New Flyer Institute: Framework for Workforce

Development

Generational Learning Styles

Requires considerable flexibility.

Each generation has its own focus, perspective, and

expectations about training.

Mature/Baby boomers value traditional training such as

classroom-based learning programs.

Gen Xers are comfortable with different forms of business

technology--such as personal computers, PDAs, and the

Internet.

Gen Yrs are more willing to adopt technology-based learning

formats, such as e-learning, that provide them with greater

flexibility. High value on group and team training

What kind of learning challenges does

the multigenerational workforce

present?

The Generations at New Flyer

2%

45%

34%

19%

Matures - Prior 1946

Baby Boomers - 1946-1964

Generation X -1965 - 1977

Generation Y -1978 -

What is the New Flyer Institute?

Training framework for all New Flyer employees and locations

Leadership/Supervisory Development

Professional / Administration

Technical / Manufacturing

Migrating current training activities into global NF Institute structure

In 2009, 10,806 employees attended training events (over 30,000 hours)

370 unique training courses/curriculum delivered

Includes all NF locations

Includes internal and external training activities

Adding new training programs/activities to address more needs

Establishing training labs/classrooms and alternative delivery approaches

in all our facilities

Strongly aligned with needs of our employees, critical to Customer

Service, Operational Excellence and Supplier Partnerships

Vision sessions were held with leaders and

employees to define the key NF Institute

outcomes we want.

