never say “i don’t know” to your cio - why unified monitoring is the only approach for modern...
TRANSCRIPT
You Never Want to say “I Don’t Know” to your CIO
Without Unified Monitoring you may have to!
December 05, 2013
Michael ShannonDeployment Architect, Zenoss
Deepak Kanwar Marketing Strategist, Zenoss
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Webinar Logistics
• All lines are in listen-only mode
• We will answer questions throughout and at the end, so please post questions early and often
• Link to webcast recording will be emailed shortly after the show
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- Google+ https://plus.google.com/u/0/+zenoss/posts
© 2013 All rights reserved.
© 2013 All rights reserved.
3
Agenda
Why are dedicated monitoring tools failing and are a detriment to efficiency
How do benefits of a monitoring solution extend beyond Incident Management
Why is unified monitoring the only approach for modern datacenters
Q&A
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Zenoss at a Glance
Cool Vendor inIT Operations 2010
Best Monitoring Toolfor the Cloud
• Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud providers• New approach to both technology and business• Provides Unified monitoring across Legacy, Virtual & Clouds
• Leading Commercial Open Source Player in Category• Large Global Footprint: 2.4M Downloads, 35K Organizations, 175
Countries• Large Active Community: 105K Members• Rapid Innovation & Lower Costs
• Fast Growing Enterprise Management Software Company• 2010, 2011,2012 Inc 500• 2011, 2012 , 2013on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service
Provider• Enables public, private and hybrid cloud scenario
© 2013 All rights reserved.
© 2013 All rights reserved.
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CEOs view IT as a Key Differentiator
More Expectations More Scrutiny More Resources
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Why you don’t want to say “I Don’t Know”
Your CIO may be a LITTLE less subtle
© 2013 Forrester Research, Inc. Reproduction Prohibited 7
The New IT Operations Reality“How many different technology monitoring tools/solutions are in use at your organization today?”
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013
Base: 157 North American IT decision makers
29%1,000 – 10,000 physical & virtual Servers
33%500 – 5,000 Network components
32%161 or more applications (web apps, server/client)
53%8 or more physical locations/sites
29%200 or more storage components (SAN, NAS)
1/3 have 10 or more
tools
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Poll
• What does your environment include?• Legacy and virtualized
• Legacy, virtualized, private cloud but no public cloud
• Legacy, virtualized, public cloud but no private cloud
• Legacy, virtualized, public & private cloud
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The New Face of IT
Virtualized pool
Legacy Infrastructure
Converged Infrastructure
Private Cloud
Private Cloud
Public Cloud
Public Cloud
M
M
M
M
M
M
MM
M
M Monitoring
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Point Tools are Just Not Working
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Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013
Base: 157 North American IT decision makers
Disruptions are common
Resolution takes time
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Figuring Out What is Wrong is Challenging
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41% Root Cause Analysis can take between 1 hour and 5 days
72%Determining the root cause requires human intervention
63% Need 4-10+ Full Time Employees to address a major disruption
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013
Base: 157 North American IT decision makers
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Root Cause Analysis AKA Mean Time to Know AKA Duration of “I Don’t Know”
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MTTR is heavily dependent upon MTTK
MTTK: Mean Time To Know, time required to determine the root cause of an issue
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013
Base: 157 North American IT decision makers
UNIFIED MONITORING
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© 2013 All rights reserved.
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Unified Monitoring Solution
• Single solution that can monitor• Legacy Infrastructure (servers, storage, networking, databases
etc.)
• Virtual Infrastructure (vSphere, Hyper-V, XenServer etc.)
• Private Clouds
• Services running on public clouds
• Provides actionable IT Ops business intelligence for functions beyond Incident Management
• Consolidated view of events
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Unified monitoring solution – servers, storage, networking etc.
Easy setup and monitoring configuration
Agentless monitoring
Software As A Service (SaaS) option
Compelling solution roadmap relevant to your challenges
Open source solution
Time based (14 day to 3 month) trial version with full functionality
Strong customer community
Documented customer adoption case studies
Subscription license
Freemium version available with limited functionality
Industry awards
23%
6%
8%
13%
6%
11%
8%
8%
9%
4%
3%
1%
16%
13%
15%
8%
12%
9%
11%
4%
5%
3%
3%
9%
17%
13%
13%
12%
6%
6%
10%
4%
10%
1%
Ranked 1 Ranked 2 Ranked 3
“If you were looking to select a monitoring solution in the future, what factors would influence your decision to purchase?”
Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, August 2013
Organizations are seeking Unified Monitoring
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Unified Monitoring Solution - Zenoss
Legacy
Virtualized
Private Clouds
Public Clouds
Operating Systems
ZenPacks to extend the capabilities
Integrates into
This is a subset of what Zenoss monitors
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Zenoss Service Dynamics – Unified
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Resource Manager
Impact Analytics
ZenPacks•Bring extensibility to Zenoss platform
•Add capability without rip & replace
Resource Manager• Unified full-stack monitoring• Topology modeling and
visualization• Large scale event
processing• Multi-instance event
aggregation
Service Impact• Real time service
dependency mapping and impact analysis
• Automated root cause analysis
Analytics• Service Level Reporting
from a Single Dashboard. • Trends & Patterns to help
Root Cause Analysis• Input for Capacity planning
& infrastructure optimization
ZenPacks
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Transforming IT Operations
Virtualized pool
Legacy Infrastructure
Converged Infrastructure
Private Cloud
Private Cloud
Public Cloud
Public Cloud
M
M
M
M
M
M
MM
M
M Monitoring
© 2013 All rights reserved.
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Designed for Efficiency and Productivity Service Context to shorten MTTK
Fault and performance data
for services as well as infrastructure
components
20 © 2013 All rights reserved.
Designed for Efficiency and ProductivityAutomates Root Cause Analysis
• Identify possible causes for service disruption
• Communicate the source of the problem
• Provide a head-start on service restoration"We see problems or alerts much sooner on subsets of web cluster or staging nodes that we are able to catch before they actually make it to production." Scott McCool, Web Hosting Manager Nature.com
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IT Asset-Service RelationshipsChange Management & Maintenance Windows
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Identify services supported by a component
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Designed for Efficiency and ProductivityProvides a Unified View of all Your Business Services
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Business Intelligence for your Capacity Planning Identifying KPIs and Trends
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Preventive AnalyticsMining your Data for Event – Alert Relationships
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DEMO
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Summary
• Complexity within Datacenters is causing disruptions and downtime
• Point tools just do not work for the Cloud Era Datacenter – do not provide a holistic view or intelligence for RCA
• Unified monitoring tools are absolutely needed to shorten MTTK & downtime
• Zenoss is a Unified Monitoring solution that brings value beyond Incident Management• Capacity Management
• Infrastructure Optimization
• Change management
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Q&A
For more information:
www.zenoss.com | blog.zenoss.com
toll-free +1-888-936-6770
Thank You
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