievement ofsport sponsorshipminimums forcontests.Baseball – 25gamesCross Country – 5eventsMen’s Soccer – 13gamesSoftball – 24 gamesWomen’sVolleyball – 17matches

2017 - 2018 Target NotMet

(min)- minimum number ofsports sponsorship gamesrequired(played)- actual number ofgames played that countedtoward sport sponsorshipBaseball – (min) 25 games(played) 36 gamesCross Country –(min) 5events (played) 5 eventsMen’s Soccer – (min) 13games (played)Softball – (min) 24 games(played) 40 gamesWomen’s Volleyball – (min)17 matches (played) 16matches

Continue to schedulecompetitions that meetminimums for NCAA sportsponsorshipMeet minimum schedulerequirements for newsports:Men's Cross Country- 5eventsWomen's Soccer- 13 gamesWomen's Basketball- 18gamesMen's Basketball- 18 gamesMen's Golf- 6 contestsMen's Tennis- 10 contestsWomen's Tennis- 10contests

1.2 The Department ofAthletics willestablish sportsschedules for eachathletics team.

Submission of schedulesby sport 1 year prior todates of actualcompetition to AD andDirector of AthleticCommunications

Maintainingrequired minimumnumber of dates ofcompetition tomeet sportsponsorshiprequirements.Baseball – 25gamesCross Country – 5eventsMen’s Soccer – 13games


(min)- minimum number ofsports sponsorship gamesrequired(played)- actual number ofgames played that countedtoward sport sponsorshipBaseball – (min) 25 games(played) 36 gamesCross Country –(min) 5events (played) 5 eventsMen’s Soccer – (min) 13games (played)Softball – (min) 24 games

Continue to schedulecompetitions that meetminimums for NCAA sportsponsorshipMeet minimum schedulerequirements for newsports:Men's Cross Country- 5eventsWomen's Soccer- 13 gamesWomen's Basketball- 18gamesMen's Basketball- 18 games

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Unit Name OutcomeName Outcome Assessment Method Achievement

Target Reporting Period Result Type Result and Analysis Action

1.2 The Department ofAthletics willestablish sportsschedules for eachathletics team.

Submission of schedulesby sport 1 year prior todates of actualcompetition to AD andDirector of AthleticCommunications

Softball – 24 gamesWomen’sVolleyball – 17matches


(played) 40 gamesWomen’s Volleyball – (min)17 matches (played) 16matches

Men's Golf- 6 contestsMen's Tennis- 10 contestsWomen's Tennis- 10contests

1.3 The Department ofAthletics willincrease revenuefor sports andathletics’ needs,including facilityexpansion, studentathleteprogramming, andoperating costs.

The department willreview and report the listof sponsorships throughthe Department ofAthletics and Owls FundClub donations

Increase donorparticipation by10% each year.

2017 - 2018 Inconclusive Results are inconclusivebecause was a baselineyear.Total number of Donorswere 149.

Continue to increase donorparticipation.

2.1 The Department ofAthletics willcollaborate withcommunityconstituents tooffer continuousopportunities forindividuals toattend sponsoredcamps, clinics, andseminars by sport.

The department willreview and report therecorded list of sponsoredcamps, clinics, andseminars that were hostedon campus and/orcommunity venues.Mandatory one (1)Camp/Clinic offerings bysport per year

Host at least onecamp/clinic with aminimumparticipation of 15individuals percamp/clinic persport.


Women's Cross Country-Hosted camp at HeritageAcademy June 11-15 (8participants)Volleyball- Hosted TeamCamp and Individual Clinicson campus (54participants)Men's Soccer- Hosted campat Heritage Academy (30participants)Baseball- Hosted IndividualCamp on campus (41participants)Softball- did not host camp

Continue to reach out tocommunity by hosting atleast one camp/clinic persport

3.1 The Department ofAthletics willmaintainconsistentexpectations forstudents and staffwith a goal-oriented focus andprovide a highquality student-athleteexperience.

OASIS (Owls AcademicSupport and IndividualSuccess) programmonitors student-athleteswho are first timefreshman, have acumulative GPA below 2.5,and/or have a semesterGPA below 2.0.Participants are reportedon 4 times throughout thesemester by attendance,current grade, andprogress comments by

Consistentlyreducing thenumber ofparticipants by 10%from fall to springbeyond themandated term.

2017 - 2018 Target Met Baseball- had 35 in the Fall2017 and 16 in Spring 2018Softball- had 22 in the Fall2017 and 3 in Spring 2018Men's Soccer- had 28 in theFall 2017 and 11 in theSpring 2018Volleyball- had 13 in theFall 2017 and 3 in theSpring 2018Women's Cross Country-had 0 in the Fall 2017 and 0in the Spring 2018Total in Fall 2017-98

Continue to work withAcademic Affairs andStudent Success to providestudent-athletes withappropriate academicsupport and monitoring

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3.1 The Department ofAthletics willmaintainconsistentexpectations forstudents and staffwith a goal-oriented focus andprovide a highquality student-athleteexperience.

faculty. These reports willbe reviewed and reportedby the end of theacademic year.

Consistentlyreducing thenumber ofparticipants by 10%from fall to springbeyond themandated term.

2017 - 2018 Target Met Total in Spring 2018-33Reduced participants by66.3%

Continue to work withAcademic Affairs andStudent Success to providestudent-athletes withappropriate academicsupport and monitoring

OASIS (Owls AcademicSupport and IndividualSuccess) programmonitors student-athleteswho are first timefreshman, have acumulative GPA below 2.5,and/or have a semesterGPA below 2.0.Participants are reportedon 4 times throughout thesemester by attendance,current grade, andprogress comments byfaculty. These reports willbe reviewed and reportedby the end of theacademic year.

Maintain aStudent-AthleteRetention at 70%or higher

2017 - 2018 Inconclusive Below are initial rosternumbers for each sport asof Fall 2017:Baseball –36Women’s Cross Country – 8Men’s Soccer – 28Softball – 24Women’s Volleyball –14

Results are inconclusiveuntil day 10 of Fall 2018semester. Results will notinclude graduates

Results are inconclusiveuntil day 10 of Fall 2018semester. Results will notinclude graduates.Continue to retain student-athletes from semester tosemester.

Academic andStudent Support -CampusRecreation

1.1 The Spring FitnessChallenge, co-sponsored byPassport toWellness, willmotivate MUWstudents, faculty,and staff to livehealthier lifestyles.

A Spring Fitness ChallengeSurvey will be distributedto students, faculty, andstaff who successfullycompleted the challengein its entirety. The resultsof this survey will beanalyzed at the end of theSpring semester.

"How likely are you totransition to a healthierway of living as a result ofcompleting the SpringFitness Challenge? {Very

75% of SpringFitness ChallengeSurvey participantswill indicate thatthey are likely totransition to ahealthier way ofliving as a result ofparticipating in theSpring FitnessChallenge.


Due to a late surveysubmittal, only 22responses were recordedallowing for a 59.1% (13our of 22) result of likelyand very likely to transitionto a healthier way of living.

Due to low response ratebecause of the late surveysubmittal, we will dispensethe survey out earlier in theSpring Fitness Challengetimeline.

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Academic andStudent Support -CampusRecreation

1.1 The Spring FitnessChallenge, co-sponsored byPassport toWellness, willmotivate MUWstudents, faculty,and staff to livehealthier lifestyles.

Unlikely, Unlikely, Neither,Likely, Very Likely}"

75% of SpringFitness ChallengeSurvey participantswill indicate thatthey are likely totransition to ahealthier way ofliving as a result ofparticipating in theSpring FitnessChallenge.


Due to a late surveysubmittal, only 22responses were recordedallowing for a 59.1% (13our of 22) result of likelyand very likely to transitionto a healthier way of living.

Due to low response ratebecause of the late surveysubmittal, we will dispensethe survey out earlier in theSpring Fitness Challengetimeline.

1.2 CampusRecreation willprovide awelcoming facilityfor guests throughservice in athoughtful andproactive manner.

A Customer SatisfactionSurvey will be available toall Stark Recreation usersat the close of the SpringAcademic semester. Theresults of this survey willbe analyzed at the end ofthe Spring semester.

"Campus Recreation staffis helpful and courteous.{Strongly Disagree,Disagree, No Opinion,Agree, Strongly Agree}"

90% of CustomerSatisfaction Surveyparticipants willindicate thatCampus Recreationstaff was helpfuland courteous.

2017 - 2018 Target Met 96.7% of 61 responsesindicated that the CampusRecreation Staff is helpfuland courteous.

We will continue thisassessment measure asindicated and continue toencourage our staff to becourteous and helpful.

2.1 Students who areemployed at StarkRecreation Centerwill gain orimprove theirleadership skills.

An Employee EvaluationForm, which students arerequired to complete, isadministered to eachemployee at the end ofeach regular academicsemester. The results ofthis evaluation form forboth semesters will beanalyzed at the end of theSpring semester.

"Through my employmentwith Campus Recreation, Ihave developed orimproved my leadershipskills. {Strongly Disagree,Disagree, No Opinion,Agree, Strongly Agree}"

90% of studentemployees willreport on theEmployeeEvaluation Formthat theirleadership skillsimproved as aresult of workingfor CampusRecreation.


89% of employees whocompleted the EmployeeEvaluation Form say thatthe have developed orimproved my leadershipskills. One reason for usmissing this by 1% is due tohaving several newemployees who had onlyworked about a monthbefore taking the survey.

We will continue tomeasure this assessment,however we will do a betterjob of knowing andrecording the length of timethe employee has been withus. For future assessmentwe may consider askinglength and type ofemployment to get a betterunderstanding, as someemployees are non-studentswho work part-time.

2.2 Students An Employee Evaluation 90% of student 2017 - 2018 Inconclusive This question was not on This question will added to

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2.2 employed at StarkRecreation Centerwill strengthentheir problem-solving skills.

Form, which students arerequired to complete, isadministered to eachemployee at the end ofeach regular academicsemester. The results ofthis evaluation form forboth semesters will beanalyzed at the end of theSpring semester.

"Through my employmentwith Campus Recreation,my problem-solving skillsimproved. {StronglyDisagree, Disagree, NoOpinion, Agree, StronglyAgree}"

employees willreport on theEmployeeEvaluation Formthat their problem-solving skillsimproved as aresult of workingfor CampusRecreation.

2017 - 2018 Inconclusive the employee evaluationform, however we wouldlike to implement thisquestion next year.

the Employee EvaluationForm next year.

3.1 CampusRecreation willmaintainfunctional, well-equipped, cleanand safe facilities.

A Customer SatisfactionSurvey will be available toall Stark Recreation usersat the close of the SpringAcademic semester. Theresults of this survey willbe analyzed at the end ofthe Spring semester.

"Campus Recreationfacilities are wellmaintained and clean.{Strongly Disagree,Disagree, No Opinion,Agree, Strongly Agree}"

90% of CustomerSatisfaction Surveyparticipants willindicate thatCampus Recreationfacilities are wellmaintained andclean.

2017 - 2018 Target Met 96.7% our tof 61 responsesstated that the CampusRecreation facilities arewell maintained and clean.

We will continue ourassessment measure bydistributing our assessmentsurvey.

Academic andStudent Support -Center forTeaching andLearning

1.1 The Kossen Centerwill offerpedagogicaltraining on avariety of topicsthroughout theacademic year toencourage facultydevelopment.

The Kossen Center willoffer individualconsultations on a varietyof topics to meet theneeds of our faculty andmaintain a participationrecord to review at theend of the fiscal year.

At least 45individualconsultations onany aspect ofteaching orinstructionaltechnology will bescheduled andcompletedannually.

2017 - 2018 Inconclusive We have no records toupload for this year due tosome staffing changes aresultant record loss. OurInstructional Technologistleft unexpectedly inJanuary and despitecarefully transferring all ofthe files we thoughtrelevant to his position tomy possession, we lostaccess to the software he

We have never done aconsistent job of trackingthis data, with CTLemployees using their ownindividual methods to do soin the past and thencollating numbers at theend of the year. To preventthis issue from arising again,I am developing a Googlecommon spreadsheet totrack consultations for all

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Academic andStudent Support -Center forTeaching andLearning

1.1 The Kossen Centerwill offerpedagogicaltraining on avariety of topicsthroughout theacademic year toencourage facultydevelopment.

The Kossen Center willoffer individualconsultations on a varietyof topics to meet theneeds of our faculty andmaintain a participationrecord to review at theend of the fiscal year.

At least 45individualconsultations onany aspect ofteaching orinstructionaltechnology will bescheduled andcompletedannually.

2017 - 2018 Inconclusive used to track consultationsdue to loss of his accounts.That data cannot beretrieved. On a relatednote, when I took over hisjob on top of my own itbecame impossible to keepup fully with bothworkloads while alsoteaching. Something had togive, and rather thanprovide poor support toour faculty I decided to domy best to offer fullsupport but had to give upon some of our recordkeeping. Therefore my ownrecords of consultations forthe year are spotty to non-existent. I estimate that weassisted somewhere in theneighborhood of 350faculty in individual orsmall group (2-3)consultations this yearbased on past performanceand examination ofworkload. This number farexceeds our stated targetof 45 consultations.However, the report mustbe inconclusive due to mylack of evidence. This isentirely my fault, and Iapologize for the lack ofdata.

CTL staff which will beaccessible by all CTLemployees, meaning thatwe will never lose databecause of a colleague'sdeparture again. I will alsoinstitute the practice ofsetting aside a designatedtime each week for catchingup on the week'sconsultation records andensure that this is doneconsistently going forward.

The Kossen Center willoffer workshops andmulti-day seminars on avariety of topics to meetthe needs of our facultyand maintain aparticipation record toreview at the end of thefiscal year.

At least 25 groupworkshops ormulti-day seminarswill be offeredannually with anaverageattendance rate ofat least 3 peopleper session.

2017 - 2018 Target Met We more than met our goalthis year, offering 43 (or 49,if you count each session atNew Faculty Orientationseparately) workshops overthe course of FY18. Ourtotal attendees was 304 (or382, counting NFOseparately),

While we are pleased tohave met our goal we haveseen a significant drop-off inattendance at university-wide workshop offerings,particularly the JanuaryBack-to-Class series. Webelieve this is due to theover-scheduled nature of

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2017 - 2018 Target Met giving us of just over 7participants per workshop,which is less than lastyear's 9 and reflects anoverall trend in droppingattendance at some of ourpreviously more successfulevents.

our faculty during thesemester, which issupported by anecdotalconversations and by thestrong attendance at off-session workshops like theOnline Teaching Academyand Faculty Summer BookClub, both of which tookplace in the early summeroutside of the normal term.In light of this we havedecided to shift ourattentions to moredepartmental and collegelevel programming duringthe regular academic yearand reserve university-wideworkshops for major eventslike the annual falldevelopment conference,new faculty orientation, andthe two programsmentioned above.Workshops will still beoffered throughout the yearat departmental request oras needs arise, e.g. newsoftware or a universitypolicy change, butotherwise we will focus ourefforts on a smaller level.Therefore, we will leave thegoal of 25 workshops as itstands and see whether itneeds further adjustmentafter we have completedthe first year in this newdepartmentally-focusedmodel.

A further note aboutdocumentation: We havenot been in the habit ofusing sign-in sheets for all ofour workshops, especially

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2017 - 2018 Target Met We more than met our goalthis year, offering 43 (or 49,if you count each session atNew Faculty Orientationseparately) workshops overthe course of FY18. Ourtotal attendees was 304 (or382, counting NFOseparately), giving us of justover 7 participants perworkshop, which is lessthan last year's 9 andreflects an overall trend indropping attendance atsome of our previouslymore successful events.

the ongoing year-long newfaculty orientation programor the general mandatorysessions at the falldevelopment conferencewhere sign-in sheets aredifficult to manage giventhe fact that all faculty andmost staff are present. Wehave included the sign-insheets we do have as wellas some electronicregistration records foronline programming whereit is more difficult tomanage sign-in sheets. Inlight of the request toinclude this documentationin better detail in the futureas communicated to us bythe Office of InstitutionalResearch in June 2018, wewill endeavor to do a betterjob of collecting sign-ininformation at all events inthe coming years.

1.2 Faculty will feelthat theirprofessionaldevelopmentneeds fortechnology use arebeing met by theKossen Center’sofferings.

Faculty will be askedabout their satisfactionwith the developmentalopportunities for onlineteaching offered by theKossen Center in theannual Faculty SatisfactionSurvey. Results will becompiled by the Office ofInstitutional Research andreviewed by the KossenCenter staff.

“The University supportsonline course deliverythrough faculty trainingand allocation ofresources.”

65% of FacultySatisfaction Surveyparticipants will“strongly agree” or“agree” that “TheUniversity supportsonline coursedelivery throughfaculty training andallocation ofresources.”

2017 - 2018 Target Met 2018 Faculty SatisfactionSurvey Results:Strongly Agree - (30/112)26.79%Agree - (56/112) 50%Total - (86/112) 76.79%

Disagree - (10/112) 8.93%Strongly Disagree - (7/112)6.25%Not Applicable - (9/112)8.04%

While we easily exceededour 65% goal, our overallagree/strongly agreenumbers dropped a bitfrom FY17. This may be inpart due to the timing of

A search for a newInstructional Technologist isunderway and we hope tohire someone in the latesummer or early fall ofFY19, which should provehelpful once that person hasfinished training andbecome accustomed to ourcampus. That should helpwith general faculty supportand with the discovery anddevelopment of newtechnologies on campus.

In light of these results, wewill continue our newOnline Teaching Academyand continue tailoring our

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1.2 Faculty will feelthat theirprofessionaldevelopmentneeds fortechnology use arebeing met by theKossen Center’sofferings.

Faculty will be askedabout their satisfactionwith the developmentalopportunities for onlineteaching offered by theKossen Center in theannual Faculty SatisfactionSurvey. Results will becompiled by the Office ofInstitutional Research andreviewed by the KossenCenter staff.

“The University supportsonline course deliverythrough faculty trainingand allocation ofresources.”

65% of FacultySatisfaction Surveyparticipants will“strongly agree” or“agree” that “TheUniversity supportsonline coursedelivery throughfaculty training andallocation ofresources.”

2017 - 2018 Target Met the survey which did notinclude the first annualOnline Teaching Academyoffered in May 2018, whichI hope will boost ourratings in this categoryagain next year. The loss ofour InstructionalTechnologist to another jobin January also affected ourability to respond quickly tofaculty needs. I did my bestto cover that role alongwith my own as directorand am immensely gratefulto ITS for stepping in toprovide additional technicalsupport to faculty in thepast six months, but clearlythe loss of the instructionaltechnologist affected ourability to both meet facultyneeds for currentsoftware/hardware supportand to seek out newtechnological solutions toroll out on campus.

software and classroomhardware support andtraining at the departmentallevel as mentioned in goal1.1, since each departmentreally does have its ownparticular needs which arebetter met at that level thanat the university level. Wewill maintain the 65%satisfaction goal for nextyear as we transition ourstaffing.

Faculty will be askedabout their satisfactionwith the developmentalopportunities for softwareuse offered by the KossenCenter in the annualFaculty SatisfactionSurvey. Results will becompiled by the Office ofInstitutional Research andreviewed by the KossenCenter staff.

“I have access to thesoftware I need to be aneffective instructor.”

65% of FacultySatisfaction Surveyparticipants will“strongly agree” or“agree” that “Ihave access to thesoftware I need tobe an effectiveinstructor.”

2017 - 2018 Target Met 2018 Faculty SatisfactionSurvey Results:Strongly Agree - (34/110)30.91%Agree - (56/110) 50.91%Total - (90/110) 81.82%


This is a new question forus, as the FacultySatisfaction Surveylanguage was changed asnoted in the Change

Given that the question waschanged, the Office ofInstitutional Research haskindly agreed to add it backin next year's FacultySatisfaction Survey. Goingforward we would like totrack both of thesequestions and continuedoing so with the minimum65% agree/strongly agreesatisfaction rate.

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Faculty will be askedabout their satisfactionwith the developmentalopportunities for softwareuse offered by the KossenCenter in the annualFaculty SatisfactionSurvey. Results will becompiled by the Office ofInstitutional Research andreviewed by the KossenCenter staff.

“I have access to thesoftware I need to be aneffective instructor.”

65% of FacultySatisfaction Surveyparticipants will“strongly agree” or“agree” that “Ihave access to thesoftware I need tobe an effectiveinstructor.”

2017 - 2018 Target Met Documentation in thenotes above. We used tomeasure whether facultyfelt they received adequatetraining on software, whilethis new question asks ifthey have access to thesoftware they need to bean effective instructor.Both are worthy questionsbut obviously measuredifferent things. Thereforeit is difficult to comparethis year's data with lastyear's. We did exceed the65% satisfaction goal,however, which is positive.

Given that the question waschanged, the Office ofInstitutional Research haskindly agreed to add it backin next year's FacultySatisfaction Survey. Goingforward we would like totrack both of thesequestions and continuedoing so with the minimum65% agree/strongly agreesatisfaction rate.

1.3 Faculty willactuallyimplement theskills and theoriesthat they learnabout at theKossen Center intheir classes.

Faculty will be askedabout their self-assessedlevel of competency inusing APIL Teachingstrategies to lead tointellectual curiosity in theannual Faculty SatisfactionSurvey. Results will becompiled by the Office ofInstitutional Research andreviewed by the KossenCenter staff.