Key Training Vision Outcomes

Employee Satisfaction Customer Satisfaction

Strong Safety Record Improved Product Quality

Increase in Effective Leadership Increased Profitability

Leadership Training Areas

• Communication

• Leadership vs. Management

• Change Management

• Negotiation Skills

• Motivational Skills

• Strategic Planning

• Delegation

• Stress Management

• Coaching Skills

• Performance Mgmt

Professional Skills Areas

• Communication Skills

• Public Speaking

• Conducting Meetings

• Telephone Etiquette

• Customer Service

• Team Building

• Conflict Management

• Pro Active vs. Reactive

• Team Work

• Listening Skills

• Writing Skills

Technical Training Areas

• Blue Print Training

• Computer Training

• Project Management

• Change Management

• Lean / Six Sigma

• Technical Writing

• Oracle Training

• Welding Specifications

• Tool Use

• CAD Training

• Safety

• Regulatory

PS

/WJ

ELT

PS

m

HP

ELT

WJ

PS

m

HP

PS

m/H

P

HP

KW

/ML

ELT

CS

CS

ELT

ELT

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m

CS

CS

CS

CS

CS

CS

CS

CS

DW

DW

DW

DW

DW

DW

DW

DW

DW

ML

ML

ML

ML

JH

JH

JH

JH

HP

HP

HP

HP

HP

HP

HP

HP

HP

GA

GA

GA

GA

GA

GA

GA

GA

GA

GA

GA

GA

LEADERSHIP, PROFESSIONAL &

ADMINISTRATION TRAINING MATRIX

ELT

Directo

r

Directo

r -

Sale

s

Directo

r -

Serv

ice

Manager

Manager

- C

usto

mer

Pro

gra

ms

Manager

- S

ale

s

Manager

- P

art

s S

ale

s

Manager

- P

roduct S

upport

Manager

- S

erv

ice

Superv

isor

/ S

uperinte

ndent

Team

Leader

/ G

roup L

eader

Technic

al Leader

Pro

ject Leader

Adm

inis

trato

r

Cle

rk

Specia

list -

Sale

s / M

ark

eting

Engin

eer

/ T

echnolo

gis

t -

Bid

s

Engin

eer

/ T

echnolo

gis

t -

NP

D

Technic

ian -

NP

D, M

ain

tenance

Specia

list -

PD

M, P

roduction D

ata

Engin

eer

/ T

echnolo

gis

t -

Desig

n

Specia

list -

CA

D

Engin

eer

/ T

echnolo

gis

t -

Manufa

ctu

ring

Coord

inato

r -

CN

C P

rogra

mm

ing

Analy

st -

Cost / B

ids S

pecia

list

Analy

st -

Supply

/ Invento

ry

Specia

list -

Pro

cure

ment

Buyer

/ S

chedule

r

Pla

nner

/ S

chedule

r

Coord

inato

r -

Logis

tics

Coord

inato

r -

Invento

ry

Invento

ry C

ontr

ol

Adm

inis

trato

r -

Ware

house

Specia

list -

QA

Technic

ian -

QA

Inspecto

r

Test B

us D

river

Coord

inato

r -

Hum

an R

esourc

es

Coord

inato

r -

Payro

ll / B

enefits

Coord

inato

r -

Safe

ty &

Environm

enta

l

Specia

list -

Health &

Safe

ty

Specia

list -

Part

s P

roducts

Specia

list -

Technic

al S

erv

ices

Engin

eer

/ T

echnolo

gis

t -

Serv

ice

Coord

inato

r -

Technic

al S

upport

Adm

inis

trato

r -

Warr

anty

Instr

ucto

r / F

acili

tato

r

Public

ations W

rite

r / E

ditor

Public

ations Illu

str

ato

r

Public

ations T

echnic

ian

Contr

olle

r

Accounta

nt

Accounts

Receiv

able

/ A

ccounts

Payable

Analy

st -

Fin

ancia

l

Auditor

Specia

list -

Tax

Analy

st -

Busin

ess P

rocess

Syste

ms A

naly

st

Syste

ms A

dm

inis

trato

r / O

pera

tor

Data

base A

dm

inis

trato

r

Softw

are

Develo

per

/ P

rogra

mm

er

Analy

st

Coord

inato

r -

MIS

# EMPLOYEES 11 18 3 1 46 14 6 14 19 6 89 47 18 18 40 10 3 8 3 11 8 96 1 23 2 7 5 7 37 14 6 14 18 7 4 15 20 7 7 2 3 2 2 7 2 1 7 9 9 6 11 1 5 13 9 6 1 9 3 6 3 7 1

COURSE DESCRIPTION PRIORITY TRAINING SOURCE 3

Companuy Overview

New Flyer 101 (Company Introduction, Locations, Organizational Structure, Departments, History, …) In-House - Update Existing?

Overview of Company Policies and Procedures In-House - Update Existing?

Orientation to the Leadership Team

Products and Manufacturing Processes

New Flyer Buses 101 (Product Range, Xcelsior Product Features and Systems) In-House - Update Existing?

Introduction to Manufacturing Processes and Product Quality Standards In-House - Develop New?

Workplace Safety

Introduction to Safety In-House - Update Existing?

Personal Accountability for Safety In-House - Update Existing?

Safe Work Practices (Behavioral) In-House - Update Existing?

Company Strategy and Culture

Stakeholders Model for Long Term Success In-House - Update Existing?

Core Values In-House - Update Existing?

Operating Principles In-House - Update Existing?

Strategic Architecture - Applied Case Studies In-House - Update Existing?

Workplace Communications

Core Values In-House - Develop New?

Respectful Workplace / Anti-Harassment Policy and Reporting Procedures

Operating Principles In-House - Develop New?

Company Communications Structure and Systems In-House - Develop New?

Introduction to Company Documentation Systems and iBus Company Communications System In-House - Develop New?

Teamwork and Team Collaboration In-House - Develop New?

Continuous Improvement Culture and Root Cause Analysis In-House - Develop New?

Customer Service Culture In-House - Develop New?

Company Strategy and Business Plans

Stakeholders Model for Long Term Success - Applied Case Studies

Core Values - Applied Case Studies

Operating Principles - Applied Case Studies

Strategic Architecture - Applied Case Studies

Strategic Planning Process

Annual Operating Plans (AOP) - Planning Process and Overview of Current AOP

Management by Objectives (MBO's)

Foundations of Leadership

Human Resources Policies and Procedures

Collective Bargaining Agreements

Leadership vs. Management

Leadership Principles and Practices

Leaders as Teachers / Coaches

Situational Leadership

Leadership Communications Skills

Public Speaking and Presentation Skills

Conducting Effective Meetings

Knowing Your Audience

Empathetic Listening

Feed Forward ??? Pro-Active vs. Re-Active?

Awareness of Non-Verbal Communications

Motivational Skills

Negotiation Skills

Stress Management

Team Building and Team Skills Development

Team Building

Employee Development Planning

Employee Performance Management and Conducting Employee Performance Reviews

Effective Delegating

Creating Win / Win Agreements

Negotiation Skills

Conflict Management and Resolution Skills

Employee Recognition

Managerial Skills

Project Management

Change Management

Time Management

Business Environment, Structure, Systems, Processes

Overview of Company Organizational Structure

Overview of Regulatory Requirements and Company Compliance Systems

Overview of ISO Standards and New Flyer Management System (NFMS) Policies, Procedures, Forms

Sustainability Program and Environmental Protection Systems

External Audit Requirements (Safety, ISO, Financial, etc.)

