NHS BWD Care Trust Plus

Health and Social Care

Our team:

Quality of services

•Residential care

•Supported living

•Care at home

•Hospitals

•Community Health Services

Work with others

• Safeguarding

• Social Worker

• Medicines Management

• Complaints

• Use information to tackle any

quality issues

• CQC

Our story when a problem was reported in one of our homes…

• Safeguarding alerts

• All the information on the provider brought together

• Meeting with different agencies

• Assessed the risk to residents

Outcome

• More issues raised

• Medication

• Care plans and records

• Staff matters

• Health and safety

• Action plan

• Fire and Rescue Service asked to visit

• Pharmacy assessment

• Nursing care

• All residents reviewed

• Talked to families

• Contract notice

Whilst this was happening people were kept safe

• Care Trust Plus staff visited twice a day at different times

• Emergency Duty Team at other times

• Pharmacists checked medication

• All residents assessed

• CQC visit

• Home not fit for purpose

• Residents found new placements of their choice some in supported living

• Quality team met some of the residents in new placements

• All are well and happy

Learning• Asked Adult Safeguarding Board to undertake

Multi-agency review

• Systems need to be better at sharing

• Reviews need to be undertaken