60% of FacultySatisfaction Surveyparticipants willanswer“Acceptable” or“Mastery” to thequestion “APILStrategies involveActive learning,Problem-basedlearning, andInquiry-basedlearning tocultivateIntellectualCuriosity. My self-assessed level ofcompetency inthese strategies is:”

2017 - 2018 Target Met 2018 Faculty SatisfactionSurvey ResultsMastery - (12/110) 16.36%Acceptable - (57/110)51.82%Total - (69/110) 68.18%

Emerging - (32/110)29.09%Below What I Would Like ItTo Be - (3/110) 2.73%

The goal of 60% wasexceeded, and while it is apercentage point lowerthan last year we have ahigher percentage in themastery and emerginglevels compared toacceptable and below whatI would like than last yearwhich shows progresswithin the categoriesthemselves.

We will continue with the60% goal of acceptable andmastery responses for thecoming year.

One third of faculty whohave attended at least oneKossen Center workshop,training, or individual

The average facultyscore on theimplementationquestion on the

2017 - 2018 Inconclusive Unfortunately, we have noresults to declare for thisyear. We had intended toshift our distribution of this

I have taken steps to ensurethat this does not happenagain. I have createdelectronic reminders to

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consultation over the pastyear will be randomlyselected to complete aFollow-up Survey whichincludes a question aboutwhether or not they haveimplemented any of theskills or theories they havelearned in the past year.The question will offer a 5-point scale ranging from 1,“not at all,” to 5, “to agreat extent”. The surveywill be evaluated byKossen Center staff.

randomly selectedannual Follow-upSurvey will be 3.5out of 5.

2017 - 2018 Inconclusive survey from May toJanuary this year in light oflast year's poor surveyreturn in May. However,the unexpected departureof our InstructionalTechnologist in Januarymeant that we forgotabout that change andonce again had no surveysreturned in late May whenthey were sent out. Thiswas my failure on followthrough and I take fullresponsibility for it.

send out follow-up surveysin January as well asincluded a follow-up surveymechanism for allparticipants in our newannual Online TeachingAcademy, which took placefor the first time in May2018. To ensure that thereminders are not only inmy hands I will also beadding a reminder to helpme with these surveys tothe duty list of our officestudent worker, who canassist with the mailing outthe surveys and datacollation after the fact.

The addition of the specialOnline Teaching Academysurvey means that we willhave two slightly differentsurveys to include in thisevaluation next year, butthe same question isincluded in both and thesame 5-point scale is usedfor their responses. Thesurveys will be the generalFollow-up Survey and theOnline Teaching AcademyFollow-up Survey.

2.1 New instructionaltechnology will beplaced inclassrooms acrosscampus annually.

The Kossen Center willassist departments withthe selection andinstallation of newclassroom technology andwill keep a record of allcompleted processes toreview at the end of thefiscal year.

Conduct a needsconsultation andinstallation of newclassroomtechnology, eitherhardware orsoftware, in atleast 8 classroomson campus peryear.

2017 - 2018 Target Met We assisted with theplanning, purchase, andinstallation of hardware in15 classrooms this year,ranging from smallupgrades to audio andrearranging existingmaterials to work moreeffectively to the completedevelopment of a roomfrom a blank slate. This wellexceeds the target of 8

We will continue with thegoal to consult on and assistwith installation of 8classrooms next year. Weare not raising the goalbecause of our current lackof an instructionaltechnologist to take thelead on the project and theanticipated FMLA leave timeof the director who will notbe able to assist with this

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2.1 New instructionaltechnology will beplaced inclassrooms acrosscampus annually.

The Kossen Center willassist departments withthe selection andinstallation of newclassroom technology andwill keep a record of allcompleted processes toreview at the end of thefiscal year.

Conduct a needsconsultation andinstallation of newclassroomtechnology, eitherhardware orsoftware, in atleast 8 classroomson campus peryear.

2017 - 2018 Target Met rooms, but owes much tothe better financialsituation of manydepartments on campuscompared to last year.Details of the cost of eachand rooms affected are inthe attached spreadsheet.Further itemized details foreach purchase can beprovided upon request.

process for several monthsin the absence of aninstructional technologist.

2.2 Faculty will besatisfied with theirability toeffectively usenew instructionaltechnology, bothsoftware andhardware, forface-to-face,online, and hybridinstruction.

Faculty who attendindividual or grouptraining sessions on usingtechnology for instructionwill complete theInstructional TechnologySurvey to assess theirperceived skill level(novice, intermediate,competent, advanced).The survey data will beassessed by Kossen Centerstaff.

75% of facultymember’s self-reported outgoingperceived skill levelwill be at least onelevel higher thantheir self-reportedincoming perceivedskill level on theInstructionalTechnology Survey.


In an effort to be moreeffective with our surveytools, we moved to usingthe same feedback surveyfor our face-to-face facultydevelopment sessions inAugust and January, thetwo largest university-widetraining series of the year.The question of perceivedskill level did not make itinto the new shared surveymechanism. At the time weforgot that it was part ofour annual assessmentprotocol, so we removed itas it did not make sense forthe more common sessionsoffered at these workshopseries dealing withpedagogical issues andother faculty professionaldevelopment needs.

That means that the dataset that we do have is quitesmall, as it is pulled onlyfrom the post-academysurvey from our OnlineTeaching Academy offeredin May, 2018 to acontingent of 20 faculty(space was purposelylimited for the best

In light of the fact that weare now only collecting dataon this question from asingle workshop (and givenour staffing issues, stayingwith the single post-workshop survey is our bestoption for workshopsbesides the intensive OnlineTeaching Academy), we willneed to adjust ourexpectations for this goaland continue to evaluate itbased solely upon theOnline Teaching Academyrather than all technology-based workshops. We willcontinue to evaluate thisgoal but we will set a targetof 60% of participants in theOnline Teaching Academyself-reporting at one skill-level higher at the end ofthe workshop than uponentry. This seems like areasonable goal, given thenewness of the workshopand the issue withperceived skill-levels beforeentering the academy in thefirst place.

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learning experience). Onlyhalf of them completed thesurvey, so the result pool issmall at N=10. The self-identified ranking termsdiffered slightly from theold InstructionalTechnology surveyquestion above (we nowuse "beginner,intermediate, advanced,and expert" rather than"novice, intermediate,competent, andadvanced"), but the changein ability and number ofcategories remains thesame. The results of thatpost-academy survey areincluded here below:

Number of responses topost-workshop survey: 10

How would you rate youronline teaching abilitiesbefore participating in thisacademy?Beginner: 4 (40%)Intermediate: 4 (40%)Advanced: 2 (20%)Expert: 0

How would you rate youronline teaching abilitiesafter participating in thisacademy?Beginner: 2 (20%)Intermediate: 4 (40%)Advanced: 4 (40%)Expert: 0

Our pre-survey, collectedon the first day of theworkshop, indicated thatout of N=16 surveys


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collected 6 consideredthemselves beginners, 7considered themselvesintermediate, and 3considered themselvesadvanced.

In this group of 10 faculty,only 4 reported advancingby at least one skill level foran average of 40%. Thatmeans that our outcomedid not meet our goal. TheOnline Teaching Academyis intensive and it is likelythat some of theparticipants reevaluatedtheir scale of beginner,intermediate, advanced,and expert over the courseof the week-longworkshop. The sample sizewas small and may notaccurately portray theexperience of all who tookpart. Finally, it was the firsttime this week-longworkshop was offered andwe learned a lot from theprocess. We will hope for abetter result with thisquestion after makingchanges before next year'soffering.


Faculty who attendindividual or grouptraining sessions on usingtechnology for instructionwill complete theInstructional TechnologySurvey to assess theirsatisfaction with thetraining. Among otherquestions, the surveyincludes a question asking

The average scoreof thoseparticipating in theInstructionalTechnology Survey,which reflectsfaculty satisfactionwith training, willbe a 3.8 on a 5.0scale.

2017 - 2018 Target Met Here again, the change inour survey tool affectedthe outcome of this goal.By combining ourInstructional TechnologySurvey andPedagogical/DevelopmentSurvey into a single generalworkshop survey for easeof use, we lost thelanguage used in this goal.

We will need to alter thelanguage of this goal toreflect the survey now beingused, and it seems that ourtarget was probably set toolow. However, consideringthe upcoming staffingchanges caused by thedeparture of ourInstructional Technologist inJanuary it is premature to

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them to rate theirsatisfaction with thetraining where 1 is “veryunsatisfied” and 5 is “verysatisfied.” The survey datawill be assessed by KossenCenter staff.

The average scoreof thoseparticipating in theInstructionalTechnology Survey,which reflectsfaculty satisfactionwith training, willbe a 3.8 on a 5.0scale.

2017 - 2018 Target Met The closest existing answerto the spirit of this questionis the following: "Thissession experience will beuseful in applying theseskills to my work at theuniversity." The scale is stilla five-point scale, but therange is now "stronglyagree" to "stronglydisagree." Using thatquestion for all surveysfrom the August FallDevelopment Conferenceand January Back-to-Classseries that weretechnology-focusedsessions gave the followingresults:

N= 22 completed surveysfrom sessions designatedas being focused onInstructional Technology

Strongly agree: 16Agree: 6Neutral: 0Disagree: 0Strongly Disagree: 0

Average score on 5.0 scale:4.7

Target was met.

make major changes untilthe new Technologist candecide how to best judgehis or her effectiveness andcome to know our campus'needs. Therefore, we willkeep the same 75%satisfaction goal for thecoming year and adjust itonce the new InstructionalTechnologist is in a place tobetter judge whether it is anappropriate goal.

We also will consider addingthe same question to theOnline Teaching Academypost-academy survey to pickup more responses for nextyear.

3.1 Faculty willdemonstrateknowledge ofdevelopmentaladvisingtechniques andthe value of theapproach tostudent success,

Faculty who attendtraining (a workshopand/or individualconsultation) on advisingwill be given an AcademicAdvising Exit Survey,which will be evaluated byKossen Center staff.

The average scoreof faculty whoattend trainingacademic advisingon the AcademicAdvising ExitSurvey will be atleast a 3.8 on a 5.0scale.

2017 - 2018 Inconclusive The Academic Advising ExitSurvey was notadministered during thisreporting period becauseno academic advisingworkshops were offered inFY18. Therefore we haveno results to tally.

Due to the uncertaintysurrounding the university'snext major move onacademic advising, the CTLdoes not anticipate offeringformal workshops onadvising in the next fewyears. Advising assistancewill still be offered, but on

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3.1 retention, andcompletion.



2017 - 2018 Inconclusive Due to hopes that theuniversity would beawarded a Title III grantwhich would provide fundsfor Degree Works softwarewhich would completelyoverhaul our advisingprogram on campus, noconcerted effort foradvising training wasundertaking in the pastyear. Intermittentassistance was offered onan individual or small groupbasis (especially to newfaculty), but no formalworkshops resulted in noformal surveys. The Title IIIgrant application earned aperfect review score butwas not awarded funds inFY18. However, we remainhopeful that it will befunded in the "off-year"second round of grantevaluations in FY19.Because of that hope, theCTL will continue to holdoff on formal advisingtraining sessions until weare certain about theoutcome of the grant. If wedo not win the grant,advising training will likelyrecommence at some pointin 2019 depending on howthe university chooses toproceed. If we do win thegrant, we will need to waitfor the Degree Worksinstallation and back dataentry process to becompleted before we canbegin training faculty onthe use of the software anda general advising

an individual and smallgroup (departmental or newfaculty are most likely)basis. Therefore, this goaldoes not make sense toinclude in our annualassessment process at thistime. A more appropriategoal is one related to theOnline Teaching Academyoffered for the first timethis past spring, which is anarea in which we plan to putmore focus in the comingyears. That workshop isbeing evaluated in severalother places in this survey,however, and we do notwish to make it redundant.One successful programthat is not being evaluatedyet is the Faculty SummerBook Club.

We propose suspending thecurrent question aboutacademic advising until suchtime as the CTL focuses onacademic advising again,hopefully after the adoptionof the Degree Workssoftware. Instead, wepropose the addition of thefollowing goal:

New goal: Faculty whoreceive a copy of the bookfor the Summer FacultyReading Club will participatein at least one online bookclub meeting to discuss thebook and its application totheir teaching and/orprofessional development.

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3.1 Faculty willdemonstrateknowledge ofdevelopmentaladvisingtechniques andthe value of theapproach tostudent success,retention, andcompletion.



2017 - 2018 Inconclusive approach, which weunderstand could takeseveral years.

As a result it may be in ourbest interests todiscontinue this questionand focus on anotherassessment question forthe next several years untilthe time is right to focusagain on academicadvising. That will be ourrecommended actionstatement for this year.

least 75% of faculty whoreceive a copy of the bookwill participate in at leastone online book clubmeeting.

Since these book clubs takeplace in June and July, it willbe difficult to do more thanan attendance count for theJune book club each year. Asurvey for more feedback isbeing distributed, but sincethe book club meetingshappen at the end of themonth it is not possible todistribute the surveys andget the back for analysisbefore the annualassessment deadline arrivesfor the June books. It wouldbe possible for the Julybooks. I welcome feedbackon this suggested newquestion and its analysisprocess.

***Survey reporting isfeasible due to the July toJune assessment cycle. Twoseparate AT's: one for lastFY's June survey results andone for this FY's July surveyresults.

Academic andStudent Support -Center forWomen'sResearch andPublic Policy

1.1 Newly trainedstudentinterviewersinvolved in theWomen’s OralHistories projectwill completeinterviews of anMUW alumnae tobe added to theUniversity

The MUW archivist willreview the new trainee listsupplied by the CWRPPIntern to determine if atleast five traineescompleted interviews, andthe completed Women’sOral Histories interviewsare also approvedacceptable by the MUWarchivist based on best

Student mentorswill instruct 5 newtrainees to produceacceptableWomen’s OralHistoriesinterviews.

2017 - 2018 Target Met The 2017-18 Target wasmet and exceeded. Asophomore women'sstudies minor gathered,trained, and set upinterview rooms withdigital recorders for elevenstudents. Fourteenmembers of the class of1967 were interviewed anddonated by "deed of gift"

We will continue to havestudent interns collect oralhistories from the GoldenGirls who return for theirfiftieth anniversary.President Miller and I had arecent discussion aboutmoving the Center to thearea where James Denneyonce had an office (inMcDevitt). This would give

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Academic andStudent Support -Center forWomen'sResearch andPublic Policy

1.1 Archives. In theprocess, studentswill learn aboutmultigenerationalwomen’saccomplishmentsand challenges.

practices of professionaloral historians.

Student mentorswill instruct 5 newtrainees to produceacceptableWomen’s OralHistoriesinterviews.

2017 - 2018 Target Met their interviews to ourMUW Archives.

the Center's student workera quiet place to transcribeinterviews and to storeCenter documents such asDeed of Gift forms,biographical informationabout interviewees, andtranscribed interviews. Weare short of space for theset of yearbooks that theoral history researchers usein their transcriptions, andthis space would allow thatmuch needed space. Thisarea would also be aconvenient location tointerview "Golden Girls" atHomecoming after theirluncheon every year.

1.2 The CWRPP willsponsor an EssayContest for theCommon ReadingInitiative that willprovide anopportunity forstudents to discusstopics related toMUW’s mission.

The CWRPP Director willanalyze the number ofsubmitted essays andcompare the result to theprevious academic year’ssubmitted essay total.

3% increase instudent essays forthe Dorothy ClarkHobson EssayContest from theprevious academicyear.

2017 - 2018 Target Met In 2017 and 2018, due tothe CRI committee'splanning, the essay contestis back on track. In 2017,topics generated over 30essays, and three werechosen as winners. Therewas a special ceremony inHogarth, sponsored by theCenter for Teaching andLearning, where the topthree (selected by anoutside judge) receivedcash prizes from theDorothy Clark HobsonFoundation fund. We morethan met the target for the3 percent increase. Link toPersepolis CRI contest from2017http://www.muw.edu/news/4393-persepolis-the-w-s-next-common-read

TARGET MET ANDEXCEEDED

Continue to improve the CRIessay contest participationnumbers by engagingstudents. This year'scommon reading initiativehas started off very wellwith a "Blues Week" visit bythe author of "The LargestMan in the World," HarrisonScott Key. The essay topicshave already beenpublished, and UN 101students plus some of theEN 101 sections and theHonors sophomoreliterature class are alldiscussing the book as partof the syllabus. I expect tohave equal to last year's orperhaps even a greaternumber of essays submittedfor the contest this year. Asin every year, the CenterDirector includes one essaytopic out of three whichprompts students to write

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1.2 The CWRPP willsponsor an EssayContest for theCommon ReadingInitiative that willprovide anopportunity forstudents to discusstopics related toMUW’s mission.

The CWRPP Director willanalyze the number ofsubmitted essays andcompare the result to theprevious academic year’ssubmitted essay total.

3% increase instudent essays forthe Dorothy ClarkHobson EssayContest from theprevious academicyear.

2017 - 2018 Target Met In 2017 and 2018, due tothe CRI committee'splanning, the essay contestis back on track. In 2017,topics generated over 30essays, and three werechosen as winners. Therewas a special ceremony inHogarth, sponsored by theCenter for Teaching andLearning, where the topthree (selected by anoutside judge) receivedcash prizes from theDorothy Clark HobsonFoundation fund. We morethan met the target for the3 percent increase. Link toPersepolis CRI contest from2017http://www.muw.edu/news/4393-persepolis-the-w-s-next-common-read

TARGET MET AND

about issues particularlyrelated to women orwomen's lives as depicted inthe book.

2.1 The CWRPP willtrainundergraduatecollege women toenter elected orappointed publicservice.

The CWRPP Director willreview all of the LDR 250presentations todetermine if all thestudents completed theproject in its entirety.

100% of studentsin LDR 250 willcomplete a publicpolicy groupproject, including amock presentationbefore a senatesubcommittee.

2017 - 2018 Target Met http://www.muw.edu/leadership/newabove is the link to the verysuccessful NEW LeadershipMississippi 2017 programdescription. Of the 37applications, 18 youngwomen were accepted.Their public policy projecton DACA was completed byDr. Rainey and Dr.Kempker. This year'sproject required muchmore research and detailedwork in the finalpresentations. All fouraction groups presentedhigh quality (according tothe feedback from theFaculty in Resident and the

Continue to encouragestudents to apply for a theopportunity to conduct andpresent their researchbefore a a group of facultyand women in public serviceacting as a senatesubcommittee. This year'spublic policy action projecton DACA was much moredetailed and linked withbackground source materialthan it has been before,because it was preparedand directed by Dr. ErinKempker, chair of History,Political Science, andGeography, and Dr. ChanleyRainey. Assistant Professorof Political Science. In

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2.1 The CWRPP willtrainundergraduatecollege women toenter elected orappointed publicservice.

The CWRPP Director willreview all of the LDR 250presentations todetermine if all thestudents completed theproject in its entirety.

100% of studentsin LDR 250 willcomplete a publicpolicy groupproject, including amock presentationbefore a senatesubcommittee.

2017 - 2018 Target Met NEW Leadership Team)presentations fromdifferent points of view,including role playing ofcitizens, legislators, andaffected immigrants.

addition, the participantswere emailed the documentto begin reviewing beforethey arrived on campus forthe May program. Nextspring, although I will assigna graduate student from theWomen's LeadershipMaster's program to workwith Drs. Kempker andRainey, I believe a teamapproach will both benefitthe graduate student andthe quality of the newproject. The firstNEWLeadership committeemeeting, including Drs.Kempker and Rainey, is thismonth, so we will begintalking about possiblesubjects for next May'sprogram.

The CWRPP Director willreview the students whoparticipated in theprofessional networking inthe state capital todetermine if all thestudents in LDR 250participated at thereception.

100% of studentsin LDR 250 willpracticeprofessionalnetworking at areception forelected-womenofficials in the statecapital.

2017 - 2018 Target Met All of the 18 students(although 24 wereaccepted, some of theyoung women had to dropout due to financialproblems or familyillnesses). who participatedhad a full day at the capitaland met a variety ofwomen who work in publicservice. They had time forone on one conversationwith each of the women,and exchanged businesscards.

Continue to encouragestudents to participatenetworking at the capital.We have been very lucky tohave Senator Sally Doty, anMUW alumna, plan ournetworking day at the statecapital. This year SenatorDoty was pressed for timebecause of a primarycampaign, and we werevery late receiving thecapital day agenda. Unlikein previous years, theparticipants had very littletime to read biographiesand job descriptions of thewomen they met. In myopinion, this led to lessfocused questions from thestudents. This issue wasparticularly mentioned as a"suggestion for

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The CWRPP Director willreview the students whoparticipated in theprofessional networking inthe state capital todetermine if all thestudents in LDR 250participated at thereception.

100% of studentsin LDR 250 willpracticeprofessionalnetworking at areception forelected-womenofficials in the statecapital.

2017 - 2018 Target Met All of the 18 students(although 24 wereaccepted, some of theyoung women had to dropout due to financialproblems or familyillnesses). who participatedhad a full day at the capitaland met a variety ofwomen who work in publicservice. They had time forone on one conversationwith each of the women,and exchanged businesscards.

improvement" in theparticipant followupdiscussion session at theend of their week. Studentsalso suggested that addinganother half day to theweek would allow themmore time to work on theirpublic policy presentations.The committee will take upboth these issues at our firstplanning meeting this fall.One suggestion is to haveone of our regular FIRS(Faculty in Residence),Attorney for the SenateKristie Metcalfe, work withSenator Doty to helparrange the Networkingday, firming up the scheduleat least a week in advanceof the beginning of theprogram.

