NetDimensions & Aviation Credentials

Agenda !  Background & Context

!  Aviation Value Chain

!  Glossary of Aviation Terms

!  High Level overview of NTS in the aviation sector – jump into product

!  Case Studies & Clients

!  The Competition

!  Research Sources

!  Selling to an Airline

!  Appendix

!  Market Profile data

Background & Context !  NetDimensions is unusual in that is focused on highly

regulated industries such as Life Sciences, Medical Device Manufacturing, Automotive, Financial Services and Aviation. Our focus on license to operate environments has meant we have built up years of knowledge of working within the aviation ecosystem from the regulators such as EASA and the CAA.

!  Numerous long haul and regional airlines including Type Rated Training Organisations (TRTO) such as Cathay Pacific, Virgin Atlantic as well as regional carriers such as Air Arabia, as well as training Academies such as FinnAir Flight Academy, through to dedicated flight training organisations such as Flight Safety International and CAE.

Background & Context !  NetDimensions has had an emphasis on aviation since its

foundation; in fact one of our first clients was Cathay Pacific who continue to be a client to this day 15 years on. NetDimensions has a strong focus on compliance-orientated industries that have the requirement of High-Stakes training, exams and certifications. The requirements of the aviation market form the bedrock of our software product roadmap.

!  Numerous features that are a routine part of airline staff workflow processing were directly incorporated into the feature set of the LMS. For example, the NetDimensions Exam and Certifications Manager is optimised for High-Stakes exams and managing Recurrent certifications with the notion of aviation grace periods. NetDimensions has worked with several airline organisations to define certifications to accommodate airline needs.

Significantly reduce costs and minimize time away from getting the job done !  You need a system that supports airline work patterns

and provides an intuitive and personalized user experience.

!  It should be able to support aviation industry compliance for airline personnel (e.g. FAR 135, CAR 704, JAA regulations) with licensing and certification management functionality.

!  It is should be compliant with industry standards (AICC, SCORM, PENS, IMS) and interoperable with other systems.

A single system to manage both internal and external staff !  You need a solution that is optimized for use by both

flight operations and commercial training airline to manage training, assessments/exams, and certification for: !  flight operations, !  flight crew training and cabin operations, !  flight dispatch, !  ground handling, engineering and maintenance, and !  operational security, !  as well as cargo operations.

…as well as authorities, manufacturers, service providers, and training companies in the industry !  Aviation Authorities

!  UK CAA and EASA

!  Aviation Training / Services / Manufacturing !  FlightSafety International !  CAE Aviation Training !  Thales !  EADS – CASA (Airbus Group) !  ATPCO !  Direct Aviation !  Cirrus Aircraft !  Lucht Verkeers Leiding Nederland (Air Traffic Control)

Lost revenue and blindness !  Losing man hours (and millions in revenue) due to

downtime brought about by: !  required recertification and/or other regulatory training

programs in classrooms or training centers !  the need to conduct and process on-the-job or in-the-field

assessments

!  No single view to keep track of competency and certification levels or validity for hundreds or thousands employees across the organization

Monitor learning, performance, and compliance in a single system !  You need a fully integrated compliance, mobile

learning, and performance management solution to: !  support the highest professional standards of your

operations !  adhere to aviation industry regulations !  ensure safety and competency of your staff

!  A system or solution that provides you with both a high-level view and drill-down information on competencies, course-level compliance status and validity dates for the entire organization

Conduct exams that meet the needs of high-stake assessments for recurring training requirements !  Should be able to provide a detailed audit of all

activities on the system

!  Should give you the ability to create, deliver, manage and report on exams – with detailed record keeping and the ability to add comments into exam transcripts

!  Should support multiple levels of password control for exam delivery to facilitate proctored remote exams, as well as IP address restrictions on exam delivery location

Aviation Value Chain !  Regulators: EASA, FAA, CAA etc

!  Airlines: Cathay Pacific, Air Arabia, Easy Jet, British Airways, FinnAir, United

!  Supply Chain/Training: Thales, EADS, Boeing, Flight Safety International, CAE

Glossary of terms and regulators

Key Regulations & Terminology •  Regulators & Regulations •  JAR Ops & EU Ops (JAA) •  Training, Documentation, Procedures &

Compliance for maintenance, Flight Duty Time, Instruments etc –  European Air Safety Agency (EASA), Civil Aviation

Authority (CAA), National Aviation Authority (NAA), Type Rated Training Organisation (TRTO),

•  Training Terminology & other terms

–  High Stakes Examinations, Recurrent Training, Type Rating, Aircraft Types,

Glossary of common aviation terms & Acronyms !  Aircraft Type – Boeing, Airbus, Bombardier, Embraer

etc (Wide Bodied Commercial Jets versus Narrow Bodied Jets)

!  Small & Medium twin engine Jets

!  VLJ = Very Light Jets (Cessna 510)

!  Type Variants – B747-400 & B747-8, B777, A380, A340

Glossary of common aviation terms & Acronyms !  Type Rating – Qualification to operate (flight crew,

Cabin Crew & MRO) an aircraft type.

