Top Management

Management Representative

(MR)

Business Develiopement

Projects

Administration

Information Technology

Legal

Security

Information Security

Human Resource

Information Services

CDPU

Operations

Quality

Finance

Sales Process

Bid Proposal process

Initiation

Hand over the Embassy details to Projects after Bid acceptance

Planning

Property Selection

Refurbish-ment Procurement

Procurement of IT

equipments & Softwares

Physical Security

readiness

Agreement Assistance

Security Vulnerability

Test

ExecutionVAC

Inaugration

Project Handover &

Closure

Screening of Candidate

Application & fee

collection

Data Entry & Backend

Verification

Submission to Embassy

Retrieval from

Embassy

Pass back to Applicant

Collection & Analysis of

Voice of Customer

Prepare Daily

Reports on Collection

Customer Complaint Handling

Collection & Analysis of

Voice of Mission

MIS to Mission & Management

Verfification & Setup

Local Legal Compliance for

VAC

Security Arrangement

Hand Over to Operations from Different Departments

Collect manpower

Requirements from Different Deparments

Recruitment Induction

TrainingTraining

EffectivenessPerformance Improvement

Budgeting & Pricing Done

for New Projects

Remittance of Visa fee

Enter Data as per

Embassy Requirement

CDPU Set up

Perform Security tests for

Applciations & Softwares

Identify Call Centre Vendor as per requirements

Provide training to Vendors

Moniter the Call centre activities

Insurance Process

Quality Management System (QMS)

ISO 9001:2008

Document & Record Control ProcedureQMS Clause no. 4

Define Qualty ObjectivesQMS Clause no. 5

Competency BuildingQMS Clause No. 5

Purchasing & VerificationQMS Clause no. 7

Internal Audit ProcedureQMS Clause no. 8

Corrective & Preventive action Procedure

QMS Clause no. 8

Customer Satisfaction / VOC

QMS Clause no. 8

Control of Non Conforming Procedure

QMS Clause no. 8

Performance Appraisal process

Legal Adivce Taken for Agreement with Vendor

Legal Adivce Taken for Agreement with Vendor

Bid Acceptance

Define Quality Policy &

Objectives

Setup of Quality Management

System (QMS)

Conduct Internal Audit for Checking Compliance

Customer Feedback Analysis

Review Effectiveness

of QMS

Handover to CDPU from Projects

Resource Available for VAC Execution

IT Equipments Available for Usage

Data in Application Software

Call Centre Requirements are Forwarded to Information Services