2.2 Enhance the NewLeadershipProgram to givegraduate studentsthe opportunity topractice hands-ondevelopment ofother womenleaders.

The CWRPP Director willreview the number ofgraduate students inWomen’s Leadershipparticipating in thepracticum connected tothe Mississippi NewLeadership Program.

At least onegraduate student inWomen’sLeadership willcomplete apracticumconnected to theMississippi NewLeadershipProgram earning 1-3 hours of graduatecredit.


Ms. Sheila Westbrook, whocompleted her master'sdegree in December, 2017,began the skeleton of theaction project on DACA,but in the middle of thespring semester, sheaccepted a full timeDirector of Developmentposition at the MississippiSchool for Mathematicsand Sciences. Two othergraduate students werewell into thesis writing inthe spring (they graduatedin May, 2018). Drs.Kempker and Raineycompleted the project sothat it was ready for the2018 students. There arealready two graduatestudents enrolled this fall

Continue to engagestudents in the practicumexperience to earn graduatecredit. In the fall of 2017,Ms. Sheila Westbrook, a WLMA graduate student whowas set to graduate in May,requested the public policyassignment for the NEWL2018 program, assumingshe would spend the springjob hunting and that theassignment would be goodfor her resume. She beganthe DACA project after thecommittee discussed anumber of topics, and hadmade good progress withthe plan, when she washired full time by MSMS.She had to leave the projectunfinished and Dr. Kempker

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2.2 Enhance the NewLeadershipProgram to givegraduate studentsthe opportunity topractice hands-ondevelopment ofother womenleaders.

The CWRPP Director willreview the number ofgraduate students inWomen’s Leadershipparticipating in thepracticum connected tothe Mississippi NewLeadership Program.

At least onegraduate student inWomen’sLeadership willcomplete apracticumconnected to theMississippi NewLeadershipProgram earning 1-3 hours of graduatecredit.


(of 2018) who want towork on planning andsupervision of NEWLMississippi 2019.

and Dr. Rainey stepped inand completed the projectin about a month. Inretrospect, having facultyand graduate students workas a team to build theproject worked better thanhaving just one graduatestudent work on theproject. By December, I willhave selected one graduatestudent (from two whohave expressed interest) towork with the 2019 publicpolicy action projectcommittee.

Academic andStudent Support -CounselingServices

1.1 The CounselingCenter will makean effort toincreaseawareness ofmental healthcoping skills andmental healthservices availableto students.

Participation rates ofcampus-wideprogramming will beanalyzed after eachpsycho-educational/mental healthprogram via a log book.The log book will bemaintained by thecounselors to trackparticipation rates ofstudents.

At least 50students willparticipate in onecampus-widemental healthprogram offered bythe CounselingCenter.

2017 - 2018 Target Met The counseling centerparticipated in the fallsemester Relaxation eventand had 60 studentsparticipate in the "Howstressed are you?" quiz.Each participant receivedan anti-stress kit. Thecounseling center failed tolog this event in Titanium.

The counseling center didlog the following events inTitanium:September 5, 2017 -Suicide Awareness - 75ParticipantsOctober 17, 2017 - AlcoholAwareness - 35 Participants

The Counseling Center willcontinue to log participationnumbers of each event thatthey sponsor or participatein for students. Thenumbers will be logged inthe Titanium software thatthe Counseling Centerutilizes.

1.2 The CounselingCenter will buildrelationshipswithin thecommunity toensure thatresources arereadily available tocounseling centerstaff and students

Counseling Center staffwill analyze workingrelationships within thecommunity by meetingquarterly with 1community agency.

Counseling Centerstaff will build aworkingrelationship byobtaining apartnership with atleast 1 programfrom a communityagency.

2017 - 2018 Target Met The counseling centeraccomplished each targetset for this year.1. The counseling centerstaff partnered withCommunity CounselingServices to host an event inthe fall semester thatfocused on opioidprevention. The staff met

The Counseling Center willcontinue to buildrelationships within thecommunity to ensure thatresources are readilyavailable to counselingcenter staff and students asneeded. Counseling Centerstaff will build a workingrelationship by obtaining a

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1.2 as needed. Counseling Center staffwill analyze workingrelationships within thecommunity by meetingquarterly with 1community agency.

Counseling Centerstaff will build aworkingrelationship byobtaining apartnership with atleast 1 programfrom a communityagency.

2017 - 2018 Target Met with this agency two timesto organize this event.2. The counseling centerstaff met with BaptistBehavioral Health once asemester in order to reviewthe contract they have inplace and to discussprogrammingopportunities.3. The counseling centerhad an intern fromMississippi State Universityin Spring 2017 and Fall2017.

partnership with at least 1program from a communityagency.

2.1 The CounselingCenter willincreaseawareness amongstudents regardingthe CounselingCenter and theservices provided.

Results of the GraduationSurvey will be analyzed atthe end of every academicyear.

"Were you aware of anyof these programs/centersat MUW and the servicesthey provide (mark all thatapply)? {Center forCreative Learning, Centerfor Women’s Researchand Public Policy, DiversityEducation and Programs,Student Success Center,Study Abroad, CounselingCenter, Career Center}"

80% of GraduationSurvey participantswill state that theywere aware of theCounseling Centerand the servicesprovided.


2017-2018 GraduationSurvey Results:Counseling Center -(379/545) - 69.54%

Target was not met. Due tothe Graduation survey beingedited and this question willnot longer be used, theCounseling Center has set anew outcome. Newoutcome: Counseling Centerwill increase awareness oncampus of the onlinecounseling services. Targeteach year will be to have atleast 5 students participatein this service. CounselingCenter will trackparticipation in Titaniumwhich is used in the center.

2.2 The CounselingCenter will providesatisfactoryservices tostudents thatutilize the servicesprovided by thecenter.


"Rate MUW’seffectiveness in providing:Counseling services{Excellent, Good, Fair,Poor, N/A}"

75% of theGraduation Surveyparticipants willselect “excellent”or “good”indicatingeffectiveness of thecounselingservices.

2017 - 2018 Target Met 2017-2018 GraduationSurvey Results:Excellent - (291/645) -45.12%Good - (207/645) - 32.09%Total - (498/645) - 77.21%

Fair - (36/645) - 5.58%Poor - (12/645) - 1.86%Not Applicable - (99/645) -15.35%

Target was met. TheCounseling Center willprovide satisfactory servicesto students that utilize theservices provided by thecenter. 75% of theGraduation Surveyparticipants will select“excellent” or “good”indicating effectiveness ofthe counseling services.

Academic andStudent Support

1.1 The Office of Deanof Students will

The number of completedcourses will be analyzed

New studentcompleting the


The online training throughWork Place Answers was

In order to increaseawareness among new

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- Dean ofStudents (SexualMisconduct &Title IX)

1.1 make an effort toincrease thenumber of newstudents(freshman andtransfer) thatcomplete theWorkPlaceAnswers onlinestudent sexualmisconducttraining coursethat is offeredeach semester.

and compared to theprevious year todetermine increase ordecrease in completionrate.

course will increaseby 5% from theprevious year.


sent out to 982 newfreshman and new transferstudents during Spring2017 and Fall 2017semesters. The course wasone hundred percentcompleted by 278students. There 119students who began thetraining but did notcomplete the course. Lastcalendar year, there were319 participants whocompleted the course. 319to 278 ((278-319)/278) = -0.147 = Decrease of 15%****Work Place Answersonly reports by calendaryear and data is reported ingroups.

freshman and transferstudents about the onlinetraining, the Dean ofStudents will:1. Send an email to all newfreshman and transferstudents that will provideinformation about thetraining prior to studentsreceiving the participationinvitation.2. The Dean of Studentsoffice will send an email tothe Director of Athleticsthat will provideinformation about thetraining prior to studentsreceiving the participationinvitation.3. The Dean of Students willshare information about thetraining on Sept. 17, 2018,when this office isscheduled to speak toUN101.4. The Dean of Studentsoffice will send outreminders to the newfreshman and transferstudents throughout the theFall 2018 semester.

1.2 The Office of Deanof Students willmake an effort toincreaseawareness amongstudents regardingthe University’ssexual misconduct(Title IX) policy.


"Are you aware of how tofile a sexual misconductreport? {Yes, No}"

75% of GraduationSurvey participantswill state that theywere aware of howto file a sexualmisconduct report.

2017 - 2018 Target Met 2017-2018 GraduationSurvey Results:Yes - (543/659) 82.40%No - (116/659) 17.60%

Target was met. The Officeof the Dean of Students willmake an effort to increaseawareness among studentsregarding the University'ssexual misconduct (Title IX)policy. 75% of GraduationSurvey participants willstate that they were awareof ways to file a sexualmisconduct report.

Results of the GraduationSurvey will be analyzed atthe end of every academic

75% of GraduationSurvey participantswill state that they

2017 - 2018 Target Met 2017-2018 GraduationSurvey Results:Yes - (642/658) 97.57%

Target was met. The Officeof the Dean of Students willmake an effort to increase

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year.

"Are you aware that MUWhas a sexual misconductpolicy? {Yes, No}"

were aware thatMUW has a sexualmisconduct policy.

2017 - 2018 Target Met No - (16/658) 2.43% awareness among studentsregarding the University'ssexual misconduct (Title IX)policy. 75% of GraduationSurvey participants willstate that they were awarethat MUW has a sexualmisconduct policy.


"Do you know what TitleIX means? {Yes, No}"

75% of GraduationSurvey participantswill state that theywere aware ofwhat Title IXmeans.

2017 - 2018 Target Met 2017-2018 GraduationSurvey Results:Yes - (513/660) 77.73%No - (147/660) 22.27%

Target was met this year.The Office of the Dean ofStudents will make an effortto market Title IX oncampus to improveawareness among studentsregarding the University'ssexual misconduct (Title IX)policy. 75% of GraduationSurvey participants willstate that they were awareof the meaning of Title IX atthe University.

1.3 The Office of Deanof Students willmake an effort toincreaseawareness amongstaff regarding theUniversity’s sexualmisconduct (TitleIX) policy.

Results of the StaffSatisfaction Survey will beanalyzed every Spring.

"I am aware that I amresponsible for reportingsexual misconduct ofwhich I have beeninformed or havewitnessed to theUniversity’s Title IXCoordinator. {StronglyAgree, Agree, Disagree,Strongly Disagree, NotApplicable}"

85% of StaffSatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware they areresponsible forreporting sexualmisconduct ofwhich they havebeen informed orhave witnessed tothe University’sTitle IXCoordinator.

2017 - 2018 Target Met 2018 Staff SatisfactionSurvey Results:Strongly Agree - (39/81)48.15%Agree - (41/81) 50.62%Total - (80/81) 98.77%

Disagree - (0/81) 0%Strongly Disagree - (1/81)1.23%Not Applicable - (0/81) 0%

Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among staffregarding the University’ssexual misconduct (Title IX)policy. 85% of StaffSatisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware they areresponsible for reportingsexual misconduct of whichthey have been informed orhave witnessed to theUniversity’s Title IXCoordinator.


"I am aware that theUniversity has adesignated person to

85% of StaffSatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware that theUniversity has a

2017 - 2018 Target Met 2018 Staff SatisfactionSurvey Results:Strongly Agree - (40/80)50%Agree - (39/80) 48.75%Total - (79/80) 98.75%

Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among staffregarding the University'ssexual misconduct (Title IX)policy. 85% of Staff

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coordinate theUniversity’s efforts toeliminate sexualmisconduct on campus.{Strongly Agree, Agree,Disagree, StronglyDisagree, Not Applicable}"

designated personto coordinate theUniversity’s effortsto eliminate sexualmisconduct oncampus.

2017 - 2018 Target Met Disagree - (0/80) 0%Strongly Disagree - (1/80)1.25%Not Applicable - (0/80) 0%

Satisfaction Surveyparticipants will “stronglyagree” or “agree” that theyare aware that theUniversity has a designatedperson to coordinate theUniversity’s efforts toeliminate sexual misconducton campus.


"I am aware that theUniversity has a policythat prohibits sexualmisconduct. {StronglyAgree, Agree, Disagree,Strongly Disagree, NotApplicable}"

85% of StaffSatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware that theUniversity has apolicy thatprohibits sexualmisconduct.



Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among staffregarding the University'ssexual misconduct (Title IX)Policy. 85% of StaffSatisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware that theUniversity has a policy thatprohibits sexual misconduct.


"I am aware that theUniversity’s policy onsexual misconduct coverssexual harassment, sexualassault, domestic violence,dating violence, andstalking. {Strongly Agree,Agree, Disagree, StronglyDisagree, Not Applicable}"

85% of StaffSatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware that theUniversity’s policyon sexualmisconduct coverssexual harassment,sexual assault,domestic violence,dating violence,and stalking.



Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among staffregarding the University’ssexual misconduct (Title IX)policy. 85% of StaffSatisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware that theUniversity’s policy on sexualmisconduct covers sexualharassment, sexual assault,domestic violence, datingviolence, and stalking.

1.4 The Office of Deanof Students willmake an effort toincreaseawareness amongfaculty regarding

Results of the FacultySatisfaction Survey will beanalyzed every Spring.

"I am aware that I amresponsible for reporting

85% of FacultySatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware they are


Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among facultyregarding the University’ssexual misconduct (Title IX)

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1.4 the University’ssexual misconduct(Title IX) policy.

sexual misconduct ofwhich I have beeninformed or havewitnessed to theUniversity’s Title IXCoordinator. {StronglyAgree, Agree, Disagree,Strongly Disagree, NotApplicable}"

responsible forreporting sexualmisconduct ofwhich they havebeen informed orhave witnessed tothe University’sTitle IXCoordinator.

2017 - 2018 Target MetDisagree - (0/110) 0%Strongly Disagree - (0/110)0%Not Applicable - (2/110)1.82%

policy. 85% of FacultySatisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware they areresponsible for reportingsexual misconduct of whichthey have been informed orhave witnessed to theUniversity’s Title IXCoordinator.


"I am aware that theUniversity has adesignated person tocoordinate theUniversity’s efforts toeliminate sexualmisconduct on campus.{Strongly Agree, Agree,Disagree, StronglyDisagree, Not Applicable}"

85% of FacultySatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware that theUniversity has adesignated personto coordinate theUniversity’s effortsto eliminate sexualmisconduct oncampus.


Disagree - (2/110) 1.82%Strongly Disagree - (0/110)0%Not Applicable - (2/110)1.82%

Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among facultyregarding the University’ssexual misconduct (Title IX)policy. 85% of FacultySatisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware that theUniversity has a designatedperson to coordinate theUniversity’s efforts toeliminate sexual misconducton campus.


"I am aware that theUniversity has a policythat prohibits sexualmisconduct. {StronglyAgree, Agree, Disagree,Strongly Disagree, NotApplicable}"

85% of FacultySatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware that theUniversity has apolicy thatprohibits sexualmisconduct.


Disagree - (1/111) 0.9%Strongly Disagree - (0/111)0%Not Applicable - (2/111)1.8%

Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among facultyregarding the University’ssexual misconduct (Title IX)policy. 85% of FacultySatisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware that theUniversity has a policy thatprohibits sexual misconduct.


85% of FacultySatisfaction surveyparticipants will“strongly agree” or

2017 - 2018 Target Met 2018 Faculty SatisfactionSurvey Results:Strongly Agree - (68/112)60.71%

Target was met. The Officeof Dean of Students willmake an effort to increaseawareness among faculty

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"I am aware that theUniversity’s policy onsexual misconduct coverssexual harassment, sexualassault, domestic violence,dating violence, andstalking. {Strongly Agree,Agree, Disagree, StronglyDisagree, Not Applicable}"

“agree” that theyare aware that theUniversity’s policyon sexualmisconduct coverssexual harassment,sexual assault,domestic violence,dating violence,and stalking.

2017 - 2018 Target Met Agree - (41/112) 36.61%Total - (109/112) 97.32%

Disagree - (0/112) 0%Strongly Disagree - (1/112)0.89%Not Applicable - (2/112)1.79%

regarding the University’ssexual misconduct (Title IX)policy. 85% of FacultySatisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware that theUniversity’s policy on sexualmisconduct covers sexualharassment, sexual assault,domestic violence, datingviolence, and stalking.

2.1 The BehavioralIntervention Team(BIT) will increaseawareness amongthe staff regardingthe team andreportingmeasures in orderto strengthenreporting ofstudent behaviorsin which the teamcan intervene andwork to retain thestudent.


"I am aware that theUniversity has aBehavioral InterventionTeam (BIT). {StronglyAgree, Agree, Disagree,Strongly Disagree, NotApplicable}"

90% of StaffSatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware that theUniversity has aBehavioralIntervention Team(BIT).

2017 - 2018 Target Met 2018 Staff SatisfactionSurvey Results:Strongly Agree - (28/80)35%Agree - (44/80) 55%Total - (72/80) 90%


Target was met. TheBehavioral InterventionTeam (BIT) will increaseawareness among the staffregarding the team andreporting measures in orderto strengthen reporting ofstudent behaviors in whichthe team can intervene andwork to retain the student.90% of Staff Satisfactionsurvey participants will“strongly agree” or “agree”that they are aware that theUniversity has a BehavioralIntervention Team (BIT).

2.2 The BehavioralIntervention Team(BIT) will increaseawareness amongthe facultyregarding theteam andreportingmeasures in orderto strengthenreporting ofstudent behaviorsin which the teamcan intervene andwork to retain thestudent.


"I am aware that theUniversity has aBehavioral InterventionTeam (BIT). {StronglyAgree, Agree, Disagree,Strongly Disagree, NotApplicable}"

85% of FacultySatisfaction surveyparticipants will“strongly agree” or“agree” that theyare aware that theUniversity has aBehavioralIntervention Team(BIT).



Target was met. TheBehavioral InterventionTeam (BIT) will increaseawareness among thefaculty regarding the teamand reporting measures inorder to strengthenreporting of studentbehaviors in which the teamcan intervene and work toretain the student. 85% ofFaculty Satisfaction surveyparticipants will “stronglyagree” or “agree” that theyare aware that theUniversity has a BehavioralIntervention Team (BIT).

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Academic andStudent Support -Housing andResidence Life

1.1 The Office ofHousing andResidence Life willincrease thenumber of NewFreshmen living oncampus eachacademic year.

The Office of Housing andResidence Life will analyzethe data produced by theHousing software (SimpleCampus Housing) that willcalculate our number ofNew Freshmen studentsliving on campus todetermine anincrease/decrease eachacademic year.

New Freshmenliving on campusfor the Fallsemester willincrease by 5%from the previousyear.


As of August 1, 2017 wehad 138 new Freshmanstudents living on campus.

We will continue thisassessment for the 2018-2019 fiscal year.

1.2 The Office ofHousing andResidence Life willincrease thenumber ofReturningStudents living oncampus eachacademic year.

The Office of Housing andResidence Life will analyzethe data produced by theHousing software (SimpleCampus Housing) that willcalculate our number ofReturning Students livingon campus to determinean increase/decrease eachacademic year.

Returning Studentsliving on campusfor the Fallsemester willincrease by 5%from the previousyear.

2017 - 2018 Target Met As of September 1, 2017we had 349 (84 ReturningFreshmen and 265Upperclass) returningstudents living on campus.


2.1 The Office ofHousing andResidence Life willincrease theaveragesatisfaction ratingofprograms/activities sponsored by ourstaff regardingsocial/educational/cultural programsconducted in theresidence halls.

Results from the(Association of Collegeand University HousingOfficers – International)ACUHO-I/BenchworksResident Assessmentsurvey will be analyzed atthe end of the Springsemester.

"How satisfied are youwith programs/activitiessponsored by yourhall/apt. buildingregarding:Social/educational/cultural programs?{1. Very dissatisfied, 2.Moderately dissatisfied, 3.Slightly dissatisfied, 4.Neutral, 5. Slightlysatisfied, 6. Moderatelysatisfied, 7. Verysatisfied}"

Increase thesatisfaction meanto 5.6 on a scale of1-7 (with 7 being“very satisfied”)will be achieved onthe ACUHO-I/BenchmarksResidentAssessment surveyregarding thesocial/educational/cultural programsconducted in theresidence halls.


Using the ACUHO-I/Benchworks ResidentAssessment survey, theOffice of Housing andResidence Life achieved amean of 4.94 when itcomes to satisfaction ofprograms/activities withregards tosocial/educational/culturalprograms.


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2.2 The Office ofHousing andResidence Life willincrease theaveragesatisfaction ratingofprograms/activities sponsored by ourstaff regardingquality ofprograms.

Results from the(Association of Collegeand University HousingOfficers – International)ACUHO-I/BenchworksResident Assessmentsurvey will be analyzed atthe end of the Springsemester.

"How satisfied are youwith programs/activitiessponsored by yourhall/apt. buildingregarding: Quality ofprograms?{1. Very dissatisfied, 2.Moderately dissatisfied, 3.Slightly dissatisfied, 4.Neutral, 5. Slightlysatisfied, 6. Moderatelysatisfied, 7. Verysatisfied}"

Increase thesatisfaction meanto 5.6 on a scale of1-7 (with 7 being“very satisfied”)will be achieved onthe ACUHO-I/BenchmarksResidentAssessment surveyregarding quality ofprograms offeredby the departmentof Housing andResidence Life.