Teamwork Communications Skills

Team Collaboration

Trust and Business Ethics

Communication

Time Management

Customer Service

Supplier Relationships

Telephone Etiquette

Listening Skills

Conflict Management and Resolution Skills

Technical Writing

Continuous Improvement Skills

Problem Analysis and Decision Making

Continuous Improvement Process and Root Cause Analysis

Lean Manufacturing 101

Business Systems Applications and Software Skills

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Powerpoint

Microsoft Project

Oracle

Teamcentre

CAD

Other Engineering Software

Professional Development

Design / Engineering Specific Development

Accounting / Financial Reporting Specific Development

etc.

Role Based Skill Building

Engineering Development

Engineering - Analysis / Testing - Runner In-House - Develop New?

Engineering - CAD Services - Runner Supplier Training - Equip/Process?

Engineering - CAM Services - Runner Supplier Training - Equip/Process?

Engineering - Conceptual Services - Repeater Supplier Training - Equip/Process?

Engineering - Design for Profitability - Runner Buy Commercial Training?

Engineering - Finite Element (FEA-FEM) - Runner Supplier Training - Equip/Process?

Engineering - Functional Analysis - Runner In-House - Develop New?

Engineering - Inspection - Runner In-House - Develop New?

Engineering - Numerical Models - Runner In-House - Develop New?

Engineering - Product Design - Runner In-House - Develop New?

Engineering - Prototyping - Runner In-House - Develop New?

Engineering - Reverse Engineering - Repeater In-House - Develop New?

Engineering - Tool/Mach Design - Runner Buy Commercial Training?

Engineering - Virtual Prototyping - Runner Supplier Training - Equip/Process?

FO

UN

DA

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NS

OF

EX

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CE

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ER

SH

IP E

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EL

LE

NC

EB

US

INE

SS

PR

OC

ES

S E

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EL

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NC

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310 14 54 6450 152 115 46

EXAMPLE LEADERSHIP, PROFESSIONAL & ADMINISTRATION TRAINING MATRIX

Foundations of Excellence (Orientation)

Leadership Excellence

Business Process Excellence

• Company Structure & Systems (eg ISO, NFMS, …)

• Business Processes (eg Pre-Production Process, …)

• Communications (Meetings, Written, Conflict Resolution, …)

• Company Business Systems (eg Oracle, …)

• Software (eg MSOffice, CAD, TeamCenter, …)

• Specialist Professional Skills (eg Auditing, ….)

• Other

List of Leadership, Professional, Administration Jobs

Numbers of Employees

Code Training Needs As:

• R = Required Training• O = Optional Training

(Typical for Job)

Source for Training:• In-House – Existing• Supplier Provided• Buy Commercially• In-House – Develop New

Pri

ori

tize

Tra

inin

g R

eq

uir

em

en

ts

~60 – 65 Basic Jobs

ML

MANUFACTURING TRAINING MATRIX

WP

G -

Sto

ckk

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pe

r (S

TK

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ST

C -

Sto

ck H

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r

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ckk

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r I/

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r I

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r II

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To

ol

& D

ie M

ak

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en

se

d (

TM

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To

ol

& D

ie M

ak

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Ap

pre

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ce

WP

G -

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ol

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inte

na

nc

e M

an

(T

MM

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WP

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Mac

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en

sed

(M

AL

)

WP

G -

Mac

hin

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pe

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r S

ett

er

(MO

S)

WP

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Mac

hin

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r A

(M

OA

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WP

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Mac

hin

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pe

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r (M

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WP

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As

sis

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t M

ac

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MO

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In

du

str

ial

Ele

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sed

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WP

G -

Ele

ctr

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n (

EL

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C -

Ele

ctr

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Te

ch

CR

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Ele

ctr

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n I

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r (W

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WP

G -

Pro

du

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on

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lde

r (P

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C -

Fit

ter

We

lde

r

ST

C -

We

lde

r

WP

G -

Pro

du

cti

on

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rker

(PW

K)

WP

G -

As

sis

tan

t P

rod

uc

tio

n W

ork

er

(AP

W)

