Do IT Wise Connector

What is Do IT Wise Connector?

• Integration tool for 3rd party systems – NewRelic, dynaTrace, Orion Solarwinds, CA Wily

• Extracts data

• Provides filtering of the extracted data

• Converts it to suitable format for the HP BSM

• Monitors the health of the data collection and distribution

• Has web UI for configuration and statistics

What does the package consist?

• Engine for pulling data from the 3rd party systems

• Web UI for integration configuration

• Web UI for statistics and health monitoring

• Example BSM Connector policies

• Advanced documentation

What are the benefits of the connector?

• Unified console for all the data – HP BSM, OMi

• Correlations between multiple data sources – reports, OMi, SHA

• Service Level Agreements

• Advanced automation

• Suitable for NOC

• Ticketing

• Predictive analysis

Do IT Wise Connector

for New Relic

The DoITWise Connector UI – Health Dashboard

Indicators are showing the health of each component of the Connector

The DoITWise Connector UI - Status

Real time information for the collected data

The DoITWise Connector UI - Data

Values of the collected metrics

The Data Flow

Do

IT

Wis

e C

on

nec

tor Pulls the data

from NewRelicand converts it to suitable format for the BSM Connector

HP

BS

M

Co

nn

ecto

r HP BSM data collector that forwards the collected data to HP BSM

HP

BS

M Stores all the collected data and provides multiple options for interactions with it – reports, dashboards, notifications, etc.

Data types

Topology

• The structure of the NewRelicmonitored objects and their relationships represented in the RTSM(CMDB)

Metrics • Metric data is available in various reports or for predictive analysis

Events• Alerts (events) are forwarded to BSM

event console and mapped to the corresponding Configuration Items

Topology

BSM RTSM

BSM Connector

New RelicMonitored objects –

Business applications, transactions or hosts

Pulls the topology periodically and delivers it by using custom topology

scripts

CIs and relationships

Alerts (Events)

NewRelic

Alerts

BSM Connector

Mapping

Rules

BSM/OMi

Events Service health

Metrics

NewRelic

Metrics

BSM Connector

Mapping

Rules

BSM

Metrics ReportsService health

NewRelic TopologyHP BSMNew Relic

Alerts in New Relic and events in BSM

Service Health – NewRelic & BPM Metrics

Metrics in Reports - Apdex

Metrics in Service HealthStatus & Performance metrics coming from BPM

Metrics coming from NewRelic

NewRelic System Metrics in SHA - Seasonality

Possible extensions

• Operations Analytics (OpsA) – Big data analysis, suitable for the full transaction data baselining

• Service Level Management (SLM) – enables creating Service Level Agreements based on metrics and events, following their calculations and breaches

• End User Management (EUM) – extends the real user experience provided by NewRelic for the Business Applications and Transactions by providing synthetic user experience

If you would like to know more about our connector, please contact us at info@doitwise.com