Using the ACUHO-I/Benchworks ResidentAssessment survey, theOffice of Housing andResidence Life achieved amean of 5.03 when itcomes to satisfaction ofprograms/activities withregards to quality ofprograms.


Academic andStudent Support -Library

1.1 The library willwork to improvefaculty awarenessand satisfactionwith the library’sservices, includingInterlibrary Loan,Virtual and In-Person Reference,and InformationLiteracyInstruction.

The library will conduct aFaculty Library Surveyannually from the PatronSatisfaction Survey todetermine satisfactionwith the library’s services.The library faculty willreview and analyze thesurvey results todetermine if theachievement target wasmet.

The library willexpect a 5%increase in overallsatisfaction withthe library’sservices on theFaculty LibrarySurvey.

2017 - 2018 Target Met The survey results showedgreater than a 5% increasein every category assessed.See related documents.

We will continue to collectdata on faculty satisfactionto compare to previousyears' results.

1.2 The library willwork to improvefaculty awarenessand satisfactionwith the library’sresources,includingelectronic andprint collections.

The library will conduct aFaculty Library Surveyannually from the PatronSatisfaction Survey todetermine awareness ofthe purchase-on-demandbook acquisition program.The Dean of the Librarywill review and analyzethe survey results to

The library willachieve a 5%increase inawareness of thepurchase ondemand program,until 100% isachieved, on theFaculty LibrarySurvey.


The number of "yes"responses did not go up, sowe cannot assume thatawareness increased. Seerelated documents.

We will continue to collectdata to assess theawareness of the purchase-on-demand form.

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1.2 The library willwork to improvefaculty awarenessand satisfactionwith the library’sresources,includingelectronic andprint collections.

determine if theachievement target wasmet.

The library willachieve a 5%increase inawareness of thepurchase ondemand program,until 100% isachieved, on theFaculty LibrarySurvey.


The number of "yes"responses did not go up, sowe cannot assume thatawareness increased. Seerelated documents.

We will continue to collectdata to assess theawareness of the purchase-on-demand form.

The library will conduct aFaculty Library Surveyannually from the PatronSatisfaction Survey todetermine satisfactionwith the library’s print andelectronic collections. TheDean of the Library willreview and analyze thesurvey results todetermine if theachievement target wasmet.

The library willachieve a 5%increase insatisfaction withprint and electroniccollections on theFaculty LibrarySurvey.

2017 - 2018 Target Met In comparing the resultsfrom the FY17 and FY18survey, there was a 38%increase in satisfaction withthe print resources and a25% increase in satisfactionwith the online resources.See related documents.

We will continue collectingdata in this area to comparefuture results

The library will conduct aFaculty Library Surveyannually from the PatronSatisfaction Survey todetermine satisfactionwith the purchase-on-demand book acquisitionprogram. The Dean of theLibrary will review andanalyze the survey resultsto determine if theachievement target wasmet.

The library willachieve a 5%increase insatisfaction withthe on-demandbook acquisitionprogram on theFaculty LibrarySurvey.

2017 - 2018 Inconclusive We did not gatherresponses to assess thesatisfaction of thepurchase-on-demandprogram.

We will report results oncewe have collected datapoints to compare

2.1 The library willacquire and launchasynchronousvirtual referencesolutions toprovide parity foronline anddistance programs,as well as

The library will buildcustomized websitescalled LibGuides forinstructors upon demand.The Dean of the Librarywill review the LibGuidesrecords to determine ifachievement target wasmet.

The library willproduce five guidesper year.

2017 - 2018 Target Met 17 new guides werecreated in FY 18, thusachieving the target ofcreating 5 new guides peryear. See relateddocuments.

We will continue to aim tocreate 5 new guides peryear.

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2.1 supportingcommutingstudents and thosepreferring onlineassistance.

The library will buildcustomized websitescalled LibGuides forinstructors upon demand.The Dean of the Librarywill review the LibGuidesrecords to determine ifachievement target wasmet.

The library willproduce five guidesper year.

2017 - 2018 Target Met 17 new guides werecreated in FY 18, thusachieving the target ofcreating 5 new guides peryear. See relateddocuments.

We will continue to aim tocreate 5 new guides peryear.

The library will grow adynamic new FAQprogram for self-helpreference. Public Servicesfaculty and staff willreview the FAQ entriesrecords each year todetermine if achievementtarget was met.

The library will add15 new FAQ entriesannually, based onfailed searches andnew resources orservices.

2017 - 2018 Target Met 35 FAQs were created in FY17 and 50 FAQs werecreated in FY 18, thusmeeting our target ofcreating 15 new FAQs eachyear. See relateddocuments.

We will continue to aim forcreating 15 new FAQsannually.

2.2 The library willacquire and launchsynchronousvirtual referencesolutions toprovide parity foronline anddistance programs,as well assupportingcommutingstudents and thosepreferring onlineassistance.

The library will provideembedded synchronousvirtual referencesolutions. Public Servicesfaculty and staff willreview and analyze theusage of the solutionseach year.

Usage of thissynchronous virtualreference systemwill grow by 5% peryear.

2017 - 2018 Inconclusive This was the first year thatVirtual Reference Serviceswere used by the library, sowe cannot benchmark forthis goal. For FY 18, thelibrary had 229 emailreference questions and171 chat transactions.

We will continue to gatherdata with the goal of beingable to benchmark thesebeginning in FY 19.

The library will revise thewebsite iteratively toimprove patronexperience. Library facultyand staff will review andanalyze the Faculty LibrarySurvey each year todetermine if achievementtarget was met.

75% of participantsin the facultysurvey will ratetheir experienceusing the librarywebsite as good orvery good.

2017 - 2018 Inconclusive We did not gather surveyresults about the websitein FY 17, so we do not havea second data point towhich we can compare FY18 survey results.

We will continue to collectdata on the satisfaction ofusing the library websiteand compare FY 18 resultsto the following year.

Academic andStudent Support -Outreach andInnovation

1.1 Develop andimplement acampus culture ofhealth and

At the end of the fiscalyear, Outreach andInnovation will review thedocumented attendance

Overall campushealth andwellness eventparticipation will

2017 - 2018 Target Met There was a 99% growth incampus health andwellness eventparticipation.

It is highly likely that the lastyear of Passport to Wellnessfunding will occur duringthe 2018-2019 academic

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Academic andStudent Support -Outreach andInnovation

1.1 wellness with anincrease inparticipation inhealth andwellness relatedactivities.

records from each healthand wellness event heldon campus (i.e. SpringFitness Challenge, Meet atthe Track, W Walks toLunch, Homecoming 5K,Healthy Eating Culinaryclasses, etc.) and comparethe number ofparticipants to theprevious fiscal year’sparticipants.

grow by at least15% from theprevious fiscalyear.

2017 - 2018 Target Met 2016-2017 = 15042017-2018 = 2995The addition of wellnesspop-up events (increasedcollaboration with CampusRecreation and ProjectCHEW) during this grantperiod helped to increaseparticipation numbers.

year. Increased marketingand monthly reporting willcontinue as the planning forprogram sustainabilityoccurs.

1.2 Develop andimplementcommunity basedhealth andwellness initiativeswith an increase inparticipation inhealth andwellness relatedactivities both inthe communityand on campus.

At the end of the fiscalyear, Outreach andInnovation will review thedocumented attendancerecords from eachcommunity/campus basedhealth and wellness event(quarterly events, whichmay include a health fair,diabetes walk, etc. Theevents will also link withexisting universityresources and programs,including the Women’sHealth Awareness Weekand the Miller LectureSeries) and compare thenumber of participants tothe previous fiscal year’sparticipants. Connectingcampus to community,through quarterly eventsheld on campus, inschools, and out in thecommunity, will betterutilize the currentresources available, aswell as the expertise ofThe W faculty andcommunity practitioners.

Overallcommunity/campus health andwellness eventparticipation willgrow by at least15% from theprevious fiscalyear.

2017 - 2018 Target Met There was a 134% growthin community health andwellness eventparticipation.2016-2017 = 7492017-2018 = 1755During this grant periodthere was an intentionalincrease hosting events atlocal elementary schools(i.e., health fair and kidsculinary programming) thathelped to increaseparticipation numbers.

It is highly likely that thelast year of Passport toWellness funding will occurduring the 2018-2019academic year. Increasedmarketing and monthlyreporting will continue asthe planning for programsustainability occurs.

2.1 Enhance teachereffectiveness inparticipating K-12

At the end of the fiscalyear, Outreach andInnovation will compare

The overall scorefor individualsparticipating in the

2017 - 2018 Target Met LMT (LearningMathematics for Teaching)assessment was used to

The MSP grant (CHAMPS)will end September 28,2018. Therefore, teachers

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2.1 school districtsacross the state byproviding acomprehensiveprogram ofprofessionaldevelopment(CHAMPS) toincreasemathematicscontentknowledge andinstructionalpractices.

the overall scores of thePre Learning Mathematicsfor Teaching (LMT)Assessments to the PostLMT Assessmentsadministered at thesummer teacher instituteand at the end of theproject year, respectively,to determine the scoringdifference.

Pre/Post LMTAssessments willhave a statisticallysignificant higherscore ranging froma .2-.5 to show agrowth in contentknowledge fromthe Pre-LMTAssessment to thePost-LMTAssessment.

2017 - 2018 Target Met measure changes inmathematics teachers’content knowledge gainedover the two-week summerinstitute and then retainedover the course of the year-long project. Theparticipants were given apretest on July 10, 2017, aposttest on July 21, 2017,and finally a post-postteston April 7, 2018.

Geometry. The mean forthe pretest, the posttest,and the post-posttest were-.509, .076, and .088,respectively. A repeated-measures ANOVA, withHuynh-Feldt correction,was conducted to examinewhether there weredifferences among thepretest, the posttest, andthe post-posttest. Resultsshowed a statisticallysignificant differenceamong the pretest, theposttest, and the post-posttest, F (1.62, 84.18) =30.81, p < .01, ?2 = .37.

An adjusted Bonferronipost-hoc comparison wasapplied to examine specificdifferences among thesemeans. Results revealedthat the participantsobtained statisticallysignificant higher scores inthe posttest (M = .076) andin the post-post (M = .088)than they did in the pretest(M = -.509). As these scalescores have been adjustedfor the relative difficulty of

will no longer be assessedusing the LMT as anindicator of increasedmathematics contentknowledge and instructionalpractices.

Since CHAMPS is sointertwined in this outcome,a new outcome will need tobe created to measure theenhancement of teachereffectiveness inparticipating K-12 schooldistricts across the state byproviding a comprehensiveprogram of professionaldevelopment (ProfessionalLearning Academy) for PK-12 teachers. This newoutcome will be created bythe end of July 2018.

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2.1 Enhance teachereffectiveness inparticipating K-12school districtsacross the state byproviding acomprehensiveprogram ofprofessionaldevelopment(CHAMPS) toincreasemathematicscontentknowledge andinstructionalpractices.

At the end of the fiscalyear, Outreach andInnovation will comparethe overall scores of thePre Learning Mathematicsfor Teaching (LMT)Assessments to the PostLMT Assessmentsadministered at thesummer teacher instituteand at the end of theproject year, respectively,to determine the scoringdifference.

The overall scorefor individualsparticipating in thePre/Post LMTAssessments willhave a statisticallysignificant higherscore ranging froma .2-.5 to show agrowth in contentknowledge fromthe Pre-LMTAssessment to thePost-LMTAssessment.

2017 - 2018 Target Met tests, the changes in meanscale scores indicated that,compared with the pretest,the participants had scored.585 standard deviationhigher in the posttest and.596 standard deviationhigher in the post-posttest.

Patterns functions andalgebra. The mean for thepretest, the posttest, andthe post-posttest were -1.006, -.365, and -.242,respectively. A repeated-measures ANOVA, withHuynh-Feldt correction,was conducted to assesswhether there weredifferences among thepretest, the posttest, andthe post-posttest. Theresults indicated that therewas a statisticallysignificant differenceamong the pretest, theposttest, and the post-posttest, F (1.81, 93.84) =38.45, p < .01, ?2 = .43.

An adjusted Bonferronipost-hoc comparison wasused to detect specificdifferences among thesemeans. Results revealedthat the participantsobtained statisticallysignificant higher scores inthe posttest (M = -.365)and in the post-post (M = -.242) than they did in thepretest (M = -1.006). Giventhat these scale scoreshave been adjusted for therelative difficulty of tests,the changes in mean scale

The MSP grant (CHAMPS)will end September 28,2018. Therefore, teacherswill no longer be assessedusing the LMT as anindicator of increasedmathematics contentknowledge and instructionalpractices.


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2017 - 2018 Target Met scores indicates that theparticipants have shown amean change of .641standard deviation unitfrom the pretest to theposttest, and a meanchange of .764 standarddeviation unit from thepretest to the postposttest.

Number concepts andoperations. The mean forthe pretest, the posttest,and the post-posttest were-.806, .238, and -.057,respectively. A repeated-measures ANOVA, withHuynh-Feldt correction,was conducted to assesswhether there weredifferences among thepretest, the posttest, andthe post-posttest. Theresults showed astatistically significantdifference among thepretest, the posttest, andthe post-posttest, F (1.89,98.03) = 31.39, p < .01, ?2 =.38.

An adjusted Bonferronipost-hoc comparison wasused to detect specificdifferences among thesemeans. Results revealedthat the participantsobtained statisticallysignificant higher scores inthe posttest (M = .238) andin the post-post (M = -.057)than they did in the pretest(M = -.806). As these scalescores have been adjustedfor the relative difficulty of



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2017 - 2018 Target Met tests, the changes in meanscale scores indicated that,compared with the pretest,the participants had scored1.044 standard deviationhigher in the posttest and.749 standard deviationhigher in the post-posttest.



2.2 Improve studentachievement inparticipating K-12school districtsacross the state byproviding acomprehensiveprogram ofprofessionaldevelopment(CHAMPS) for K-8teachers.

At the end of the fiscalyear, Outreach andInnovation will comparethe CHAMPS classrooms’students’ overall scores tothe control classrooms’students’ overall scoresfrom the Pre/Post Collegeand Career ReadinessStandards (CCRS)Assessments taken inAugust (Pre) and May(Post) to determine if theCHAMPS’ students’scoring differencebetween the Pre and Postassessments was higherthan the controlclassrooms’ students’scoring difference.

The overall scorefor CHAMPSclassrooms’studentsparticipating in thePre/Post CCRSAssessments willhave a statisticallysignificant higherscore ranging froma .2-.5 compared tothe controlclassrooms’students’ scores.

2017 - 2018 Target Met CCSS Assessment

CCSS student assessmentwas used to assess theimpact of the CHAMPS onstudent achievement (i.e.,between students whoseteachers participated theCHAMPS and studentswhose teacher did not).CCSS pretest was given tostudents at the beginningof the school year (August14, 2017), whereas CCSSposttest was given tostudents about sevenmonths later (March 26,2018). We have organizedour CCSS findings by gradelevel (i.e., students in

The MSP grant (CHAMPS)will end September 28,2018. Therefore, studentswill no longer be assessedusing CCRS pre- and post-assessments to determinegrowth.

Since CHAMPS is sointertwined in this outcome,a new outcome will need tobe created to measure theenhancement of teachereffectiveness inparticipating K-12 schooldistricts across the state byproviding a comprehensiveprogram of professionaldevelopment (ProfessionalLearning Academy) for PK-

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2017 - 2018 Target Met grades 1-5, and students ingrades 6-8).

Students in grades 1-5. Amixed ANOVA was used toassess whether there weredifferences in CCSS scoresby the testing status (i.e.,the pretest vs. the posttest)and the treatment (i.e.,students whose teachersparticipated the CHAMPSversus students whoseteachers did not). Resultsrevealed a significant maineffect of testing status, F(1, 694) = 696.447, p <.001, ?2 = .501. On theother hand, results did notrevealed a significantinteraction between thetest status and thetreatment, F (1, 694) =1.980, p > .05, ?2 = .003.As shown in Table 3,students whose teachersparticipated the CHAMPSproject increased 19.44from the pretest to theposttest, whereas thosestudents whose teacher didnot participate theprogram increased 17.53from the pretest to theposttest.

Students in grades 6-8.Similarly, a mixed ANOVAwas conducted to assesswhether there weredifferences in CCSS scoresby testing status (i.e., thepretest vs. the posttest)and the treatment (i.e.,students whose teachersparticipated the CHAMPS

12 teachers. This newoutcome will be created bythe end of July 2018.

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2017 - 2018 Target Met vs. students whoseteachers did not). Resultsrevealed a significant maineffect of testing status, F(1, 355) = 199.439, p <.001, ?2 = .360. On theother hand, results did notrevealed a significantinteraction between thetest status and thetreatment, F (1, 355) =.013, p >.05, ?2 = .000 (seeTable 4).

The MSP grant (CHAMPS)will end September 28,2018. Therefore, studentswill no longer be assessedusing CCRS pre- and post-assessments to determinegrowth.


2.3 Increase thenumber ofteachers who arehighly qualified toteach middleschoolmathematics inMississippi.

At the end of the fiscalyear, Outreach andInnovation will review therecords of teacher namessubmitted to MississippiDepartment of Educationfor the 7th-8thmathematics add-oncertificate to determinethe number of CHAMPS’participants thatcompleted the process.

At least 25% ofindividualsparticipating in acomprehensiveprogram ofprofessionaldevelopment(CHAMPS) will earnhighly qualifiedstatus bysuccessfully addinga 7th-8thmathematicscertifiedendorsement totheir license.

2017 - 2018 Target Met 72% of the individuals whoparticipated in acomprehensive program ofprofessional development(CHAMPS) earned highlyqualified status bysuccessfully adding a 7th-8th mathematics certifiedendorsement to theirlicense.

The MSP grant (CHAMPS)will end September 28,2018. Therefore, at thistime there is noprogramming planned forteachers to earn a 7th-8thgrade mathematicscertification endorsement.

Since CHAMPS is sointertwined in this outcome,a new outcome will need tobe created to measure thenumber of teachers seekingto earn continuingeducation units (CEUs) eachyear in order to renew theirteaching license with theMississippi Department ofEducation (MDE). This newoutcome will be created bythe end of July 2018.

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Academic andStudent Support -Registrar

1.1 The Office of theRegistrar will movemore manualprocesses toonline processesto promotetimeliness andconvenience forstudents.

At the end of the fiscalyear, the Office of theRegistrar will analyze theGraduation Survey’sresults regarding theoverall Registrar process.

"Overall, how would yourate the registrarprocesses (includingupdatingpersonal/academicinformation,adding/dropping classes,degree audit processing,applying for graduation,transcript processing,etc.)? {Excellent, Good,Fair, Poor}"

85% of studentsparticipating in theGraduation Surveywill find Registrarprocesses “good”or "excellent."


Fair - (40/651) - 6.14%Poor - (10/651) - 1.54%

The Office of the Registrarwill continue to streamlineprocesses that will increasestudent satisfaction. TheAchievement Target for2018-2019 is 90% ofstudents participating in theGraduation Survey will findRegistrar processes "good"or "excellent".

1.2 The Office of theRegistrar will savemoney by movingprocesses online.

At the end of the fiscalyear, the unit budgetmanager will run a costcomparison report todetermine if theachievement target wasmet.

There will be a 10%reduction in thecost of formspurchased by theOffice of theRegistrar.

2017 - 2018 Target Met Due to adding the Changeof Grade form this year andChange of Major form lastyear to an online process inBanner, $0 dollars werespent on forms in 2017-2018, because we are stillusing the forms from lastyear's purchase of $280.

The Office of the Registrarwill continue to add moreprocesses from paper formto online requiring lessmoney spent on forms.Future possibilities includethe Request for Incompleteforms and Add/Drop Forms.

2.1 The Office of theRegistrar will havea sample ofstudent straightline audits checkedby the StudentRecords Specialisteach semester toensure accuracy.

The Student RecordsSpecialist will analyze therate of error duringsample checks and reportfindings to the Registrar atthe end of each academicsemester.

100% of thesamples will beaudited correctly.


The Student RecordsSpecialist pulled a sampleof 39 records, 74% wereerror free.

The Student RecordsSpecialist will continue tomonitor records, pullsamples, and report findingsto the Registrar. The Officeof the Registrar's staff willcontinue to meet beforestraight line audits todiscuss changes and errorsthat are common on theaudits. The Registrar willlook for training to assist inthis matter.

2.2 The Office of theRegistrar staff willattendconferences

At the end of the fiscalyear, the Office of theRegistrar will analyze theRegistrar Student

80% of studentsparticipating in theRegistrar StudentSatisfaction Survey


66.66% of studentsparticipating in theRegistrar StudentSatisfaction Survey were

The Office of the Registrarwill continue to offer moretraining for staff to increasesatisfaction of students.

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2.2 and/or webinarsthroughout theyear to improvecustomerinteraction.

Satisfaction Survey’sresults regardingcustomer interaction.

"Interaction with Registrarstaff was prompt andcourteous. {StronglyAgree, Agree, Disagree,Strongly Disagree, NotApplicable}"

will agree orstrongly agree thattheir interactionwith the Office ofthe Registrar staffwas prompt andcourteous.


