new resumes with etiquette
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PREVIOUS RESUMES
Before the job market became socompetitive, the trend in resumes was tolist as many job duties andresponsibilities as possible. This wassupposed to impress the reader. Butinstead, the reader did not bother to
read all of this material and most of thetimes, it tended to be repetitious andboring!
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EXAMPLE - FORMER STYLE IN RESUMES:
Accounts Payable Assistant, ABC Company, March 2000 to May 2002
Ran quarterly reports to assist the Controller with quarterly financial
statement preparation. Placed items on spreadsheet for analysis.Called customers on phone to solicit payment of past due accounts.Recorded payments on data report on a daily basis. Paid bills.
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NEW STYLE
NOW NEED RESULT-BASED RESUMEEXAMPLE:
Accounts Payable Assistant, ABC Company,March 2000 to May 2002
Process payables and receivables
Create spreadsheets for daily analysisRESULT: Decreased collections 20%
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WHAT HAPPENS?
HERE, the reader not only gets an idea ofwhat you did as part of your routine duties,but he gets a sample of how you improvedcompany profits.
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OLD STYLE
Customer Service Assistant, Best Buy, April 2001 to present.
Ran Cash register. Processed returns.Contacted vendors about problems withCDs. Assisted customers with purchasesof electronic equipment. Placed incomingmerchandise on shelves. Conductedmonthly inventory of all items indepartment. Promoted holiday sales.
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NEW STYLE
Customer Service Assistant, Best Buy, April2001 to present - Setout merchandise, ran
cash register, made daily deposits. ACCOMPLISHMENTS: Kept clean and
neat department & solved customerproblems and concerns.
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SAMPLE
RESUME
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BARBARA PRICKETTPO Box 170951
Spartanburg, SC [email protected] (864) 576-3501
OBJECTIVE: Seeking a challenging telecommuting position using word processing,transcribing, data entry and office management skills.
SKILLS: Exceptional computer software and hardware knowledge. Successful business owner providing a variety of computer services
to clients for over six years. Current author under the pen name of Barbara Watson. Over four years systems analyses experience with local county and
chamber of commerce. Computer skills including Microsoft Word, Excel and Internet.
EXPERIENCE:1994-2002 Author, Wake Up Barbara! And Help Me Find This Snake! Wrote articles for website http//wakeupbarbara.com.
1998-1994 Business Owner of BP Data Systems. Provided computerservices including writing software user manuals, maintaining databases,creating brochures and newsletters and training clients staff.
EDUCATION : Bachelor of Science Degree, Concentration in Computer Science, TheUniversity of South Carolina, Spartanburg, 1989.
ACTIVITIES, Extensive civic, writing and computer-related projects. These projectsAWARDS & required skills in planning, organization, administration, forecasting,PUBLISHED directing others and impacted large groups of people.WORKS:
Coordinated the shipment of over 16,000 used eyeglasses to Third World Countries.
Three years of experience maintaining a database of contributions & mailinglists for local Habitat for Humanity. Coordinated volunteers for organization.
Administered an on-line script-writing workshop. Edited submissions to fiction, nonfiction, script-writing and novel writing
workshops. Chaired blood drives for over six years with results exceeding quotas each year. Awarded Special Mission Recognition by local church. Transcribed over 100 letters for a deaf and blind woman; compiled and
published a book of her memories.
REFERENCES :List and samples of portfolio will be provided upon request.
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WHAT IS ACOVER LETTER ANYWAY?
A cover letter is a business document thatis used to explain: Which job you are applying for Why are you applying to XYZ Company What are your special skills as they relate to
those requirements listed in the job
description OR if no description is given, whatdo you bring to this company?
Thank the reader for time spent in review
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SAMPLE
COVER LETTER
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May 10, 2004
Ms. Paula West, DirectorMonterey Botanical Gardens 9821Westfield Court Monterey, CA90766
Dear Ms. West:
Kevin Lessing recently gave me your name because he is aware of my search foran entry-level botanist position. I currently work at Lessing
Nursery and have been assisting Mr. Lessing in research and development of orchidhybrids.
The enclosed resume explains my work at Lessing Nursery and summarizes my relevantcoursework at Harrison College.
I will receive my B.S. in botany from Harrison next month, and I hope to find an entry-level position as a botanist following graduation. I would appreciate knowing of anyopenings at Monterey Botanical Gardens. I would also welcome any advice you have tooffer on securing a job in your field.
I appreciate you guidance and look forward to the possibility of working with you.Should you need to reach me you may do so at 864-236-5326 or [email protected] .Yours truly,
Martin T. Smith
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AVOID THESE MISTAKES!
No dates for employment Objective missing
Incorrect spelling (automatic trash can) Placing references on resume rather than
listing separately
Missing community, volunteer and clubmemberships Not listing key courses taken in major
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MORE MISTAKES
No contact information Too duty oriented like job description Unp rofess ion al em ai l add ress es Poorly formatted Resumes over 2 pages Long dense paragraphs no bullet points Lying and misleading the employer Gaps in employment
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Career Center Help
Needed to list your job objective in themost profession way
Assist you in pullingout and developingskills information
Provide initialfeedback for resume
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Cover Letter and Plan of Action
JOB STRATEGIES Cover letter explored. Student draft cover letter
for review.
List of companiesdeveloped for pro-activeand reactive recruiting.
Resumes and coverletters sent to companies.
Interviews, hire offersextended, offersaccepted.
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EMAIL
What do you need to know about emailingyour resume?
Be alert to providing a resume that can bescanned.
ASCII plain text file without any specialformatting read by any computer
Open your resume in your program File menu chose Save as & then Plain Text Close the document
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ETIQUETTE
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BODY LANGUAGE
The handshake is the only universalgesture in business.
Keeping hands in plain sight conveys trustand open attitude.
Placing hands in pockets means you aretrying to hide something.
Cupping a handshake with your left handis insulting.
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EYE CONTACT
Americans believe eye contact showshonesty.
It also shows confidence. However, keep in mind direct eye contact
has different meanings across cultures.
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INTRODUCTIONS
Before making introductions, know how tointroduce a peer, a supervisor and or aspeaker.
When introducing a co-worker to yoursupervisor, begin by saying Dr. Avery,may I introduce William Sumerel thensay, William, this is our Vice Chancellorfor USC Upstate, Dr. Reginald Avery.
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NETWORKING
Nametags should be placed on the rightlapel.
Drinks should be carried in the left hand. Approach a person who is alone or a small
group of three or more. A group of twomay be engaged in a personalconversation.
Always excuse yourself before leaving.
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GRATUITIES
Food Server 15 20 % Room Service if not included in bill
Hotel Porter, Ship Porter, Concierge Maid to be paid at the end of your stay Valet who brings your car
Doorman who hails a cab % should be minimum if poor service
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DINING OUT
Begin eating when last person at yourtable has been served.
Forks, bread and butter plates are to yourleft.
Knives, spoons and glasses are to yourright.
Desert plates - parallel above your plate Use utensils from left to right.
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EATING TIPS
Tear bread Cut tomatoes
Leave dropped food alone Unfold napkin when serving begins Pass items left first then back to right
Thank servers no more than twice
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QUESTIONS