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NIPPON EXPRESS TEAM TEXAS May 23, 2008

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Page 1: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

NIPPON EXPRESS

TEAM TEXASMay 23, 2008

Page 2: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

OverviewOverview

Company Mission StatementCompany Mission Statement

Global Coverage and strengthGlobal Coverage and strength

Industry RankingsIndustry Rankings

Quality Control SystemsQuality Control Systems

Logistics PartnersLogistics Partners

Page 3: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Nippon Express Mission Nippon Express Mission StatementStatement

To be recognized by our customers as To be recognized by our customers as the first choice the first choice inin designing a designing a customized logistics solution.customized logistics solution.

To be “Best In Class” in the business To be “Best In Class” in the business of of multimodal multimodal and logistics.and logistics.

To To focus on customer satisfactionfocus on customer satisfaction to secure to secure long-term long-term business business relationships.relationships.

Page 4: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Global CoverageGlobal Coverageand and

StrengthStrength

Page 5: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Americas Established in 1962

Over 105 Offices, 74 Cities

Over 1,800 Employees

Asia established in 1972

Over 1,500 OfficesOver 50,000 Employees

Europe established in 1977Over 82 Offices, 42 Cities, 15

NationsOver 1,400 Employees

Worldwide Industry LeaderNo. 1 Carrier in Asia

Worldwide Revenues exceeding $14 Billion

HistoryHistory

Page 6: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

HEAD OFFICE

BRANCH OFFICE

BRAZILMEXICO

CANADA

USA

USA (Cont.)PHL: PhiladelphiaPHX: PhoenixPIT: Pittsburgh RDU: RaleighROC: RochesterSAN: San DiegoSAV: Savannah

USAATL: AtlantaAUS: AustinBNA: NashvilleBOS: BostonCHI: ChicagoCLE: ClevelandCLT: CharlotteCMH: ColumbusCVG: CincinnatiDEN: DenverDFW: DallasDTT: DetroitELP: El PasoEWR: NewarkGSP: GreenvilleHFD: HartfordHOU: HoustonIND: IndianapolisLAX: Los AngelesLRD: LaredoLEX: LexingtonMFE: McAllenMIA: MiamiMKE: MilwaukeeMSP: MinneapolisMSY: New OrleansNYC: New YorkORL: OrlandoPDX: PortlandPHF: Newport NewsSAT: San Antonio

BRAZILRIO: Rio De JaneiroMAO:Manus SAO: Sao Paulo

MEXICOGDL: Guadalajara AGS : AguascalientesMEX: Mexico City MAN: ManzanilloMTY: Monterrey

CANADAYHZ: HalifaxYMQ:MontrealYTO: TorontoYVR: VancouverYYR: Calgary

SEA: SeattleSLC: Salt Lake CitySFO: San FranciscoSJU: San JuanSTL: St. LouisSYR: SyracuseDC: Washington

Nippon Express AmericasNippon Express Americas

• 62 Owned Offices in Northern America• Over 3,000,000 square feet of warehouse space

Page 7: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

TMMTX

NEW OFFICE

NIPPON EXPRESS USA, INC.SAN ANTONIO OFFICE

Located in East Kelly Rail Port

7 Miles to TMMTX

Address:302 North Tayman St. STE200San Antonio, TX 78226Tel: 210-922-2114Fax:210-922-9492

http://www.nipponexpressusa.com

Contact Window:Naohide Yamada, Office ManagerNaoko Kleffman, Customer Service

Page 8: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

TEXAS/MEXICO NETWORKTEXAS/MEXICO NETWORK

Nippon Express de MexicoNippon Express de Mexico

Nippon Express USANippon Express USA

Page 9: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Nippon Express EuropeNippon Express EuropeAUSTRIAVIE: Vienna

GERMANYCGN: KolnDUS: DusseldorfFRA: FrankfurtHAJ: Hannover HAM: HamburgMUC: MunchenNUE: NuremburgSTR: Stuttgart