Satisfied or Very Satisfiedwith the professionalismand courtesy of the staff.This was an increase of41.66% but still fell short ofthe goal.

The Achievement Target ofstudent satisfaction willremain 80%.

2.3 The Office of theRegistrar willprovide supportservices to faculty.

At the end of the fiscalyear, the Office of theRegistrar will analyze theFaculty SatisfactionSurvey’s results regardingthe Registrar’s facultysupport services.

"Overall, the Registraroffice supports facultyneeds (including studentdegree audits, onlinechange of major forms,etc.). {Strongly Agree,Agree, Disagree, StronglyDisagree, Not Applicable}"

80% of facultyparticipating in theFaculty SatisfactionSurvey will agree orstrongly agree thatthe Office of theRegistrar supportstheir needs.



The Office of the Registrarwill continue to provideBanner Training to Facultyfor new processes andindividualized help whenrequested.

Academic andStudent Support -SponsoredPrograms

1.1 The Office ofSponsoredPrograms willassist in enhancingand effectivelyutilizing advancedinstructionaltechnologies bylocating andsharing externalfundingopportunities,which meet thescholarly activityinterests offaculty, staff, andadministration ofMUW.

At the end of the fiscalyear, the Office ofSponsored Programs willreview the data log ofscholarly activity interestmeetings held withfaculty, staff, andadministration throughoutthe fiscal year.

Each fiscal year, 10scholarly activityinterest meetingswill be held withfaculty, staff, andadministration.

2017 - 2018 Target Met There were 10 scholarlyactivity interest meetingsheld during the fiscal year.These were impromptumeetings, and there is noofficial log of thesemeetings; however, theone coordinated meetingwith Dr. Handy is in therelated documents. Threemeetings were held withupper level administrationand five were held withfaculty and one was heldwith the staff of the CPDC.

Also, I spoke with Dr.Amber Handy at the springfaculty convocation to

Continue assessmentmeasure for the next FY.

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Academic andStudent Support -SponsoredPrograms

1.1 The Office ofSponsoredPrograms willassist in enhancingand effectivelyutilizing advancedinstructionaltechnologies bylocating andsharing externalfundingopportunities,which meet thescholarly activityinterests offaculty, staff, andadministration ofMUW.

At the end of the fiscalyear, the Office ofSponsored Programs willreview the data log ofscholarly activity interestmeetings held withfaculty, staff, andadministration throughoutthe fiscal year.

Each fiscal year, 10scholarly activityinterest meetingswill be held withfaculty, staff, andadministration.

2017 - 2018 Target Met gauge interest and in grantwriting and proposaldevelopment. Dr. Handyhas the sign in roster.


At the end of the fiscalyear, the Office ofSponsored Programs willreview the data log ofsolicitations forwarded tofaculty, staff, andadministration throughoutthe fiscal year.

Each fiscal year, 10externally fundedsolicitations will beforwarded tofaculty, staff, andadministration.

2017 - 2018 Target Met The Office of SponsoredPrograms forwarded over100 externally fundedsolicitation to the faculty,staff, and administration ofthe university. Thesesolicitations weredistributed from the AASCUGrants Resource Center'slist serve.

I am providing the latestemail that was receivedfrom AASCU GRC whichwas divided and sent todeans and departmentchairs based on academicinterest.


2.1 The Office ofSponsoredPrograms willfoster leadershipdevelopment anda commitment to asafe ethicalenvironment byoffering training

At the end of the fiscalyear, the Office ofSponsored Programs willanalyze the data from theTraining Surveys collectedthroughout the fiscal yearto determine if the grantproposal training sessions’participants found the

90% of TrainingSurvey participantswill “agree” or“strongly agree”that the quality ofthe grant proposaltraining sessionwas useful.

2017 - 2018 Inconclusive This goal has not been metas the MUW GrantHandbook has not beenapproved byadministration.(06/27/2018)

We will need to revisit thisachievement target andassessment method.Possibly will need to berevised.

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2.1 opportunities tofaculty, staff, andadministration ofMUW.

training useful. 90% of TrainingSurvey participantswill “agree” or“strongly agree”that the quality ofthe grant proposaltraining sessionwas useful.

2017 - 2018 Inconclusive This goal has not been metas the MUW GrantHandbook has not beenapproved byadministration.(06/27/2018)


3.1 The Office ofSponsoredPrograms willenhance businessprocesses and thecampusinfrastructure,ensuringcontinuingfinancialsustainability bystreamlining theexternal fundingprocesses throughan annual reviewof the MUW GrantHandbook.

In the Spring, after theGrant Handbook Review inthe Fall, the Office ofSponsored Programs willdistribute the GrantHandbook Survey to thosewho submitted proposalsand received grants andwill analyze the datacollected to determine ifthe Grant Handbook wasuseful.

90% of GrantHandbook Surveyparticipants whosubmittedproposals andreceived grants willstate that theyfound the MUWGrant Handbookuseful.

2017 - 2018 Inconclusive The MUW Grant Handbookhas been updated but isstill awaiting approval fromadministration. The Officeof Sponsored Programs willcontinue the process ofapproving the GrantHandbook and developingsurveys.


3.2 The Office ofSponsoredPrograms willenhance businessprocesses and thecampusinfrastructure,ensuringcontinuingfinancialsustainability bylocating andsharing externalfundingopportunitieswhich supportcampusinfrastructure withfaculty, staff, andadministration of

The Office of SponsoredPrograms will meet withfaculty, staff, andadministration of MUW todetermine which areas arein the most need ofexternal support. At theend of the fiscal year, theOffice of SponsoredPrograms will review itsrecords to determine if atleast 75% of those areas inneed were found fundingopportunities throughoutthe fiscal year.

The Office ofSponsoredPrograms will findfundingopportunities thatsupport 75% ofareas in needacross campus.

2017 - 2018 Target Met This goal continues to bemeet by the distribution ofexternally fundedsolicitations. The numberof solicitations sent out thisfiscal year was over 100.See attached distributionlist.

We will continue thisassessment measure.

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3.2 MUW. The Office of SponsoredPrograms will meet withfaculty, staff, andadministration of MUW todetermine which areas arein the most need ofexternal support. At theend of the fiscal year, theOffice of SponsoredPrograms will review itsrecords to determine if atleast 75% of those areas inneed were found fundingopportunities throughoutthe fiscal year.

The Office ofSponsoredPrograms will findfundingopportunities thatsupport 75% ofareas in needacross campus.

2017 - 2018 Target Met This goal continues to bemeet by the distribution ofexternally fundedsolicitations. The numberof solicitations sent out thisfiscal year was over 100.See attached distributionlist.

We will continue thisassessment measure.

Academic andStudent Support -Student Life

1.1 Student Life willincreaseawareness of theuniversity hazingpreventionstatement amongstudents that arenew members ofsocialorganizations.

Student Life will analyzethe results regarding thehazing preventionstatement of the SocialOrganization NewMember Workshop Surveyat the end of the fallsemester.

90% of studentsparticipating in theSocial OrganizationNew MemberWorkshop Surveywill either agree orstrongly agree thatthey have anunderstanding ofthe hazingpreventionstatement.

2017 - 2018 Target Met 40 students participated inthe fall workshop, and 39completed the survey. Ofthe total respondents, 95%either agreed or stronglyagreed to the statementmeasuring their perceivedunderstanding of thehazing preventionstatement. 84% stronglyagreed, and 11% statedthey agreed.

Student Life will continue toeducate about the hazingprevention and measure theunderstanding of the hazingprevention statement,seeking a goal of 90%understanding of thoseparticipating in the fall newmember workshop.

1.2 Student Life willincrease theLeadershipProgram students’understanding ofself and othersthrough leadershipprogrammingopportunities.

Student Life will analyzeresults of the Program ExitSurvey for graduatingseniors at the end of eachacademic semester.

85% of LeadershipProgram studentsparticipating in theProgram ExitSurvey will ratethat they agree orstrongly agree tobeing comfortablearticulating theirpersonal values asan aspect ofdemonstrating anunderstanding ofself.

2017 - 2018 Target Met 100% of respondents ratedthat they strongly agreed(25%) or agreed (75%) tobeing comfortablearticulating their personalvalues as an aspect ofdemonstrating anunderstanding of self. Wehad an 80% response rate,(4/5) seniors for theelectronic survey.

We will continue to strivefor 85% rating agree orstrongly agree to beingcomfortable articulatingtheir personal values as anaspect of demonstrating anunderstanding of self in2018-19. We will encouragethe leadership team toexplore additional ways toapproach valuesclarification.

Student Life will analyzeresults of the Program ExitSurvey for graduatingseniors at the end of each

85% of LeadershipProgram studentsparticipating in theProgram Exit

2017 - 2018 Target Met 100% of respondents ratedthat they strongly agreed(50%) or agreed (50%) tobeing comfortable

We will continue to strivefor 85% rating agree orstrongly agree to beingcomfortable articulating

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academic semester. Survey will ratethat they agree orstrongly agree tobeing comfortablearticulating theirstrengths andweaknesses in theirleadership styles asan aspect ofdemonstrating anunderstanding ofself.

2017 - 2018 Target Met articulatingstrengths/weaknesses intheir leadership style. Wehad an 80% response rate,(4/5) seniors for theelectronic survey.

their strengths andweaknesses in theirleadership styles in 2018-19.

Student Life will analyzeresults of the Program ExitSurvey for graduatingseniors at the end of eachacademic semester.

85% of LeadershipProgram studentsparticipating in theProgram ExitSurvey will ratethat they agree orstrongly agree tobeing comfortabledescribing theirleadership style asan aspect ofdemonstrating anunderstanding ofself.

2017 - 2018 Target Met 100% of respondents ratedthat they strongly agreed(25%) or agreed (75%) tobeing comfortabledescribing their leadershipstyle as an aspect ofdemonstrating anunderstanding of self. Wehad an 80% response rate,(4/5) seniors for theelectronic survey.

We will continue to strivefor 85% rating agree orstrongly agree to beingcomfortable describing theirleadership style as an aspectof demonstrating anunderstanding of self in2018-19. We will encouragethe leadership team toexplore additional ways toidentify leadership styles.

Student Life will analyzethe collective results ofthe LeadershipProgramming (events,retreats, etc.) Surveys atthe end of the springsemester.

85% of studentsparticipating in theLeadershipProgrammingSurveys will eitheragree or stronglyagree to have anincreasedunderstanding ofothers.

2017 - 2018 Target Met 94% of respondents ratedthat they strongly agreed(27%) or agreed (67%) tohaving an increasedunderstanding of others.We had an 80% responserate, (4/5) seniors for theelectronic survey.

We will continue to assessthis measure.

2.1 Student Life willincreaseeducationalopportunitiesthroughcommunity serviceprojects.

Student Life will analyzethe logged communityservice hours usingOrgSync and paper/onlinelogs at the end of thefiscal year.

Student Life willshow a 3% increasein the communityservice hourslogged by thecampus communitythroughout thefiscal year.

2017 - 2018 Target Met Up to this date ofcollection, 364,666.6community service hourshave been logged. This is a3.5% increase from thehours logged in theprevious year.

We will work to schedulemore frequent reportingrequests instead ofrequesting data onceannually as staff changesand availability at the end ofthe academic year canimpact the hours recorded.At the time of reporting, we

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2.1 Student Life willincreaseeducationalopportunitiesthroughcommunity serviceprojects.

Student Life will analyzethe logged communityservice hours usingOrgSync and paper/onlinelogs at the end of thefiscal year.

Student Life willshow a 3% increasein the communityservice hourslogged by thecampus communitythroughout thefiscal year.

2017 - 2018 Target Met Up to this date ofcollection, 364,666.6community service hourshave been logged. This is a3.5% increase from thehours logged in theprevious year.

are still missing somesources of service hours.

2.2 Student Life willincreaseawareness ofdiverse andunderrepresentedpopulationsthrougheducationalevents.

Student Life will analyzethe student attendancerates of departmentaldiversity programming atthe end of the springsemester using OrgSync.

Student Life willshow an 8%increase inattendance atdiversityprogramming (MLKObservance Event& The Festival ofColors -InternationalStudents Event)throughout theacademic year.


1,232 individualsparticipated in 19 diversityrelated events hosted, co-sponsored or related toStudent Life. This figuredoes not capture diversityrelated events hosted byother areas of theuniversity. Due to aprofessional staff vacancy,only limited diversityrelated programming wasoffered in the fall semesterby Student Life.

Student Life will continue tostrive for the goal ofincreasing attendance atdiversity related events. For2018-19, we will work to getback to our baselineparticipation, and weanticipate being at full stafffor this academic year,which will provide moresupport for this goal.

Academic andStudent Support -Student SuccessCenter

2.1 The StudentSuccess Center willpromote academicengagement andsuccess amongstudents placed intwo or moreintermediatecourses.

SSC staff will gather dataon success rates ofstudents enrolled in theAcademic Support labcourse (LS 101) and 2 ormore intermediatecourses at the end of eachacademic semester.

60% of studentsenrolled in theAcademic SupportLab (LS 101) andIntermediateAlgebra (MA 100)courses will receivea grade of “C” orhigher inIntermediateAlgebra.


51% (18 of 35) of studentsenrolled in the AcademicSupport Lab (LS 101) andIntermediate Algebra (MA100) courses received agrade of "C" or better inIntermediate Algebra.Students in this populationwho retook IntermediateAlgebra (MA100) thefollowing semesterincreased the overall passrate to 63% (22 of 35).Specific grades for thisstudent population are asfollows: A (2), B (6), C (10),D (5), F (9), W/WP/WF (3)

Instructors of the AcademicSupport Lab coursesequence (LS101/LS102) willencourage studentsconcurrently enrolled inLS101 and MA100 to takeadvantage of availableacademic support resourcesearly in the semester inorder to increase pass rates.

3.1 The StudentSuccess Center willprovide access tocourse-basedacademic supportservices.

SSC staff will gather dataon success rates ofstudents enrolled in theAcademic Recoverycourses (UN098) at theend of each academic

40% of studentsenrolled in theAcademic Recoverycourse (UN098) willreturn to goodacademic standing


36.3% (36 of 99) ofstudents enrolled in theAcademic Recovery course(UN098) returned to goodacademic standingfollowing completion of the

Instructional duties forUN098 had been distributedamong SSC staff for muchfor the 2017-18 academicyear due to staffingchanges. The SSC is hiring

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3.1 The StudentSuccess Center willprovide access tocourse-basedacademic supportservices.

semester to determine ifachievement target wasmet.

after completion ofthe program.


program. for a position that will haveUN098 instructional dutiesas a primary function. Thecombination of having oneinstructor for the coursesand the new curriculum thatwas piloted in 2017-18 isexpected to increase thepercentage of studentsreturning to good academicstanding followincompletion of the program.

SSC staff will gather dataon success rates ofstudents participating inSupplemental Instructionsessions provided inselected courses at theend of the Fall semester todetermine if achievementtarget was met.

80% of studentsparticipating in 5 ormoreSupplementalInstruction sessionswill receive a gradeof “C” or higher inthe designatedcourse.


77.5% of the studentsattending 5 or moreSupplemental Instructionsessions (31 of 40) receiveda grade of "C" or higher inthe designated course atthe end of the Fallsemester. Specific gradesfor this student populationare as follows: A (9), B (12),C (10), D (6), F (1),W/WP/WF (2)

The Student Success Centerwill continue to encourageincreased participation inSupplemental Instruction inorder to increase pass ratesin designated courses.

SSC staff will gather dataon tutoring outcomes atthe end of each academicsemester to determine ifthe achievement targetwas met.

70% of studentsparticipating in 5 ormore tutoringservices willreceive a grade of“C” or higher in thedesignated course.

2017 - 2018 Target Met 81% (75 of 92) of studentsthat participated in 5 ormore tutoring sessionsreceived a grad of "C" orhigher in the designatedcourse. Specific grades forthis student population areas follows: A (36), B (17), C(22), D (7), F (5), W/WP/WF(5)

Student Success Center staffwill continue to encouragestudents to participate inthe tutoring program. TheStudent Success Center willmake programmaticchanges that will promotehigher usage of tutoringservices.

3.2 The StudentSuccess Center willenhance theadvising processby providingstudents withaccess toprofessionalacademic andcareer advisors.

Students using careerservices offered by theStudent Success Centerwill be given the CareerServices Survey tomeasure their satisfactionwith their experience. TheStudent Success Centerwill analyze the survey’sresults at the end of eachsemester.

80% of thoseparticipating in theCareer ServicesSurvey will ratetheir experiencewith careerservices as“satisfied” or“highly satisfied”.

2017 - 2018 Inconclusive Students attending theNursing Fair were notsurveyed this year.

Surveying of students at theannual Nursing Fair will notbe continued due to theinconsistentimplementation of thesurvey from year to year.This measure is beingdiscontinued.

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3.2 The StudentSuccess Center willenhance theadvising processby providingstudents withaccess toprofessionalacademic andcareer advisors.

"Students attending theNursing Fair administeredby the Student SuccessCenter will be surveyed tomeasure their satisfactionwith the event. TheStudent Success Centerwill analyze the resultsfollowing the event.

Did this event (NursingFair) meet yourexpectations? (Yes or No)"

80% of thoseparticipating in theCareer ServicesSurvey will ratetheir experiencewith careerservices as“satisfied” or“highly satisfied”.

2017 - 2018 Inconclusive Students attending theNursing Fair were notsurveyed this year.

Surveying of students at theannual Nursing Fair will notbe continued due to theinconsistentimplementation of thesurvey from year to year.This measure is beingdiscontinued.

Undergraduate studentsparticipating in theacademic advising processwill be given the MUWAcademic Advising Surveyto measure theeffectiveness of academicadvising on campus. TheStudent Success Centerwill analyze the survey’sresults at the end of eachacademic year.

"Overall, I rate the qualityof the academic advising Ireceived as: {very poor,poor, acceptable, good,very good}"

80% of thoseparticipating in theAcademic AdvisingSurvey will rate thequality of theiracademic advisingreceived as ”good”or “very good.”

2017 - 2018 Target Met 2187 surveys weredistributed to studentsduring the Spring 2018semester, with 1135responses (51.9% returnrate).Very Good - (725/1135)63.88%Good - (237/1135) 20.88%Total - (962/1135) 84.76%

Acceptable - (141/1135)12.42%Poor - (20/1135) 1.76%Very Poor - (12/1135)1.06%

The Student Success Centerwill continue to monitor theeffectiveness of academicadvising on campus andshare results with theappropriate personnel.

3.3 The StudentSuccess Center willprovide highquality testingservices forstudents.

Students using proctoringservices offered by theStudent Success Centerwill be given the StudentProctoring Services surveyto rate the quality of theservices provided. TheStudent Success Centerwill analyze the survey’sresults at the end of eachsemester.

“Overall, I rate the quality

80% of thoseparticipating in theStudent ProctoringServices survey willrate the quality ofthe servicesprovided as “good”or “very good.”

2017 - 2018 Inconclusive The survey was notdistributed this year due tothe lateness ofimplementing the concept.We will implement thisnext year.

We will distribute thesurvey at the end of eachsemester to students whoused our proctoringservices.

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3.3 The StudentSuccess Center willprovide highquality testingservices forstudents.

of the proctoring servicesprovided by the StudentSuccess Center as : (verypoor, poor, acceptable,good, very good)”

80% of thoseparticipating in theStudent ProctoringServices survey willrate the quality ofthe servicesprovided as “good”or “very good.”

2017 - 2018 Inconclusive The survey was notdistributed this year due tothe lateness ofimplementing the concept.We will implement thisnext year.

We will distribute thesurvey at the end of eachsemester to students whoused our proctoringservices.

Academic andStudent Support -Study Abroad

1.1 The Study Abroadprogram willencourage facultyin lesserrepresented studyabroad areas tosubmit proposalsto offer studyabroad programs.

At the end of the fiscalyear, the Study AbroadCoordinator will count thenumber of proposalsreceived from facultyworking in these areas.

Study Abroad willreceive a minimumof 1 proposal forstudy abroadprograms fromfaculty.

2017 - 2018 Target Met The Study Abroad Officereceived 3 study abroadproposals from faculty inthe 2017/18 academic yearto the following locations:Italy through the CulinaryArts Department, Peruthrough the Honors Collegeand India throughBiological Sciences . Theproposal to India was a twoyear plan submitted in2016 to give faculty time torecruit students andstudents time to planfinancially. The StudyAbroad Office hosted, inconjunction with theHonors Program, a forumto highlight study abroadopportunities for facultyand students in August2017. The office sent outemails to facultyencouraging them to hostprograms. The StudyAbroad Office met withfaculty members, in theMusic and NursingDepartments, to discussstudy abroad opportunitiesthat will be proposed forthe 2019 summer term.

Study Abroad hopes toreceive as many if not moreproposals from faculty thiscoming year. We will meetthis goal by sending outmore emails and meetingwith faculty during facultymeetings or in a moregeneral setting.

1.2 The Study Abroadprogram willincrease thenumber of first

At the end of the fiscalyear, the Study AbroadCoordinator will reviewthe Post Study Abroad

15% of thestudents studyingabroad whoparticipated in the

2017 - 2018 Inconclusive The study abroad surveywas created during the2017-18 academic year andwill administered in the fall

We will conduct the surveyand report next year.