ST

C -

As

se

mb

ly T

ech

CR

K -

As

se

mb

ler

I/L

H

CR

K -

As

se

mb

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CR

K -

As

se

mb

ler

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C -

Bu

s D

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ile

r

WP

G -

Ab

rasiv

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ST

C -

Co

rro

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n T

ec

h

WP

G -

Fib

reg

las

s R

ep

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ma

n (

FG

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WP

G -

Fin

ish

Pa

inte

r (F

PT

)

WP

G -

Pa

inte

r (P

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)

WP

G -

Pa

inte

r H

elp

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(PT

H)

ST

C -

Pa

inte

r D

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ler

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C -

Pa

inte

r

ST

C -

Pa

inte

r A

sst

CR

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Pa

inte

r I

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CR

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Pa

inte

r I

CR

K -

Pa

inte

r II

WP

G -

Ro

ad

Te

ste

r (R

DT

)

WP

G -

In

sp

ecto

r

WP

G -

In

du

str

ial

Me

ch

an

ic L

ice

ns

ed

(IM

L)

WP

G -

In

du

str

ial

Me

ch

an

ic L

ice

ns

ed

Ap

pre

nti

ce

WP

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Pro

du

cti

on

Mec

ha

nic

(P

RM

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CR

K -

Main

ten

an

ce I

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CR

K -

Main

ten

an

ce I

CR

K -

Main

ten

an

ce I

I

WP

G -

Main

ten

an

ce M

an

(M

MN

)

ST

C -

Main

ten

an

ce T

ec

h

WP

G -

Uti

lity

Pe

rso

n (

UT

P)

ST

C -

Bu

ild

ing

& G

rou

nd

s A

ss

t

CR

K -

Jan

ito

r

# EMPLOYEES 80 13 1 4 5 1 15 7 1 2 5 0 34 17 0 4 8 13 1 13 84 0 52 13 320 2 320 10 67 117 5 25 20 5 28 47 3 10 24 36 1 8 4 2 28 4 3 11 1 2 2 2 6 5 1 2

COURSE DESCRIPTION PRIORITY TRAINING SOURCE 5 25 20 5 2 28

Companuy Overview

New Flyer 101 (Company Introduction, Locations, Organizational Structure, Departments, History, …) In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Overview of Company Policies and Procedures In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Orientation to the Leadership Team

Products and Manufacturing Processes

New Flyer Buses 101 (Product Range, Xcelsior Product Features and Systems) In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Introduction to Manufacturing Processes and Product Quality Standards In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Workplace Safety

Introduction to Safety In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Personal Accountability for Safety In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Safe Work Practices (Behavioral) In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Company Strategy and Culture

Stakeholders Model for Long Term Success In-House - Update Existing?

Core Values In-House - Update Existing?

Operating Principles In-House - Update Existing?

Strategic Architecture - Applied Case Studies In-House - Update Existing?

Workplace Communications

Core Values In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Respectful Workplace / Anti-Harassment Policy and Reporting Procedures

Operating Principles In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Company Communications Structure and Systems In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Introduction to Company Documentation Systems and iBus Company Communications System In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Teamwork and Team Collaboration In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Continuous Improvement Culture and Root Cause Analysis In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Customer Service Culture In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Workplace Communications

Department or Cell Communications and Toolbox Meetings In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Respectful Workplace / Anti-Harassment Policy Awareness and Reporting Procedures In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Conflict Management Buy Commercial Training? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

English as an Additional Language (EAL) In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Technical Writing Buy Commercial Training?

Production Systems

Introduction to Company Documentation Systems and iBus Company Communications System In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Overview of Bus Production Process and Basic Production Control Systems In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Production Area or Workstation Specific Processes and Control Systems In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Material Flow and Point of Use Systems for Bus Parts, Tools, and Consumable Materials In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Using Oracle Production System for Basic Production Activites (Labour, Material, Job Status Transactions) In-House - Update Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Using the Oracle "Live Bus" Production System In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Workplace Safety and Environmental Protection

General Workplace Safety, Including Use of PPE, Reporting Unsafe Conditions, Role of Safety Committee In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Hazardous Materials (WHMIS), Including Access and Use of Material Safety Data Sheets (MSDS) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Process Specific Safety Training, as Required (ie Chemical Processes Safety, Machining Safety, etc.) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

First Aid and Emergency Response Procedures In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Chemical Spill Response and Use of Spill Kits In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Use of Respirators In-House - Existing? R R R R R R R R R R R R R R R R

Working in Confined Spaces In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O

Hearing Protection In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Fall Protection In-House - Existing? O O O O O O O O O O O O O O O R R R R R R R R R R R R R R R R

