new consultant basic packet - mks design...
TRANSCRIPT
New Consultant
Basic Packet
1
Skin Care Class Script: Miracle Set & “You are Gorgeous” Closing Sheet
Starter kit Cotton Balls Foundation Primer Headbands
Tray set up inserts Look Books 2 Liquid foundations (Ivory & Bronze)
Roll of Tickets “You are Gorgeous” Closing Sheet Product to Sell
Squirt tray with N/D Cleanser, Day Solution and skin type moisturizer
As guest arrive
Have guest fill out customer profile card Welcome: Thank you SO much for being here tonight.... and a very special thank you to _________ for sharing her pampering with you!
Hostess Incentives o When you fall in love with anything today you get to take it home
and _______ earns hostess credit for your purchases o She gets to open the gift in the center of the table when 2 people
book their own pampering appointment to share with a few friends
Tell a little about me! (Keep short) Now let me introduce myself so I am not a stranger anymore, my name is _____ and I have been building my Mary Kay business for _____. I am on a MISSION.
To enrich women's... lives, emotionally, spiritually and financially. I have a VISION.
To help women think outside of the box and know that ALL things are possible.
I have a GOAL. Move up into leadership which is the top 2% of the company. This will
allow me to ________! By you being here tonight you are helping me with my MISSION, VISION and my GOALS!
Today’s Agenda Talk a lot about Skin Care! One on one consultation at the end
o Book follow-up/glamour appointments o Do some shopping
Prize give-a-ways
Supplies
2
Tickets Give everyone a ticket for being here today!!!
Today we are going to try our POWERHOUSE SKIN CARE SYSTEM called the MIRACLE SET!
Works safely with all skin types, even sensitive skin Proven to improve conditions such as Rosacea, Eczema, & Psoriasis Fragrance-free, Oil-free Products will last 3-4 months depending on use
There are 5 Essentials steps to taking care of your skin?
Can anyone name one of the steps for a ticket?
1. Cleanse 2. Exfoliate 3. Tone & Tighten 4. Moisturize 5. Protect
Can anyone tell me how many days you age w/o doing these steps? (12days)
Now before we get going, I’m going to ask you to save a little product in the bubbles for something amazing we will do at the end! Bubble 1:
3 in 1 Cleanser: o Cleanses, exfoliates and freshens all in one step
Be sure to always cleanse using an upward and outward motion
because GRAVITY PULLS ON US 24/7. It pulls on our FACE, BOOBS and BUTT! To work against gravity so we go upward.
Apply the 3 & 1 cleanser to your face then remove with your cloth Remember to avoid the eye area. Bubble 2: Day Solution:
Has SPF 35 to protect against sun rays. Energy for your skin Tones your skin
Go ahead and apply the day solution all over your entire face, avoid your eyes
3
Night Solution: The Pink and Purple Nutribeads are filled with vitamins and peptides.
They burst open @ night to redeposit what the environment draws out during the day.
Calming peptides help to relax expression lines
Now, pinch the back of your hand? How does it feel? Apply Solution to the back of the hand. Someone remind me when 10 minutes is up. I want you to see something awesome! Bubble 3: Age Fighting Moisturizer:
Moisturizes and hydrates for up to10 hours. Patented* complex to accelerate the skin's natural renewal process,
revealing firmer, smoother skin with fewer lines and wrinkles. The difference in a hydrated face and a non hydrated face is a grape verses a raison.
Even people with oily skin need a moisturizer Now, let’s review:
3-1 Cleanser and moisturizer is basic skin care, like brushing your teeth. Day and night, you never miss
Day and Night Solution is like flossing your teeth Bubble 4: Foundation Primer:
Best keep secret of the STARS! SPF 15* acts as an invisible “buffer” that not only fills in imperfections,
but also acts like a “magnet” to give your foundation real staying power.. Diffuses light which helps reduce the appearance of fine lines, wrinkles
and pores Not only oil-free, but also contains an ingredient that absorbs excess oil
as an added bonus!
