new people skills one day presentation - effectiveness institute · 2020. 6. 30. · people skills...
TRANSCRIPT
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Difficult or Different?
PEOPLE
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Think of a person that is difficult or
challenging for you to work with…
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Observable Behavior
Choice
ICEBERG
Total Personality
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BEHAVIOR VS. PERSONALITY
PERSONALITY is who you are.
BEHAVIOR is what you do.
PERSONALITY cannot be situationally,
intentionally and temporarily modified by choice.
BEHAVIOR can be situationally, intentionally and
temporarily modified by choice.
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Observable Behavior
Choice
Personality
Environment Situation
Patterns of Behavior
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Decisions
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Fast, Gut
Decisions
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Process
Decisions
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Process Fast, Gut
Decisions: Low Trust/Respect
Bossy
Pushy
Rude
Slow
Clinical
Indecisive
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Process Fast, Gut
Decisions: High Trust/Respect
Decisive
Courageous
Fearless
Thoughtful
Comprehensive
Thorough
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Process Fast, Gut
Decisions
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Process Fast, Gut
Decisions
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Environment
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Stable
Environment
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Dynamic
Environment
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Dynamic Stable
Environment: Low Trust/Respect
Timid
Uncreative
Boring
Impulsive
Unfocused
Random
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Dynamic Stable
Environment: High Trust/Respect
Dependable
Consistent
Solid
Creative
Flexible
Energetic
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Dynamic Stable
Environment
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Dynamic Stable
Environment
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Accuracy
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Right Way
Accuracy
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Get it Done
Accuracy
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Right Way Get it Done
Accuracy: Low Trust/Respect
Rigid
Uptight
Obsessive
Careless
Sloppy
Reckless
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Right Way Get it Done
Accuracy: High Trust/Respect
Precise
Defined
Truthful
Big Picture
Shrewd
Adroit
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Right Way Get it Done
Accuracy
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Right Way Get it Done
Accuracy
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People
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Socially Assertive
People
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Socially Cautious
People
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Socially Cautious
Socially Assertive
People: Low Trust/Respect
Dramatic
Shallow
Egotistical
Insecure
Fearful
Stuck-up
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Socially Cautious
Socially Assertive
People: High Trust/Respect
Confident
Self-assured
Outgoing
Restrained
Humble
Reserved
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Socially Cautious
Socially Assertive
People
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Socially Cautious
Socially Assertive
People
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Sliding on a line…
TRUST & RESPECT
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Accuracy
Decisions
Environment
People
Pattern 1 Pattern 2
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Accuracy
Decisions
Environment
People
Pattern 3
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Decisions
Environment
People
Accuracy
Pattern 4 - Learned Balance
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Accuracy
Decisions
Environment
Pattern 5 - Situationally Appropriate
People
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Accuracy
Decisions
Environment
People
Team Discussion
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People Skills