With one call you can access integrated prepress and pressroom support from the industry’s most experienced, knowledgeable and responsive technical team. Our commitment to respond in 15 minutes is the speed your business demands. Our experts resolve more than 95% of issues within one business day.

Southern Lithoplate, Inc. | PO Box 9400, Wake Forest, NC 27588 | 800.638.7990 | www.slp.com

Southern Lithoplate

24/7/365 Service Plan

On-Call Technical Service with our Commitment to 100% Satisfaction

Comprehensive Coverage+ Imaging devices from Screen and ECRM + Pre-heat ovens and combination pre-heat-processors+ Free standing processors+ Plate media and chemistry+ Workflow + Ink optimization / savings solutions + Plate benders + Print applications

Full-Time Availability + Calling hours 24/7/365 + Commitment to respond to call with 15 minutes

Annual Membership Plan+ Annual membership fee costs less than a cup of coffee a day + Non-member support calls priced per event

When you confront a prepress or pressroom problem that can only be addressed on-site, an experienced and knowledgeable Field Support Engineer will be dispatched to deliver on-site service and repairs – some-times as soon as the same day. You choose the response option that the situation demands. On-site service rates are based on the requested response need. Southern Lithoplate will seek the least expensive means of travel while guaranteeing a timely arrival on-site as requested. You will be provided confirmation by Technical Services of estimated travel costs prior to the facility’s visit by the Field Support Engineer.

Southern Lithoplate, Inc. | PO Box 9400, Wake Forest, NC 27588 | 800.638.7990 | www.slp.com

Southern Lithoplate

Equipment Repair and Service

Repair / Service

Flexible Response Options+ Immediate – same day or within 24 hours + 2-Day – response within 48 hours+ 3-Day – response within 72 hours

Fee Schedule+ Travel time+ Service – 2 hour minimum + Parts – billed as required+ Expenses – airfare, lodging, car rental, meals/per diem.