PLAY TICKET MARKETING (While primer dries) Ask me a question about the MK business opportunity and get a ticket or
MRS CAB, however you share marketing 1st person to ask ? gets 5 tickets and there is a bonus ? worth 5 tickets!
4
Largest Bubble: Foundation:
Final step to the skin care regimen Not part of glamour Gives flawless finish Protects your skin from the environment 2 houses one painted the other is not after a year which one will look
better? o Painted because it’s protected!
DOESN’T YOUR FACE FEEL AWESOME? If no one reminded you to check the back of the hand do it now. What’s the difference? Elasticity! Do hand-cial on right hand
Cleanser Day Solution Moisturizer Foundation Primer Foundation (use liquid foundation for best results)
Left Hand Foundation only
Compare the two hands o Which one looks the best?
Play Referral Game (use back of Customer Profile Card) Use this time to clean up
If you had fun today the greatest gift you can give me is referring me to your family and friends.
Must be 18 Not sitting at this table Local Get a ticket for each name
Do Satin Hands @ the Sink with the hostess
5
Roll-up Bag Table Close - Romance each pocket and benefits
Roll-up Bag Set up: Pocket #1 Miracle Set Pocket #2 Microderm Set Pocket #3 Eye TW Firming Eye Cream and Makeup remover Pocket #4 Foundation Brush, Foundation Primer and Foundation
Pass out Closing sheet and Look Books (optional) and go over each set Set #1 : Ultimate Miracle Set…this includes the Timewsie cleanser, moisturizer, day/night solution, microdermabrasion step 1 and step 2, firming eye cream, your choice of foundation, oil free eye makeup remover, foundation brush, primer, and roll-up bag!! The retail value is $293 dollars but today's special is only 219 (say softer than retail cost)
Set #2: Miracle Set…this includes the Timewise cleanser, moisturizer, day/night solution, your choice of foundation, primer, and foundation brush. The retail value is $154 dollars but today's special is only 119 (say softer than retail cost)
Set #3: Basic Set…this includes the Timewise cleanser, moisturizer, your choice of foundation, and foundation brush. The retail value is $74 dollars but today's collection special is only 59 (say softer than retail cost)
Want something more???? (Hold Up TIMEWISE REPAIR set) How about the Miracle Set on Steroids!!
This is our Most Advanced skin care with UVA/UVB protection, retinol and plant stem cells. If you want the best this is it!!!
Reduce the look of deep lines and wrinkles. Recapture youthful volume, Go back in time, and lift away the years.
Today I will allow you to substitute the retail cost for this into Set #1 to take advantage of the collection special today!
Everyone grab a pen and write the following on your sheet:
Write the #10 beside set 1 beside set 2 write the #6 beside set 3 write the #2 at the bottom sheet write Private Glamour Appt w/a #5 beside it
I want to give lots gifts so if you know tonight that you want to take home ANY of these sets, your girlfriend ____ is going to give you the amount of tickets beside the set. Who needs tickets??
6
Remember, at the bottom you wrote private glamour appointment? Well, when you hold yours with a couple of friends, just like you joined _____ today; you will get 5 extra tickets! And you see that extra gift in the center of the table, only YOU can give ______ (hostess) that gift!! When at least 2 of you book an appointment to share with friends _____ gets to open it and believe me she WANTS what's in this bag!!!
And lastly, take a look at #6, I know MK may never be for you, but I am in a training program in order to (what’s your next position), and my director has challenged me to ask phenomenal women like you if they would you be willing to listen to a short marketing recording. Just for helping me out today, you will get 10 more tickets AND your name will go into a drawing for a COACH HAND BAG!! Who wants more tickets!!
I hope you had as much fun tonight as I did! When you complete this entire sheet you will go into the monthly drawing for $100 in FREE PRODUCT and I will get credit for pampering you today! So make sure to fill it out completely.
Next we are going to meet individually because your skin care needs and finances are completely personal. Does anyone need to leave first???
7
Individual Close: (Glance over their filled out “You are Gorgeous” Sheet)
1. Did you have fun today?
2. How does your face feel? Any questions?
3. Let’s go ahead and book your follow up glamour appointment! (look at question #5 on the Gorgeous sheet to see if she wants a Private or Group appt.)
