New Technologies

Simplified

Cisco Services.

customer satisfaction. powered by

Better Together.Making Networks Work.

enterprise

In today’s information-rich business environment, the network is at the heart ofthe company operations and is the foundation for its strategic direction.Companies today depend on a highly effective network to enable criticalbusiness applications, communications, and collaboration. The network must besecure, reliable, and available to external and internal users.

As the company business grows, the network will evolve; migrating to new IPServices facilitating the convergence of data, voice and video on one network.

Cisco Lifecycle Services are the methodologies and practices that support the evolution of networks to business systems and allow companies to realize areturn on their technology investments.

The Cisco Lifecycle Services approach defines the minimum set of activitiesneeded, by technology and by network complexity, to help companiessuccessfully deploy and operate Cisco technologies and optimize theirperformance throughout the lifecycle of their network.

BENEFITS OF A LIFECYCLE SERVICES APPROACH

In this brochure you will see the Cisco Lifecycle Services approach appliedto Cisco Unified Communications as an example. For more information aboutother technologies and how this methodology applies, please visit: http://www.cisco.com/go/services

New Technologies Simplified.

The Cisco Lifecycle Services

Leading Practices throughRecognized Standards

Cisco Lifecycle Services are built tothe standards of the InformationTechnology Infrastructure Library(ITIL) and other standards-basedframeworks, including EnhancedTelecom Operations Map (eTOM)and fault, configuration, accounting,performance, and security (FCAPS).ITIL is one of the leading frameworksfor helping businesses improveservices support and delivery. It is acomprehensive documentation ofleading practices for the provision,support, and management ofeffective IT services, and it underpinsthe British Standard IT ServiceManagement (ITSM) BS 15000.These standards help IT managersto effectively manage theirinfrastructures and systems tosupport the delivery of IT serviceswith the required service levels atan acceptable cost and can helpcompanies use resources efficientlyand focus on business-criticalactivities.

1 Increase network’s business value and return on investment and gaincompetitive advantage by improving network total cost of ownershipbusiness agility, and network availability.

1 Accelerate go-to-market strategy by deploying solutions on time, onbudget, and at a competitive price through a proven, consistentservice-delivery methodology that emphasizes coordination of Cisco,partner, and customer capabilities.

1 Improve network availability, resiliency, security, and scalability through diligent system planning, design, maintenance, and optimization.

1 Manage increasing network complexity by providing a consistent set ofapproaches and processes for deploying and managing Cisco Systems®technology

ImplementHelping our customers successfullyintegrate new technologies intotheir network

• Deliver deployment support guide• Work with the customer to develop

an implementation project plan• Provide services to install, configure,

and test the solution

Cisco and its partners will:

• Decrease of implementation time • Mitigation of risk during

implementation• Minimization of disruption to the

network environment duringdeployment

• Deployment with optimalperformance and integrity

Benefits:

Services Offer: Cisco Unified MeetingPlaceImplementation Support Service

Components:• Project Management• Configuration and Testing• Training• Introduction of Additional Services

and Support

Cisco Unified CommunicationsServices: Lifecycle Approach

Prepare, Plan and DesignAccelerating successfuldeployments, speeding up timeto market

Cisco Unified Communications is aplatform for real time communicationsbased on an intelligent network thatallows running open rich-mediacommunications applications,featuring Call Processing Intelligence;Presence Intelligence and LocationIntelligence.

Cisco Systems® and its partnerstake a lifecycle services approach todeploying and operating the network.This approach helps companies toaccelerate their success with CiscoUnified Communications and toimprove their network’s businessvalue and return on investment.

• Employ industry best practices toassess network and operationreadiness

• Prepare prioritized remediationplans

• Develop and validate networkdesign based on business andtechnical objectives

Cisco and its partners will:

• Using proven methodologies, iteliminates the need of costly redesigns

• Augmentation of in-house capabilities• Improvement of technology staff

productivity • Speed of migration to Cisco Unified

Communications

Benefits:

Services Offer: Cisco Unified CommunicationPlanning and Design Bundle

Components:• Pre-Deployment Assessment

Helps by identifying technical andoperational gaps in the existingnetwork and by makingrecommendations that can helpcustomers confirm that they haveproperly identified potential issuesand planned their deploymentcorrectly.

• Deployment Support Review the low-level design of thenew solution ensuring it meetsbusiness requirements and it alsoeffectively helps customers manageissues that arise during thecustomer or Cisco certified partnerled implementation.

New Technologies Simplified.

OptimizeObtain the best return on investmentwhile continually enhancingperformance and stability

• Optimize network’s performance byimplementing incrementalimprovements and processes on theexisting network

• Seamlessly migrate or implement newtechnologies on existing networks

• Provide annual network assessments,detailed design reports and networkimprovement plans

• Provide access to technical content,best practices and continuous learning

• Provide comprehensive risk mitigationand software strategies

Cisco and its partners will:

• Improvement of Cisco UnifiedCommunications performance on a system level

• Improvement of the stability, security,and efficiency of your Cisco UnifiedCommunications network throughdevelopment of a comprehensiverisk mitigation strategy

• Reduction of operational costs byanalyzing critical performanceindicators

• Improvement of solution stability,product interoperability, throughputand utilization

Benefits:

Services Offering: Cisco Unified CommunicationsOptimization Services

Components:1. Annual Assessment2. Network Support3. Continuous Learning

OperateLowering the Total Cost ofOwnership while IncreasingNetwork Availability

• Provide a system level approach ontechnical and maintenance support

• Grant anytime access tohighly-trained technical professionals

• Give advanced hardwarereplacement

• Make available Application Softwareupdates and Operating Systems(IOS) maintenance and upgrades

• Offer full access to the Cisco.comknowledge base

Cisco and its partners will:

• Provide a seamless supportexperience across the entire CiscoUnified Communications systemthrough a system level support

• Increment of general productivitywith rapid issue resolution

• Enhancement of in-house expertisewith online tools, resources andknowledge base

• Reduction of network downtime• Maximization of technology

investment with software updates

Benefits:

Services Offer: Cisco Unified Communications Essential Operate Services:

Components:• Software Application Support • Cisco Operating System (IOS)

maintenance and upgrades• Hardware Advanced Replacement• Access to Cisco.com• 24x7 Technical Assistance Center

Support

New Technologies Simplified.

PLANPLAN

Make sound financial decisions bydeveloping a business case thatestablishes the financial justificationfor making a technology change.

A Simplified View of the Cisco Lifecycle Services Approach

PREPAREPREPARE

OPTIMIZEOPTIMIZE

OPERATEOPERATE

IMPLEMENTIMPLEMENT

DESIGNDESIGN

Integrate the new solutionwithout disrupting the networkor creating points of vulnerability.

Achieve operationalexcellence by adapting thearchitecture, operation, andperformance of the networkto ever-changing businessrequirements and positioningit to reenter the preparephase of its lifecycle.

Maintain network healththrough day-to-dayoperations.

Assess the existingenvironment to determinewhether it can support theproposed systemsufficiently and securely.

Design a solution thatmeets business andtechnical requirements.

For more information:Contact you Cisco Sales Representative or your preferred Cisco Partner

Copyright © 2006 Cisco Systems, Inc. All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the

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