Back Safety In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Use of Hoists, Cranes, Tandem Cranes, Scissor Lifts, Steerable Skids, Bus Lifts, Bus Pushers In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Inspection and Maintenance of Hoists, Cranes, Tandem Cranes, Scissor Lifts, Steerable Skids, Bus Lifts, Bus Pushers In-House - Existing? R R R R R R R R R R O O O O O

Use of Forklifts In-House - Existing? O O O O O R R O O O O O O O O

Inspection, Maintenance, and Repair of Fork Lifts In-House - Existing? R R R R R O O O O O

Class 2 Drivers License Buy Commercial Training? ? ? R

Safety Audits and Safety Corrective Actions In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Overview of Sustainability Program and Environmental Protection Systems In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Sustainability Program and Environmental Protection Systems Audits and Corrective Actions In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Product Quality Assurance and Continuous Improvement

Overview of ISO Standards and New Flyer Management System (NFMS) Policies, Procedures, Forms In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Access and Use of Technical Shop Floor Instructions High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Access and Use of Blue Prints High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Access and Use of Engineering Change Orders (ECO) High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Access and Use of Bus Parts and Service Manuals In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Employee Process Qualifications and Regular Requalifications Procedure (eg CWB certifications) In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Quality Assurance Standards for Production Operations In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Maintaining Product Quality Records and Product Quality Trend Analysis In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Corrective Action System and Root Cause Analysis In-House - Develop New? O O O O O O

Problem Solving and Continuous Improvement Process In-House - Develop New? O O O O O O

Awareness of Human Factors Affecting Product Safety and Quality (12 Human Factors) In-House - Develop New? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Training Systems

Introduction to NF Institute and Overview of Training Programs In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Fundamentals of On the Job Training (OJT) / Training for OJT Trainers In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

Material Handling and Damage Prevention

Material Handing and Damage Prevention of Components from Receiving to Point of Use Workstations High - 2010 In-House - Update Existing? R R R R R R R

Material Handling and Damage Prevention During Frame, Major Panels, and Roof Assembly High - 2010 In-House - Update Existing? R R R R R R R R R R R R R R

Material Handling and Damage Prevention During Mask, Prep, Paint, and De-Mask High - 2010 In-House - Update Existing? R R R R R R R R R R R R

Material Handling and Damage Prevention During Harnesses and Electrical Install High - 2010 In-House - Update Existing? R R R R R R

Material Handling and Damage Prevention During Axle, Engine, Transmission Install High - 2010 In-House - Update Existing? O O O O O O R R

Material Handling and Damage Prevention During HVAC Install and Exterior Finishing High - 2010 In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R

Material Handling and Damage Prevention During Interior Equipment Install and Interior Finishing High - 2010 In-House - Update Existing? R R R R R R R R R R R R R R R R R

Lean Manufacturing - Introduction

Lean Manufacturing 101 High - 2010 In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Workplace 5S (Sort, Straighten, Shine, Standardize, Sustain) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Waste Elimination (7W - Defects, Over-Production, Waiting, Transport, Movement, Inappropriate Production, Inventory) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Lean Manufacturing - Advanced

Process / Value Stream Mapping CME? Buy Commercial Training? O O O O O O

Total Productive Maintenance (TPM) CME? Buy Commercial Training? O O O O O O

Training Within Industry (TWI) CME? Buy Commercial Training? O O O O O O

Statistical Process Control (SPC) CME? Buy Commercial Training? O O O O O O

Six Sigma Methodology for Reducing Process Variation and Improving Product Quality CME? Buy Commercial Training? O O O O O O

Project Management CME? Buy Commercial Training? O O O O O O

Change Management CME? Buy Commercial Training? O O O O O O

Basic Shop Practices, Including Use and Maintenance of Basic Hand Tools (Torquewrenches, etc.) High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R

Assembling - Assembling (Electrical) - Runner In-House - Develop New? R R R R R

Assembling - Assembling (Mechanical) - Runner In-House - Develop New? R R R R R R

Assembling - Electronic Assembling - Stranger In-House - Develop New? R R R R R

Assembling - Gluing - Runner In-House - Develop New? R R R R R R

Die Making - Stamping - Stranger Supplier Training - Equip/Process? R R R

Electrical - Cabling / Wiring - Runner High - 2010 In-House - Develop New? R R R R R

Electrical - Control Panel - Runner High - 2010 In-House - Develop New? R R R R R