!  Airbus & Boeing ‘Door to Manual & Cross Check’ ‘Doors Armed & Cross Check’. !  Different Aircraft Types are different Newton's Pressure to

open.

!  Common for Flight Crew to be be rated on several Aircraft Types.

Glossary of common aviation terms & Acronyms !  Mixed Fleet = More Aircraft Types = more training

!  Recurrent Training – Re-Do Type Rating, typically every 6 months.

!  High Stakes Training/Exams – Fail twice and you are grounded

Glossary of common aviation terms & Acronyms !  Captain, First Officer, Second Officer

!  ATC = Air Traffic Control

!  MRO – Maintenance Repair Operations

!  CRM = Crew Resource Management !  (How crew interact with each other in normal flight and crisis). Air France example AF477

!  In Flight Supervisory Assessment – Visual observation of competence. !  Competence Versus Certification. !  QF32 2010. Capt,FO,SO – Check Captain (CC) being trained by Supervisory Check

Captain (SCC).

!  FDP = Flight Duty Period

!  PPL = Private Pilot License

!  CPL = Commercial Pilot License

Glossary of common aviation terms & Acronyms !  Ab Initio Training = ‘From the beginning’

!  Initial Training for a raw recruit (no previous flight experience) Common term in flight training schools.

!  EFB – Electronic Flight Bag

!  PTTs = Part Task Trainers – a basic type of simulator for simulating set tasks. !  Static in a chair with no movement. Powered by PC.

!  FFS = Full Flight Simulator – The bells and whistles simulator can achieve Type Rating with no flight time.

Glossary of common aviation terms & Acronyms !  Flight Duty Period –FDP

!  The are 3 main status

!  On Duty Period: Training Allowed to be delivered

!  On Duty – Flight Duty: Training allowed but Airline would rather crew were on roster for Flight

!  Off Duty – Rest Period

NetDimensions in Aviation Sector

Aviation is a core focus of the business and part of our heritage.

Compelling Client Base !  No 1 & No 2 Flight Training Companies globally: Flight

Safety International & CAE

!  UK Regulator CAA & European Regulator EASA. Middle East & Africa voluntarily follow guidance of EASA

!  Global long haul carriers: FinnAir, Emirates, Cathay Pacific, Virgin Atlantic

!  Regional low costs operators: FlyDubai & AirArabia

!  Value Chain: Jeppersen & EADS

NetDimensions Learning

!  Manage the entire learning and development process from enrollment & delivery to testing, tracking & reporting

!  Targeted for use by both flight operations and commercial training airline groups.

!  Security, auditing and environment definition functions to ensure that your training and management initiatives are successfully developed, implemented and conducted.

!  Certification Environment to manage regulatory compliance.

!  Provide a highly personalised learning environment with individual development plans, competencies, licenses & certifications

Aviation part of NetDs DNA. Meets aviation specific training needs including Initial and Recurrent Training, Conversion Training and Type Rating.

NetDimensions Exams

!  High Stakes, Type Rating & Recurrent Examinations.

!  Regulatory and compliance

!  Licensing and certification

!  Quality

!  Knowledge

A powerful exam engine to author, schedule, deliver, track & report on examinations. Designed for airlines that must regularly assess individual performance around:

How we can help? Competence Vs Certification

!  Learning Management System (LMS) !  To manage regulatory training and

compliance in a safety critical environment.

