next-generation workforce management · 2017-10-10 · orkforce management presentation business...

©2012, Ventana Research

Next-Generation Workforce Management Incorporating Collaboration and Mobility to Optimize Productivity

Benchmark Research Presentation

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Thanks To Our Sponsors


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Confidentiality Statement

The materials in this presentation are protected under the

confidential agreement and/or are copyrighted materials of

Ventana Research.

Any use of the materials beyond the intended use for

education must be approved in writing by Ventana Research.

Ventana Research On-Demand team level and above clients

may quote and reference research.

This presentation and any related content cannot be re-

distributed to anyone except for the intended audience and

management reviewing Ventana Research.

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Ventana Research – Focused on Education

Ventana Research is the leading benchmark research and strategic advisory

services firm. Our unparalleled analytic insights and best practices guidance

are based on our rigorous research-based benchmarking, business,

technology and best practices services.

• Members (250,000+) and Reach to Professionals (3 million)

• Research and Reach across Finance, Ops and IT

• Conduct and Deliver Benchmark Research

• Develop Analytic and Best Practice Assessments

• Expertise Across Business and Technology

• Understand Business Domain and Processes

• Formalized Research Coverage of Technology Vendors

• Deliver Research on Technology Impact to Business

Unique Combination of Capabilities


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Provide Industry Benchmark Services

Benchmark Research

• Our benchmarks reflect the

current state and direction of

business, technology and best

practices across business and IT

• They encompass business and

technology metrics across all

industries, organization sizes,

titles and functional roles

• Benchmarks assess and set

objective standards along the

people, process, information and

technology dimensions

• Benchmarks provide guidance on

effectiveness of technology


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Business and

IT Areas Information

Technology

People

Process

Our Ingredients and Science to Research

Best and Worst

Practices

Clients and

Feedback

Benchmark

Research

Experience and

Knowledge

Our Research Agenda is driven by our analysts’ deep understanding of

the technology buyer’s business requirements and our knowledge of

vendor solutions and technology. All research builds on structured

analysis of the people, process, information and technology

dimensions that describe business issues.

Buyer

Research

Value Index

Research

Technology

Research

Supplier

Research

©2012 Ventana Research

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Business Technology Innovations: Changing Workforce Management

Business Collaboration

Mobile Technology

Business Analytics

Cloud Computing

Social Media

Big Data

After a decade of limited technology innovation, the business computing

landscape has changed significantly, driven by a set of technologies that

will redefine how, where and when work is performed. These innovations

will be used to drive effectiveness, not just efficiency.

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©2010, Ventana Research, Inc.

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Ventana Research defines

workforce management as the

people, process, information

and technology for hourly and

salary managers and workforce

to engage together for a

common purpose where the

maximum value of time worked

is not just tracked and

compensated but aligned to

the tasks and objectives of the

organization and to the

individual’s own needs.

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Purpose of Benchmark Research

Ventana Research undertook this benchmark

research to acquire real-world information about

how organizations are responding to the need

for change in workforce management. It

investigates how they manage critical activities

in monitoring the workforce and managing its

productivity; what systems they use to collect

and analyze information; and what barriers they

encounter in efforts to achieve their aims for

workforce management.


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Demographic Profile of Benchmark

Role / Title

• 17% Executives

• 12% Management

• 72% Users

Number of Employees

• 29% from Very Large (more than 10,000)

• 29% from Large (1,000 to 9,999)

• 27% from Midsize (100 to 999)

• 15% from Small (1 to 99)

Industries

• 29% Manufacturing

• 36% Services

• 19% Financial Services

• 14% Govt., Education, Non-profit


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Source: Ventana Research Next Generation

Workforce Management Benchmark Research

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Demographic Profile of Benchmark

Business / IT

• 75% Business

• 22% IT

• 3% Other

Geographic

• 86% North America

• 6% Asia Pacific

• 7% Europe, Middle East & Africa

• 1% Central and South America


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Innovative Companies Are Different

Our analysis consistently finds there

is an interrelationship between the

people, process, information and

technology components.


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Examples of Measurements

People – Methods for managers and workers to

interact together for effectively.

Process – Efficient execution of workforce

activities from scheduling to attendance.

Information – Access and integration of

workforce information and analytics.

Technology – Utilize technology that can

facilitate interactions any time on any device.

