New Models for Engagement – Connecting People, Employers

and Jobs

January 28, 2010

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Dr. Catherine Chandler-CrichlowExecutive Director

Centre of Excellence in Financial Services Education (TFSA)

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Agenda

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1. The TFSA – CoE: Mandate and Mission

2. The focus on talent

3.The role of the City

4. The role of government

5. The role of the education/training community

6. The role of the industry

Update on the Centre of Excellence

CoE Mission and Mandate

Mission

To be the catalyst that strengthens and expands

upon our talent pool to elevate Toronto region’s

global stature as a Financial Services hub

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CoE Mission and MandateMandate

To drive strategies through research, cross-sector collaboration, marketing and branding to:

Act as a research and information aggregator on region’s talent and educational strengths

Enhance the quality of the region’s financial services-related educational offerings

Facilitate a cross-sector dialogue with focus on building our talent and educational advantage

Attract top local and global talent to Toronto region’s FS sector

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The Centre of Excellence

Service #1Aggregate or create strategic information on regional and global talent-related issues to provide direction and foster cross-sector innovation on emerging program and career sector needs and enable other CoE services

Service #2Work with employers and educators to strengthen and improve alignment, focus and quality of financial services-related educational and training programs by facilitating working sessions and encouraging cross-sector dialogue on relevant talent-related issues

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The focus on Talent

The Centre of Excellence

Service #3Attract local graduates to the financial services sector through effective branding and distinctive marketing, communication and information programs focused on increasing public awareness of career choices and opportunities available within the financial services sector

Service #4Attract global students to relevant programs and talent through effective branding of career and educational opportunities available within the Toronto region in collaboration with marketing efforts undertaken by our partners

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The focus on Talent

The Drivers

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The Role of the City of Toronto

CATALYST: The innovative & proactive force in developing the initiative

INCUBATOR: Gave life to the initiative: resources in cash and in kind

COLLABORATOR: Pulled together stakeholders to seek a common mandate

PARTNER: A meaningful mix of vision, expertise and neutrality

RUDDER: Articulating a direction forward in growing Toronto and the FSS as a Global Hub for Education and Talent (The Deloitte Report, Boston Consulting Group research, GFCI, etc.)

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From the outset the City of Toronto has been the:

The Role of Government

Provincial: Financial support for the CoE, and various project funding to attract and promote business

Federal: Smaller amounts to support community building

Both levels now play a more significant role as the TFSA gets an expanded role

Both levels place a premium on cross-sectoral collaboration among key stakeholders such as industry and education

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Government as a strategic partner:

The Role of Educators/Trainers

Local educational/training institutions have:

Been eager and actively engaged with industry and government Been a driver for aligning educational/training programs to the talent

development needs of the sector Provided expertise and considerable information sharing on FSS-

related curricula Been the bedrock through their active participation and volunteerism

at all phases of the initiative

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From the outset:

The Role of Industry

The financial services employers have been:

Providing critical information needed by the City and government on talent trends in the FSS

Advocates for aligning educational/training programs to their talent development needs

Transparent in sharing the talent challenges they face now and potentially in the future

Prioritizing the areas of greatest need to provide a focused approach to addressing talent gaps

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From the outset:

The Integrative Approach

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The Human Factor

The Human Touch at the point of origination:

The “intrapreneur” The “writer of the music score” The idea generator

The Human Touch at the point of growth and expansion: The “entrepreneur” The “conductor” The politician

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People Drive Change:

Dr. Catherine Chandler-CrichlowExecutive Director

Centre of Excellence in Financial Services Education (TFSA)

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