New Feature AdoptionNew Feature AdoptionBest PracticesBest Practices

C ind y Burre s s , MPH , BS NC ind y Burre s s , MPH , BS N

VP C lin ical S e rvice sVP C lin ical S e rvice s

North Florid a Me d ical C e nte rs , Inc.North Florid a Me d ical C e nte rs , Inc.

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New Feature AdoptionNew Feature AdoptionBest PracticeBest Practice• Asse ssm e nt

• Proje ct Manage m e nt

• Train ing and O ngoing S upport

• C om pliance Monitoring

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Assessment: “You are Here”Assessment: “You are Here”

• C lin ic C ulture

– Th ink about curre nt U se rs and Role s

– U nd e rstand curre nt workflows

– Id e ntify Le ad e rsh ip (Formal / Informal)

– Super Users

– Champions

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Project ManagementProject Management

• R e ce iving Inform ation from S ucce s sE H S

• E -m ail ale rts of ne w functionality

• C lie nt Announce m e nts

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Project ManagementProject Management

• R e vie w of R e le ase Note s

• Id e ntify ne w fe ature s , functionality

• Id e ntify barrie rs or workflow change s

• Im ple m e ntation s trate gy – one s ite at a tim e

or syste m wid e

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Project ManagementProject Management

• Knowing whe n it’s the right tim e

• U pgrad e sche d ule s

• Pre pare the te am

• Workflow ad justm e nts

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Project ManagementProject Management

• E ffe ctive C om m unication to S taff

• C le ar, C oncis e , and C ons is te nt

• O btain ing “buy in”

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Training & Ongoing SupportTraining & Ongoing Support

• Train, Train, and Train again… .

– C ons id e r Le arning S tyle s

• U se your re source s

–We binars

– Re cord e d C lasse s

– S upe r U se rs

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Training & Ongoing SupportTraining & Ongoing Support

• O ngoing S upport

– VNC

– Forum (available in the U nive rs ity)

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Compliance MonitoringCompliance Monitoring

• O ld H ab its are H ard To Bre ak

• Monitoring Tools

– Bus ine ss O bje cts

– C E M

– Me aningful U se D ashboard

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Compliance MonitoringCompliance Monitoring

• O btain and give fe e d back re gularly

• C e le brate succe s s

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Th is Powe rPoint was pre se nte d at the 201 1

S ucce ssE H S C ustom e r C onfe re nce . For

m ore inform ation, vis it:

http ://www.succe s se hs .com /.

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