netbackup vault operator’s guide -...

NetBackup_OperGuide_Vault.book Thursday, May 3, 2007 1:53 PM

12308356

Veritas NetBackup™

Vault Operator’s Guide

UNIX, Windows, and Linux

Release 6.5


Veritas NetBackupVault Operator’s Guide

Copyright © 2001-2007 Symantec Corporation. All rights reserved.

NetBackup 6.5

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Contents

Chapter 1 Introduction

Background ............................................................................................................. 7

Administration and operations tasks ................................................................. 8

Operational design ................................................................................................. 9

Chapter 2 Operational procedures

Vault operator menu interface ..........................................................................11

Vault operational procedures ............................................................................13

Receive Vault reports ..................................................................................14

Remove tapes from a library ......................................................................14

Select reports to send to the off-site vault ...............................................15

Send reports and tapes to the off-site vendor .........................................16

Receive tapes from the off-site vendor .....................................................17

Re-run reports ..............................................................................................18

Inject tapes into robot .................................................................................19

Index 21

6 Contents



Chapter
1
Introduction

This guide explains how to vault media as part of two major task areas:

administration and operation. At some sites, different personnel do the

different tasks; at other sites, the same personnel do all the tasks. Your site may

assign the responsibilities differently than they are discussed in this guide.

The storage administration tasks are summarized in this chapter; operational

tasks are documented in “Operational procedures” on page 11.

BackgroundWhen you vault media, you send backup images off site to a protected storage

location. NetBackup Vault simplifies the processes of image duplication, off-site

storage, and off-site retrieval for both storage administrators and systems

operators. Its purpose is to assist in disaster recovery by creating duplicate

copies of backup tapes and of the NetBackup catalog.

If backup tapes are destroyed at a primary data center location, Vault ensures

that copies of selected backups are available at an off-site location. Vault keeps

track of the copies and requests these tapes to be returned from the off-site

location after a specified period of time.

8 Introduction

Administration and operations tasks


Administration and operations tasksThe following table summarizes the storage administration and storage

operations tasks. The next chapter, “Operational procedures”, contains detailed

operations instructions.

Table 1-1 Vault Tasks

Storage administration Storage operations

Installation and configuration of Vault. Receive daily notification of session

completion.

Run and monitor daily Vault sessions to

ensure they complete.

Remove off-site tapes from robotic

libraries.

Administer tape media to ensure sufficient

media available for each day’s duplicates.

Compare off-site tapes to be sent from

library with report to send to off-site

vendor.

Resolve conflicts between printed reports

and off-site vendor media status.

Send off-site tapes to off-site vendor.

Resolve issues about tapes improperly

ejected.

Receive returned tapes from off-site

vendor.

Manually recover media. Compare returned tapes with report from

off-site vendor.

Insert returned tapes into robotic libraries.

Report discrepancies between reports and

the tapes on-hand to storage

administration.

Re-run reports as needed.

Periodic audits of media on site.

9Introduction

Operational design


Operational designThe following diagram shows the various responsibilities that are involved

when you vault media. This guide documents the procedures that are associated

with the operations portion of the process.

.Summary of storage administration responsibilities

OperationsOperations

Business recovery

tape duplication

OperationsOperations

OperationsStorage

administration

Installation and

Configuration

Notify operations of

change in status

Receiving daily

notification

Duplicating and

monitoring

Administering

media

Recovery Resolving report

problems

Troubleshooting Resolving eject

problems

Receive tapes from vault

Compare tapes

Return tapes to library

Report discrepancies

Rerun reports

Run audit reports

Remove tapes

Compare tapes

Send offsite

10 Introduction

Operational design


Storage administration involves the following tasks:

■ Installs Vault. Storage administration installs Vault on a NetBackup master

server. For more information on how to install Vault, please refer to the

NetBackup Vault Administrator’s Guide.

■ Configures Vault. Storage administration provides configuration

information in profiles, that contain the rules Vault uses to select images to

duplicate or eject from the robot. Storage administration accesses Vault

through the NetBackup Administration Console or through the Vault

Administration menu user interface (vltadm).

■ Monitors Vault. Storage administration monitors Vault activity by using

the NetBackup Administration Console and by reading the session log files

for information about vault sessions. If email notification is enabled in the

profile, session information is sent to the appropriate personnel.