4. So looking at #6 I see you would like to take home the ______ set today!
(up sell one item) How would you like to take care of your order?
5. (Look at #6 & 7 on Gorgeous Sheet) If 0-4 circled say “You know, _____, I know that Mary Kay is probably not
for you but I shared my mission and vision with you today – would you consider helping me out with a BIG goal? I need to get the opinion of 10 sharp women this week and I’d love yours. You may know someone who would really benefit from the opportunity and you could be a scout for me! What do you say?
If 6-9 circled say “You know,_____, I really enjoyed getting to know you today. I would love to hear what you think of our opportunity! Would you consider giving me your opinion of the marketing plan?
Give recruiting information book a date and time to follow-up with her in the next 48 hours
If 10 circled, get the agreement out and give it to her with a pen. “I see you’re a 10! I’m so excited to have you join my team!”
GIVE GOODIE BAG!
Debut Skin Care Class
Inviting Guests:
Use your contact list to invite at least 20 guests as cancellations will occur.
Call or text this Script: “Hi! It’s __________. I’m excited to share with you that I became
a consultant with Mary Kay. I would be honored if you would be one of my very first
practice faces at my debut on__________ at__________. I picked you because I know
that you will laugh with me and not at me. Can I count on your face?”
If they cannot attend, “My goal is to practice on 30 faces by ___________ is there any
reason why I couldn’t borrow your face?” Set the date and time. “If you want to share it
with 2 or more friends, you would be considered a hostess and you can receive hostess
credit. Would you like to do that?”
Send a thank you confirmation postcard of their attendance. Also send a postcard
confirming the other appointments that you book.
Setting Up:
Sink: Satin Hands Set and Satin Lips Set, Wash Cloths, Paper Towels
Guests Place setting: Profile Card, Pen, Beauty Book, Head band, 2 cotton balls, sponge
tip applicator, mascara wand, mirrored tray with insert, cup cake paper & brush if using
mineral powder foundation
Table Display: Glamour Kit (see website for details), Miracle Set, Firming Eye Cream,
Foundation Primer, Travel Roll Up Bag, Cream Eye Color, Mascara, Lip Gloss, Oil Free Eye
Make Up Remover
Gift for Hostess if having it at another location than your home. (Travel Size Hand
Cream)
Set Sheets (Shows the products in boxes) print and put in plastic page protectors
Close Sheets (Paper that has the closing questions and place for referral names)Set
Sheets (Shows the products in boxes) print and put in plastic page protectors
Close Sheets (Paper that has the closing questions and place for referral names)
Office area: (Away from table) Date book (with open appointment times highlighted)
sales slips, Calculator, Hostess Packets, Pen
10 minutes before arrival time: Fill trays with Day Solution, Night Solution, Firming Eye
Cream & Foundation Primer
Refreshments: If possible have someone else serve AFTER the presentation. Make it
simple – Cookies and Iced tea. It’s important for you to be in the office area to learn to
close.
How to put together your Glamour Kit : Brush Collection
Brush Cleaner
Mini Compacts each filled with: Blue Eyes: Sweet Cream, Honey Spice, Stone mineral eye colors & Shy Blush Cheek Hazel/Green Eyes: Precious Pink, Rosegold, Copper Glow eye colors & Strawberry Cream Brown Eyes: Sweet Cream, Gold Coast, Driftwood mineral eye colors & Sparkling Cider Cheek Neutral: (everyone can wear) Moonstone, Hazelnut, Driftwood & Sunny Spice Cheek
True Dimensions Natural Beaute Lipstick*
Fancy Nancy Lip Gloss*
Black and Deep Brown Eyeliner*
Neutral Lip Liner*
Alcohol Wipes (to clean eye and lip liners), Spatula, Sponge Tip Applicators
*These items are placed inside of 4 Mini Compacts which goes into the zippered bag in the brush collection.
