CURRICULUM VITAE

Profile Having experience in enterprises telecommunication and PBX voice

networking, TDM and VoIP technology especially on Avaya, Nortel and

cabling infrastructure. To be a professional with the state of art

technologies where my knowledge, professional expertise can be

applied to harness my skills.

Technical proficiency Installation of Avaya Communication Manager 5.2 /6.0 and

MG430,MG450

Installation and maintenance of Avaya IP Office 500V2 Basic,

Essential and Advanced Edition.

Installation and maintenance of Voicemail pro, IPO Contact

Store and Customer Call Reporter Application.

Installation and troubleshooting of Call billing software Ring

Master Rel 4.x /5.x

Project coordination - installation of Avaya IP telephony and

CMM.

Installation of hardware like peripheral cards of Avaya/Nortel

products.

Installation and maintenance of Avaya UC/SME and

Enterprises solution availability

Administrating and Troubleshooting of Nortel 11c, 61c and CS

1000.

Administrating and Troubleshooting of Nortel call pilot 600r

Rel 5.0

Administrating and Troubleshooting the analog, digital and IP

phones.

Maintaining and administrating the Nortel and Avaya voice

mail.

Configuring and troubleshooting CDR software Softex-

ringmaster.

Installation and Configuration of voice links like E1, T1 and IP

link.

Backup the data of Avaya, Nortel and windows systems.

Hardware and software Inventory and site book maintenance.

Trouble shooting the networking and windows OS.

Educational Qualification

Course Board/University Percentage of

Mark /class

Year of passing

B.Sc

Electronic

Science Annamalai University

Second class 2004

D.E.C.E State Board of

Technical Education

First class

with

Honors

1999

S.S.L.C Board of secondary

Examination

First class 1994

E-mail:nithya.ece@gmail.com

77, 5th Cross Street Phone : +914465162784 (Res.)

Thillai Nagar,

kolathur P.O : +97477931866 (off.)

Chennai 600099 : +97444247157(off.)

Tamil Nadu, India.

Mob:+97477931866

Father’s Name :

M.M.Shanmuga

Sundaram

Date of Birth: Jul 30, 1979

Marital Status : Married

Nationality : Indian

Passport No : J4695143

NITHYANANDAM M.S

Technical certifications

APDS - Avaya Professional Design Specialist Unified Communications APSS - Avaya Professional Sales Specialist SME Communications

APSS - Avaya Professional Sales Specialist Unified Communications ACIS - Avaya Aura® Communication Manager and CM Messaging-Embedded(R6.x) ACSS - Avaya Certified Solutions Specialist - SME Communications

EXPERIENCE DETAILS

From Dec 2011 Till date MOMENTA GLOBAL,

QATAR .

Convergence Specialist - Avaya/Nortel

Switching and Maintenance of IP exchange Avaya/Nortel SME and Enterprises solution availability switch in Qatar based clients like Cuban Hospital(HMC),Weill Cornell Medical College, E- pro IT Solutions, Mashreq Bank, AJCC,QPI, Sharaf DG and Mediterranean Shipping Co. Qatar etc.,

Responsibilities:

Administrating and Troubleshooting Voice network infrastructure of Avaya/Nortel SME and Enterprises solution availability switch based clients in Qatar.

Understand the expectation of the customer out of the project, communicate with the customer and provide customized solution.

Installation and maintenance of Avaya IP Office 500V2 Basic, Essential and Advanced Edition.

Installation and maintenance of Voicemail pro, IPO Contact Store and Customer Call Reporter Application.

Installation of Avaya Communication Manager 5.2 /6.0 and MG430,MG450

Installation and troubleshooting of Call billing software Ring Master Rel 4.x /5.x

Project coordination - installation of Avaya IP telephony and CMM.

Administrating and Troubleshooting of Nortel call pilot 600r Rel 5.0

Installation of hardware like peripheral cards of Avaya/Nortel products.

End to end support for implemented solutions

From Feb 2008 Dec 2011 EQUANT TECHNOLOGY

SERVICES (I) PVT LTD., Chennai.

Technical Consultant Engineer

Switching and Maintenance of IP exchange Nortel CS 1000E for Mphasis an EDS Company at Pondy With 230 Nortel isoft phone 2050 pc model,2004,1220,1230 model IP phones and Contact Center 6.0 server (CCMS,CCMA and CALL PILOT 6.0) and Audio code Mediant 2000 (SIP Trunk).

Worked as a Resident Engineer at R.R. Donnelley, providing 24/7 support in Maintenance & resolving Problems in Meridian Systems 11C, 61C and CS 1000E, call pilot, Symposium & Passport7440.

Responsibilities:

Administrating and Troubleshooting Voice network infrastructure of RR DONNELLEY sites at Chennai (India), New York (USA), Colombo (SriLanka) and Manila (Philippines).