Electrical - Electrical Cabinet - Runner High - 2010 In-House - Develop New? O O O O O

Electrical - Electrical Panel - Runner High - 2010 In-House - Develop New? O O O O O

Electrical - Stripping - Runner High - 2010 In-House - Develop New? O O O O O

Electrical - Wire Harness - Runner High - 2010 In-House - Develop New? R R R R R

Electronic - Test and Measurement - Repeater High - 2010 In-House - Develop New? O O O O O

Electronic - Welding/Soldering (Electronic Component) - Stranger High - 2010 Supplier Training - Equip/Process? O O O O O

Engraving / Marking - Hand - Runner In-House - Develop New?

Engraving / Marking - Labels - Runner In-House - Develop New?

Engraving / Marking - Laser - Runner Supplier Training - Equip/Process?

Engraving / Marking - Machine - Runner In-House - Develop New?

Fabricating - Bonding / Adhesives - Runner Supplier Training - Equip/Process?

Fabricating - Folding / Bending - Runner In-House - Develop New?

Fabricating - Profiling - Runner In-House - Develop New?

Fabricating - Rolling - Runner In-House - Develop New?

Machining - 5 Axis Machining - Repeater Supplier Training - Equip/Process?

Machining - Bar Turning - Repeater In-House - Develop New?

Machining - Drilling - Runner Supplier Training - Equip/Process?

Machining - Grinding - Runner Supplier Training - Equip/Process?

Machining - Laser Cutting - Runner Supplier Training - Equip/Process?

Machining - Milling - Repeater In-House - Develop New?

Machining - Punching - Runner Supplier Training - Equip/Process?

Machining - Sawing - Runner In-House - Develop New?

Machining - Sharpening - Stranger In-House - Develop New?

Machining - Shearing - Runner Supplier Training - Equip/Process?

Machining - Threading - Stranger In-House - Develop New?

Machining - Turning - Repeater In-House - Develop New?

Metal Joining - Brazing - Runner Supplier Training - Equip/Process?

Metal Joining - Welding - MIG - Runner Supplier Training - Equip/Process?

Metal Joining - Welding - TIG - Repeater Supplier Training - Equip/Process?

Metal Joining - Welding - Spot - Repeater Supplier Training - Equip/Process?

Metal Joining - Soldering - Runner Supplier Training - Equip/Process?

Metrology - Dimensional Inspection and Tolerancing - Runner In-House - Develop New?

Metrology - Laser Calibration - Repeater Supplier Training - Equip/Process?

Metrology - Ultrasonic Test - Repeater Supplier Training - Equip/Process?

Surface Finishing, Cleaning - Abrasive / Dry Blast Clean - Runner In-House - Develop New?

Surface Finishing, Cleaning - Chemical Cleaning - Runner In-House - Develop New?

Surface Finishing, Cleaning - Deburring - Repeater In-House - Develop New?

Surface Finishing, Cleaning - Masking - Runner In-House - Develop New?

Surface Finishing, Cleaning - Polishing - Repeater In-House - Develop New?

Surface Finishing, Cleaning - Sandpapering - Runner In-House - Develop New?

Surface Finishing, Cleaning - Stripping - Repeater In-House - Develop New?

Surface Treatment, Coating - Painting - Runner Supplier Training - Equip/Process?

Surface Treatment, Coating - Rust Inhibitors - Runner Supplier Training - Equip/Process?

Surface Treatment, Coating - Zinc Coating/Zinc Plating - Runner Supplier Training - Equip/Process?

Tubing - Curving (Pipe) - Runner Supplier Training - Equip/Process?

Tubing - Swaging - Runner Supplier Training - Equip/Process?

Woodworking - Finishing - Runner In-House - Develop New?

Woodworking - Joining / Assembly - Runner In-House - Develop New?

Woodworking - Routing / Drilling - Runner In-House - Develop New?

Product Overview Training, Including Models, Lengths, Propulsion Systems, Option Groups In-House - Develop New?

Product System or Option Group Specific Training (Training May be Provided by a Supplier) per below:

110 - KITS In-House - Develop New?

201 - BUMPERS In-House - Develop New?

203 - SUSPENSION FRONT In-House - Develop New?

204 - SUSPENSION REAR In-House - Develop New?

205 - TIRES In-House - Develop New?

209 - STEERING Supplier Training - Product?

218 - ENGINE OIL FILTER In-House - Develop New?

