NLIT June 20091

Marcia Jacobs - Presenter

Sandia National Laboratories- CaliforniaCommunication and Network Systems

Telecom Operations

BlackBerry Project Lead

Scott Rogers – Co-authorSandia National Laboratories- New Mexico

9343 CSU OperationsComputer Support Services Project Manager

Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company, for the United States Department of Energy’s National Nuclear Security Administration under contract DE-AC04-94AL85000. SAND -2005-6648P

Sandia National LaboratoriesMobility Project Updates

NLIT June 20092

BlackBerry Team Locations and Device Status

Albuquerque, New Mexico Livermore, California

It all began in 2004 with a BlackBerry Pilot of 40 usersToday – we have over 1300 Active BlackBerries

NLIT June 20093

Sandia BlackBerry Infrastructure

BlackBerry Servers on Restricted Network

All BlackBerry Servers Virtualized 3 Production BES Servers 1 Development BES Server

BES Database running on SQL Server All BlackBerry Servers supported by Enterprise Server Group BES Admin Function is performed by BlackBerry Operations Team

BlackBerry Support Tier 1 support performed by Sandia Corporate Computing Help Desk Self Help Service Tools available on BlackBerry.sandia.gov website Tier 2 support performed by BlackBerry Operations Team BlackBerry Operations team owns all operational processes and IT policies Team currently reviewing management and monitoring solutions

NLIT June 20094

BlackBerry Infrastructure

NLIT June 20095

BlackBerry WebsiteAdmin Service Tools

NLIT June 20096

BlackBerry WebsiteUser Service Tools

NLIT June 20097

Sandia BlackBerry Business ModelBlackBerrys are Considered Controlled Property

BlackBerrys registered in Sandia NWIS Database Used for property tracking, plus billing of monthly support costs Support cost recovered from BlackBerry users

Covers BlackBerry Operations Team cost, plus all costs associated with BlackBerry infrastructure, licensing and RIM T-Support

Costs for service (voice/data) are billed separately BlackBerry Operations Team working on improving billing for services

New Ordering Approval Process Sandia WEBCARS workflow application used to obtain manager approval

to order device Automated notification to BES Admin for user additions or deletions Will eventually eliminate paperwork associated with device

ordering/approval Automated updates to NWIS Database with user billing data for monthly

support costs

NLIT June 20098

Mobility Project Team EffortsBlackBerry Onsite Use

Project Efforts Began in 2005

Business Case Mission critical cellular users Video conferencing support personnel Support technicians – Remedy users

Computer support and others. Building Managers PDA users All BlackBerry Users?

Risk Analysis Support and guidance from RIM Management Reviewed and referred to DoD Wireless STIG (Security Checklist)

Proposed Process and User Deployment Ever changing requirements and team personnel Proposal to not include device restrictions Proposal to restrict voice, Bluetooth, camera, etc..

NLIT June 20099

Proof Of Concept Testing Disabling Device Functions

Badge Swipe System Testing Created IT Policy for ‘Data-Only’ Use

No voice, Bluetooth, cameras, voice recording Badge system using Diamond 2 Software Programming to change IT Policy to data-only mode upon badge swipe Policy change would occur within a minute Behavior change – we don’t require an outbound badge swipe

Installed outbound badge reader for testing purposes Outbound badge swipe would change data-only policy back to Default

Badge Access Cell Phone Reminder (BACR) BACR System would call mobile number before policy change

A good resource if voice use is disallowed for onsite use Mobile number must be supplied to BACR System

Assistance for the Outbound Badge Swipe Time of Day program created to change data-only policy to Default

Policy change initiated by end of work day at 6:00 pm Team developed BlackBerry browser tool

User could request policy change from BlackBerry browser

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Mobility Project Team EffortsBlackBerry Onsite Use

Ongoing analysis, testing, project review and documentation updates Team is seeking approval for use without device restrictions Some buildings or areas may impose local restrictions

Controls could involve badge swipe process, device power off, device lock box or RFID controls

Laboratory BlackBerry Summit – March ‘09 Significant project advancements achieved from SNL Security and

Management personnel connecting with the RIM Management Team Deployment to consist of 4 Phases

Initial phases with 2 month durations Final phase all new BlackBerrys, Jan 2010

User training required Credential delivery to BB after user training completion

BlackBerry use and procurement expected to escalate next FY

Current Project Status

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BlackBerry Onsite Use Objectives and Benefits

Position Sandia for Telecom Future

Convergence and the Future Long term reliability and support for our 5ESS telephone switches Availability and cost for ISDN desktop telephones VoIP too costly an option for major site deployment Need to leverage upon existing BlackBerry use and resources Partnering with carriers to enhance building or site cellular coverage May look to increase building Wi-Fi areas

Pager or PDA Replacement Almost 5000 active pagers, 900 PDAs Many users have both a pager and a BlackBerry –some also a PDA Emergency Operations could use a PIN to PIN notification application

Sandia to demo a PIN to PIN notification application Certain areas may still require one-way pagers

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Related Project UpdatesBusiness Objectives

Cellular Phone Replacement Migrate critical use cell phones for onsite use Reduce or eliminate cellular phone procurement One device to meet users many needs BlackBerry is preferred supported and procured cellular device

BlackBerry Mobile Voice System - MVS Provide desktop extension use and features to BlackBerry Potential desktop telephone replacement Pilot of 100 users at CA site in July-August (will include NM users) MVS client is same interface that BlackBerry users are familiar with Reduce cellular calling costs for the international traveler Long term deployment might require cellular calling plan adjustments

NLIT June 200913

BlackBerry Summit and NLIT 2010

In March ’09, the third DOE Laboratory BlackBerry Summit was held in Livermore, CA.

We are currently working with the NLIT team, the 2010 Hosting Laboratory and others (Research in Motion and Federal Business Council) to incorporate an agenda track for BlackBerry Only content into the NLIT 2010 agenda and venue.

Sandia maintains a user distribution list for the BlackBerry Summit. This list is used to share Summit information, but also user questions and vendor discussions or webinars.

Please connect with Marcia if you would like to be added to the Laboratory BlackBerry Distribution List, or would like to provide any feedback for proposal to incorporate the BlackBerry Summit with NLIT. 

mjacob@sandia.gov

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Questions or Feedback

Thanks for your time !