OPTIONAL: (these items can be stored in mesh zippered pouch in Brush Collection)
Compact mini filled with light to medium bronzing powder
Café Au Lait or Pink Luster Lip Gloss (or any other colors you like)
First Blush or Rosette True Dimensions lipstick
Lash Primer with mascara wands, Facial Highlighting Pen (shade 2 and 3)
Eye Primer, Concealers (ivory 2 and beige 2), and Makeup Finishing Spray
Mascara Samplers or Mascara w/ wands
(Original version created by Sr. Director Amy Duncan—this version by Director Heather Pratt)
Undertone TW Liquid Medium Coverage
Mineral Powder
CC Cream EP Crème-to-
Powder Concealer
Pressed Powder
Highlighting Pen Shade
Day Radiance Cream
Former Crème-to-Powder
P Ivory 1 none Ivory .5 Very Light none Ivory 1 Ivory 1 1 none none
Y Ivory 2 none Ivory .5 Very Light none Ivory 1 Ivory 1 1 none Ivory .5
P Ivory 3 Ivory 105 Ivory .5 or 1 Very Light Ivory 1 Ivory 1 Ivory 1 1 none Ivory .5
Y Ivory 4 Ivory 100 Ivory .5 or 1 Very Light none Ivory 2 Ivory 1 2 Antique Ivory Ivory 1
Y or O Ivory 5 Ivory 200 Ivory 1 Light to Med. Ivory 2 Ivory 1 Ivory 2 1 Buffed Ivory none
P Ivory 6 Ivory 104 Ivory .5 or 1 Very Light Ivory 3 Ivory 1 Ivory 1 1 Soft Ivory Ivory .5
VP Ivory 7 Ivory 204 Ivory 1 Light to Med. Ivory 4 Ivory 2 Ivory 1 2 Blush Ivory Ivory 2
Y Beige 1 Beige 300 Ivory 2/Beige 1 Light to Med. none Beige 1 Beige 1 1 Fawn Beige Beige 1
Y Beige 2 Beige 400 Beige 1 or 2 Med. to Deep Beige 1 Beige 1 Beige 2 2 Almond Beige Beige 3
P Beige 3 Beige 304 Ivory 2/Beige 1 Light to Med. Ivory 5 Beige 1 Ivory 2 2 Delicate Beige Beige 2
P Beige 4 Beige 404 Beige .5 or 1.5 Med. to Deep none Beige 1 Beige1 2 none Beige 2
none Beige 305 Ivory 2 Light to Med. none Beige 1 Ivory 2 2 Bisque Ivory Beige 2
O Beige 5 Beige 202 Ivory 2/Beige 1 Light to Med. Beige 2 or 3 Beige 2 Ivory 2 3 none none
O Beige 6 Beige 302 Beige 1 Med. to Deep none Beige 1 Beige 1 1 True Beige Beige 1
O Beige 7 Beige 402 Beige 2 Med. to Deep Beige 5 or 6 Beige 2 Beige 2 2 Toasted Beige Beige 4
P Beige 8 none Beige 1.5 or 2 Deep Beige 4 Beige 2 Beige 2 4 none Beige 3
Y Bronze 1 Bronze 500 Bronze 1 Deep none Bronze 1 Bronze 1 3 Mocha Bronze Bronze .5
P Bronze 2 Bronze 504 Bronze 1 Deep Bronze 1 Bronze 1 Bronze 1 3 none Bronze 1
GO Bronze 3 Bronze 507 Bronze 2 Deep none Bronze 1 Bronze 1 3 none none
P Bronze 4 none Bronze 2 or 3 Deep none Bronze 2 Bronze 1 4 none Bronze 1
GO Bronze 5 Bronze 607 Bronze 4 Deep Bronze 2 Bronze 2 Bronze 1 4 Rich Bronze Bronze 2
Y Bronze 6 Bronze 600 Bronze 3 Deep none Bronze 2 Bronze 1 4 Walnut Bronze Bronze 2
WB Bronze 7 Bronze 708 Bronze 5 Deep Bronze 3 Bronze 2 Bronze 2 4 Deep Bronze none
WB Bronze 8 Bronze 808 Bronze 5 Deep Bronze 4 or 5 Bronze 2 Bronze 2 4 Mahogany Bronze none
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** Please note that Day Radiance Cream and Former Crème-to-Powder foundations are discontinued. However, you may have customers, who used these products/shades.
