YOUR GUIDE TO GETTING STARTED WITH RCI POINTS

MemberGuide

Welcome to your world ofRCI Points

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Welcome to RCI, the world’s leading holiday

exchange provider.

With over 4,000 affiliated resorts worldwide

for you to choose from, your points can take

you there. Whether it’s a luxurious beach

holiday, some well-earned winter sun or a last

minute getaway, the choice is yours.

This guide provides more information and

step-by-step instructions on how you can use

your RCI membership to start your holiday

dreams.

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4 - 5Your RCI Points explained

6 - 7Your points ownership

8 - 9Reservation windows explained

10 - 11How to book

12 - 13Unlock the value of RCI Points

14 - 15Register online to explore the world of RCI

16 - 17Discover the world with RCI

18 - 19Additional member benefits

20FAQ’s

21More information

23Get in touch

At the beginning of each Use Year you are allocated

your points ownership. Your points allocation lasts for

two years, and how you use these points is entirely

your choice.

Points really are the most flexible way to book your

holidays. You can use your points in a number of ways

to get the Exchange Holiday you want.

Your RCI Points explained

For example, if you own 50,000 points:

In Use Year 1, you could use 10,000 points on a

studio apartment and 15,000 points on a 1 bedroom

apartment leaving you with 25,000 points to enjoy

another Points Exchange Holiday or save over to your

next Use Year.

Use Year 1

BorrowIf you need more points than you currently have

for an Exchange, borrow them from your next Use

Year’s allocation.

SaveIf you have any unused points left over at the end

of your Use Year, they will automatically be saved into

your next Use Year. But if you don’t use them by the

end of the second year, your points will expire.*

Use Year 2 Use Year 1 Use Year 2

It’s best to think of your points as a currency. You spend exactly the amount you want, when you want, to get precisely the Exchange Holiday* you’d like.

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*For more information, please turn to page 21

In Use Year 2, you might decide to book a 3 week

Exchange Holiday in peak season at a value of

100,000 points. You can do this, because you can

spend the points you’ve saved from Use Year 1

(25,000), and borrow points from Use Year 3

(25,000) giving you the 100,000 points you need.

ExtendIf you haven’t been able to use your points in the

two years since they were first allocated, you can take

the option of extending them for a further third year,

for a small fee.*

Use Year 2 Use Year 3

Even more flexibility...

Transfer

You can transfer your points to other points

members and also receive points transferred

to you.*

Rent

If you’ve used all your points, and still would

like to book another exchange, you can rent the

points required to book your chosen holiday.*

Call us to transfer or rent points. To save, borrow

or extend - simply go online.

Top TipYour Use Year begins from the first month

you joined RCI and annually

thereafter.

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For more information visitpointstoremember.co.uk/welcome

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*For more information, please turn to page 21

For more on points ownership types, visit pointstoremember.co.uk/welcome

Your Points

Ownership

There are three types of points ownership: Fixed, Floating and Pure Points.

How you book your Points Exchange depends on the type of points ownership you have.

Your type of ownership determines which reservation windows you can access, see page 8.

Fixed

If you own the same week

and apartment number

every year this is known as

‘fixed’ ownership.

Floating

If you own a week at a resort

which does not fall into the

same week number every

year, this is known as ‘floating’

ownership.

Pure Points

If you own points that are

not associated to a specific

week of timeshare, this

is known as ‘Pure Points

ownership’.

Reservation windows explained

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As a points member you have exchange opportunities

in both our RCI Weeks and RCI Points Programmes.

Exchanges in our RCI Weeks Programme are available

for you to book up to 2 years in advance of your

desired travel date. In addition to this, you also have

exclusive access to exchange opportunities in our

RCI Points Programme from 10 months before your

desired travel date.

To make the most of your points membership, it’s important that you know when the best time is to book your Exchange Holiday.

Home reservation types and when to book

Don’t forget, you also have the added benefit of your

Home Reservation types, giving you priority booking

windows to the resort or group of resorts within your

ownership. Read on for details of how to benefit

from these exclusive perks of your points

membership.