Source: Ventana Research Next Generation Workforce Management

Benchmark Research

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Workforce Management Maturity

Maturity is slowly improving but underlying process and

technology issues are impacting advancement.

Source: Ventana Research Next Generation Workforce Management Benchmark Research


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14

Key Insights

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Key Insights from Research

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• Organizations are maturing

unevenly in workforce management.

• Organizations are concerned about

how they manage their workforces.

• Methods for tracking time and

attendance are evolving.

• Organizations are prioritizing a new

generation of workforce

management capabilities.

• Mobile capabilities are gaining

importance for workforce

management. Source: Ventana Research Next Generation Workforce Management Benchmark Research

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• Vendor and manufacturer choices

for mobile devices are in flux.

• Collaboration is critical to next-

generation workforce management.

• Most organizations use inadequate

software for workforce management.

• Many are not satisfied with their

workforce management systems,

but few will change.

• Organizations benefit by integrating

workforce and talent management

systems.


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• Organizations increasingly view

analytics as key to improving

workforce management.

• Specific workforce management

capabilities match up with the

roles of users.

• The business case and software

considerations for workforce

management are evolving.


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State of Workforce Management


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9% = Very

confident

Confidence in Effective Management of Workforce

42% = Confident

32% = Yes

Use Dedicated Workforce System

54% = No

Best Practice: Assess existing confidence in workforce

management and determine how applications are supporting it.


40% = Somewhat confident

9% = Not

confident

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Top Five Workforce Management Priorities



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Align workforce to business goals

and objectives (29%)

Increase productivity of

workforce (14%)

Improve efficiency of

workforce processes (11%)

Improve margins and

profitability (17%)

Retain talent

(8%)

2.45

2.33

2.17

1.92

1.59

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Satisfaction with Workforce Management


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Very satisfied

7%

Satisfied or

somewhat satisfied

79%

Not satisfied

15%

Satisfaction with workforce management is mostly

mediocre with majority in the middle.

Best Practice: Determine level of satisfaction to determine where

areas of improvement to the workforce can be addressed.

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Impediments in Workforce Management

Demand for higher productivity

Inconsistent execution

Scattered information

Lack of process

Lack of

effectiveness

63%

48%

44%

31%

28%


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Best Practice: Investments in workforce management must be

focused on addressing impediments to resolve.

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Time Clocks and Workforce Management


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58% = Yes

Using Time Clocks for Hourly Workforce?

41% = Yes

Will Examine New Technologies?

Best Practice: Assess existing time clocks to determine if they

are most efficient and effective for your organization.


37% = No

32% = No

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We use spreadsheets

universally. 21%

We use spreadsheets

regularly. 52%

We use spreadsheets

occasionally. 19%

We use spreadsheets

rarely or never.

8%

Spreadsheets and Workforce Management

In addition almost half (42%) find

the use of spreadsheets make it

difficult to manage workforce.

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Benchmark Research


92%

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Business Case Considerations

Broad variety of considerations rated very important that

are required for a establishing a business case.


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Budget required for

investment

63%

Executive sponsorship 56%

Reducing time for activities

and plans

54%

Reducing total cost of

ownership 51%

Address audit and

regulatory needs

52%

Software required to meet needs

48% Source: Ventana Research Next Generation Workforce Management Benchmark Research

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Highest Technology Considerations

Usability

Functionality

Reliability

Manageability

TCO/ROI

Adaptability

Validation

81%

75%

69%

67%

62%

55%

44%

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Workforce Applications Challenges

Make it easier to configure

software for deployment

Make it simpler to define,

change or update activities

Make it easier to migrate

data from systems

Better-trained

vendors resources

61%

56%

54%

41%


Benchmark Research

More accessible

consultants 25%


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Changing Workforce Mgt Vendors?

Those that are planning to change is due to product

functionality and time pressure to operate more quickly.

7%

Yes.

27%

Don’t know.

40%

No.


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Source: Ventana Research Next Generation Management Benchmark Research

Best Practice: Organizations still not convinced they will change

vendors though the research has found room for improvement.

7%

No, but

upgrade to

vendors

latest

version.

18%

Considering

change.

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Workforce and Talent Management


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30% = Yes

Dedicated Talent Management System?

57% = Yes

Important to Integrate Them?

Best Practice: Assess existing time clocks to determine if they

are most efficient and effective for your organization.