Foundation Conversion Chart
Information below consolidated from Mary Kay InTouch and Robert Jones. Use these suggestions as a starting point. (Updated 25feb15)
AAfftteerr FFiirrsstt PPrroodduucctt SSaallee,, FFaacciiaall aanndd//oorr PPaarrttyy......
By entering each customer in the myCustomers business tool at www.marykayintouch.com you are
populating a database for future use in customer-related applications.
This step is very, very important.
1. Enter each customer’s profile into myCustomers at www.marykayintouch.com.
0 Click on Business Tools (top of home page)
0 Click on myCustomers
0 Click on ADD a Customer
2. Enter each customer’s sales ticket into myCustomers at www.marykayintouch.com
0 Click on Business Tools (top of home page)
0 Click on myCustomers
0 Click on Customer Orders
3. Submit your WEEKLY ACCOMPLISHMENT SHEET online at www.marykayintouch.com. Your MK
business week ends on Saturday night at midnight.
0 Click on Business Tools (top of home page)
0 Click on Weekly Accomplishments
0 Click on Enter Weekly Accomplishments
4. Record your IPAs earned. At the close of each day enter the number of IPAs you have earned on
your weekly IPA chart. (This will be turned in each week to your director. You will be given MK fun
money (MK Bucks) for each IPA earned. MK bucks are turned in twice a year for prizes!
5. Open up your Propay account if you have not done so yet—this will allow you to process credit cards
f or your customers.
6. Start an order on InTouch and save it
7. Add referrals to your contact list. Contact them using referral script. 8. Submit the What Women Want career survey sheet info to your director on www.cindyssuperstars.com found on the left menu bar at the bottom.
* Your director and recruiter are always excited to hear about your sales, facials and parties.
(Original version created by Sr. Director Amy Duncan—this version by Director Heather Pratt)
Finding the Right Shade—Working with Undertones
Ask these 3 questions…
Do you burn easily? If yes, recommend shades with a pink undertone.
Do you burn and then tan? If yes, recommend shades with a yellow undertone.
Do you tan easily? If yes, recommend shades with a olive undertone.
Next…
Decide if she is ivory, beige, or bronze.
Then, find the column below with her correct undertone.
For example, if she is a light ivory with a pink undertone, you would select Ivory 1, Ivory 3, and Ivory 6 to color-stripe test.
questions are You to the shade
your goal is to match the undertone in a customer’s skin. However, sometimes women may have redness, brown spots, or ashy tones that you can move towards a more even tone by working in an opposite undertone.
Yellow can balance redness.
Pink tones can camouflage brown.
Ashy tones can benefit from pink tones as well.