RESERVATION TYPE WHEN TO BOOK

HOME WEEKWhen you would like to book your own apartment

number and week number (fixed owners only), your week is reserved for you to book.

HOME RESORT

Floating owners: When you would like to travel back to your resort.

Fixed owners: When you would like to travel back to your resort but at a different time of year or to a

different unit size to what you own.

HOME GROUPIf your resort is part of a group, you can take advantage

of booking any resorts owned by that group.

13 - 12 Monthsbefore check-in

12 - 11 Monthsbefore check-in

11 - 10 Monthsbefore check-in

Reservation windows explained

The points system has given increased

flexibility and exchange options. The

online planning and booking is excellent!

The points system has given us the best of

both worlds - points and weeks.

AMANDA WATKIN - APRIL 2011 RCI Points member

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Follow these 3 steps to book your Exchange Holiday:

How to book

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1Search for a Points Holiday Once you have registered,

log on to RCI.com using your

username and password.

To get started, simply select

RCI Points Holidays from the

top menu bar. Alternatively call

us to help you search for your

holiday.

2 Book your Points HolidayOnce you have found your

perfect holiday, simply confirm

to complete your points

exchange. You will receive your

holiday confirmation by email or

by post.

Be sure to give us your email

address so you can receive

your confirmation as quickly as

possible.

3Book Points Protection If you need to cancel your

points exchange, Points

Protection ensures that you

will be refunded 100% of the

points that you used for that

booking.*

*For more information, please turn to page 21

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Unlock the value of RCI Points

Your RCI membership is more than just an Exchange Holiday! Learn how to get even more value from your RCI Points.

Points Deals

These are fantastic discounts on the points values required to book your

Points Holiday at selected resorts and for selected travel dates. You can

view the latest discounts on rcipointsdeals.com Save this page to your

favourites and check back often - offers are always being updated!

Late Bookings

If you can take your holidays at short notice, you’ll be able to take

advantage of some fantastic discounts on points values with Late

Bookings – in some cases up to 50% off the regular points price!

Points Partners

As an RCI Points member, you can also use your points to book

car hire, cruises, hotels and more.

For the latest list of our Points Partners, please visit RCI.com.

For helpful tips on how to get even more from your points membership go to pointstoremember.co.uk/welcome

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Register online to explore the world of RCI

More and more members have discovered the benefits of registering on RCI.com

With the convenience of 24 hours a day, 7

days a week access, this is the best place

to start planning your Exchange Holiday.

The great benefits of going online are

listed on these pages along with some

tips on how to make the most of RCI.com.

It’s easy to register online at the click of a

button. Go online today and become part

of the RCI community.

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Benefits of registering on RCI.com

It’s easy to register online, here’s

just a few reasons why you

should sign up today:

● It’s free to register

● Book your RCI Points and

weeks holidays online and

save ¤10*

● Save, borrow and extend your

points

● Access exclusive online only

offers

● Check your points balance

● Open an ongoing search for an

exchange

● Book Points Protection online

to give you peace of mind

● Upgrade to RCI Platinum and

receive additional exclusive

benefits

1Stay connected with RCI

● Write a resort review and add

your own photos and see what

other members have to say

● Watch RCI TV – with enriched

resort and destination content

● Visit our Facebook, Twitter and

Blog sites via RCI.com/connect

● Access RCI.com via the App

Store

3 Helping you plan your next

holiday

● It’s easy to find your next

holiday by using the convenient

search filters

● Learn about RCI’s 4,000 resorts

in the online Resort Directory

with photos, videos, interactive

maps, local weather and

member reviews

● View resort and destination

recommendations personalised

for you

● View your holiday plans and

holiday history

● View the latest resort offers and

points deals available

● Save your favourite searches for

quick access later

● Use online tutorials to help you

when needed

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Make sure we have your

email address so you can receive

information about your points

account regularly!

*For more information, please turn to page 21

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Discover the world with RCI

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Where in the world can we take you?

RCI is your passport to a world of great

destinations and a lifetime of memories.

Whether you like to relax on a sun-

drenched Spanish beach or visit a South

African game reserve you’ll find just

what you’re looking for with RCI, so start

exploring today.