IRELANDDUB: DublinORK: Cork

LUXEMBOURGLUX: Luxembourg

SPAINBCN: BarcelonaMAD: MadridVLC: Valencia

CZECHPRG: Prague

BELGIUMANR: AntwerpBRU: Brussels

FRANCEAlsaceLYS: LyonPAR: Paris

HUNGARYBUD: Budapest

NETHERLANDSAMS: AmsterdamRTM: RotterdamEIN: Eindhoven

PORTUGALLIS: LisbonOPO: Oporto

UKEMA: East MidlandsGLA: GlasgowLHR: LondonLUT: LutterworthMAN: ManchesterNCL: Newcastle

SWITZERLANDGVA: GenevaZRH: Zurich

SCANDINAVIAMahe Network

ITALYMIL: MilanROM:RomeTRN: Torino

HEAD OFFICE

BRANCH OFFICE

REPRESENTATIVE OFFICE

AGENT

• 45 Owned Offices in Europe• Over 3,000,000 sq. ft. of warehouse• Hub & Spoke Delivery System connects business areas in northern, southern, eastern, and western Europe

Page 10: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Nippon Express Asia and Nippon Express Asia and OceaniaOceania

HEAD OFFICE

BRANCH OFFICE

REPRESENTATIVE OFFICE

JOINT VENTURE

Over 8,000,000 square feet of warehouse space• Largest Transportation Company (by IATA revenue) in Pacific Rim• Class ‘A’ service provider in China

AUSTRALIAADL: AdelaideMEL: MelbourneSYD: Sydney

BANGLADESHDCA: Dhaka

CHINABJS: BeijingDLC: DalianCAN: GuanzhouHKG: Hong KongKHH: KaoshiungPVG: PudongSHA: ShanghaiSZX: ShenzhenTAO: QingdoaTSN: TianjinXMN: XiamenZHU: Zhuhai

INDIABLR: BangaloreBOM: MumbaiCCU: CalcuttaCOK: KochiDEL: New DelhiHYD: HyderbadIXE: MangaloreMAA: ChennaiNAG: NagpurTRV: Trivandrum

NEW ZEALANDAKL: Auckland

INDONESIAJKT: Jakarta

JAPAN2,200 Offices NationwideGlobal HQ at Tokyo

MALAYSIAIPH: IpohJHB: Johor BahruKUL: Kuala LumpurPEN: Penang

PAKISTANISB: IslamabadLHE: Lahore

PHILIPPINESCEB: CebuMNL: ManilaSFS: Subic Bay

SINGAPORESIN: Singapore

SOUTH KOREACNX: ChiangmaiPUS: PusanSEL: Seoul

SRI LANKACMB: Colombo

TAIWANKHH: KaohsiungTPE: TaipeiTXG: Taichung

THAILANDBKK: Bangkok

VIETNAMHAN: HanoiSGN: Ho Chi Minh

Page 11: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

NEC HONG KONG

UNI SKY TIANJIN

NEC GUANGZHOU

HARBIN

UNI SKY CHANGCHUN

NEC NANGTONXI’AN

UNI SKY WUHAN

UNI SKY CHONQING

CHENGDU UNI SKY WUXI 

UNI SKY SHENYANG

UNI SKY SHANGHAI

UNI SKY XIAMEN

UNI SKY NANJIN

UNI SKY SHENZHENNEC SHENZHEN

SHANGHAI EXPRESS

NEC SINOTRANS(DALIAN)

UNI SKY QINGDAO

NEC CARGO SERVICE SHENZHEN

NEC SUZHOU

NEC SHANGHAI

NEC ZHUHAI

NEC XIAMEN

HOHHOT

UNI  SKY BEIJING UNI SKY YANTAI

UNI SKY NINGBO

UNI SKY FUZHOU

UNI SKY GUANGZHOU

UNI SKY DONGGUAN

UNI SKY HUIZHOU

NEC CHANGSHU

AGENT

NEC GROUP

UNI SKY EXPRESS

Nippon Express China NetworkNippon Express China Network

Page 12: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Nippon Express Global Presence and StrengthNippon Express Global Presence and Strength

Corporate sales exceed 14.7 Billion (USD)Corporate sales exceed 14.7 Billion (USD)2004 international air volume:2004 international air volume: 837,915 tons837,915 tons2004 international ocean volume:2004 international ocean volume: 420,350 tons420,350 tons