Administrating and Troubleshooting Voice network infrastructure of Mphasis an EDS Company sites at Pondy (India).

System up gradation coordination experience with EMRI, Temnos and RR Donnelley projects.

Perform day-to-day moves, adds, changes associated with phone sets, etc.

Port changes associated with ACD and other phone sets.

Configuration and changes relating to Trunks/Routes.

Adding/deleting users from the Unified messaging System.

Dial out code and Voice mail password creation.

Utilization using the Nortel Contact Center system.

Generating call billing reports authcode, department and extension wise in call billing application like PHONE CONTROL.

Real-time observation and generation of historical reports reflecting activity, agent performance, resource utilization using the Nortel symposium server.

Perform Preventive Maintenances and regular Backups of the system.

Develop documentation of telecommunications equipment and services to include inventory and configuration.

From JULY 2006 Feb 2008 MIOT HOSPITAL PVT LTD.,

EDP Dept Service Engineer – telecom & hardware

Service and Maintenance of all types of office automations like printers, computers, Xerox machines and

audio and video systems, projectors etc., and Maintenance of telephones, voice and data cabling network.

Responsibilities: Skilled in hardware and software installation, applications and technical support, and network

Configuration.

Performed installation, configuration, troubleshooting, and routine maintenance for all desktop

environments which entailed User administrations, software upgrades, printer setup and

connectivity. Provided technical support for high priority issues.

Exceptional relationship building skills communicating with all levels-from customer to technical

staff to senior management.

Installing and Troubleshooting in windows 2000 professional, win XP and selling Thin Client.

Maintaining and supporting for more than 100+ clients set up. Hands-on solving of day-to-day

operation issues, resolution of technical issues as they relative to system integration and support.

Supervising and co-ordinate with company contractor’s labours work inside of MIOT.

To maintain & upkeep of ERICSSON BP250 EPABX and cabling work and FOM E1 modem.

Attending Computer Problem & Software Installation.

Maintenance of computer System configuration and Software Installation. & Printers.

Maintenance of voice and data cabling (Domain) Networking and televisions Cable Network.

Maintenance and Servicing telephones Instruments and voice cabling network.

OCT 2004 TO JULY 2006 1 year 9 months CROMPTON GREAVES LTD/

CG Digital, Chennai.

Customer Support Engineer

Service and Maintenance of EPABX exchange Coral Flexicom (5000) at Southern Naval Command,

Kochi with 1200 extensions and Coral Flexicom (6000) at Kochi Refineries LTD., with 1500 extensions

Lines include trunk lines, E1channels (2MBps lines), 64kbps lines, E & M Channels and BRI lines. To

maintain cube Telephone billing and Dialogic voice mail software & Battery (VRLA, Led Acid),

Chargers (SMPS, UPS module) units.

Responsibilities:

Maintenance of Exchanges (EPABX) (NE 1100-IOX MODEL, Coral-III, ISDN,

Flexicom 5000&6000, NE10) and Trouble shorting.

Maintenance Troubleshooting of 2Mbps stream lines (Ascom-2048A, RAT-

E1), 64Kbps(CYGNUS 604) Modems and E&M lines through MUX.

Maintenance of Computers (HCL), Printers (Dot matrix, Laser-inject) and

Accessories

Collecting and updating of Exchange, MDF, Battery data’s,

Maintenance of Battery Charger-FCBC (240AH, 200AH), SMPS, UPS and

Batteries (VRLA, SLAB&Led Acid)

Maintenance and trouble shooting CUBE Call Billing Software & Voice Mail

Software

Maintenance of BRI based Video Conferencing system (Polycom)

Jelly Filled Cable Fault Rectification

Apr 2000 - Apr 2001

1 year M/S. ANNAI COMMUNICATIONS,

Chennai

Apr. 2001 - Sep. 2004

3 year 5 months M/s. BALAJI ENTERPRISES,

Chennai

Service Engineer

To upkeep the NE 1100 OKI EPABX System & installation of MDF, Krone junction boxes,

and maintenance of UG (underground) Armoured jelly filled Telephone cable, UG un-armoured

telephone cable and PVC telephone cable including setting of cable kit at CVRDE Ministry of

Defence, Avadi, chennai.

Restoration and servicing of telephone line complaints and faulty telephone instruments.

Energizing new telephone connections to various Divisions located in different building/

customers.

May 1999 - April 2000

1 year M/S. INTIMATE MACHINES (P) LTD.,

Thiruvananthapuram,Kerala

Service Engineer

To upkeep, maintain & installation of DIGTALISED AUTOMATIC PERFECT BINDING

MECHINE WELBOUND (SINGLE CLAMP).

(Nithyanandam .M.S)