Visit RCI.com to check out the resort

directory to view more resort information,

photos, videos and member reviews and

make holiday planning fun and easy.

Experience all the benefits of your

RCI Membership

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Introductory

Offer!

money off your first Extra Holiday!*

Call today to book

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*For more information, please turn to page 21

Extra Holidays

Extra Holidays are week-long holidays at RCI affiliated

resorts, for which you do not use your points. Instead,

you book them with cash, just as you would book

a regular hotel stay. That aside, Extra Holidays are

just like RCI Exchange Holidays - you get the same

spacious resort-style accommodations, benefits and

amenities that you expect from an RCI holiday!

Late Deals

Late Deals are great value if you can travel at

short notice. You have access to great value

accommodation with set prices for each unit size

regardless of destination or resort classification when

booking with 45 days of check-in date.

Late Deals are available at selected resorts only.

Resort Offers

As an RCI member you have the added benefit of

accessing exclusive offers at selected resorts which

include meal deals, discounted excursions and more.

Go to rciresortoffers.com to find out!

Guest Certificates

What better way to enjoy RCI Membership than

sharing fantastic holiday experiences with friends

or family. With our Guest Certificates* you can do

just that.

RCI Platinum is the highest level of membership

offered by RCI, which provides you with a range of

valuable benefits and cost savings, in addition to

those which you already receive as an RCI member.

For more information about platinum membership

visit RCI.com.

Other Holiday Options

RCI is part of the Wyndham family which includes

recognised brands such as; Landal GreenParks,

Wyndham Hotels, Canvas Holidays, cottages4you and

James Villa Holidays. As an RCI member you can take

advantage of great discounts provided by our sister

companies. Visit rciwyndhamdiscounts.com for more

information.

Holiday Planning

The RCI Directory on RCI.com is the ultimate holiday

planner, packed with over 4,000 resorts in RCI’s

exchange network, plus resort images, videos,

member reviews and so much more! Also look out for

your Endless Vacation magazine which is exclusively

designed for RCI members and will help you decide

on your next holiday.

The benefits of RCI Membership go beyond Exchange Holidays. We also offer other ways to experience amazing destinations.

Prefer a

printed Resort

Directory?Order online at

rci-order.com

Frequently asked questions

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Q. What is the RCI Points cancellation policy?

A. For the full cancellation policy and points rules please see

RCI.com. Depending on how far in advance you cancel your

Exchange booking we will refund a certain percentage of

points to your account. These points can then be reused for

all types of reservations. Unfortunately, we cannot refund

transaction fees. If Points Protection is purchased on your

booking 100% of your points are refunded.

Q. What happens when I cancel a confirmed RCI Weeks Exchange that was made with points?

A. The points cancellation policy will apply.

Q. How did RCI calculate the points values of the resorts?

A. The point values are based upon several variables

including location of affiliated resort, resort quality, resort

amenities, unit configuration and time of year.

Q. Will the RCI Points value of my week ever change?

A. The calculations will be reviewed from time to time and

should the values alter dramatically then both the member’s

points ownership and the points required for an Exchange

Holiday at that resort will either increase or decrease.

Q. What if I want to send a friend or family to use my reservation?

A. Your reservation can be given to anyone you wish. For

a nominal fee you can purchase a Guest Certificate which

allows your friends and/or family to take advantage of the

reservation. Guests must be at least 21 years old. Some

resorts, however, may have higher age requirements.

Q. How do I let you know that I want to save my RCI Points?

A. You do not need to let us know if points have not been

used by the end of the Use Year in which they were first

allocated. They will automatically be saved into the next

Use Year. If points have not been used by the end of the Use

Year they were saved into and you want to extend them, you

will need to call Membership Services.

Q. What happens to my RCI Points once they are saved?

A. Once points are saved, they will expire at the end

of the Use Year into which they were saved. Points that have

been saved, may be borrowed back, but cannot be saved

into a third Use Year as points expire if not used after 2

years.