Largest international air supplier in AsiaLargest international air supplier in AsiaSecond largest international air supplier worldwideSecond largest international air supplier worldwideDiverse infrastructure and value added servicesDiverse infrastructure and value added services

Forwarding Forwarding services services Logistics Logistics Leading edge information systemsLeading edge information systemsQuality control systems and processesQuality control systems and processesDedicated account management teamDedicated account management team

In-House operations: 291 Locations, 33 NationsIn-House operations: 291 Locations, 33 NationsAgent network: 72 Locations, 31 NationsAgent network: 72 Locations, 31 Nations55,000 employees worldwide: 15,000 dedicated to Customer Service55,000 employees worldwide: 15,000 dedicated to Customer ServiceSuperior Global NetworkSuperior Global Network3PL warehousing and distribution at all major gateway locations3PL warehousing and distribution at all major gateway locationsMajor gateway operations at LAX, SFO, CHI, JFK, IAH, ATL, MIA, TYO, HKG, SIN, Major gateway operations at LAX, SFO, CHI, JFK, IAH, ATL, MIA, TYO, HKG, SIN, SHA, AMS, FRA, LUXSHA, AMS, FRA, LUX

Page 13: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Nippon Express Service Nippon Express Service CapabilitiesCapabilities

Forwarding International Air Cargo Airline charters International Ocean Cargo Domestic Marine (Japan) Trucking Service Railway Service Tour & Travel

Logistics Customs Brokerage Inventory Management Consulting (Nittsu Research Institute) Non-Resident Importation VMI/JIT Management Warehousing Heavy Haulage & Construction

B2B / B2C Pelican Jetpak

e-Commerce (At Home)

Financial Goods Procurement

Insurance Real Estate

Page 14: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Industry RankingsIndustry Rankings

Page 15: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Global Fortune 500Global Fortune 500

Global Fortune 500 2004 RankingGlobal Fortune 500 2004 Ranking

RankingRanking CompanyCompany CountryCountry Revenue (US$ Millions)Revenue (US$ Millions)

11 U.S. U.S. PostalPostal Service Service U.S.U.S. 68,529.068,529.0

22 Deutsche PostDeutsche Post GermanyGermany 46,651.346,651.3

33 United United ParcelParcel Service Service U.S.U.S. 33,485.033,485.0

44 A.P. Moller-A.P. Moller- Maersk GroupMaersk Group DenmarkDenmark 23,887.923,887.9

55 FedExFedEx U.S.U.S. 22,487.022,487.0

66 La PosteLa Poste FranceFrance 20,376.320,376.3

77 Japan PostJapan Post JapanJapan 17,430.817,430.8

88 Nippon ExpressNippon Express JapanJapan 14,757.514,757.5

Source : Global Fortune 500 Issue July, 26 2004 (Industry : Mail, Package, Freight Delivery)

Page 16: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

World Top 10 IATA Forwarders in 2003World Top 10 IATA Forwarders in 2003

  20032003

  200200

22

CCompanyompany 2003 US$2003 US$BBnn 2003 2003 SSharehare 2002 2002 US$US$BBnn

2002 2002 SSharehare

WWORLD ORLD MARKETMARKET 25.3925.3900 100100.00.00 % % 23.6823.6800 100100.00.00 % %

11 (1)(1) Danzas (DHLDanzas (DHL)) 1.6861.686 6.64 %6.64 % 1.2621.262 5.32 %5.32 %

22 (3)(3) Nippon Nippon ExpressExpress 1.2841.284 5.06 %5.06 % 1.0731.073 4.53 %4.53 %

33 (2)(2) ExelExel 1.1101.110 4.37 %4.37 % 1.1681.168 4.93 %4.93 %

44 (6)(6) Kuehne & Kuehne & NagelNagel 0.8470.847 3.34 %3.34 % 0.6570.657 2.77 %2.77 %

