netscout ngeniusone case studies (for distribution)
TRANSCRIPT
Customer Case Studies | Bob Cronin 21 May 2014| Public/Confidential | © 2012 NetScout Systems, Inc. All rights reserved.1
nGeniusONECustomer Case Studies
Customer Case Studies | Bob Cronin 21 May 2014| Public/Confidential | © 2012 NetScout Systems, Inc. All rights reserved.2
North American Insurance CompanyPerformance Management of SIP Trunking with nGeniusONE
Customer Profile• Offering Auto, home, and small business insurance solutions, this US-based
Insurance Company implemented session border controllers for SIP Trunking cost savings in their call centers.
Business Challenge• They were experiencing 30 – 60 second delays in call connections• Had great impact on customer experience• With 3 vendors involved, the unified communications technology in the call
center, the session border controllers and the WAN provider, they were having trouble isolating the problem
The Solution• nGeniusONE platform with Call Server Monitor enabled rapid triaging • Evaluate sessions between the hosts and isolates metrics showing the UC
provider what corrective actions needed to be taken
Business Results• Improve customer experience in the call centers• Better team work between ops / network engineering & “Telecom” (voice) teams• Reduce time lost to finger pointing between vendors
Customer Case Studies | Bob Cronin 21 May 2014| Public/Confidential | © 2012 NetScout Systems, Inc. All rights reserved.3
Manufacturing CompanynGeniusONE Pinpoints Malware Impact on DNS Services
Customer Profile• A $6B Manufacturing company with 52 plants and 20,000 employees in 26
countries around the world.
Business Challenge• Network related problems can cause them $Ks in lost revenue per day due
to partners and resellers unable to view inventory & place orders • Increase in failures of DNS requests; up to 42% failure rate• Was adding load to the network which increase potential for bandwidth
contention
The Solution• nGeniusONE platform alerted them of the abnormally high DNS failure rate• Drill downs through DNS Monitor pinpointed the data-stealing malware –
Zeus Gameover Trojan and the host it infected allowing staff to shut it down
Business Results• Remediate a malware infection & restore available bandwidth to users• Application team, who purchased the nGenius solution, collaborates with
other staff members on networking, compute & storage, cyber security, reporting and IT Compliance.
Customer Case Studies | Bob Cronin 21 May 2014| Public/Confidential | © 2012 NetScout Systems, Inc. All rights reserved.4
Global Entertainment CompanyIdentify mis-configurations with nGeniusONE
Customer Profile• A $45B global entertainment firm with media production, broadcasting and
merchandising interests. As the company grows, so does the networking environment, adding to the need for monitoring visibility.
Business Challenge• New Servers were being put on the network, implemented with both IPv4
& IPv6 enabled. • Network supports only IPv4 - As the servers came on-line, would initiate
double DNS resolution requests – IPv4 was successful. • DNS failures for IPv6; repeated requests consumed bandwidth
The Solution• nGeniusONE highlighted DNS failure alerts• Drill downs in DNS Monitor identified mis-configured servers to turn off
IPv6
Business Results• Bandwidth available for critical real-time interactive technology by users• Network & Server Teams collaborating at a higher level now
Customer Case Studies | Bob Cronin 21 May 2014| Public/Confidential | © 2012 NetScout Systems, Inc. All rights reserved.5
Thank you
Richard Long – [email protected]
Bob Cronin – [email protected]