Alaa El-Din Hassan Mohamed Hassan

Objective I'm looking for a good opportunity in a reputable firm that uses my experience and add to my skills.

Personal Information

Date of birth: 03/05/1977 Place of birth: Cairo Egypt Nationality: Egyptian Marital status: Married Military status: Exempted

QualificationsSummary

High skills in problem's diagnostics. Speed and accuracy of work. High productivity.

Summary of Skills

Requirements analysis & problem solving. Excellent customer interface skills. Good written and verbal communication skills (In both Arabic & English Languages). Highly self-motivating / self-starting. Ability to learn and apply experience Ability to improve technical skills Good knowledge of operations of various types of vehicles Sound knowledge of vehicle maintenance and repair procedures Highly experienced in handling vehicles and tools

Computer Skills Excellent experience in Windows Operating System. Excellent experience in Microsoft Office. Excellent knowledge in dealing with diagnostic tools like (Clip, Nxr, xr25, Vas and

Examiner, etc….). and all applications of ELSA

End user Training and T.C. Manager

2/2010 till Date Training and Technical support manager.

Results - oriented and dedicated professional is six years of experience in developing comprehensive training program and improve employee development. Demonstrated success in managing open door investigation and employee relations through multiple company team leader and facilitator who motivates and cultivates teams to achieve optimal performance. Expert in developing training materials. Curricula and material, and program.

Analyzed product failures and identified root cause and prepared resolutions for problems. Developed and trained various Workshop technicians. Managed work and ensured compliance to all standardized processes.

55El M'zana Street, Cairo Egypt. Phone (2) (02) 29758263 Mobile (2) (012(23551539E-mail: alaaddin_h@yahoo.com

Professional Experience

Developed programs and analyzed internal issues and recommended corrective actions. Provided technical support to all workshop employees. Supervised effective working of technicians and maintained all equipment appropriately. Monitored customer equipment's and made necessary repair work and calibrated processes. Participated in management meetings for various operations.

2/2007-2/2010 Al-ACA Company (Al Aksa commercial agencies) as Service Manager

Communication responsible for any technical issue between ACA and the other companies.

Technical support for all of our brands. Responsible for loading department. Manage the team assigned for Skoda, Hyundai and Fiat vehicles. Interfering in technical faults diagnosis & solving the sophisticated problems. Developing the technician's technical skills. Ensuring high level of technical skills. Auditing the jobs to minimize the returned ones. Measuring and ensuring customer satisfaction.

2/2007-2/2010 Workshop manager

Manage the team assigned for Skoda, Hyundai and Fiat vehicles. Interfering in technical faults diagnosis & solving the sophisticated problems. Developing the technician's technical skills. Ensuring high level of technical skills. Auditing the jobs to minimize the returned ones. Measuring and ensuring customer satisfaction.

8/2006-2/2007 Al-Forsan Company Renault Maintenance Team Leader

Supervising the team assigned for the Renault cars. Interfering in technical faults diagnosis & solving the sophisticated problems. Developing the technician's technical skills. Ensuring high level of technical skills. Auditing the jobs to minimize the returned ones. Measuring and ensuring customer satisfaction.

5/2003- 8/2006 Egyptian International Motors “EIM” Started as a service engineer to reach as a quality Controller

Repair mechanical and electronic faults. Interfering in technical faults diagnosis & solving the sophisticated problems. Reporting unusual defects to the workshop manager. Training new technicians.

Ensuring high level of technical skills. Auditing the jobs to minimize the returned ones. Measuring and ensuring customer satisfaction.

4/2002- 4/2003 New Coldest (Air Conditioning Co.) Service Engineer

Installation of all types of air conditioning. Maintenance of the air conditioning units.

Education B.Sc. in Mechanical power Engineering, Faculty of Engineering, Helwan University(2002) The graduation project :( Air to Air heat pump).Degree of project: Excellent

Training inCzech Republic

Technical training course organized by Skoda auto Czech Republic At Czech Republic at 02/2014 about.

Skoda diagnostics (including ODIS service) Octavia III Octavia III – chassis and assistance systems Petrol engines EA 211 , EA 888 III Diesel Engines EA 288 Skoda Octavia III Diagnostics in Practice 02E transmission design and function 0am transmission design and function Comparison of both transmission DSG transmission diagnostics Repair technology procedure Practicing on vehicles equipped with DSG transmissions Practicing on individual transmissions

    Course name: Service Manager “Level 01” August2012

        

  Technical training course organized by Skoda auto Czech Republic “Engine and Automatic transmission ” 02/ 2012

KGJ automatic Gearbox mechanics (gears , torque converter and assemblies) KGJ hydraulic system KGJ electronics KGJ overhauling KGJ shift lever assembly KGJ performance test Diagnostic tips BSF Engines mechanics BSF  Engines cooling BSF  Engines lubrication BSF Exhaust system

Training in Renault academy

Training in petro Jet Co.

BSF Engines electrical system (starting system and alternator) BSF Engines management system (including fuel and ignition system) BSF Engines overhauling Engines performance test Diagnostic tips  API – actual technical / product information Electrics, Electronics and Diagnostics

Technical training course organized by Skoda auto Czech Republic At Czech Republic 2010 about

Service system Diagnostics Fault finding Electronics

Renault Maintenance EIM Renault Product Support EIM Turbo Charger EIM Air Power Compressor EIM Marine EIM Heavy machines (komatsu Co.) EIM Renault Electricity and Injection EIM Electro mechanics prepare course EIM

Diesel and petroleum engine workshop Petro jet Quality Controls & engines test Petro jet Heavy machines workshop Petro jet Milling workshop Petro jet

Interesting General interest in Sports specially swimming and tennis. Surfing the internet.