RESUME

NIKHIL KHANDELWAL

Address: Plot No. 19 Kala Kuan,

Behind PNT Colony Alwar,

Rajasthan (INDIA)

Email: nikhil23k@gmail.com, Skype ID: nikhil23k

Contact No: +256 752003395 & +91 9823038430

Objective

Looking for a creative and challenging assignment along with a teamwork that offers an opportunity to move up in organizational hierarchy, continuous learning and shouldering more responsibilities and be a part of team in achieving organizational objectives.

Work Experience

• Currently Working as Duty Manager with “Speke Resort & Commonwealth Resort Munyonyo” Kampala Uganda East Africa with 449 rooms As a Duty Manager since 16th May’14 till date.

• Worked as Front Office Associate with “Vivanta By Taj- Yeshwantpur” Bangalore, India with 327 rooms from 02nd July, 2012 to 31st April, 2014.

• Successfully completed Industrial training with Ista Hotel with 248 rooms(now Hyatt) Amritsar, India. From 15th December, 2010 to 31st May, 2011.

Current Job Profile:

Responsible for entire shift of Front Office Operations and assisting Front Office Manager in daily operations.

Guest Relations and handling their complaints efficiently. Guest history and maintaining records. Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. Handling arrival and departures and meeting VIPs. Managing entire night shift as Night manager cum Night Auditor. Helping reservation Manager in reservations in his absence (eg. queries, information,

bookings, cancellations, reports etc.) Co-ordination and follow up with other departments for overall smooth functioning of

operations. Responsible for managing/supervising/overseeing the following departments:

Reception, Cashiering, Guest Relations, Concierge, Business Center and Telephones. Create and produce reports as required. Ensure that all accounting transaction and cash handling procedures are in

compliance. Pro actively identify potential guest issues. Driving strong efforts to lead, train, and motivate the team members to render the best

service in terms of quality and time.

Conducting surprise room visit to check if it is maintained and cleaned as per the standards.

Educational Qualifications

• Completed Bachelor in Hotel Management from Acharya Institute Management & Sciences Bangalore University (India) from July 2008 - April 2012.

• Completed Sr. Secondary Education from Rajasthan Board, India in the year 2006.

• Completed Higher Secondary Education from Rajasthan Board, India in the year 2003.

Personal Details:Date of Birth: 23rd Nov, 1986Hobbies: Cycling.Marital Status: Single Languages Known: English, Hindi. Height: 5’6’’

Certifications & Achievements:• Successfully completed internship program from ‘Ista Hotel, Amritsar’ from 15th

Dec 2010 to 31st May 2011.

• Successfully completed ‘Wine Appreciation Certificate’ Awarded by Four Season India Most Awarded Wines in the year of 2010.

• Successfully completed ‘First Aid’ in the year of 2010.

• Successfully completed ‘Personality Development and Carrier Management’.

• Successfully completed ‘Technical /Non-Technical training program’.

Skills:

HMS – Amadeus Good learnerGood ListenerPositive AttitudeGoal Oriented

Reference:Mr. Ajit Singh – Room Division Manager Speke Resort & Conference Centre, Contact Num-+256752711842

Declaration: I hereby declare that all the above-mentioned facts are true to the best of my knowledge and belief. I bear the responsibility for the correctness of all the above-mentioned particulars.

Place: Uganda, East Africa. Nikhil

Khandelwal.