!  All operational and regulatory training procedures can be distributed, accessed, legally completed, audited and reported and documented within one robust system

•  NetDimensions Mobile Solutions –  In Flight Supervisory

Assessments –  For workforce always on the

move –  Reduce costs of travel WiFi –  Content is very heavy

NetDimensions Performance

!  In Flight Supervisory Assessments

!  Dynamic goal management

!  Hierarchical competency modeling & assessments

!  Performance appraisals

!  Informal feedback recommendations

!  Succession planning

!  Talent reporting and analytics

A modern & practical Performance Management system that provides:

Software Demo

Case Study: Cathay Pacific !  The Challenge

!  Provide media-heavy training to 1,000 pilots on the new 747-8 aircraft

!  The Solution !  NetDimensions mEKP

portable LMS

!  The Result !  Cathay Pacific was able to complete the new training in less

than 8 months overcoming the bandwidth limitations of the company’s VPN and without taking pilots off their schedules

Compliance – The Role of Security !  CLIENT

!  Virgin Atlantic, one of the largest long-haul UK airlines with 5.3 million passengers in 2011

!  2010 revenues of £2.7bn

!  CHALLENGE !  Implement an assessment solution for pilots that is:

!  Secure via authenticated access !  Auditable with all exam interactions being tracked !  Configurable & flexible for creation of any type of exam !  Recurrent training regulations

!  RESULTS !  Solution: NetDimensions Exams !  Virgin Atlantic’s pilot assessment program audited by CAA; both CAA &

EASA are now NetDimensions Learning & Performance clients

The Competition

The Competition !  Aviation Industry Management System (AIMS) – Strong

links to IATA. Weak on LMS but good reputation in mid sized airlines who want management system for Scheduling & Qualification Management etc.

!  Mint Software Systems – German HQ Spin off from Lufthansa

!  Oracle – The large carriers are all Oracle houses. SAP has no traction in the aviation vertical.

Competition !  Saba and CSOD – no industry specific information on

website re: aviation or transportation !  Virgin Atlantic - …but not Exams

!  SumTotal !  Case Study – Air Canada !  “We've worked with organizations such as American

Airlines, United, Delta, Air France, British Airways, US Airways and Air Canada, as well as regional airlines such as SkyWest and Air New Zealand.”

!  IBM Kenexa !  No industry specific approach, but has a case study

Ascent (pilot training)

Competition – aviation focused !  Pelesys Learning Systems

!  Training solutions provider to airlines and airline training organizations

!  An active member of the Aviation Industry CBT Committee (AICC) – our reseller, Peak Pacific Group is a member as well

!  Clients (not named): major airlines, regional airlines, cargo airlines, helicopter operations, aircraft manufacturers, training organizations, and maintenance, repair, and overhaul organizations

!  Its subsidiary, Pelesys Aviation Maintenance Training (PAMT) received EASA certification as an approved Maintenance Training Organization (MTO) last April.

More on Pelesys - Systems !  Pelesys Learning Management System (LMS)

!  Pelesys Exam Generation System (EGS)

!  Galaxy Learning Content Management System (LCMS)

!  Galaxy Mobile Offline Delivery Platform !  for iPad, Android, PC and Mac systems !  CrewKey (USB stick) and CrewPad (tablets)

!  Pelesys Qualification Management System (QMS)

!  Training Scheduling Tool

Selling to an Airline

Selling to an airline !  Who’s their regulator (CAA, FAA etc)?

!  What type of fleet do they have? Mixed Fleet is good news for us. Is it a single aircraft type or mixed fleet (Airbus, Boeing, Bombardier etc)

!  What type of airline are they? Long Haul, Short Haul, Regional, Budget etc. If they are budget, most elements such as training are outsourced. For example at Ryan Air, Flight Crew even pay for their own uniforms, Flight Crew pay to do training externally etc.

Selling to an Airline !  What aircraft types do they have? Please note, many

airlines refer to type A and type B, this simple means Airbus and Boeing. You need to drill down into the variants of type such as B747-400, B747-8, A380, A340 etc You should know how many aircraft of each type.

!  Is MRO (maintenance repair operations) done in-house or subcontracted?

!  Where is the main hub/base? British Airways = Heathrow, Virgin = Gatwick, Air Arabia = Sharjah

Areas of Functionality to Demonstrate/Discuss !  Accessibility

!  Mobile: mEKP !  Mobile: Slate App with Supervisor Assessments

!  Compliance !  Exams & Evaluations !  e-Signatures !  Certification (expiration/renewals/grace periods)

!  Organisational profiling !  Onboarding/Offboarding: Auto/group enrol !  Programme management !  Job profiles and competencies including Learning Path

Areas of Functionality to Demonstrate/Discuss !  Integration !  Portals / HR-ERP transfers

!  Reporting !  Exams & Compliance Reports !  Dashboards !  Compliance Analytics !  NetDimensions Analytics

APPENDIX Reference materials and internal insights

Unique NTS Features for Aviation – for Learners !  Catalogs and Universal Search

!  Use system as knowledgebase for datasheets or manuals !  Performance support / just-in-time learning