Yellow Olive Pink Golden Orange Warm Brown
Ivory
Beige
Bronze
Ivory 5
Ivory 4
Ivory 5
Ivory 2 Ivory 1
Ivory 3
Ivory 6
Ivory 7
Beige 1
Beige 2
Beige 4
Beige 6
Beige 7
Beige 3
Beige 5
Beige 8
Bronze 1
Bronze 6
Bronze 2
Bronze 4
Bronze 3
Bronze 5
Bronze 7
Bronze 8
Finding the Right Formula—Ask These Questions
1. What is the most important thing that you want your foundation to do?
2. What is your skin type?
3. What kind of finish do you want your foundation to have?
Skin Type Foundation Recommendation
Finish Benefits
Normal/Dry TW Luminous Wear luminous/
dewy
*reduces appearance of
pores, fine lines, and skin
imperfections
*leaves skin luminous,
radiant, and brightened
Combo/Oily TW Matte Wear matte *reduces appearance of
pores, fine lines, and skin
imperfections
*absorbs oil and controls
shine all day
Combo/Oily Endless
Performance
Crème-to-Powder
matte *looks freshly-applied in warm weather *heat and humidity re-sistant *transfer resistant
Oily Medium Coverage natural *stay-true, stay-put color
*controls oil for at least
eight hours
All Skin Types
(dry skin may
need extra
moisturization
product to use
successfully)
Mineral Powder natural/
matte
*blends easily
*buildable coverage
*controls shine
*long wearing and transfer
resistant
All Skin Types CC Cream natural *eight benefits in one
step—protect, brighten,
correct, minimize redness,
conceal, hydrate, reduce
visible signs of aging, and
defends
Agenda:
As guests arrive treat them to Satin Hands and Satin lips. First apply the lip mask, then
the Satin Hand Softener, Satin Smoothie Hand Cleanser – Wash off, dry hands and use
damp paper towel to wipe off lips. Apply lip balm and hand cream.
Guests sit down and fill out the profile card.
Finish filling trays with the appropriate skin type (Normal/Dry or Combo/Oily)
Stripe/Match foundation shade and add to tray – Mark the back of the profile card with
the color
Skin Care Class (Follow along and take notes) Help with Wash Cloths
Serve Refreshments
Personal Close: You will observe how to close the sale, how to fill out a sales slip,
booking the second appointment, booking a Pearls of Sharing conversation
Fill the orders after everyone is finished unless someone has to leave early.
Use the “After the Sale” sheet found on the website www.futurechampionsarea.com under Training, Skin Care Presentation to help you with the paper work.
Confirm with Cindy before placing your product order from your debut.
Referrals
Name Phone Number
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
1. What is something new you learned?
2. Are you satisfied with the your glamour look today? Yes No
3. Which set would you like to take home with you today?Ultimate Glamour Perfectly Pretty Dash Out The Door
4. At your next appointment would you like to share it with friends?1-2 friends 3 or more friends and earn free product
5. Would you be interested in giving me your opinion of our opportunityand be entered to win a free Michael Kors gift?
Yes No Maybe
6. On a scale of 1-10, what is your current interest level in becoming anIndependent Mary Kay Beauty Consultant?
1 2 3 4 — 6 7 8 9 10 I’M READY, SIGN ME UP! (5 is not an option)
Name:
Phone: Date:
Consultant:
OR
OR
Set #1: Ultimate Glamour
Brush Set Filled Compact Lip & Eyeliner
Lip Gloss Mascara
Eye Primer Oil Free Eye Make-Up Remover
Foundation Primer Concealor
Foundation & Foundation Brush Finishing Spray
Set #2: Perfectly Pretty
Filled Compact Lip & Eyeliner
Mascara Foundation & Foundation Brush
Retail Value: $284
Today’s Special: 239
Retail Value: $142
Today’s Special: 129
Set #3: Dash Out The Door
CC Cream Bronzer
Cream Eye Color Lip Gloss
Mascara
Retail Value: $81
Today’s Special: 69
Referrals
Name Phone Number
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
1. What is something new you learned?
2. What is the biggest change that you noticed?
3. Are you satisfied with the type & shade of foundation you used today? Yes No
4. Which set would you like to take home with you today?Ultimate Miracle Miracle Basic
5. At your follow-up appointment, would you like to share it with friends? 1-2 friends 3 or more friends and earn free product