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1.2 generationstudents whoparticipate insummer/semester/year-long studyabroad programs.

Survey results. Post Study AbroadSurvey will be firstgeneration studyabroad students.

2017 - 2018 Inconclusive semester of 2018 to thestudents who participatedin study abroad programsduring the summer of2018. This survey will beadministered onlinethrough the SurveyMonkey.

We will conduct the surveyand report next year.

2.1 The Study Abroadprogram willcreate new andenhance thecurrentinternationalpartnerships toinclude servicelearning projectsand volunteeropportunities forMUW’s studentsabroad.

At the end of the three-year cycle (2019), theStudy Abroad Coordinatorwill evaluate the numberof emails, phone calls,contacts at conferences,etc. made to internationalinstitutions to determine ifa new internationalpartner school wasacquired.

The coordinatorwill secure at leastone newinternationalpartner school inthe next threeacademic years.

2017 - 2018 Inconclusive The 3 year cycle has notended for this target.However, students whostudied in Peru with theHonors College during thesummer of 2018participated in a servicelearning project to enhancethe Ronald McDonaldhouse garden in Surco,Lima, Peru.

We will continue to collectthe data to report out nextyear in our third year cycle.

2.2 The Study Abroadprogram willprovide a safeenvironment forstudy abroadstudents.

At the end of the fiscalyear, the Study AbroadCoordinator will look ateach study abroadprogram’s report todetermine if any incidentswere reported and byreviewing and followingthe finalized safetydocument created by theCoordinator of StudyAbroad and the UniversityCounsel.

There will be noreported incidents.

2017 - 2018 Target Met In maintaining this goal,study abroad has notreceived any safety reportsas of this date.

Study Abroad will continueto support safeenvironments for ourstudents while abroad.

AdministrativeSupport -Admissions

1.1 The Office ofAdmissions willmake an effort toincrease thenumber of campusvisits for highschool studentsthrough mail andemail campaigns,advertisements onthe MUW website

The number of campusvisits for high schoolstudents will be analyzedand compared to theprevious two years' datato determine an increaseor decrease in number ofvisits. Measurements willbe made yearly lookingback at the previous twoyears of data.

The number ofvisits by highschool students willincrease by 3%over a two-yearperiod.


As of 6/25/2018, 25% offreshman admittedstudents have made anofficial campus visit toMUW. This marks adecrease in visits comparedto Fall 2017 data but anoverall increase whenlooking at data from Fall2016. The goal of 3%increase over a two-year

The goal of 3% increaseover a two-year period isstill valid and somethingthat the Office ofAdmissions would like toachieve going forward.

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AdministrativeSupport -Admissions

1.1 and social media,and individualcontacts at highschools.

The number of campusvisits for high schoolstudents will be analyzedand compared to theprevious two years' datato determine an increaseor decrease in number ofvisits. Measurements willbe made yearly lookingback at the previous twoyears of data.

The number ofvisits by highschool students willincrease by 3%over a two-yearperiod.


period is still valid andsomething that the Officeof Admissions would like toachieve going forward.(06/25/2018)

The goal of 3% increaseover a two-year period isstill valid and somethingthat the Office ofAdmissions would like toachieve going forward.

1.2 The Office ofAdmissions willattempt to yield(enroll) more highschool studentswho complete anofficial MUWcampus visit.

The Office of Admissionswill analyze the dataregarding the number ofenrolled students whocompleted campus visitsprior to their first day ofclass.

60% of enrolledstudents willcomplete a campusvisit prior to theirfirst day of class.


As of 6/25/2018, 79 out ofthe 210 freshman intent toenroll filers havecompleted an officialcampus visit to MUW. Thisequates to 37%. It is downconsiderably from the Fall2017 data but up comparedto Fall 2015 and 2016numbers. Going forwardthe goal should be revisedto indicate a goal of 40% ofstudents enrolling shouldcomplete a campus visitprior to the first day ofclass. (06/25/2018)

Going forward the goalshould be revised toindicate a goal of 40% ofstudents enrolling shouldcomplete a campus visitprior to the first day ofclass.

2.1 AdmissionsCounselors willmake an effort torecruit, admit, andenroll more malestudents throughhigh school andcollege visits, oncampusrecruitmentprogramming, andmail and emailcampaigns.

Final freshmen enrollmentcomparison reports will beanalyzed and compared tothe previous two years'data to determine growthin gender diversity.Measurements will bemade yearly looking backat the previous two yearsof data.

1% growth rate inmale freshmenstudents over atwo-year period.

2017 - 2018 Target Met Final Fall 2017 freshmannumbers are:182/695--26% of admittedfreshman students;62/217--28% of enrolledstudents

A three year analysisreveals a consistentenrollment mark forfreshman male students of25%-28% of the freshmanclass. Going forward, theOffice of Admissions willmaintain a focus on malerecruitment and hope tostay consistent with thistarget.

Going forward, the Office ofAdmissions will maintain afocus on male recruitmentand hope to stay consistentwith this target.

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2.1 AdmissionsCounselors willmake an effort torecruit, admit, andenroll more malestudents throughhigh school andcollege visits, oncampusrecruitmentprogramming, andmail and emailcampaigns.

Final freshmen enrollmentcomparison reports will beanalyzed and compared tothe previous two years'data to determine growthin gender diversity.Measurements will bemade yearly looking backat the previous two yearsof data.

1% growth rate inmale freshmenstudents over atwo-year period.

2017 - 2018 Target Met (06/25/2018) Going forward, the Office ofAdmissions will maintain afocus on male recruitmentand hope to stay consistentwith this target.

Final transfer enrollmentcomparison reports will beanalyzed and compared tothe previous two years'data to determine growthin gender diversity.Measurements will bemade yearly looking backat the previous two yearsof data.

1% growth rate inmale transferstudents over atwo-year period.

2017 - 2018 Target Met Fall 2017 final numberswere:184/1079--17% of admittedtransfer students; 128/729--17% of enrolled transferstudents

Both percentages areimprovements over finalFall 2016 numbers. Withthe start of male athleticson campus, these numbersmight become a normalpattern in future years.

With the start of maleathletics on campus, thesenumbers might become anormal pattern in futureyears. The goal will remainas is until further years ofdata can be collected.

2.2 AdmissionsCounselors willmake an effort torecruit, admit, andenroll more out ofstate students (incontiguous states).

Final freshmen enrollmentcomparison reports will beanalyzed and compared tothe previous two years'data to determine growthin out-of-state (incontiguous states) marketsegments. Measurementswill be made yearlylooking back at theprevious two years ofdata.

1% growth rate inout-of-statecontiguousfreshmen studentsover a two-yearperiod.

2017 - 2018 Target Met Fall 2017 Final Numbers:Mississippi Students: 132(61%)Contiguous States: 76(35%)Other States: 8 (3.6%)International: 1 (0.4%)Total: 217

Fall 2017 showedtremendous out of statecontiguous growth. Thegoal should not be revisedgoing forward until at leastanother year of data isgathered to see if the trendcontinues. As of 6/26/2018,65 of the 351 active

The Office of Admissionswill aim for more out-of-state contiguous freshmanstudents going forward inlight of The W's decision toeliminate all out of statetuition charges. We willanalyze final 2018 numbersto determine if there was anincrease in out of stateenrollment and possiblyreassess the goal goingforward. As of 6/29 of the351 active admittedfreshman, 65 (18%) arefrom a contiguous state.

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2.2 AdmissionsCounselors willmake an effort torecruit, admit, andenroll more out ofstate students (incontiguous states).

Final freshmen enrollmentcomparison reports will beanalyzed and compared tothe previous two years'data to determine growthin out-of-state (incontiguous states) marketsegments. Measurementswill be made yearlylooking back at theprevious two years ofdata.

1% growth rate inout-of-statecontiguousfreshmen studentsover a two-yearperiod.

2017 - 2018 Target Met admits--18% are fromcontiguous states.

The Office of Admissionswill aim for more out-of-state contiguous freshmanstudents going forward inlight of The W's decision toeliminate all out of statetuition charges. We willanalyze final 2018 numbersto determine if there was anincrease in out of stateenrollment and possiblyreassess the goal goingforward. As of 6/29 of the351 active admittedfreshman, 65 (18%) arefrom a contiguous state.

Final transfer enrollmentcomparison reports will beanalyzed and compared tothe previous two years'data to determine growthin out-of-state (incontiguous states)markets. Measurementswill be made yearlylooking back at theprevious two years ofdata.

.25% growth rate inout-of-statecontiguous transferstudents over atwo-year period.

2017 - 2018 Target Met Comparing data from Fall2015 and 2016 data, 5%enrollment is toward thehigher end percentage wisefor out of state contiguousenrollment. It is 3% higherthan 2016 and 1% lowerthan 2015 data. As of 6/26,848 transfers are activelyadmitted and 49 are fromcontiguous states (5.77%).

Fall 2017 Final Numbers:Mississippi Students: 678(93%)Contiguous States: 38(5.21%)Other States: 13 (1.78%)International: 0 (0.0%)Total: 729

Going forward we will aimto increase the percentageby 1% for the 2019-2020reporting period.

AdministrativeSupport -Developmentand Alumni

1.1 The Office ofDevelopment andAlumni will expandits outreach effortsby meeting withmore donors andprospectivedonors to increasedollars raised in

Each fund-raisingrepresentative will recordand report the number ofcontacts made and thenumber of donormeetings resulting fromthese contacts. The reportgenerated using theAction option in Raiser’s

Increase thenumber of donorcontacts andtherefore donormeetings by 25%from the previousfiscal year.

2017 - 2018 Target Met Despite not filling thepositions, we managed toincrease our personalcontacts through phonecalls, meetings, mailing andemail for a total of 769. FY'17 - 510 = ((769-510)/769= 0.34 or a 34% increase.The reason for the large

Continue this assessmentfor 2018-2019 FY.

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AdministrativeSupport -Developmentand Alumni

1.1 the next fiscalyear.

Edge, the database usedby the Office ofDevelopment and Alumni,will be used to analyze thedata.

Increase thenumber of donorcontacts andtherefore donormeetings by 25%from the previousfiscal year.

2017 - 2018 Target Met increase is due to a majoryear end giving push. Wealso sent 291 email blasts.

Phone Calls - 354Meetings - 89Mailings - 147Emails - 149Task/Other - 30Total - 769

For FY 2019, we plan to fillone more position andincrease contacts by 25%.

Continue this assessmentfor 2018-2019 FY.

Giving information foreach gift and donor isrecorded in Raiser’s Edge.Results will be measuredby running a ComparisonGiving Report in Raiser’sEdge comparing the givingfrom last fiscal year to thecurrent fiscal year.

Increase bothnumber of donorsand number of giftsdonated by 15%from the previousfiscal year.


Number of donors 2016-2017: 2705Number of donors 2017-2018: 2749% difference of donors =1.5 = 2%Number of gifts 2016-2017:6684Number of gifts 2017-2018:7487% difference of donations =10.7 = 11%Total % difference = 13%Increase

Continue this assessmentmeasure for the 18-19 FY.

2.1 The Office ofDevelopment andAlumni will workwith theMississippiUniversity forWomen AlumniAssociation(“MUWAA”) Boardto create newalumni affinitygroups and usesocial media toadvertise goodnews.

Our office uses socialmedia (Facebook, Twitter,and Instagram) tohighlight alumniaccolades, alumni events,MUWAA Boardachievements, fundraisingopportunities, andUniversity programs andstrengths. By planning andcreating a monthly socialmedia calendar, we willshare information withour alumni effectively andefficiently to generatemore alumni interest. Areport generated through

Increase thenumber of alumnifollowers on socialmedia by sharingUniversity updatesand Alumniupdates by fiftyfollowers eachyear.

2017 - 2018 Target Met We exceeded our goal ofadding 50 followers. .

Office of D& A newfollowers: FB 48, Twitter44, and Instagram 67--159totalOffice of D&A posts-FB-438 Twitter, 438 andInstagram-274-- 1150 total

MUWAA new followers -FB- 149, Twitter, 71 andInstagram, 68.- 288 totalMUWAA posts-FB-438, Twitter,438 andInstagram-274- 1150 total

For FY19, we will continueto increase our social mediapresence with our alumni

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2.1 The Office ofDevelopment andAlumni will workwith theMississippiUniversity forWomen AlumniAssociation(“MUWAA”) Boardto create newalumni affinitygroups and usesocial media toadvertise goodnews.

each social mediaplatform will be used toanalyze the data.

Increase thenumber of alumnifollowers on socialmedia by sharingUniversity updatesand Alumniupdates by fiftyfollowers eachyear.

2017 - 2018 Target Met We exceeded our goal ofadding 50 followers. .

Office of D& A newfollowers: FB 48, Twitter44, and Instagram 67--159totalOffice of D&A posts-FB-438 Twitter, 438 andInstagram-274-- 1150 total

MUWAA new followers -FB- 149, Twitter, 71 andInstagram, 68.- 288 totalMUWAA posts-FB-438, Twitter,438 andInstagram-274- 1150 total

For FY19, we will continueto increase our social mediapresence with our alumni

The Office ofDevelopment and Alumniwill work directly with theMUWAA Board through itsChapter and ConstituencyGroups Committee todevelop new, activealumni affinity groups.Once a group is createdand active, our office willadd the group’s contactinformation and any otherrelevant information onour website under theChapters & Constituenciespage and the AlumniAssociation page underBoard Minutes.

Count the total number ofactive alumni affinitygroups, as listed on theoffice website. Count thenumber of new alumniaffinity groups listed onthe office website thathave been added ordisbanded in the current

Add one newactive alumniaffinity group eachyear.

2017 - 2018 Target Met We added one new chapterbringing the total to 7. Thenew one was for thegraduate nursing group,which was a spin-off of thenursing group.We will continue to work toadd additional chaptersand constituency groups.

Continue to work towardadding a new alumni affinitygroup.

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assessment period. Reportall numbers: total,disbanded and new thisyear (with the focus beingon the newly addedgroups).

Add one newactive alumniaffinity group eachyear.

2017 - 2018 Target Met We added one new chapterbringing the total to 7. Thenew one was for thegraduate nursing group,which was a spin-off of thenursing group.We will continue to work toadd additional chaptersand constituency groups.

Continue to work towardadding a new alumni affinitygroup.

3.1 The Office ofDevelopment andAlumni willincrease students’interest in joiningthe AlumniAssociation.

At the end of the fiscalyear, the Office ofDevelopment and Alumniwill analyze the resultsfrom the GraduationSurvey regarding students’interest in joining theAlumni Association.

"Do you plan to join theMUW Alumni Association?{Yes, No}"

65% of studentsparticipating in theGraduation Surveywill state that theyhave plans ofjoining the AlumniAssociation.


The Graduation Survey wassent out for August 2017ceremony, December 2017ceremony and May 2018ceremonies.

2017-2018 GraduationSurvey ResultsYes - (417/647) 64.45%No - (230/647) 35.55%

Continue to work directlywith the MUWAA Board andMUW Student Life Office onways for alumni to interactwith students before theygraduate. (07/01/2019)

4.1 The Office ofDevelopment andAlumni willincrease thenumber ofparticipants atHomecoming eachSpring.

At the end of each fiscalyear, the Office ofDevelopment and Alumniwill review and analyzethe Registration Recordsfor Homecoming Events todetermine if there is anincrease/decrease inparticipation from theprevious year.

The number ofHomecomingparticipants willincrease by 5%from the previousyear.

2017 - 2018 Target Met For 2018 HC the number ofregistrants was 359 whichwas a 7% increase over2017 attendance of 333registrants. We will workto increase attendance atHC 2019 by 5%.

We will continue thisassessment measure for thenext fiscal year. For HC 2019we plan to increase by 5% in2019.

AdministrativeSupport -Financial Aid

1.1 Financial Aid officeemployees willparticipate intraining andwebinars toincreaseunderstanding infederalregulations.

Financial Aid Office staffwill keep a sign-in sheet ofall trainings and/orwebinars that areparticipated in.

At least 3 federalregulationstrainings and/orwebinars will becompleted by eachFinancial Aid Officestaff member.


A sign-in sheet was notkept by the staff. Stafftrainings completed are asfollows:Employee A: 7Employee B: 3Employee C: 0Employee D: 3Employee E: 2

We will continue ourassessment method, but inan effort to do a better jobat keeping a sign-in sheet,the sheet will be located onour shared drive.

1.2 Financial Aid Officeemployees willparticipate inleadership

Financial Aid Office staffwill keep a sign-in sheet ofall trainings and/orwebinars that are

At least 2leadershiptrainings and/orwebinars will be


One employee completedleadership trainings andwebinars to promotepersonal growth.

We will continue ourassessment method, but inan effort to do a better jobat keeping a sign-in sheet,

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1.2 trainings andwebinars topromote personalgrowth.

participated in. completed by eachFinancial Aid Officestaff member.


Employee A: 4Employee B: 0Employee C: 0Employee D: 0Employee E: 0

the sheet will be located onour shared drive.

2.1 The Financial AidOffice will provideinformationregardingSatisfactoryAcademic Progress(SAP) to studentsto assist inimprovingretention.

The Financial Aid Officewill check SAP standingsafter each payment periodby comparing student SAPstandings from theprevious semester.

10% of students onthe SAP warninglist will return ingood SAP standingwithin onesemester.

2017 - 2018 Target Met SAP warning list wasreviewed. 16.4% ofstudents that were on awarning semester for fall2017 returned to good SAPstanding within onesemester. 182 studentswere on probation at theend of the fall 2017semester. Of those thatreturned spring 2018, 30were passing at the end ofthe semester.

We would like to increasethe target to 15% ofstudents on the SAPwarning list will return ingood SAP standing withinone semester.

2.2 The Financial AidOffice will provideinformation tostudents ofpolicies, studentdeadlines, anddisbursementdates.

The Financial Aid Officewill analyze the results ofthe Graduation Survey atthe end of every academicyear.

"Were you aware of thefinancial aid policies,student deadlines, anddisbursement dates? {Yes,No}"

80% of studentsparticipating in theGraduation Surveywill state that theywere aware of thefinancial aidpolicies, studentdeadlines, anddisbursementdates.

2017 - 2018 Target Met 2017-2018 GraduationSurveyYes - (571/642) 88.94%No - (71/642) 11.06%

We will continue to use theGraduation Survey toanalyze if students wereaware of financial aidpolicies, student deadlines,and disbursement dates.

AdministrativeSupport - HumanResources

1.1 Human Resourceswill assist units inadvertisingpositions throughthe most cost-effective, efficientmeans possiblefocusing ondiverse hires.

At the end of the fiscalyear, Human Resourceswill review and evaluatethe data from diversehires’ applications,regarding diversity ads.

“How did you hear aboutthis position?”

75% of diversehires will select adiverse advertisingmethod on howthey heard aboutthe position.

2017 - 2018 Inconclusive The method used for thismeasurement is notaccurate. Responses to thequestion "How did youhear about this position?"were not consistentlyavailable. The Office ofHuman Resourcestransitioned to newleadership in June 2018and is evaluating processes.

Determine a better methodof data collection for thecurrent outcome or identifya more appropriateoutcome

2.1 Human Resourceswill ensure that allregular, benefits-eligible, temporary

At the end of the fiscalyear, Human Resourceswill compare the CurrentEmployee List with the

100% of currentemployees will beprovided withaccess to Code of

2017 - 2018 Target Met Of the 410 currentemployees (paid in May),all employees wereprovided with access to

We will continue measuringthis training and keep thetarget at 100%.

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2.1 and adjunctemployees areprovided withaccess to Code ofConduct training.

Work Place AnswersEnrollees Report to ensurethat all requiredemployees have beenprovided with access toCode of Conduct training.

Conduct training. 2017 - 2018 Target Met Code of Conduct training.100% complete.

We will continue measuringthis training and keep thetarget at 100%.

2.2 Human Resourceswill ensure that allregular, benefits-eligible,temporary, andadjunct employeesare provided withaccess to Title IXtraining as newhires and every 4years.

At the end of the fiscalyear, Human Resourceswill compare the CurrentEmployee List with theWork Place AnswersEnrollees Report forcontinuing employees toensure that every fouryears all requiredemployees have beenprovided with access toTitle IX training.

100% of currentemployees will beprovided withaccess to Title IXtraining every fouryears upon hiring.

2017 - 2018 Inconclusive All employees were givenaccess to training in thespring of 2015. The nexttime we will have to ensurethat continuing employeesare given access to trainingwill be spring of 2019.

Continue to monitor currentemployees with preparationtoward 2019.

At the end of the fiscalyear, Human Resourceswill compare the CurrentEmployee List with theWork Place AnswersEnrollees Report for newhires to ensure that allrequired employees havebeen provided with accessto Title IX training.

100% of newemployees will beprovided withaccess to Title IXtraining upon hire.

2017 - 2018 Target Met 100% of new employeeswho were required toreceive training and werecurrent employees as ofthe end of May wereprovided access to thetraining.

Continue to measure withthe same method for 2018-2019 and strive for 100%.

3.1 Human Resourceswill continue toseek ways toprovide the mostefficient use ofresources and timefor biweeklypayroll processes.

At the end of the fiscalyear, Human Resourceswill analyze the processingtime for biweekly payrollutilizing the dates on theDirect Deposit PayrollTransaction Formsprovided to UniversityAccounting.

Biweekly payrollprocessing timewill be cut fromtwo and a half daysto one and a halfdays on averagethroughout thefiscal year.


