no mug about bugs - fhhs.health.wa.gov.au/media/files/corporate/general documents...sandra polmear...

ahs.health.wa.gov.au

No Mug about Bugs

Dorothy Harrison

Chairperson

Consumer Advisory Council

Acknowledgement:

Dr Sue Benson MBBS FRACP FRCPA DipClinEPI DTMH Clinical Associate Professor

Sandra Polmear RN BA Applied Sc., Post Grad Dip Business, Master QH&L


Community involvement

I have lived in the local Armadale catchment area since

1970 and was privileged to be invited onto the Armadale

Health Service Consumer Advisory Council in 2011

There is growing evidence about the importance of

partnerships between health service organisations,

health professionals, patients, families, carers and

consumers

ACHS surveyor feedback 2014 -

“The enthusiastic CAC members represent all areas of the facility and are

readily accepted as the norm by all staff”.


My bugs

ahs.health.wa.gov.au 4

Armadale Health Service


Volunteer


Community

Advisory Council

Armadale Mental Health

Service

Carer & Consumer

Advisory Group

1. Clinical handover working party 1. AMHS clinical governance meeting

2. AMHS community redesign

implementation group

3. AMHS leadership team meeting

1. Infection prevention & management

committee

2. Wound care & skin integrity committee

3. Antimicrobial stewardship committee

4. Armadale community rehabilitation

committee

5. Falls prevention committee

6. Maternity group practice

7. Drugs & therapeutics committee

8. Patient identification working party

9. Catering & nutrition committee

10. Multicultural committee

11. Family & domestic violence committee

12. Surgical speciality committee

13. Clinical practice policy committee

14. Stroke working party

15. Disability access & carers recognition

committee


Terms of reference

Involvement in operational planning

Review of performance data

Clinical incident reviews

Clinical investigation

Review of recommendations

5


Complaints management

Ward visits

Health promotion

Review of health literature

New initiatives

Enhanced/new clinical practice

6

ACHS surveyor feedback 2014 ->

“Commitment to ensure that the patient population are informed of

safety and quality activities”.


Hospital Involvement

Consumer Advisory Council

Infection Prevention and Management

Antimicrobial Stewardship Committee

Wound Care Steering Group

Complaints Audit

Plus other activities around the hospital in

governance, patient centred care, health

promotion as required for Quality and

Safety


Project work

Audit

Education

Design and redesign of health services

Active participant in accreditation process

8

ACHS surveyor feedback 2014 ->

“Consistently demonstrated a sound commitment to the involvement

of consumers and carers in the design and redesign of the health service”.

ahs.health.wa.gov.au ahs.health.wa.gov.au

Patient

advice

sheet


Projects for AMS

Consumer Knowledge – 2013 and 2015

2013 Surveying visitors to the hospital, about their knowledge of antibiotics,

with a view to improving and educating where necessary.

2015 Undertaken as part of the AMS Point Prevalence survey June


NSQHS AMS Clinical Care Standards

Quality statement 3 – Information on treatment options

A patient with a suspected infection, and/or their carer, receives

information on their health condition and treatment options in a

format and language that they can understand.

- to inform patients and/or their carer about their clinical condition so that they can

participate in the decision-making process about their treatment which may or may not

include antibiotics

Quality statement 5 – Taking antibiotics as prescribed

When a patient is prescribed antibiotics, information about when,

how and for how long to take them, as well as potential side effects

and a review plan, is discussed with the patient and/or their carer.

- to improve patient compliance to prescribed antibiotics


AMS Consumer Audit 2015

Of the 30 people surveyed:

0% 5% 10% 15% 20% 25% 30%

27% of patients indicated that they were informed of theinfection they were being treated for

18% of patients indicated that they had been givenenough information about their condition

21% of patients indicated they were given the opportunity to participate in their treatment decision with one patient

saying that he “relied on the experts”

9% of patients were able to inform auditors of whichantibiotics they were prescribed

21% of patients were informed of the course duration ofantibiotics

6% of patients were informed of possible side effects

AMS Consumer Audit 2015


Future Projects

Launch patient advice sheet and sticker

Repeating Consumer Knowledge Survey with in-

patients - November 2015

Survey Monkey for Doctors and students

regarding knowledge and dosage of antibiotics.


Thanks for Listening

Questions?

no mug about bugs - fhhs.health.wa.gov.au/media/files/corporate/general documents...sandra polmear...

Documents