!  Certificates and Grace Periods !  Already configured for various certifications !  Guidelines – aviation certification expiration/renewal

policies

!  Learning Paths and Competencies

Unique NTS Features for Aviation – for Managers / Supervisors !  Supervisor Assessments or Observational Lists

!  Also known as On-the-Job Training !  Mobile assessments on Talent Slate

!  Talent Reporting !  Summarized performance and competency scores !  Drill-down information on competencies, course-level

compliance status and validity dates

Unique NTS Features for Aviation – for Managers / Supervisors !  Exams

!  Security features !  Question Reference section !  Workflow on question creation !  Exam Pools !  Focus on High Stakes Examinations 3 & 4 Question

types; only show Multiple Choice

Research Sources !  http://aims.aero/whatisaims.htm

!  http://pelesys.com/

!  http://halldale.com/cat#.U8z5mai6m0G

!  http://www.airliners.net/

!  http://www.media-interactive.de/

Market Profile

Passenger Airline Vertical in North America !  15 Passenger Airlines with over 30 aircraft each. Average Fleet

Size around 100 aircraft

!  2 Regional Airlines with over 1,000 aircraft between them

!  2 largest Flight Training Company's in the world are NetDimensions clients.

!  Flight Safety International & CAE both HQ-ed in North America

The USA is the largest aviation market in the world

Global Market Profile !  Over 56 million people are employed worldwide in

aviation and related tourism (Mar 2012) !  Of this, 8.36 million people work directly in the aviation

industry

!  By the numbers: !  1,715 airlines operate !  a fleet of 23,000 aircraft !  serving 3,750 airports !  through a route network of several million kms managed

by 192 air navigation service providers Source: ATAG (Air Transport Action Group)

Global Market Profile (cont.) !  The air transport industry supports 56.6 million jobs

globally

!  It directly creates 8.4 million jobs worldwide

!  Airlines, airports and air navigation service providers employ 7.6 million people

!  The civil aerospace sector employs 800,000 people

Source: IATA (International Air Transport Association

US Market Profile Employment by Occupation Employment, 2013 Aircraft mechanics and service technicians 31,550 Airline pilots, co-pilots and flight engineers 63,930 Cargo and freight agents 6,430 Flight attendants 93,550* Reservation and transportation agents and travel clerks

88,390

TOTAL 283,850

Source: US Dept. of Labor

*May 2013 total; Scheduled Air Transportation employees: 89,600

European Market Profile !  30 European established service and scheduled

network carriers, represented by AEA

!  Operating 2,550 aircraft serving 600 destinations in 160 countries with 10,000 flights a day

!  Provides around 370,000 jobs directly

Source: AEA (Association of European Airlines)

Civil Aviation Authorities !  ACAC

!  Arab Civil Aviation Commission

!  AFCAC !  African Civil Aviation

Commission

!  Austria: Austro Control

!  Belgium: !  Service Public Fédéral Mobilité

et Transports/Federale Overheidsdienst Mobiliteit en Vervoe

!  Bulgaria : !  Civil Aviation Administration

!  Cyprus !  Department of Civil Aviation

!  Czech Republic - CAA CZ !  Civil Aviation Authority of the

Czech Republic

!  Denmark !  Civil Aviation Administration

!  DGCA !  Directorate General of Civil

Aviation (various countries)

!  Estonia !  Estonian Civil Aviation

Administration

Civil Aviation Authorities !  France: DGAC

!  Direction Générale de l’Aviation Civile

!  Germany: LBA !  Luftfahrt-Bundesamt

!  Greece !  Hellenic Civil Aviation Authority

!  Hungary !  National Transport Authority

!  Iceland !  Flugmálastjórn Ísland

!  Ireland: !  Irish Aviation Authority

!  Italy: ENAC !  Ente Nazionale per l’Aviazione

Civile

!  Latvia !  Latvian Civial Aviation

Authority

!  Lithuania !  Civil Aviation Administration

!  Netherlands !  Ministry of Infrastructure and

the Environment

Civil Aviation Authorities !  Norway: luftfartstilsynet

!  Poland: CAO !  Civil Aviation Office, Urząd

Lotnictwa Cywilnego

!  Portugal: INAC !  Instituto Nacional de AViação

Civil

!  Romania !  Autoritatea Aeronauticǎ Civilǎ

Românǎ

!  Slovakia !  Civil Aviation Authority /

Transport Authority

!  Spain !  Civil Aviation - Ministerio de

Fomento

!  Sweden: LFV !  Luftfartsverket

!  UK: CAA !  Civil Aviation Authority

!  US: FAA !  Federal Aviation Administration