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NIQ Health Welcome to 4 th Annual Partner Conference Adelaide 2012

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Page 1: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

NIQ Health

Welcome to 4th Annual Partner Conference

Adelaide 2012

Page 2: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Welcome

• Special welcome; – New Partners;

• First time to conference

– Experience in the room

Page 3: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus Development Strategy

• We have continued with the current Care Plus development strategy this year and will continue this for next year at least.

• We have a three faceted strategy – Improve existing features – Add new functions (interfaces) – Drive certifications

• By doing this; we aim to lead in digital hospitals of the future.

Page 4: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus Version 2

Page 5: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus Version 2

• What’s in the Box? – New Features – New Functions – New Interfaces – Improved Features – Improved Functions – Increase speed!

• What else? – New sales tools – Improved web site – More marketing materials

Page 6: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

The infrastructure of hospitals today

Nurse Call Phone Systems (PBX) Telephones DECT/Pager

Door Opener Intercom CCTV AGV (Robot)

Light Blinds Heating Facility Control

Mobile ward round

Wireless LAN

WiFi

Client PC

Hospital Applications

Paper

Medical Devices

EPR PACS HIS LAB EHC

RFID

Patient TV

Page 7: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC Mobile iPad

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

RFID System

PACS EPR EHC Laboratory etc BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

Alert Monitor

Dementia Management

Page 8: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus – 2008

Patient terminal

LAN/WLAN

MDA/ PDA

Any PC

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email Patient monitoring medical equipment

WiFi tags

Middleware PACS EPR EHC Laboratory etc. BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

Page 9: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus – Version 2

Patient terminal

LAN/WLAN

MDA/ PDA

Any PC

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email Patient monitoring medical equipment

WiFi tags

Middleware PACS EPR EHC Laboratory etc. BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

Staff Patient Audio pathway

Page 10: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus version 2

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email Patient monitoring medical equipment

WiFi tags

PACS EPR EHC Laboratory etc . BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

SIP Voice server patient to nurse – nurse to doctor

Patient station

Page 11: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus Alert

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

WiFi tags

PACS EPR EHC Laboratory etc . BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

SIP Voice server patient to nurse – nurse to doctor

Patient station

Page 12: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

WiFi tags

PACS EPR EHC Laboratory etc . BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

SIP Voice server patient to nurse – nurse to doctor

Patient station

Page 13: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

WiFi tags

PACS EPR EHC Laboratory etc . BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

Page 14: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

RFID System

PACS EPR EHC Laboratory etc . BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones Any PC Mobile iPad

Page 15: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2

• Speed significantly enhanced – Dome lights, paging, LED signs

• Remote reset • Screen refresh speed enhanced • Multiple user screen speed enhanced

LAN/WLAN

Page 16: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2

• Fast flash – Nine (9) visual alarms

• Normally Closed – cut cable, defective call point (constant current)

• Two call points per NIM input • Nurse presence – auto cancel call

– Next call auto upgraded to staff assist – Five priorities per 3 NIM input ports

LAN/WLAN

Page 17: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2 Plus

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC Mobile iPad

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

RFID System

PACS EPR EHC Laboratory etc BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers IP phones

Alert Monitor

Dementia Management

Page 18: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2 Plus

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC Mobile iPad

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

RFID System

PACS EPR EHC Laboratory etc BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers

IP phones

Alert Monitor

Dementia Management

Inovonics pendants

Page 19: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2 Plus

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC Mobile iPad

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

RFID System

PACS EPR EHC Laboratory etc BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers

IP phones

Alert Monitor

Dementia Management

Inovonics pendants

Page 20: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus V2 Plus (code 3.1)

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC Mobile iPad

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

RFID System

PACS EPR EHC Laboratory etc BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers

IP phones

Alert Monitor

Dementia Management

Inovonics pendants

Page 21: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Next Intelligence Corporation

International Update ROI

Page 22: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

CarePlus

SIP Voice server patient to nurse – nurse to doctor

Patient station

Patient terminal interface to MR

LAN/WLAN

MDA/ PDA

Any PC Mobile iPad

Mobile phones (SMS)

IP wireless phones

Security Fire BMS

email

Patient monitoring medical equipment

RFID System

PACS EPR EHC Laboratory etc BMS

Dashboard Key Business Indicators

GSM

Nurse call

Pagers

IP phones

Alert Monitor

Dementia Management

Inovonics pendants

Page 23: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

International Partners

• USA – Dalcon – Centrak – IBM

• Europe

– Vissensa (UK) – HSP (Germany)

• International Case Studies on partner page

– Reduce costs (ROI) – Improved patient safety

Page 24: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Partner Benefits for Australasia

• Dalcon • CenTrak

• IBM & MS – (ISA aust)

– Improved software reporting modules

– Faster customer response and customisation

• HSP (Germany) – More certifications – Din 0834 certification – Significant hospital groups

• Future hospital program

• Vissensa (UK)

– Forest Health Care – HCA International

• Case Study

Page 25: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

International certifications

• CE (EUROPE) • EN 55022: 1994 +A1: 1995

+A2: 1997 • EN 301 489 -2 v1.3.1 (2002-

08) • EN 301 489 -7 v1.3.1 (2005-

11) • EN 60950-1: 2001

• ROHS / WEEE • SAA (Australia)

– C Tick class II medical

• FCC (USA) • UL1069

– Nurse call compliance • FDA listed

– Medical devices

• DIN 0834 (Germany) – Nurse call compliance – EN 60601-1

Page 26: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Why?