58% = No

18% = No

12% = Don’t

know

26% = Don’t know

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Top Technology Trends for Workforce

Collaboration

Analytics

Mobility

Cloud

Computing

Social

Media

70%

68%

43%

27%

17%


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Collaboration Methods Planned for Use

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Discussion forums

Broadcast or Twitter-like

capabilities

Application sharing

Wall posting or

Facebook-like

Videoconferencing

30%

29%

28%

27%

24%


Benchmark Research

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Improving Workforce Analytics is Critical

Preferred approach for analytics:

As part of BI deployments

Embedded in workforce mgt

No preference

Deployed to mobile

Dedicated application

38%

35%

34%

20%

20%


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Plan to improve workforce analytics? (No 13%, Don’t Know 26%)


Benchmark Research

Best Practice: Examine use of workforce analytics to determine

where new investments and improvements are needed.

61%

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Mobile Usage Today and Plans

Smartphones

Netbooks

Tablets

67%

33%

28%

17%

7%


32

16%

Deployed Deploy

More

• Apple iPad (63%) is most used, Samsung Galaxy (18%),

Dell Tablet (14%), Blackberry Playbook (11%)

• Apple iPhone (60%) is most used, Blackberry (54%),

Samsung (27%), Motorola (23%), HTC (18%)

• Blackberry is most deployed OS (61%) then Apple iOS

(50%), Android (45%) & Windows (26%)

9%

10%

18%

Plan to

Deploy


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How Workforce Gets Mobile Technology?

Corporate Purchase

Corporate and Individual

Individual

Purchase

Not

supporting

42%

36%

11%

11%


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Benchmark Research

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Preferred Methods to Access Software

On premises

No preference

On demand

(SaaS)

Hosted

42%

27%

19%

12%


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Benchmark Research

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Most Important Social Media for Recruiting



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Internet Job Boards

Linkedin

Facebook

Other

79%

68%

40%

27%

Best Practice: Use variety of social media channels that you can

attract talent but also promote your corporate brand.

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Recommendations

• Assess the maturity of your

organization in workforce

management.

• Take a hard look at the software

you use for workforce

management.

• Decide whether change is

necessary.

• Consider adding new capabilities

that are now available.


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Recommendations

• Revisit the basics, such as

methods for tracking time and

attendance.

• Evaluate mobile capabilities and

platforms for both workers and

managers.

• Develop a strategy for collaboration

in workforce management.

• Identify the business case for

investing in workforce

management.

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Recommendations

• Set clear requirements for

prospective new tools.

• Make sure that tools’

capabilities suit the roles of

your users.

• Assess the role of analytics in

improving workforce

management.

• Investigate the value of

integrating workforce and

talent management systems.

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Guide for Workforce Management Excellence

Faster

Smarter

Better

Safer

Cheaper

Improve time to helping workforce

be more efficient.

Achieve greater

effectiveness in

competitive market

through effective

workforce. Operate at any velocity

required by your organization

through workforce.

Improve the efficiency of

workforce by utilizing

software and technology. Improve effectiveness by

improving the efficiency of

workforce processes.


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Thanks To Our Sponsors


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We Can Help You Today: Download Report

We Can Help Today:

• Benchmark Comparison

• Advice and Research

• Educational Workshops

• Best Practice Guidance

• Technology Assessment

• Vendor Selection

• Benchmark Report

©2012, Ventana Research,

Download Executive Report at:

www.ventanaresearch.com/NGWM

42

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Engage Us and Improve Your Efforts

Ventana Research

Twitter: @ventanaresearch

Blog: blog.ventanaresearch.com

[email protected]

www.ventanaresearch.com

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CEO & Chief Research Officer

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The Ventana Research Value & Difference

Ventana Research

Gartner & IT

Analysts

Consulting

Firms

Tech.

Vendors

Research & Education Conduct Research as Foundation of Business

Research Across Memberships and Market

Reach across Finance, Ops and IT

Benchmark Research Conduct Benchmarks & Generate Market Indexes

Assess People, Process, Information & Technology

Develop Maturity Model Assessments

Technology Knowledge Formalized Research Coverage of Technology

Research and Analyze Technology Offerings

Write Research Notes About Technology

Business & Technology Expertise Across Business & Technology

Understand Business Domain and Processes

Balance of Effectiveness and Efficiency Focus

44



Next-Generation Workforce Management Incorporating Collaboration and Mobility to Optimize Productivity

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next-generation workforce management · 2017-10-10 · orkforce management presentation business...

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