219 - ENGINE Supplier Training - Product?

224 - STARTER Supplier Training - Product?

231 - COOLING SYSTEM In-House - Develop New?

234 - WATER FILTER In-House - Develop New?

236 - ETHER INJECTOR In-House - Develop New?

241 - FUEL SYSTEM In-House - Develop New?

246 - AIR BRAKE & LEV SYSTEM In-House - Develop New?

260 - BATTERY COMPARTMENT In-House - Develop New?

269 - PA SYSTEM Supplier Training - Product?

273 - EXTERIOR LAMPS In-House - Develop New?

277 - INTERIOR LIGHTING Supplier Training - Product?

280 - PASSENGER SIGNAL In-House - Develop New?

284 - ELECT-SIDE CONSOLE-ELECT High - 2010 In-House - Develop New?

286 - ELECT-INSTRUMENT & SWITC High - 2010 In-House - Develop New?

289 - HARNESS MATERIALS-ROUTIN High - 2010 In-House - Develop New?

290 - WIRING DIAGRAMS High - 2010 In-House - Develop New?

292 - ELECTRICAL HARNESSES High - 2010 In-House - Develop New?

294 - ELECTRICAL POWER CABLES High - 2010 In-House - Develop New?

296 - ELECTRICAL DECALS In-House - Develop New?

298 - ELECT CHECKOUT PROC & TE High - 2010 In-House - Develop New?

304 - PAINT & DECAL Supplier Training - Product?

306 - SAFETY EQUIPMENT Supplier Training - Product?

350 - DRIVERS CONTROL In-House - Develop New?

400 - STRUCTURES In-House - Develop New?

405 - ARTIC JOINT & BELLOWS In-House - Develop New?

410 - TAPPING PLATES In-House - Develop New?

420 - EXTERIOR APPLIED PARTS In-House - Develop New?

421 - INSULATION In-House - Develop New?

422 - INTERIOR APPLIED PARTS In-House - Develop New?

423 - ADVERTISING FRAMES In-House - Develop New?

440 - ENGINE DUST SHIELDS In-House - Develop New?

450 - FLOORING A-P In-House - Develop New?

460 - WINDOWS Supplier Training - Product?

470 - DESTINATION SIGNS In-House - Develop New?

480 - MIRRORS In-House - Develop New?

490 - DOOR ENTRANCE Supplier Training - Product?

491 - DOOR EXIT Supplier Training - Product?

526 - SEATING & STANCHIONS Supplier Training - Product?

549 - HVAC SYSTEM Supplier Training - Product?

580 - WHEELCHAIR LIFT In-House - Develop New?

600 - CUSTOMER OPTIONS In-House - Develop New?

Commercial Training Readily Available R Required Training for Job or Job Family

In-House Training Exists O Optional Training Typically Required for Job or Job Family

Supplier Training on Products or Manufacturing Equipment & Processes

In-House Training Needs to be Developed

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Caution: Course lists, priorities, and training classifications as

Required or Optional are for training matrix illustrative purposes only,

and have not been validated or approved.

Caution: Course lists, priorities, and training classifications as

Required or Optional are for training matrix illustrative purposes only,

and have not been validated or approved.

EXAMPLE MANUFACTURING TRAINING MATRIX

Code Training Needs As:

• R = Required Training• O = Optional Training

(Typical for Job)

Source for Training:• In-House – Existing• Supplier Provided• Buy Commercially• In-House – Develop New

List of Manufacturing Jobs

Numbers of Employees

Pri

ori

tize

Tra

inin

g R

eq

uir

em

en

ts

Foundations of Excellence (Orientation)

Manufacturing Best Practices Excellence

Manufacturing Processes Excellence

Product Excellence

~25 – 30 Basic Jobs

The NF Institute course calendar and course

descriptions are now available on iBus.http://ibus.newflyer.com/index/new-flyer-institute

Calendars will

be populated for

all NF locations

as course dates

are confirmed.

The NF Institute course calendar

includes course descriptions

More course

summaries

will be added

as the course

schedules

are set.

Final thoughts

There is not a one-size-fits-all approach to training or

meeting needs of these different age groups

Design learning experiences that take into account varying

learning styles inherent in all employees

Development should be meaningful and aligned to

organizational strategy.

Institute viewed as key enabling strategy.

Next steps: leadership/supervisory development programs

for all NF leaders, mini training sessions on high priority

customer and acceptance challenges