nlw and rock habits
DESCRIPTION
This overview was done for a group of EO members at a recent event to demonstrate how NationLink has implimented this into it\'s culture.TRANSCRIPT
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Rockefeller Habits Rockefeller Habits NLW’s experience NLW’s experience
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ROCK habits at NLW
Private and confidential
18% in Q4 2009 over same 200825% in Q1 2010 over same in 2009April up 120% over same in 2009
2 things - #1 One software platform #2 ROCK habits and culture
Local press about ROCKS and how we use the process in business.
Hosted 9 different companies in our huddles (local and out of state)
Spent 3 half days peers from other regions on ROCKS
Hosted clients in a 4 hour ROCK Habits session
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How have ROCK habits effected you in your workplaceAND at home?
How would you feel if NLW “stopped” the ROCK habits process?
What impact would it have on you personally (positives and negatives)
What is your favourite part and least favourite part about ROCK habits?
What our people said! - handout
Private and confidential
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Verne in for a training in 2005
Started with the one-page plan and management alignment
Incorporated the team with huddles and meeting rhythm shortly after
One-page plan
Private and confidential
One year from frustration to EASY!
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Core Values – Purpose
Private and confidential
MAKING WIRELESS EASY.
e3EASY- make it easy for clients to do business with us and easy for us to do that businessEXPERT- ensure that we have the knowledge, tools and solutions to be experts in our fieldENTHUSIASTIC- be enthusiastic in everything we do and make it fun
To have EVERY client say “you made that easy” when they do business with any NLW person.
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Stated simply
Private and confidential
Yearly - 360 reviews set the “BIG” annual ROCKS
Quarterly - One-Page is set with each persons Priorities and KPI’s
Bi-Weekly - ROCKS meeting with manager is every two weeks. ROCKS are measured and new ROCKS created
Weekly – Top Priority is reported and aligns with the ROCKS
Daily – KPI’s are reported that support the completion of the priorities
Clearly displayedWhere everyone seesIt!
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Meeting rhythm
Private and confidential
Yearly – one day off site with all managers and a facilitator
Quarterly – half day with managers and facilitator
Monthly – 3-4 hours with managers
Weekly – all team members - 8:03 – 9:00 (see card)
Daily – all team members - 8:03 – 8:18(see card)
Weekly – managers 9:03 – 10:00
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Data drives it
Private and confidential
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Data drives it
Private and confidential
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Themes
Private and confidential
Quarterly planning – THEME and REWARD
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Rewards
Private and confidential
Quarterly planning – THEME and REWARD
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ROCKS docs...
Private and confidential
TOP 3 things to move your business forward in the next two weeks – conversation is key.
Direct reports for one hour
Quarterly ROCKS at the top to draw from for bi-weekly ROCKS
Printed and displayed where they see them “all the time”
Copy in the packet.
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Rock habits around NLW
Private and confidential
Q2 Theme Board in Studio A
Managers ROCKS for Q2 posted where “all” can see
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Rock habits around NLW
Private and confidential
DISC and ROCKS docs in plain view
Entire ONE Page Plan in the Bistro
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Bistro and Studio A – help to spread the MOJO vibe
Private and confidential