nms troubleshooting instructions

8/18/2019 NMS Troubleshooting Instructions

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Tellabs ® 8000 Network Manager

Instructions for Troubleshooting

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Document Information

Tellabs® 8000 Network Manager Instructions for Troubleshooting

Version 1.0© 201 Tellabs.

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Document Information

Version 1.0

© 201 Tellabs.Tellabs® 8000 Network Manager Instructions for Troubleshooting

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Table of !ontents

Table of Contents

1 Check atabase Maintenance an! Configuration....................................................."

1.1 Check and Execute Maintenance Scripts.........................................................................................................

1.2 Check database server settings........................................................................................................................

1.3 Check database server internal data storage....................................................................................................

1.4 Get the change message rate...........................................................................................................................

2 atabase #er$er Monitoring.......................................................................................%

2.1 Sbase errorlog...............................................................................................................................................

2.2 !n a "indo#s $atabase Server........................................................................................................................

2.3 !n a Solaris $atabase Server............................................................................................................................

& #tan!ar! 'orkstation Monitoring..............................................................................(

) #en! us.......................................................................................................................1&



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Database "er#er Monitoring

1 Check atabase Maintenance an!Configuration

1.1 Check an! *+ecute Maintenance #cri,ts

• When was the last time that maintenance scripts were run?

• If not known, or scripts have been run over a week ago run ReorgIndex.cmd and

UpdStat.cmd

1.2 Check !atabase ser$er settings

• isql –SDBSRVR –Usa –P -w145 -i ase_info.sql –o

ase_info.log

• Check that ase_info.log was generated and save it for later use

• Browse ase_info.log for errors and wrong settings

1.& Check !atabase NM# settings

• isql –SDBSRVR –DDBNAME –Usa –P -w145 -i nms_info.sql –o

nms_info.log

• Check that nms _info.log was generated and save it for later use

• Browse nms_info.log for errors and unusual data

1.) Check !atabase ser$er internal !ata storage

•

Run CheckDb.cmd • Check resulting CheckDb.log was generated and save it for later use

• Check Checkb.log for errors

1." -et the change essage rate

• isql –SDBSRVR –DDBNAME –Usa –P –w145 –i changes.sql –o

changes.log

• Check the changes.log was generated and save it for later use

• Check changes.log for errors

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2 atabase #er$er Monitoring

2.1 #/base errorlog

• Check the errorlog and save it for later use

2.2 In a 'in!ows atabase #er$er

• s!steminfo.e"e output in Windows #$%&''( )or *+ccessories -!stem ools -!stem

Information /"port +ll +s e"t 0ile1 if 2- is not Windows #$%&''(3

• /vent4iewer -!stem%+pplication log 5 *Control $anel +dministrative ools /vent 4iewer1,

then for +pplication and -!stem logs save logs like this6

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2.& In a #olaris atabase #er$er

• 7et memor! statistics b! running shell script in telnet or --8 session6

$stat 60 while rea! line !o echo 3!ate 45T55!5/3 7line !one $stat.log9

• 7et disk usage statistics b! running shell script in telnet or --8 session6

iostat :+;nce 60 while rea! line !o echo 3!ate 45T55!5/3 7line !one

iostat.log9

• 7et C$9 usage statistics b! running shell script in telnet or --8 session6

,stat 60 while rea! line !o echo 3!ate 45T55!5/3 7line !one ,stat.log9

• 7et *op :'1 most active processes b! running shell script in telnet or --8 session6

,rstat :s c,u :n " 60 while rea! line !o echo 3!ate 45T55!5/3 7line !one ,rstat.log9



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hen please collect and send us the output logs6

;ip stats.;ip vmstat.log iostat.log mpstat.log prstat.log

o stop performance collection check whether statistics process are running6

$ ps -e|grep stat

221 ? 0:00 statd

5859 pts/1 0:00 iostat

6142 pts/1 0:00 mpstat

5797 pts/1 0:00 vmstat

6583 pts/1 0:00 prstat

and if the! are running use kill command6

$ kill 5797

$ kill 5859

$ kill 6142

$ kill 6583


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& NM# Co,uter Monitoring

%pplicable &or all Servers'Standard "orkstation'(o#er "orkstation

&.1 Turning on the NM# Tracing

:. -hut down >- software in workstation&. +dd to >-.I>I6 OBJS_SQLTEST=TRUE

(. Replace in %NMSDIR%\java\extern\phoenix\apps\emsa\SAR-INF\environment.xml6 with help of e.g. >otepad word *ERROR@ with word @DEBUG@

A. Run >- trace with all trace levels6NMSDIR%\nmstrace.exe 0123456789 * trace.log y

. C$9 load and other statistics *Control $anel +dministrative ools 5 $erformance1 and there goto Counter


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hen choose *$rocess1 performance obEect, select *evcl1 process then first * $rocessor ime1, click*+dd1then *$rivate B!tes1 like shown below, click *+dd16

three counters to log ever! : second to *comma delimited1 disk file ).C-43,

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usuall! located in C6F$erf


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then *2G1 and *-tart1, make sure *H'''_std_ws_overview1 marked as green meaning performance datacollection is active.

&.2 Turning on #/ste Monitoring

. s!steminfo.e"e output as in &.&J. /vent4iewer -!stem%+pplication log, same as &.&H. netstat 5ba K C2$9/R>+/_netstat.t"t

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L. ipconfig %all K C2$9/R>+/_ipconfig.t"t:'. ossm K C2$9/R>+/_ossm.t"t output

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) Material to #en! for =urther #tu!/

• ase_info.log

• nms_info.log

• CheckDb.log

• changes.log

• C2$9/R>+/_netstat.t"t

• C2$9/R>+/_ipconfig.t"t

• C2$9/R>+/_ossm.t"t

• +

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