HR is not utilizing a datalog, but determined basedon the dates on the DirectDeposit Payroll TransactionForms provided toUniversity Accounting thatwe reduced the 2 dayperiod to 1.92 days. Wecontinue to providetraining to individualdepartments and individualemployees. The processhas become more efficient,but it has not reduced theoverall number of days toour goal.

Continue to target a 1.5 daycompletion of biweeklypayroll, but concentrate onways to be efficient with theprocess even if the 1.5completion time cannot bemeasured.

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AdministrativeSupport -InformationSystems

1.1 Deliverinformationtechnologyproducts andservices that meetthe needs of theuniversity toachieve a highlevel of customersatisfaction.

Information Systems willanalyze the results of theFaculty/Staff TechnologySurvey at the end of thefiscal year to determinetheir level of satisfaction.

80% of staffparticipating in theFaculty/StaffTechnology Surveywill give an overallsatisfied rating forthe InformationSystemsdepartment.

2017 - 2018 Target Met The Faculty/StaffTechnology Survey wasreleased in April 2018. Ofthe 379 enrollments, 152responded to the survey -40.11% participation rate.Faculty - (105/152) 69.08%Staff - (47/152) 30.92%

"Rate your satisfactionlevel with the servicesprovided by theDepartment of InformationSystems (supportsadministrative systemssuch as Ellucian's Banner,Canvas, and other smallerinformation systems)."Very Satisfied - (86/147)58.50%Satisfied - (44/147) 29.93%Total - (130/147) 88.43%

Neutral - (15/147) 10.20%Dissatisfied - (2/147) 1.36%Very Dissatisfied - (0/147)0%

The Information SystemsDepartment will continue toprovide services at a highlevel of satisfaction byfaculty/staff.

1.2 Enablecommunicationand collaborationamonginformationsystemsprofessionals andusers ofinformationtechnology at theuniversity.

At the end of the fiscalyear, Information Systemswill review the TrainingSessions Records todetermine that at leastone Banner trainingsession was offered tostaff and/or faculty duringthe year.

InformationSystems will offerat least one Bannertraining sessionthroughout theyear to staff and/orfaculty as refreshersessions or newupdates.

2017 - 2018 Target Met A Banner training videotitled Getting Started withBanner 9 was emailed to 30staff members in June,2018. A training surveywas conducted, and elevenemployees have completedand returned the survey.

Banner 9 Training VideoSurvey Results Rate your overall level ofsatisfaction with theBanner 9 Training Video. 91% of respondentswere either "Very Satisfied"or "Satisfied" 9% were "Neutral"

Information Systems willcontinue to provide onlineand face to face training.

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1.2 Enablecommunicationand collaborationamonginformationsystemsprofessionals andusers ofinformationtechnology at theuniversity.

At the end of the fiscalyear, Information Systemswill review the TrainingSessions Records todetermine that at leastone Banner trainingsession was offered tostaff and/or faculty duringthe year.

InformationSystems will offerat least one Bannertraining sessionthroughout theyear to staff and/orfaculty as refreshersessions or newupdates.

2017 - 2018 Target Met This video helped me tounderstand Banner 9navigation. 100% of respondentsselected "Strongly Agree"or "Agree"

Do you prefer online orface to face training? 5 - "Online" 1- "Face to Face" 5 - "Combination ofonline and face to face"

Information Systems willcontinue to provide onlineand face to face training.

1.3 Enablecommunicationand collaborationamonginformationsystemsprofessionals andusers ofinformationtechnology at thestate level.

Information Systems willreview the ParticipationLog of the MississippiBanner Users Groupmeetings at the end of thefiscal year to determinethe percentage ofmeetings attended by thestaff member.

One InformationSystems staff willattend 80% of theMississippi BannerUsers Groupmeetings.

2017 - 2018 Target Met Mississippi Banner UsersGroup meetings were heldon July 12, 2017,September 9, 2017,September 12, 2017,November 16, 2017,February 20, 2018, andJune 14, 2018. A staffmember was present atfive of the six meetings andwas absent at the July 12,2017 meeting which resultsin a 83.3% attendance.

A staff member willcontinue to attend themeetings.

2.1 Deliverinformationtechnologyproducts andservices that meetthe needs of thestudents toachieve a highlevel of customersatisfaction.

Information Systems willanalyze the results of theStudent TechnologySurvey at the end of thefiscal year to determinetheir level of satisfaction.

80% of studentsparticipating in theStudentTechnology Surveywill give an overallsatisfied ratingwith the servicesoffered throughthe InformationSystemsdepartment.

2017 - 2018 Target Met The Student TechnologySurvey was released inApril 2018. Of the 2387enrollments, 1209responded to the survey -50.65% participation rate.

The Student TechnologySurvey reported out thefollowing satisfactionratings for servicesprovided by theInformation Systemsdepartment.*For the computer labhours, Canvas, Portal, andBanner Web, thosestudents' responses that

The Information SystemsDepartment will continue toprovide quality service tostudents that will result in ahigh level of satisfaction.

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2017 - 2018 Target Met were "Not Applicable"were taken out of the totalnumber of responsesamount.

McDevitt Computer LabHoursVery Satisfied - (330/812)0.406403941 = 40.64%Satisfied - (259/812)0.318965517 = 31.90%Total - (589/812)0.725369458 = 72.54%

CanvasVery Satisfied - (599/1194)0.501675042 = 50.17%Satisfied - (462/1194)0.386934673 = 38.69%Total - (1051/1194)0.888609715 = 88.86%

PortalVery Satisfied - (492/1144)0.43006993 = 43.01%Satisfied - (433/1144)0.378496503 = 37.85%Total - (925/1144)0.808566434 = 80.86%

Banner WebVery Satisfied - (498/1171)0.425277541 = 42.53%Satisfied - (473/1171)0.403928266 = 40.39%Total - (971/1171)0.829205807 = 82.92%

Support ProvidedVery Satisfied - (438/1144)38.29%Satisfied - (458/1144)40.03%Total - (896/1144) 78.32%

Total Overall Satisfaction


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2017 - 2018 Target Met Average -(72.54+88.86+80.86+82.92+78.32)/5 = 0.80699 =80.7%


AdministrativeSupport -InstitutionalResearch andAssessment

1.1 InstitutionalResearch andAssessment willassist withpromoting strongacademic advising,mentorship, andother student-centered supportservices topromote studentretention.

Institutional Research andAssessment willadminister the annualGraduation Survey toassess student satisfactionwith support services thatpromote studentretention.

65% overallresponse rate forthe annualGraduation Survey.

2017 - 2018 Target Met 6/2018 - The survey wasadministered to studentswho graduated in theSummer 2017, Fall 2017,and Spring 2018 semesters.There were 665respondents from the 952students who received theon-line survey. Thisresulted in a 70% responserate. This exceeded ourtarget rate of 35%.

We would like to increasethe AT to 65%, consideringthat the AT has been mettwo years in a row.

1.2 InstitutionalResearch andAssessment willencourage staff topresent pertinentdata/informationto appropriatecampus groups.

Staff will be asked topresent survey results andother essentialinformation throughoutthe year to groups, such asPIE Council. InstitutionalResearch and Assessmentwill keep a record ofpresentations made.

The Office ofInstitutionalResearch andAssessment willconduct four datapresentations tocampus groupseach fiscal year.

2017 - 2018 Target Met Graduation Survey 2016-2017 Results - Employee Bto PIE Council in September2017Enrollment Report -Employee A to PIE Councilin October 2017Faculty & Staff SatisfactionSurvey Report - Employee Bto PIE Council in April 2018Assessment InformationSession at Fall Convocation- August 2017

Office staff will continue toshare pertinent informationwith different campusgroups. This past year, wewere part of FallConvocation.

2.1 InstitutionalResearch andAssessment willprovideinformation toenhance universitybusiness processesamong staff.

Institutional Research andAssessment willadminister the annualStaff Satisfaction Survey toassess staff satisfactionwith specific universityprocesses, such asplanning/budgeting.

30% overallresponse rate forthe annual StaffSatisfaction Survey.

2017 - 2018 Target Met February-March/2018 -There were 81 respondentsfrom the 186 staff whoreceived the on-line survey.This resulted in a 44%response rate. Thisexceeded our target rate of30%.

The Institutional Research &Assessment Office willcontinue to annuallyadminister the online StaffSatisfaction Survey. We willalso continue to share theseresults with universityadministration and PIE

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2.1 InstitutionalResearch andAssessment willprovideinformation toenhance universitybusiness processesamong staff.

Institutional Research andAssessment willadminister the annualStaff Satisfaction Survey toassess staff satisfactionwith specific universityprocesses, such asplanning/budgeting.

30% overallresponse rate forthe annual StaffSatisfaction Survey.

2017 - 2018 Target Met February-March/2018 -There were 81 respondentsfrom the 186 staff whoreceived the on-line survey.This resulted in a 44%response rate. Thisexceeded our target rate of30%.

Council so thatimprovements can be madeto business processes.

2.2 InstitutionalResearch andAssessment willprovideinformation toenhance universitybusiness processesamong faculty.

Institutional Research andAssessment willadminister the annualFaculty Satisfaction Surveyto assess facultysatisfaction with specificuniversity processes, suchas planning/budgeting.

25% overallresponse rate forthe annual FacultySatisfaction Survey.

2017 - 2018 Target Met February-March/2018 -There were 113respondents from the 154faculty who received theon-line survey. Thisresulted in a 73% responserate. This exceeded ourtarget rate of 25%.

The Institutional Research& Assessment Office willcontinue to annuallyadminister the onlineFaculty Satisfaction Survey.We will also continue toshare these results withuniversity administrationand PIE Council so thatimprovements can be madeto business processes.

AdministrativeSupport -OutsourcedEnterprises(bookstore, foodservice, facilitiesmanagement)

1.1 FacilitiesManagementWork Orders willbe addressed in atimely manner andcompleted to therequestor’ssatisfaction.

At the end of the fiscalyear, OutsourcedEnterprises will review thework order completionrate in the work ordersystem.

FacilitiesManagement WorkOrders will have acompletion ratio of95%.

2017 - 2018 Target Met Facilities had a 94.7 WorkOrder Completion Rate.See Related Documents.

This does not includeComputer GeneratedPreventative Maintenancework orders. PM's are beingentered seperating onesthat are necessary asopposed to those that arenot. Would like to includeboth requested WorkOrders as well as PM's andhave a 90% completionRatio. Document all WorkOrders that have or havenot been completed for2018-19.

1.2 Food Service willincrease cateringand door sales.

At the end of the fiscalyear, OutsourcedEnterprises will review theCatering and Door Sales assubmitted by monthlystatements from FoodService.

Catering and DoorSales will increaseby 8% from thefiscal year.

2017 - 2018 Target Met After reviewing sales it issome of the results areSomewhat inconclusive.During the past year theAdministrative Assistantwas out for several monthsand it is believed that somesales were recorded in thewrong line. Added togethersales increased by 9.5%when added together for

Over the past year theDirector of Dining Serviceshas worked out with SodexoCorporate Accounting a newway of reporting differentsales. Better and moreconclusive trends should beable to be acted upon nextyear. Introduction in FY 19of new meal plans forstudent population are

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1.2 Food Service willincrease cateringand door sales.

At the end of the fiscalyear, OutsourcedEnterprises will review theCatering and Door Sales assubmitted by monthlystatements from FoodService.

Catering and DoorSales will increaseby 8% from thefiscal year.

2017 - 2018 Target Met the 11 months reported,November was missing

FY 17 - $366,371FY 18 - $401,253Increase of $34,882 - 9.5%

being introduced. Feel thetracking of Sales of differentlocations will become moreimportant to drawconclusions how to betterserve the StudentPopulation.

1.3 The Bookstore willincrease the salesof non-text/sundryitems.

At the end of the fiscalyear, OutsourcedEnterprises will review thesales on non-text/sundryitems as submitted bymonthly statements fromthe Bookstore.

As text book salescontinue to fall dueto less expensivechoices, sales ofnon-text/sundryitems will increaseby 10% from theprevious fiscalyear.


Sales of GeneralMerchandise fell by 3% inFY18. See RelatedDocuments.

This goal may have beenunrealistic since sales fromprior year was clearing outoverstocked inventory.Instead of actual sales totalsof Sundry Items measurebut measure efforts toincrease sales. Document 10events were pop-up saleslocations were madeavailable.Change goal to increasesales of lower cost textalternatives by 4%. Thesewould include TextbookRentals and Digital Texts.Change Measure to anincrease in lower cost textalternatives, rentals anddigital to increase by 5% in2018-19.

2.1 Food Service willimprove its overallfunction toincrease customersatisfaction.

At the end of the fiscalyear, OutsourcedEnterprises will review theoverall satisfaction scoredocumented by Sodexo’sannual Customer Survey.

Food Service willscore at least a75% overallsatisfaction scoreon Sodexo’s annualConsumerSatisfaction Surveycompleted by theMUW community.

2017 - 2018 Inconclusive Survey was conducted butresults were less than avalid sample, and Sodexodid not share their findings.

Need to get results ofSurvey scheduled to be runin Fall 2018 and willdocument email to DiningDirector stressing itsimportance to MUW

2.2 Bookstore willimprove its overallfunction toincrease customersatisfaction.

At the end of the fiscalyear, OutsourcedEnterprises will review thebookstore's overallsatisfaction scoredocumented by theannual Barnes & Noblesurvey.

Each fiscal year,the Bookstore willearn at least a 95%overall satisfactionscore on theBarnes & NobleSurvey.

2017 - 2018 Target Met B&N measured CustomerSatisfaction with 4 differentmetrics. Customer Service,Checkout Process, StoreAppearance and StoreOrganization. On all 4metrics were 95% or highersatisfaction.

Continue to use this tool tomeasure satisfaction in2018-19

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2.3 Food Service andFacilitiesManagement willenhance theirsafety practices.

At the end of each fiscalyear, OutsourcedEnterprises will review theannual Food Safety Auditscore from the auditconducted on FoodService.

Each fiscal year,Food Service willearn a 90% orhigher score onSodexo’s annualFood Safety Auditon safety practicesin their accounts.

2017 - 2018 Target Met Food Service passed theFood Audit with a score of91.5.

This Target will continue forFY19. This is a veryimportant target and mustbe passed annually.

At the end of each fiscalyear, OutsourcedEnterprises will review theannual Physical SafetyAudit score from the auditconducted on FoodService.

Each fiscal year,Food Service willearn a 90% orhigher score onSodexo’s annualPhysical SafetyAudit score onsafety practices intheir accounts.

2017 - 2018 Target Met Food Services earned ascore of 90.8 on theirPhysical Safety Audit

Continue to use the PhysicalSafety Audit as a Measure.This score must remain at90% or higher.

At the end of the fiscalyear, OutsourcedEnterprises will review theannual Safety TrainingSessions Log from thefacilities managementoutsourced company todetermine if theachievement target wasmet.

At least 12 safetytraining sessionswill be conductedover the fiscal yearto facilitiesmanagementemployees.

2017 - 2018 Target Met GCA has done 34 SafetyTrainings.

At least 12 Safety Trainingswill be documented duringthe year. Document SafetyTrainings and Safety Auditswere applicable.

2.4 Food Services willincrease theeffectiveness of itsservices tostudents.

At the end of the fiscalyear, OutsourcedEnterprises will review theGraduation Survey resultsregarding theeffectiveness of foodservice on campus.

“Rate MUW’seffectiveness in providing:Food service on campus{Excellent, Good, Fair,Poor, N/A}”

55% of GraduationSurvey participantswill answer “good”or “excellent”regarding theeffectiveness offood service oncampus.


Fair - (75/650) - 11.54%Poor - (47/650) - 7.23%Not Applicable - (142/650) -21.85%

Continue to use thismeasure in 2018-19

AdministrativeSupport -Plymouth Bluff

1.1 Plymouth Bluff willoffer publiccultural andeducational

At the end of the fiscalyear, Plymouth Bluff willreview programdocuments (mailings,

At least once perquarter, publiccultural and/oreducational

2017 - 2018 Target Met During 2017-18 PlymouthBluff has offered A Sundayat the Bluff program inOctober, 2017 and

This will be continued to bedone in 2018-19Will continue to do in 2018-19

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AdministrativeSupport -Plymouth Bluff

1.1 programming. Facebook posts, newsreleases, and attendancerecords) to determine ifachievement target wasmet.

programming willbe offered at nocost forattendance.

2017 - 2018 Target Met February, 2018. TheFollowing Groups haveused PBC at no charge:African AmericanLeadership Summit 11-17,Boy Scouts for Camping inNovember and January,Board Meetings inSeptember and March. 1Eagle Project completed inApril LEP held classes inMarch and the AudubonSociety held a meeting inJuly. Hosted a TourismPartners Meeting at theMUW Fant library inMarch. Hosted Clay Countyhead Start in May, 2018(06/30/2018)

Yes we will continue to dothis for various groups

1.2 Plymouth Bluff willmake use of SocialMedia, such asFacebook, topromoteprogramming andother uses atPlymouth Bluff.

At the end of the fiscalyear, Plymouth Bluff willreview updates to itsFacebook pages to ensurethat program promotion isbeing utilized throughsocial media.

Plymouth Bluff willupdate both of itsFacebook pageswith differentposts, bothinternally andexternally, at least2 times per monththroughout thefiscal year.

2017 - 2018 Target Met The Facebook page has had28 posts in 2017-18. Pleasesee the website link below:www.facebook.com/plymouth.bluff

Will continue to updateFacebook page at least 20times per year

1.3 Plymouth Bluff willmaintain its 4+miles trail system.

At the end of the fiscalyear, Plymouth Bluff willreview the Trail System’smonthly inspectionreports.

12 Monthly TrailSystem Inspectionswill be completedeach fiscal year,including correctiveactions.

2017 - 2018 Inconclusive No monthly record waskept of trail inspectionshowever we know thatinspections were doneregularly and trails arecurrently being used by thegeneral public.

Will develop a recordsystem for trail inspectionsfor the next Fiscal Year

1.4 Plymouth Bluff willdo presentationsand make thefacility available togroups such as theBoy Scouts andother educationalorganizations at nocharge.

At the end of the fiscalyear, Plymouth Bluff willreview monthly reports todetermine the number ofdocumentedpresentations.

At least 12 timeseach fiscal year,Plymouth Bluff willdo presentationsabout the facilityand thesurrounding areato school groupsand others when

2017 - 2018 Inconclusive MUW Classes met 9 timesduring the 2017-18 plus theMSMS had 1 documentedmeeting and LEP met onceand Clay County Headstartbrought 150 students for atour of the Museum andGrounds.

Will continue this measurefor 2018-19

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1.4 Plymouth Bluff willdo presentationsand make thefacility available togroups such as theBoy Scouts andother educationalorganizations at nocharge.

At the end of the fiscalyear, Plymouth Bluff willreview monthly reports todetermine the number ofdocumentedpresentations.

appropriate. 2017 - 2018 Inconclusive MUW Classes met 9 timesduring the 2017-18 plus theMSMS had 1 documentedmeeting and LEP met onceand Clay County Headstartbrought 150 students for atour of the Museum andGrounds.

Will continue this measurefor 2018-19

At the end of the fiscalyear, Plymouth Bluff willreview monthly reports todetermine the number ofweekly visits.

Plymouth Bluff willaverage 50 visitsper week by peoplewalking thegrounds and trails.

2017 - 2018 Target Met Based on the monthlyreport census totals wehave averaged over 50visits per week

Will continue thisassessment for 2018-19

2.1 Plymouth Bluff willinvite the MSUProject YES (YouthEnvironmentalScience) tocontinue to usethe facility eachfiscal year.

At the end of the fiscalyear, Plymouth Bluff willreview the meetings log todetermine if Project YESheld at least 10 meetings.

At least 10 ProjectYES meetings atPlymouth BluffCenter each fiscalyear.

2017 - 2018 Inconclusive Verbal contact was made inAugust 2017 but notdocumented and ProjectYES did not use PBC in lastyear

Discuss with supervisorpossible changes to thisOutcome.

2.2 Plymouth Bluff willinvite the LEP (LifeEnrichmentProgram) to usethe facility.

At the end of the fiscalyear, Plymouth Bluff willreview the meetings log todetermine if the Directorof Plymouth Bluffattended at least 2 LEPmeetings.

At least 2 LEPmeetings will beattended by theDirector ofPlymouth Bluffeach fiscal year.

2017 - 2018 Target Met The Director attended theonly Advisory BoardMeeting done in the lastFiscal Year on August 24,2017.

Will continue to serve onthis Board for 2018-19. Willtrack attendance atAdvisory Board Meetings

At the end of the fiscalyear, Plymouth Bluff willreview the meetings log todetermine if the LEP heldat least 2 class meetings.

At least 2 LEP classmeetings atPlymouth BluffCenter each fiscalyear.


1Birding Class met inMarch 2018. This was theonly documented visit;however, they did comeback again.

Continue this assessmentwith improveddocumentation procedures.

2.3 Plymouth Bluff willinvite the MUWScience and MathDepartment to usethe facility forclass/lab meetings.

At the end of theacademic year, PlymouthBluff will review themeetings log to determineif the Science and MathDepartment and all areasof Student Engagementand Learning held at least8 class/lab meetings,collectively.

Plymouth Bluff willhost at least 8MUW class/labmeetings eachacademic year.

