new relationship economy

© Engage Partnership Ltd, 2012August 2012

Thriving in the New Relationship Economy

Thriving in the New Relationship Economy


The New Relationship EconomyThe New Relationship Economy

• Old model is broken: Financial capital focus does not work, clients are disgruntled and there is no trust

• People make mistakes and business suffers from irrational judgments

• Human economic behaviour is now recognised as the management strategy for leaders and business

• Understanding & applying behavioural economic (BE) principles gives employee performance and trusted customer relationships

© Engage Partnership Ltd, 2012August 2012 © Engage Partnership Ltd, 2011

The new relationship economy - The TruthThe new relationship economy - The Truth

• It is all about relationships …

– relationships that deliver value ...

• value to business.

• value to the customer.


Evolving business data managementEvolving business data management

• Neoclassical economics focus (stock price, share earnings, profit & growth) limits the business potential; they are trailing indicators only

• New effective data surrounds leadership initiatives for BE

• BE ensures the right performance metrics are in place

• Focus turns to understanding how to emotionally engage employees and customers

• BE Provides true leadership indicators of future financial performance & direct linkages to financial outcomes


How to bridge financial & relationship capital gap?

How to bridge financial & relationship capital gap?

• Deploy the right metrics• Build human capital management

strategies around effects of behaviour on performance

• ID the right people for the right position with the right skill set

• Build emotional infrastructure based on behaviour to achieve consistent & sustained performance


EPL’s 7 Steps for behavioural performanceEPL’s 7 Steps for behavioural performance

Relationship capital Audit

Business model & Customer segmentation focus

Relationship capital Audit

Business model & Customer segmentation focus

New model firm intro

1 Day Workshop

New model firm intro

1 Day Workshop

BCR workshop

5 Day CPD Chartered Insurance Institute accredited

BCR workshop

5 Day CPD Chartered Insurance Institute accredited

121 coaching

support sessions

121 coaching

support sessions

5 day CMI diploma

Leadership in relationship capital

5 day CMI diploma

Leadership in relationship capital

Review 1: Evaluation

skill transfer assessment

Review 1: Evaluation

skill transfer assessment

Review 2: Close Review 2: Close


Features & benefitsFeatures & benefits

Current firm position

Desired firm position

New regulations and current economic conditions dictate the old financial capital system is broken

Resistance to change & ‘grief’ process

What can you Expect from EPL?•Change management•Psychology for success•Accredited training & coaching•Leadership diploma in relationship capital

What we expect from you?•Motivation•Resource•Accountability•100% supportive

Option B £65,000 Training steps 1-5

Option C £105,000 Full 7 step programme

Option A £25,000 Steps 1-3

EPL 7 Step programme


Results?Results?

• Could your company outperform its competitors by 85% in sales growth and 25% gross margin? A group of Gallup clients achieved this competitive advantage by applying behavioral economic principles.

Applied behavioural economics =• Engaged employees• Trusting customers• Profitable Business

ROI

ROI


Interested?