Q. What happens if I am unable to use my saved points, will they expire?

A. Yes, however, when you make your points reservations,

the points you have saved will be used up first. This means

that your most recent points allocations will only be used

after your saved points have been utilised (as long as the

travel date of the Points Exchange you are booking is within

the Use Year of the saved points). If you are unable to use all

of your saved points in the year they are due to expire you

can extend them for a further year for a transaction fee.

Q. If I book two weeks of accommodation do I need to pay two reservation fees?

A. If you book two weeks in the same RCI Points resort

with the same unit size for both weeks, you only need

to pay one reservation fee. If you book different unit sizes,

different RCI Points resorts or an RCI Weeks resort/s -

this will be subject to two reservation fees (one per week

of accommodation booked).

All details are correct at time of going to print (January 2013)

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More Information

Booking terms & conditions

All bookings are subject to availability and member terms

& conditions. Please see RCI.com for more information.

Saving Points

Please see RCI.com, RCI Points Rules for full details, terms &

conditions.

Saving Points is free of charge if you have used some of

your points by the end of the Use Year in which they were

allocated. Otherwise a transaction fee applies - please call

Membership Services or visit RCI.com for more information

on the fees.

Extending Points

Transaction fee applies - call Membership Services for

more information.

Transferring Points

Transaction fee applies. See RCI.com, Points Rules for full

details, terms & conditions. Please call Membership Services

for more information.

Renting Points

Please see RCI.com, RCI Points Rules for full details, terms

& conditions. The rental rate for RCI Points is determined by

the Network Administrator and may change from time to

time. You can only rent half your annual points allocation to

complete a reservation.

Online Booking Discount

A discount of ¤10 per Points Reservation / RCI Weeks

Reservation is applied when holding or booking a Points/

RCI Weeks Reservation online at RCI.com. RCI Points are

required to book. RCI reserve the right to change or remove

the discount at any time.

New Member Extra Holiday Discount

Extra Holidays discount is subject to availability and booking

terms and conditions. The discount can be used twice

against full price Extra Holiday bookings only and must be

redeemed within the first six months of membership. Only

redeemable via the Call Centre.

Points Protection

For full details, terms & conditions please see

aboutrci.co.uk/protection. Please note that this product

applies to points only and without limitation, maintenance

fees, network partner bookings, any travel and transport

costs and the points exchange transaction fee are not

covered by Points Protection.

Guest Certificates

Recipient must be at least 21 years of age. Member must call

an RCI Guide prior to giving the Guest Certificate to a guest.

With your RCI Points membership you really are spoilt for choice, but the benefits don’t end there...

Call us today to find out more about your membership or visit pointstoremember.co.uk/welcome

● Flexibility: Use as many points as you need to get

the exchange you desire

● Choice: Access to the world’s largest network of

timeshare resorts

● Service: Exceptional customer service in our call

centre and online

● Quality: Reassurance of the high standards of

accommodation

● Experience: Over 38 years of providing timeshare

owners access to exchange holidays

● Security: Peace of mind knowing that you are in

experienced hands

Proud to be associated with:

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Get in touch

Discover the world of RCI at RCI.com

With the convenience of 24 hours a day 7 days a week access this is the best place to start planning your Exchange Holiday.

UK 0845 60 86 380

France 01 41 91 96 52

Deutschland 069-9509 6227

España 902 114 114

Italia 02 696 334 40

Portugal 289 540 422

Schweiz 044 800 9108

Danmark 38 48 71 05

Sverige 08 58 77 03 98

Norge 23 16 20 91

Suomi (09) 6937 9191

Ireland 1890 234 303

03-7650707

Türkiye 90 444 1 724

Benelux 02 713 14 25 (de la Belgique)

02 711 99 93 (Vanuit België) 020 346 93 40 (Vanuit Nederland)

Österreich 01-795 67 252

Russia 007 495 2586047

Magyarország 06 1 481 4711

Hellas 210-8113813

România 00 49 69 9509 6233

Polska 00 49 69 9509 6381

Ceská Republika a Slovensko00420 / 239 000 204

Hrvatska & Србија 0030 21 0811 3915

Middle East +971 (0)4 390 1670

+971 (0)4 390 1680

India 080 411 34444

MemberGuide

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PT

S IECall us or visit RCI.com