2017 - 2018 Target Met Science and Math has usedPBC at least 9 times overthe past year

Continue with a targeteduseage of 8 times per year.

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AdministrativeSupport - PoliceDepartment

1.1 The PoliceDepartment willpromoteawareness of itsemployees andresponsibilitiesthroughout theuniversity.

The Police Departmentwill trackinteractions/meetingswith student organizations(including StudentGovernment Association)throughout the fiscal yearvia a logbook.

5% increase ininteractions/meetings with studentorganizations(including StudentGovernmentAssociation) fromthe previous year.

2017 - 2018 Inconclusive Due to departmentalchange, the departmenthead did not share thisinformation withdepartment staff. Thedepartment was unable tokeep an accurate log ofstudent organizationmeetings.

Acting department head willshare this information withstaff. Staff will be instructedto turn in any trainingsession logs.

1.2 The PoliceDepartment willpromotereciprocal trustbetween theuniversitycommunity andthe PoliceDepartment.

The Police Departmentwill track complaints filedagainst the department atthe end of the fiscal yearvia a logbook.

5% decrease incomplaintssubmitted againstthe policedepartment fromthe previous year.

2017 - 2018 Inconclusive Due to departmentalchange, the actingdepartment head wasunable to retrieve anaccurate log ofdepartmental complaints.

The acting department headwill keep an accurate log ofdepartmental complaints.Complaints will beaddressed in a timely andconsistent manner toensure that thedepartment's interactionwith the campus communityis positive.

2.1 The PoliceDepartment willmake an effort toprovide a safeenvironment forfaculty, staff,students, andvisitors.

The Police Departmentwill analyze the number offiled offense reports fromthe crime log annually.

5% decrease infiled offensereports annuallywithin MUW fromthe previous year.


The police department filed175 incident reports takenthis past year, an increaseof 31 filed from theprevious year.

The department has justincreased its staffingnumbers near it's budgetedoperational level. Increasedstaffing will allow officers toproactively patrol a largerarea of campus. A broaderarea of patrol coverageshould reduce the numberof incident reports filed.

2.2 The PoliceDepartment willmake an effort tobroaden thecommunicationamong outsideagencies topromote safety.

The Police Departmentwill evaluate the numberof Memorandum ofUnderstandings (MOUs)distributed to the outsideagencies.

The PoliceDepartment willsecure at least onenew partnershipagency outside ofMUW each fiscalyear.

2017 - 2018 Inconclusive Due to departmentalchange, the actingdepartment head isunaware of the status ofany Memorandum ofUnderstandings with E-911and Columbus Fire andRescue.

The W Police Departmentwill secure a partnershipwith 1st respondingagencies within LowndesCounty. The W PD currentlyhas active MOUs with theColumbus PoliceDepartment and theLowndes County Sheriff'sOffice. The W PD will worktowards securing MOUswith E-911 and ColumbusFire and Rescue.

AdministrativeSupport -

1.1 Provide ongoingpurchasing, p-card,

At the end of the fiscalyear, Resources

Train/assistemployees in the

2017 - 2018 Inconclusive We are not able toevaluate the results due to

We will continue to offertraining in the areas of

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ResourcesManagement

1.1 property & VirtualEMS training asneeded to alldepartments.

Management will reviewthe Training Sessions Logto determine if there wasan increase by 5% ofemployees who receivedpurchasing training.

area of purchasingby an increase of5%.

2017 - 2018 Inconclusive not being able to track thenumber of employeestrained. This is due to notbeing able to locate the logdue to one employeeleaving and two movesduring the year. This will becorrected by having ashared file that may beaccessed by all ResourcesManagement employees.

procurement, property,EMS, and p-card. We willensure that all training isdocumented and shared sothat we can easily retrievethis information goingforward.

1.2 Reduce purchasingtransactionvolume. Eliminatethe need for smalldollar purchaseorders.

At the end of the fiscalyear, ResourcesManagement will reviewthe Purchase OrdersReport to determine anincrease/decrease in thenumber of purchaseorders.

Reduce thenumber ofpurchase ordersprinted each yearby 5%.

2017 - 2018 Inconclusive Due to budget cuts, wewere asked to lower mostP-card limits. As a result,we were not able toincrease our UMB rebatecheck amount.We will continue todevelop sound and usefulprocurement procedures inorder to measure andimprove procurement andvendor performance insupport of universityplanning, conductedthrough a fair andtransparent process.

We will continue to makeevery effort to traindepartments in the properuse of P-cards to ensurethat small dollar purchasesare made using the P-cards.Resources Management willcontinue to communicatewith all departments todeliver a procurementservice that supports theactivities of the Universitynow and in the future. Wewill continue to works withall departments to ensureall State procurement lawsare followed and strive tooffer more training tocommunicate changes asthey may occur. In addition,we will add updates to ourwebsite as they occur.

2.1 Ensure that allstudent packagesare delivered in atimely manner.

At the end of the fiscalyear, ResourcesManagement will reviewthe Delivery Report todetermine the percentageof packages that weredelivered the same or nextday.

Deliver 95% of thepackages on time.

2017 - 2018 Inconclusive Resources Managment isno longer responsible forreceiving. No datacollected.

I would like to change thisto ensuring that MUWproperty assets are properlymaintained.

2.2 Offer virtual EMStraining to allstudentorganizations.

At the end of the fiscalyear, ResourcesManagement will reviewthe Training Sessions Log

Participation of allstudentorganizations’members that

2017 - 2018 Inconclusive Student Services has newprocedures in place toprocess student groupreservations for facilities.

For this reason, I would liketo change this to some sortof event managementreporting that we can track

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2.2 Offer virtual EMStraining to allstudentorganizations.

to determine if there wasan increase of 5% ofmembers from all studentorganizations as a wholewho received EMStraining.

reserve facilitieswill increase by 5%.

2017 - 2018 Inconclusive Therefore, there was notraining needed from ourdepartment.

to ensure that all MUWevents are handledproperly.

AdministrativeSupport -Systems andNetwork

1.1 Systems &Network willperform annualaudit of useraccount accessagainst HR e-mailnon-employmentnotices.

Systems & Network willverify Active Directory(AD) services accountstatus is disabled forunemployed users.

100% of ADservices accountaccess is disabledfor non-employeduser accountswithout emeritusstatus.

2017 - 2018 Target Met Per HR e-mail non-employment noticevalidations, audit of useraccount deactivation(without emeritus status)resulted in 55 out of 55(100%) accountsdeactivated.

Systems & Networkscontinues to verify andaudit AD account accessagainst HR e-mail non-employment notices.

1.2 Systems &Network willevaluate andoptimize Internetbandwidth tosupport advancingbusiness processesand the campusinfrastructure.

Throughout the fiscalyear, IT staff will monitorInternet gateway routerbandwidth speeds todetermine circuitbandwidth usage.

Consistentbandwidth valuesless than 50% oftotal availableInternet circuitbandwidththroughout thefiscal year.

2017 - 2018 Target Met Based on In/Out TrafficUtilization analysis ofbandwidth transmittedbetween 02/09/2018-06/08/2018, averagebandwidth utilizationreported below 300Mbps(30%) of available 1GbpsInternet circuit. In/OutBits/Traffic Utilizationgraphs are included toshow reported results.

Systems & Networks willcontinue to monitorbandwidth utilization.

1.3 Systems &Network willassess andmonitor campusneeds and providetraining videos asneeded.

Throughout the fiscalyear, Systems & Networkwill work with userdepartments to developtask-specific onlinetraining videos. At the endof the fiscal year, Systems& Network will review thenumber of new onlinetraining videos providedfor users.

Provide 2 newonline trainingvideos for users.

2017 - 2018 Target Met Systems & Networksprovided multiple onlinetraining videos anddocumentation forrespective users.

Systems & Networks willcontinue to provide trainingvideos and/ordocumentation torespective users as needed.

2.1 Systems &Network will lookfor possible waysto provide highlevels of studentsatisfaction.

Systems & Network willanalyze the results of theStudent Technologysurvey at the end of thefiscal year to determinetheir level of satisfaction.

75% of studentsparticipating in theStudentTechnology Surveywill give an overallsatisfied ratingwith the services

2017 - 2018 Target Met The Student TechnologySurvey was released inApril 2018. Of the 2387enrollments, 1209responded to the survey -50.65% participation rate.

Systems & Networks willcontinue to look for possibleways to provide high levelsof student satisfaction.

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offered throughthe Systems &Networkdepartment.

2017 - 2018 Target Met The Student TechnologySurvey reported out thefollowing satisfactionratings for servicesprovided by the Systemsand Network department.*For the Office 365,GoogleDocs, Portal, andWiFi, those students'responses that were "NotApplicable" were taken outof the total number ofresponses amount.

Systems & Networksanalyzed a StudentTechnology survey todetermine satisfactionlevels in respective areas ofIT. Individual category andoverall satisfaction ratingsare below:

Office 365:Very Satisfied (495/1005)49.25%Satisfied (326/1005)32.44%Satisfaction Rating(821/1005) 81.69%%

GoogleDocs:Very Satisfied (475/1024)46.39%Satisfied (356/1024)34.77%Satisfaction Rating(831/1024) 81.16%

Portal:Very Satisfied (492/1144)43.00%Satisfied (433/1144)37.85%Satisfaction Rating(925/1144) 80.85%


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75% of studentsparticipating in theStudentTechnology Surveywill give an overallsatisfied ratingwith the servicesoffered throughthe Systems &Networkdepartment.

2017 - 2018 Target MetWiFi:Very Satisfied (316/931)33.94%Satisfied (273/931) 29.32%Satisfaction Rating(589/931) 63.26%

Tech Support:Very Satisfied (297/680)43.68%Satisfied (171/680) 25.15%Satisfaction Rating(468/680) 68.83%

Overall Satisfaction Rating(81.69+81.16+80.85+63.26+68.83)/5 = 75.16%


AdministrativeSupport -UniversityAccounting

1.1 Provide ongoingbudget training toall BudgetManagers andAdministrativeAssistants toensure that theyare well-equippedto have a clearunderstanding ofthe budget(s)under theirauthority.

University Accounting willkeep an attendancerecord of all budgettraining sessions andreview the record todetermine if achievementtarget was met.

UniversityAccounting willprovide one budgettraining session peryear for budgetmanagers andadministrativeassistants, one inthe Fall semester.Also, thedepartment willprovideindividualizedtraining as needed.


No group budget trainingsessions were held thisyear,however, nine (9)individual training sessionswere conducted. No groupbudget training sessionswere held due to the factthat we had very few newbudget managers andadministrative assistants,most had been throughbudget training before.Those who had not beenthrough training in the pastrequested individualtraining.

Provide one group trainingat the start of the fallsemester when newfaculty's contracts begin.Additionally, we'll doindividualized training on anas needed basis.

1.2 Provide training onthe University’sTravel Policy andProcedures toensure that StateTravel Policies arebeing followed andreimbursementrequests are notdelayed due toimproper

Conduct a survey offaculty and staff todetermine whether theyhave a clearunderstanding of theUniversity’s Travel Policiesand Procedures.

90% of the surveyparticipants willhave a clearunderstanding ofthe University’sTravel Policy andProcedures.


No group Travel trainingsessions were held thisyear, nine (9)) individualtraining sessions wereconducted. No group Traveltraining sessions were helddue to the fact that we hadvery few new budgetmanagers andadministrative assistants,most had been through

Provide one group trainingat the start of the fallsemester when newfaculty's contracts begin.Additionally, we'll doindividualized training on anas needed basis. Conduct asurvey of all individualstrained, both individual andgroup to determinewhether they have a clear

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1.2 submission. Conduct a survey offaculty and staff todetermine whether theyhave a clearunderstanding of theUniversity’s Travel Policiesand Procedures.

90% of the surveyparticipants willhave a clearunderstanding ofthe University’sTravel Policy andProcedures.


budget training before.Those who had not beenthrough training in the pastrequested individualtraining. Those whoreceived individual trainingwere not given a survey todetermine theirunderstanding of thematerial presented.

understanding of theUniversity’s Travel Policiesand Procedures.

1.3 Reduce thenumber ofoutstandingpurchase ordersthat roll over atthe end of eachfiscal year.

At the end of the fiscalyear the OpenEncumbrance Report willbe ran to determine dollarvalues of openencumbrances rollingover. When assessing thereport, the Director ofUniversity Accounting willbear in mind anyextenuating circumstancesthat follow outstandingpurchases orders asnecessary.

The dollar values ofpurchase orderswill be 3% less thanthe dollar valuesfrom the previousfiscal year.

2017 - 2018 Inconclusive Inconclusive - results arenot available at the timethis report is due. Tocoincide with theassessment reporting cycle,the Open EncumbranceReport will be one fiscalyear behind. Therefore,next year's results will bebased on the 17-18 report.

At the end of the fiscal yearthe Open EncumbranceReport will be ran todetermine the dollar valuesof open encumbrancesrolling over. When assessingthe report, the Director ofUniversity Accounting willbear in mind anyextenuating circumstancesthat follow outstandingpurchases orders asnecessary. To coincide withthe assessment reportingcycle, the OpenEncumbrance Report will beone fiscal year behind.Therefore, next year'sresults will be based on the17-18 report.

2.1 Reduce the time ittakes to process aRequest forReversal of Feeswith a Request forReversal of FeesForm to streamlinethe process.

Keep a notebook of allRequests for Reversal ofFees in a central locationand each year create atable of length of time toprocess the request.Additionally, track thereason for Request forReversal of Fees.

Only 5% ofrequests forreversal of fees willbe due toadministrativeerrors.


Only 1 out of 6 of theRequests for Reversal ofFees was due to anadministrative error, whichcomputes to 33%. Target% was small andunrealistic, therefore,target was not obtained.The process was a new onefor FY18 and needs somerevision.

While reviewing the results,I concluded that UniversityAccounting is not strictlyhandling Requests forReversal of Fees but rathermany various accountinquires that cannot beresolved during thetelephone call and requireresearch. We will track thevarious account inquiriesand track the reason foreach inquiry. The target willneed to be revised.

Keep a spreadsheet that At least 85% of the 2017 - 2018 Target Not 33% of the Request for While reviewing the results,

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accounts for all AccountInquiries that logs the typeand time of submissionsand the date of processcompletions. Original fileswill be held in the office ofUniversity Accounting.

Reversal for FeesRequest will beprocessed in 5business days orless.

2017 - 2018 Met Reversal of Fees wereprocessed in 5 days or less.In each instance the factshad to be researched withdifferent departments andinstructors. There weredelays in getting responsesfrom those individuals thatwere contacted regardingthe request for reversal offees.

I concluded that UniversityAccounting is not strictlyhandling Requests forReversal of Fees but rathermany various accountinquires that cannot beresolved during thetelephone call and requireresearch. We will track thevarious account inquiriesand track the response timefor each inquiry. At least85% of the Account Inquireswill be processed in 5 daysor less.

AdministrativeSupport -UniversityRelations

1.1 Increase webtraffic to theuniversity’shomepage andsocial mediaaccounts bydevelopingweb/digitalpresence (viaannouncements,web/pressreleases, videos)that encourageinteraction withstudents, faculty,staff and alumni.

At the end of the fiscalyear, University Relationswill utilize GoogleAnalytics to trackawareness and traffic todigital media presenceand compare the resultsto the previous fiscalyear’s data to determinean increase/decrease inweb traffic.

10% increase inweb traffic fromthe previous fiscalyear.


Web: Page Views +0.36percent; Sessions: -3.66percent; Users: +6.86percent

Overall, while web trafficwas up, the overall goal of10 percent was not met.There have been manychanges with Facebook'salgorithms, which is asource for driving traffic tothe university's website. Atthis point, it is hard todetermine how thosechanges have affecteddriving traffic to the websiteif any. We may need torevisit the stated Directcharge. A report detailingweb assessment metrics isattached.

At the end of the fiscalyear, University Relationswill utilize social mediaanalytics to trackawareness and traffic todigital media presenceand compare the resultsto the previous fiscalyear’s data to determinean increase/decrease insocial media traffic.

15% increase insocial media trafficfrom the previousfiscal year.

2017 - 2018 Target Met Social Media: Facebook +19percent, Twitter +12percent, Instagram +16percent

Based on the data gatheredthis fiscal year, UniversityRelations will continue toassess these results to gettrending data for future use

1.2 Increase alumnidonations, as well

At the end of the fiscalyear in which the survey is

65% of AlumniSurvey participants

2017 - 2018 Inconclusive There are no results oranalysis to report

Results will have to bereviewed and analyzed in

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1.2 as that of friendsof the University,by highlightingstories aboutstudents, faculty,staff and alumniand promoting anunderstanding ofthe University’sprograms andofferings in Visionsmagazine, which ispeer recognized.

offered, UniversityRelations will review andanalyze the Alumni Surveyresults to determine ifachievement target wasmet. The Alumni Survey isoffered every three yearsin the Spring. The lastSurvey was offered inSpring of 2016.

“Please rate the followingstatements according totheir accuracy: Visionsincreases my awareness ofthe University's programsand offerings andencourages me to give tothe University. {StronglyAgree, Agree, Disagree,Strongly Disagree}”

will either "agree"or "strongly agree"that Visionsincreases theirawareness of theUniversity'sprograms andofferings andencourages themto give to theUniversity.

2017 - 2018 Inconclusive There are no results oranalysis to report

Spring of 2019, the nexttime the Alumni Survey isoffered

2.1 Increase strategicplacement ofadvertisements vianational, regionaland local mediaoutlets, includingradio spots,television spots,newspapers,magazines andbillboards (budgetpermitting).

At the end of the fiscalyear, University Relationswill review the collecteddata on its national,regional and local mediaoutlets and compare it tothe previous fiscal year’sdata to determine anincrease/decrease inadvertisements.

5% increase inadvertisementsamong national,regional and localmedia outlets fromthe previous fiscalyear (budgetpermitting).


There was a decrease inthe amount of advertisingspent on advertisementsvia national, regional andlocal media outlets,including radio spots,newspapers, magazinesand billboards. $73,177was spent in 2017-2018compared to $76, 835 in2016-2017.

At the end of the the fiscalyear, University Relationswill review the collecteddata on its national,regional and local mediaoutlets and compare it tothe previous fiscal year’sdata to determine anincrease/decrease inadvertisements. Thedecrease can be attributedto the decision not to placea billboard in the Maconarea as part of ouragreement with LamarCompanies. The quarterlypublication, Catfish Alley,was also discontinued, inwhich The W advertised infour times per year $1015.This magazine was replacedwith another magazine(Progress) that now onlyruns twice per year. These

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2.1 Increase strategicplacement ofadvertisements vianational, regionaland local mediaoutlets, includingradio spots,television spots,newspapers,magazines andbillboards (budgetpermitting).

At the end of the fiscalyear, University Relationswill review the collecteddata on its national,regional and local mediaoutlets and compare it tothe previous fiscal year’sdata to determine anincrease/decrease inadvertisements.

5% increase inadvertisementsamong national,regional and localmedia outlets fromthe previous fiscalyear (budgetpermitting).


There was a decrease inthe amount of advertisingspent on advertisementsvia national, regional andlocal media outlets,including radio spots,newspapers, magazinesand billboards. $73,177was spent in 2017-2018compared to $76, 835 in2016-2017.

funds were reallocated todo more targeted marketingas well as geo-targeting tostudents and for programsthrough social mediaplatforms. The shift to socialmedia marketing also cameas a result of a suggestionfrom a visit with RuffaloNoel Levitz, who noted thatUniversity Relations shouldmove toward doing moremarketing through socialmedia platforms.

2.2 Increaseawareness ofprograms andofferings amongfaculty and staff toencourage on-campusengagementthrough internalnewsletter, weband social mediapostings andmedia boards.

At the end of the fiscalyear, University Relationswill review and analyzethe Faculty SatisfactionSurvey’s results todetermine if achievementtarget was met.

“Please rate the followingstatement according to itsaccuracy: UniversityRelations’ internalnewsletters, web andsocial media postings andmedia boards increase myawareness of MUW’sprograms and offerings.{Strongly Agree, Agree,Disagree, StronglyDisagree, Not Applicable}”

75% of FacultySatisfaction Surveyparticipants willeither “agree” or“strongly agree”that UniversityRelations’ internalnewsletters, weband social mediapostings and mediaboards increasetheir awareness ofthe University’sprograms andofferings.



We will continue to assessthis measure using theFaculty Satisfaction Survey.

At the end of the fiscalyear, University Relationswill review and analyzethe Staff SatisfactionSurvey’s results todetermine if achievementtarget was met.

“Please rate the followingstatement according to itsaccuracy: University

75% of StaffSatisfaction Surveyparticipants willeither “agree” or“strongly agree”that UniversityRelations’ internalnewsletters, weband social mediapostings and mediaboards increase


Disagree - (8/81) 9.88%Strongly Disagree - (1/81)1.23%Not Applicable - (1/81)

We will continue to assessthis measure using the StaffSatisfaction Survey.

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Relations’ internalnewsletters, web andsocial media postings andmedia boards increase myawareness of MUW’sprograms and offerings.{Strongly Agree, Agree,Disagree, StronglyDisagree, Not Applicable}”

their awareness ofthe University’sprograms andofferings.

2017 - 2018 Target Met 1.23% We will continue to assessthis measure using the StaffSatisfaction Survey.

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