• Integration to other systems

• Systems convergence – Electronics and – Information technology

• Digital Hospital

• Certifications – Detail in CarePlus user

manual – First 6 pages

• Working on – EN 60601

• Spent € 24,000 last test • Next test € 32,000

Page 27: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Testing - Load Test 1 of 24

Page 28: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones
Page 29: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Trends affecting our business

• What are health CIO’s top five problems

Page 30: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

• Current Health Integration – Non-electronic information

• Islands of information that is not connected. • Inability to have a consistent and accurate view of a patient. • Duplication of information leading to inaccuracies and synchronisation

problems. • Potential patient safety concerns.

– No sharing • Inability to share information between practitioners for a complete

continuum of care. • Lack of shared knowledge base and decision support. • Lack of coordination and utilisation of primary, community and allied

health services. • Lack of collaboration between care locations and patients at home.

– Paper intensive environments • Information isolation, duplication, and prone to errors. • High-volume storage of “hard” copy (paper and images). • Overheads through manual handling.

Health Dept CIO – major problems

Page 31: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Workflow

Need for integration?

Page 32: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

• More connected than ever before – The ability to share information electronically amongst all providers

caring for a patient (and the patients themselves) • Shared knowledge

– Removing duplication of patient information, particularly within WA Health through record aggregation and smarter systems.

– Workflow connections between providers to ensure patient information is communicated, received, acknowledged and acted on by providers in a secure and safe manner.

– A stronger emphasis on the patient’s own responsibility in self-management, prevention and maintenance of their health.

– Shared body of clinical knowledge that is evidence-based and consistently applied by clinicians.

– Shared information between devices and/or robots (device collaboration)

– Extended collaboration through Telemedicine and Hospital in the home.

Digital Healthcare – A shift in thinking

Page 33: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Patient

Patient record

Complex environment

Page 34: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

• Is built on comprehensive, pervasive IT infrastructure – enable clinical and administrative workflow and communications,

process and quality improvements;

• Expands the digital footprint – Expand process improvements the community, providing collaboration

with doctors offices, remote healthcare organisations and even extending its digital reach into patient homes and emergency medical services;

• Ensures everything/everyone is “connected” – Including technologies, such as critical medical devices, intelligent

information systems, facility control systems, automated transport systems, location-based services and sensors (RFID), and digital communication tools, to improve staff productivity, hospital operations, process quality, patient safety and the overall patient experience

What is a digital Hospital

Page 35: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

What are the characteristics:

Digital Hospital

Page 36: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

What are the characteristics:

• Highly leveraged networks including ipTV: – Digital Signage – live data, dashboard – Patient Entertainment System – Way finding – Patient and Public Educational Information systems – Queue Manager, targets outpatient queuing processes, the validation of

patient data and visibility of patient movement • Campus Wide Wireless LAN with high density of access points

(FSH 1,532) Supporting: – Roaming wireless data servers and roaming voice over WLAN – Wireless biomedical monitoring systems

• Significant LAN infrastructure (FSH 13,446 LAN ports in the primary building)

Page 37: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

What are Chacteristics

• Integrated Management (Integrated Extra Low Voltage Systems) – Building and Car Park Management

• Intelligent Parking systems – directions to available parking bays • Integrated security and access control with automated security policies for a

safer patient environment – Nurse Call Systems – Fire Alarm System – Closed Circuit TV – People Flow Counting System / RFID – Guest Room Management System – Lighting Control – IP Telephony …

• Integrated Management (benefits) – Reduced operating costs – Improved maintainability, less administration – Better control of critical systems – Improved facility value – Less “components” and complexity – Limit (possibly eliminate) Vendor lock-in

Page 38: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

So how does this help your sales

• Convergence of technology means less work for electricians • IT departments are educating builders / consultants of the

importance of IT systems • IT systems can deliver a ROI

– Brisbane Hospital with Hilton • Any programs to improve / reduce patient falls? • Any programs to improve / reduce patient falls? • Any programs to improve nurse workflow / productivity?

Page 39: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

ROI falls prevention

• Annual cost of patient falls; • 3.5 falls per 1000 patient days • 23% result in injury • $33,894 average cost per fall

– Annual cost of falls • $677,880

Page 40: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

ROI pressure Ulcers

• Annual cost of patient falls; • 100 bed hospital • 0.55% of patents develop stage III or IV ulcer's • 36 late stage incidents • $43,180 average cost per fall

– Annual cost of falls • $1,554,480

Page 41: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Summary

• Convergence of electronics and IT • Facilities managers and IT managers converging • CIO’s making decisions about nurse call • Certification to drive decisions • New IT partners – leverage them • Save money

– Invest now and have your investment payback in six months.

Page 42: NIQ Health · 2012. 10. 10. · Hospital Applications . Paper Medical Devices EPR PACS HIS LAB EHC RFID Patient TV . CarePlus V2 SIP Voice server patient to nurse – ... IP phones

Must change or others will catch up!