55 (4)(4) SchenkerSchenker 0.8000.800 3.15 %3.15 % 0.7380.738 3.11 %3.11 %

66 (5)(5) Bax GlobalBax Global 0.7470.747 2.94 %2.94 % 0.6960.696 2.94 %2.94 %

77 (7)(7) PanalpinaPanalpina 0.6560.656 2.58 %2.58 % 0.6540.654 2.76 %2.76 %

88 (9)(9) KintetsuKintetsu 0.5930.593 2.43 %2.43 % 0.5240.524 2.21 %2.21 %

99 (8)(8) ExpeditorsExpeditors 0.5720.572 2.25 %2.25 % 0.6180.618 2.60 %2.60 %

1010 (11)(11) Fritz/UPSFritz/UPS 0.5650.565 2.22 %2.22 % 0.4560.456 1.92 %1.92 %

Top 10 IATA ForwardersTop 10 IATA Forwarders

Page 17: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

#1 Asia Cargo Agent#1 Asia Cargo Agent

2004 Top 10 Cargo Agents in Asia2004 Top 10 Cargo Agents in Asia20042004 20032003 CompanyCompany Revenue (US$ Revenue (US$

Millions)Millions)

11 (1)(1) Nippon ExpressNippon Express 1,892.131,892.13

22 (2)(2) DHL (Danzas)DHL (Danzas) 1,083.111,083.11

33 (3)(3) ExelExel 875.07875.07

44 (5)(5) KintetsuKintetsu 699.65699.65

55 (6)(6) YusenYusen 683.25683.25

66 (4)(4) Bax GlobalBax Global 608.54608.54

77 (10)(10) ExpeditorsExpeditors 459.28459.28

88 (9)(9) Kuehne & NagelKuehne & Nagel 411.97411.97

99 (-)(-) PanalpinaPanalpina 393.28393.28

1010 (8)(8) SchenkerSchenker 380.46380.46

Page 18: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

FORTUNE’s 2003List of the World’s Most Admired Companies

About FORTUNE

To compile the lists shown above, the Hay Group on behalf of Fortune magazine surveyed more than 10,000 directors, executives, and managers at 345 companies around the world. Each respondent was asked to rank the other companies in his or her industry on nine attributes, and the average of those scores was used to compile the industry and country lists.

3.82Royal Mail Group69

4.00Japan Postal Service78

4.01U.S.Postal Service97

4.03La Poste86

4.24Nippon Express55

5.32Dautsche Post44

8.28TPG33

7.57FedEx22

8.08United Postal Service11

Overall ScoreCompanyPrevious RankRank

From the March 3, 2003 Issue

Nippon Express is most admired freight forwarder in the world.

Global Most Admired CompaniesINDUSTRY: Delivery

FORTUNE Most Admired CompaniFORTUNE Most Admired Companieses

Page 19: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Figure 4: Figure 4: Top 3 Overall Freight ForwarderTop 3 Overall Freight Forwarder

  

Service Service ReliabiliReliabili

tyty RatesRatesTransit Transit TimeTime

Network Network CoveragCoverag

ee

CustomCustomer er

ServiceServiceTech / Tech / AdminAdmin

# of Top # of Top 3s3s

Nippon Nippon ExpressExpress 11 11 33 44 22 33 55

Expeditors Expeditors InternationalInternational 22 55 22 11 11 22 55

FedEx FreightFedEx Freight 33 77 11 22 44 11 44

Source: The International Logistics Quality InstituteSource: The International Logistics Quality Institute

Figure 3: Figure 3: Quality RankingsQuality Rankings

RankiRankingng Freight ForwarderFreight Forwarder

Weighted Weighted Avg. Avg.

ScoreScore

11 Nippon ExpressNippon Express 3.963.96

22Expeditors Expeditors

InternationalInternational 3.933.93

33 FedEx FreightFedEx Freight 3.913.91

44 KintetsuKintetsu 3.813.81

55 BAX GlobalBAX Global 3.693.69

66 Emery/MenloEmery/Menlo 3.673.67

77 ExelExel 3.593.59

88 UPS Freight/FritzUPS Freight/Fritz 3.583.58

99 EagleEagle 3.553.55

1010 Kuehne & NagelKuehne & Nagel 3.53.5

1111 Danzas/DHLDanzas/DHL 3.483.48

1212 PanalpinaPanalpina 3.423.42

Source: International Logistics Quality Source: International Logistics Quality InstituteInstitute

Details about the survey can be found under http://www.aircargoworld.com/features/1203_4.htm

Nippon Express Ranked #1in the 2003 Air Cargo Quality SurveyPerformed by the International LogisticsQuality Institute.