6. Would you be interested in giving me your opinion of our opportunityand be entered to win a free Michael Kors gift?
Yes No Maybe
7. Please circle the answers to the following questions with A, B, or CA= Yes, I'm ready to begin today!B= Buy me a cup of coffee and answer my questions, it's FREEC= I want to be a happy customer and pay regular price
Name:
Phone: Date:
Consultant:
OR
OR
OR
Set #1: Ultimate Miracle Set
TimeWise® Cleanser TimeWise® Moisturizer
TimeWise® Day Solution TimeWise® Night Solution
TimeWise® Microdermabrasion Step 1: Refine TimeWise® Microdermabrasion Step 2: Replenish
TimeWise® Firming Eye Cream Your Choice of Foundation or CC Cream
Oil Free Eye Makeup Remover Foundation Brush Foundation Primer
Travel Roll Up
Set #2: Miracle Set
TimeWise® Cleanser TimeWise® Moisturizer
TimeWise® Day Solution TimeWise® Night Solution
Your Choice of Foundation or CC Cream Foundation Primer Foundation Brush
Retail Value: $299Today’s Special: $259
Retail Value: $156
Today’s Special: 129
Set #3: Basic Set
TimeWise® Cleanser TimeWise® Moisturizer
Your Choice of Foundation or CC Cream
Retail Value: $64
Today’s Special: 59
How to set up an interview script
(Her name) , I have been chosen for a (middle management or
management) position in Mary Kay Cosmetics. As part of my
training I need to share the Mary Kay Story with at least 10 sharp
women in the next 10 days. This is where my director presents
the Mary Kay story, you listen, and I take notes. You are under
no obligation whatsoever. In fact, we don’t want anyone in Mary
Kay who doesn’t want to be. You will receive a $10.00 gift
certificate just for listening, and it will only take between 15 to 20
minutes of your time over a cup of coffee or lunch. Can you help
me out? My director will be in town on ________ and
__________. Which date is better for you?
Be quiet until she speaks. Answer her questions and put her at ease. Make sure to schedule the appointment right then (on the spot. . . not later). Make sure you get all her phone numbers. Thank her! DO NOT try to sell her on the company and DON’T keep her on the phone. Resist the temptation to give her facts right then. That is your director’s job.
Whichever one applies
Booking Script
Hi ____________, this is _______________(identify your connection with this person….school, church,
a friend of so and so), Do you have a quick minute? GREAT! I just started my business as a beauty con-
sultant with Mary Kay Cosmetics and the reason for my call is___________________( I need your help,
opinion, practice for my 1st 30 day goal OR I am looking for face models for Monday night/ I am in a
project to get the opinion of 30 people on our skincare...) and I thought of you because I ...admire you,
know how you always like to look great, are reliable….. Is there any reason why you couldn’t help me
out? GREAT! I am booking my appointments this week ______ or _____, which would work best with
you? Great, morning or evening? 6:30 or 7? Great! And you know _________, if you want to share that
appt with a couple friends, you can earn free product AND help me out even more with more faces! Can
you think of someone who might like to join you? .
Recruiting Script
Hi__________________, this is ________. I am so glad I caught you at home! Do you have just a quick
minute?? GREAT! I LOVE what I do and if you have known me for very long, you probably know that!
One of the GREAT things is that we get to pick who we want to work with and _____________ I would
LOVE to work with YOU! I don’t know if Mary Kay is something you have EVER thought about for
yourself, but with your great –(sincere compliment), I just think you owe it to yourself to hear more about
the company. I also know that you would never make any decision without having all the facts, right?
Would you be open to just listening to what Mary Kay offers women today? Great! We could do a (3 way
call, fun, fast facts, sit down for coffee, etc) which would work best for you? Great! Let’s go for the 3
way call– would daytime or evening work best for you-how about tonight? Great! I will call my Director
as she presents the info and then I take notes as you listen and learn! It really helps me with my training
___________, so just for listening and helping me out, I will give you a free _____________________ .
8 Point Close
1. Did you have a good time tonight?
2. Doesn’t your face feel great?
3. Until your follow up facial, did I answer all your questions?
4. Out of all the sets I showed you tonight, which would you most like to take home with you?
5. How would you like to take care of that?
6. The next thing we need to do is set up your follow up facial, which would be better for you, the be-
ginning of the week or the end of the week? 7:00 or 7:30pm?
7. ______ at every skin care class I always select a couple of people that I would like to have as my
future hostesses, (pause) and tonight I have selected you. Tell me, (pause) is there any reason why
when we get together for your follow up facial you couldn’t invite a few friends to share it with you
and have a class? I think you would be a great hostess!
8. I always select a least one person that I think would be great doing what I do. Is there any reason
why you couldn’t meet me for coffee or lunch so I may share with you how we make money in Mary
Kay?