nhg ar contents 06dec - national healthcare group ar_low res...- dr simon lee. tomorrow national ......
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Second Tier Clinic
Category Before Intervention After InterventionPatients’ Overall Experience
52% satisfi ed 74% satisfi ed
Patients’ Waiting Time
47 minutes at the 95th percentile
36 minutes at the 95th percentile
Staff’s Overall Experience
55% felt it was effective
68% felt it was effective
Specialist at the NHG Eye Institute providing consultation to a patient via tele-conference
Category Before Intervention After InterventionHbA1c levels in affected patients
36.9% had 7.0% or lower HbA1c levels
59% overall improved cases in 6 months, and 47.3% had 7.0% or lower HbA1c levels by 2008
Category Before Intervention After InterventionPatient’s Waiting Time (95th percentile)
Average 38 mins (Feb – Apr 2008)
Average 20 mins (2009) Average 13 mins (Jan – Aug 2010)
“The new year is not just a new start, it is also the beginning of a better tomorrow. A new neighbour,
a new partner and a new paradigm.” - Dr Simon Lee
