NITESH RANJANDesignation: Module Lead Role: Project ManagerMobile: 9023092993 /Email: apnass1@gmail.com

PROFESSIONAL SUMMARY

10+ years of experience in Software Delivery, Implementation and support. MBA in Systems from Vinayaka Missions University (VMU), Tamil Nadu. Pan India Implementation/support for Dealership Management System at M&M-FES & SWARAJ and Bajaj Auto Ltd. Leading a team of 15+ DMS implementation team and 15+Support Team. Providing Analytic report based on facts and real time data to Client officials for Business Improvement within SLA. Making Analytical Report for Future Development Plan. Sharing Business/Financial reports to our senior managements on Daily/Weekly/Fortnightly/Monthly basis. Business analytic support to marketing and customer care teams in automobile domain through systems. Interacting with Business users to analyze Business Process Requirements as solution architect. Experience in training and interpreting reports to the end user, business users and other related parties. DMS Support Head for Bajaj Dealers for India, Indonesia, Nigeria, Uganda and Nepal in 2009-2011.

SKILL SET

Delivery Management, Business Analyst, Application Support, Team Management, Excellent Communication SkillsWORK EXPERIENCE DETAILS

Experience Working as a Module Lead in Tech Mahindra Ltd. from Sep 2006.

Primary responsibilities include: Responsible for Pan India Implementation & support of Dealership Management System (DMS). Coordinating with stake holders and developers, for Requirements analysis and mutual solutions. Regular follow-up with Marketing Team and Review mechanism for Follow-up. Conduct Random System Audits for Data verification at dealer end to access actual usage and preparing report. Sharing Business/Financial reports to our senior managements on Daily/Weekly/Fortnightly/Monthly basis. Conduct Trainings at Area Offices in all India. Prepare analytical report and share with client higher management for business improvement. Collecting reports from all team members and after analyzing various reports, making consolidated development plans. Effective Manpower utilization to offer quick support. Using JIRA tool for communicating with team members. Client interaction to analyze user requirement and support. Prepare Project health report and share with Senior management.Functional Role: Work with Product team to interpret business requirements for technical teams, and assists technical teams in

requirements understanding. Manage and Review software requirement documents for amendments resulting from clarifications, enhancement

requests and software change requests with business groups. Interact with business groups to examine existing business processes, user requirements and improvement options. Manage (schedule, arrange and supervise) & execution of Dealer management solutions like Enquiry Management, Sales

and Service Management, Inventory Management and Manage End to End solutions Delivery. Project Management & Relationship Management. Technical Role: Be the link between the customer, development team and any third party regarding software functionality throughout

the development lifecycle. Manage the timely delivery of all requested products by all fulfillment areas & Post implementation reviews. Understanding client's ERP output for their operations. Responsible for implementation, training, Customer support & service delivery for the Clients. Manage customer queries and assist in implementation of new software's both at OEM premises and clients place. Provide Solution of application issue at client site as well as remotely with the help of team members.

ORGANISATIONAL WORK DETAILS

Project Title : Swaraj Dealership Management System (SDMS) Client : Mahindra & Mahindra- Swaraj DivisionModules : Analysis and Transaction of Pre-Sale, Sale, Spare & Service.Role : Delivery Management, Requirement Gathering, Implementation & Support Management.Team Size : 15Project Go Live : From 2011 onwards at M&M-Swaraj Division

Page 1 of 2

NITESH RANJAN

Project Scope SDMS is fully integrated ERP solution for managing Automotive Dealerships, designed to achieve highest level of

business excellence through Information Technology. It has 4 transaction modules: Pre sales, Sales, Spares and Services. It has few add-ons to facilitate the dealers in their day to day transaction like SMS Manager, Management Report, Data Transfer Facility between Dealership & Company and vise-versa etc.Project Title : Mahindra Dealership Management System (MDMS) Client : Mahindra & Mahindra- FES DivisionModules : Analysis and Transaction of Pre-Sale, Sale, Spare & Service.Role : Delivery ManagementTeam Size : 15Project Go Live : From 2007 onwards at M&M-FES DivisionProject Scope

MDMS is fully integrated ERP solution for managing Automotive Dealerships, designed to achieve highest level of business excellence through Information Technology. It has 4 transaction modules: Pre sales, Sales, Spares and Services. It has few add-ons to facilitate the dealers in their day to day transaction like SMS Manager, Management Report, Data Transfer Facility between Dealership & Company and vise-versa etc.Project Title : Dealership Management System-Auto Shoppe (DMS) Client : Bajaj Auto LtdModules : Analysis and Transaction of Pre-Sale, Sale, Spare & Service.Role : Delivery Management, Requirement Gathering, Support.Team Size : 10Work Duration : 2006-2011.Project Scope

Auto Shoppe is fully integrated ERP solution for managing Two/Three wheeler Dealerships, designed to achieve highest level of business excellence through Information Technology. It is having an extensive management reporting for tracking daily activities of the dealers. It enforces dealerships to follow the processes defined by the organization without any extra effort. It has 4 transaction modules: Pre sales, Sales, Spares and Services. It has few add-ons to facilitate the dealers in their day to day transaction like SMS Manager, Management Report.

ACADEMIC QUALIFICATION

MBA in Systems from Vinayaka Missions University (VMS), Tamil Nadu. Advance Diploma in Computer Application from Indira Gandhi National Open University, New Delhi. BCA (Bachelor of Computer Application) from Indira Gandhi National Open University, New Delhi. ADISM from Rashcom Infosys Pvt. Ltd. Muzaffarpur.

Achievements

Rewarded as “Valuable Team Player” in year 2010. Received appreciation letter by Client V.P (Sales and Marketing) for my “Leadership Skill” in Year 2011-2012. Rewarded “Pat on Back” in Q4 of 2013-2014. Rewarded as “Best Team Leader” in year 2013-2014. Lean Six Sigma Yellow belt Certification in Tech Mahindra. Digital Enterprise Solution Certification in Tech Mahindra. Automotive 101 Certification done in Tech Mahindra. Rewarded “Associate of the Month” in Q4 of 2015-2016.

PERSONAL DETAILS

Father’s Name : Sri Awadhesh Chandra DuttaLanguage : English, HindiNationality : IndianCurrent Location : Mohali/ChandigarhPermanent Address : Shankarpuri, Sadpura, Muzaffarpur- 842002 (BIHAR).Interests : Internet Surfing, Travelling.

NITESH RANJAN

Page 2 of 2