The results of this survey have been published in the October – December 2003 issued of Air Cargo World.Over 800 Air Freight Shippers participated in this survey, which included nearly 1,500 provider-specific assessments across A broad cross-section of users by industry type, spending level, regional focus, and shipment weight.

Air Cargo World Quality RankingsAir Cargo World Quality Rankings

Page 20: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Quality Control SystemsQuality Control Systems

Page 21: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Quality ControlQuality Control

ISO 9001: 2000 CertificationISO 9001: 2000 Certification

C-TPAT (Customs – Trade Partnership Against C-TPAT (Customs – Trade Partnership Against Terrorism) : Broker and Consolidation CertificationTerrorism) : Broker and Consolidation Certification

TAPA (Technology Asset Protection Association) : TAPA (Technology Asset Protection Association) : Warehouse Classification A CertificationWarehouse Classification A Certification

Pro-Active Time Definite Service ManagementPro-Active Time Definite Service Management

Root Cause Analysis (RCA)Root Cause Analysis (RCA)

Corrective Action Report (CAR)Corrective Action Report (CAR)

Global Track-Trace / Exception ReportingGlobal Track-Trace / Exception Reporting

Performance and Activity ReportsPerformance and Activity Reports

Page 22: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Performance and Activity ReporPerformance and Activity Reportt

Ability to develop reports based on customAbility to develop reports based on customer requirementer requirementReport may contain shipping details, sumReport may contain shipping details, summary, and graphs as appropriatemary, and graphs as appropriateShipping details may include all milestone Shipping details may include all milestone elementselements

Page 23: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

0

200

400

600

800

1000

num

ber o

f shi

pmen

ts

50%55%60%65%70%75%80%85%90%95%100%

Series1 840 707 771 675 684 711 724 729 768 703 667 565

Series3 850 717 782 681 690 722 732 736 782 732 687 579

Series2 98.8 98.6 98.6 99.1 99.1 98.5 98.9 99.0 98.2 96.0 97.1 97.6

Jan-02

Feb-02

Mar-02

Apr-02

May-02

Jun-02

Jul-02

Aug-02

Sep-02

Oct-02

Nov-02

Dec-02

On Time

Ttl Shpts

On-Time %

Performance Summary ReportsPerformance Summary ReportsTotal 98.3 percent

Page 24: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

0

20

40

60

80

100

120

140

160

Suppli

er F

ault

Docum

enta

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Carrie

r Fau

lt

Truck

Fault

Custo

ms

Delay

Weat

her/T

raffi

c

Receiv

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roble

mTot

al

YTD Failures Month Failures

Failure Analysis ReportsFailure Analysis ReportsSample Company C

Page 25: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Nippon Express KPI Nippon Express KPI PerformancePerformance

KPI Current Target

On-Time Performance 98.3%99.0%

Damage Ratio .0029.0020

Delivery Accuracy 98.3%99.0%

Page 26: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Our Our VisionVision….….

We We believe in creating the customer focused believe in creating the customer focused design to be the logistics solution.design to be the logistics solution.

Leading the Leading the WWorld orld in in LLogistiogistic Dc Designesign

We We believe in creating the customer focused believe in creating the customer focused design to be the logistics solution.design to be the logistics solution.

Leading the Leading the WWorld orld in in LLogistiogistic Dc Designesign

Page 27: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Logistics PartnersLogistics Partners

Page 28: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Logistics PartnersLogistics Partners

Continental AirlinesContinental Airlines

Korean Air, Eva Air & China AirlinesKorean Air, Eva Air & China Airlines

Hanjin, K-Line, Maersk, Yang Ming, Evergreen, etc. Hanjin, K-Line, Maersk, Yang Ming, Evergreen, etc.

Texas Land & AirTexas Land & Air

Bee Trucking, LLCBee Trucking, LLC

Fiesta Warehousing & Distribution Co.Fiesta Warehousing & Distribution Co.

Page 29: NIPPON EXPRESS TEAM TEXAS May 23, 2008. Overview Company Mission Statement Global Coverage and strength Industry Rankings Quality Control Systems Logistics

Thank You!!Thank You!!Thank You!!Thank You!!