■ Administers media. Storage administration determines which volume pools

and volume groups hold the media and must allocate sufficient media for

vaulting needs.

■ Notifies operations of change in status. Storage administration must report

any change in daily run status to operations. In most situations, Vault jobs

are scheduled to run each day. If duplications are ever postponed, storage

administration notifies operations of the job status.


Chapter
2
Operational procedures

This chapter provides instructions for each of the Vault operational procedures.

The procedures show you how to do the following:

■ Remove tapes from the robotic libraries

■ Run Vault reports

■ Compare the tapes and the reports

■ Send the tapes to an off-site vendor.

The operator uses the Vault operator menu interface to perform most

procedures.

Vault operator menu interface Operational access to Vault is provided through the Vault operator menu

interface. From the Vault operator menu interface, you can eject and inject

tapes, and print reports for one or more Vault sessions. To be an authorized user

of the interface, you must be able to invoke the vltopmenu command.

The following is the main Vault operator menu screen:

12 Operational procedures

Vault operator menu interface


NetBackup Vault Operator Menu

Current Profile: None Current Session: 0 Current Report Destinations - Print command: /usr/ucb/lpr Email: Directory:

p) Select Profile m) Modify the Report Destinations... u) Profile Up r) Run Reports for This Session d) Profile Down v) Run Individual Reports... s) Select Session cr) Consolidate All Reports i) Inject Media into Robot ce) Consolidate All Ejects e) Eject Media for This Session re) Consolidate All Reports and Ejects

c) Container Management...

q) Quit Selection-->

The Vault operator menu screen shows the current profile, current session, and

current report destinations. To select an option, type the number of the option

and press Enter.

The vltopmenu command starts the Vault operator menu. The command is in

the following directory:

UNIX: /usr/openv/netbackup/bin

Windows: install_path\NetBackup\bin

The vltopmenu command writes messages about its operations to the log file

for Vault commands:

UNIX: /usr/openv/netbackup/logs/vault/log.mmddyy

Windows: install_path\NetBackup\logs\vault\mmddyy.log

The following table describes the menu options.

Table 2-2 Options on the Vault operator menu

Menu option Description

p) Select Profile Select a profile.

u) Profile Up Select the previous profile.

d) Profile Down Select the next profile.

s) Select Session Select a specific session for the current profile.

i) Inject Media into Robot Move media from the media access port (MAP) to

the library slots.

13Operational procedures

Vault operational procedures


Vault operational proceduresThe following list summarizes the operational procedures:

■ Receive a daily notification of the completed Vault sessions.

■ Remove the tapes from the library.

■ Compare the ejected tapes with the report.

■ Send tapes off-site.

■ Receive expired tapes from off-site vendor (daily or weekly).

e) Eject Media for This

Session

Eject media from this session.

m) Modify Report Destinations Change the following:

■ The print command

■ The email addresses to which Vault sends

its reports

■ The directory to which Vault writes report

files

r) Run Reports for This

Session

Generate reports for the current session and

distribute them as defined in the profile (print or

distribute by email).

v) Run Individual Reports Select individual reports to generate and

distribute.

cr) Consolidate All Reports Generate reports for any vault that does not

have reports for a given session.

ce) Consolidate All Ejects Eject media for any vault that has not ejected the

media for a given session.

re) Consolidate All Reports

and Ejects

Eject media from all vault sessions and run the

reports as configured in the profiles. You can

eject media and run reports for a single vault or

for all vaults.

c) Container Management Add volumes to containers, view or change a

container’s return date, or delete a container.

q) Quit Quit the interface.

Table 2-2 Options on the Vault operator menu (continued)

Menu option Description




■ Compare the tapes that are received with the session status and notify

storage administration of any discrepancies.

■ Re-run reports, if necessary.

■ Run the audit report and notify storage administration of any discrepancies.

■ Manually eject tapes to resolve problems.

Receive Vault reports

Each time the vault process runs, it sends reports to various staff members to

notify them that it has run. Storage operations should receive a copy of the daily

Picking List for Robot report. This report notifies the operations staff that a job

has completed and that tapes have been ejected from the library.

To process a report you receive

1 Determine who is responsible for processing the ejected tapes.

2 Retrieve printed reports from the assigned printer, if applicable.

3 Retrieve ejected tapes from the library doors.

4 Prepare tapes for off-site storage.

5 Compare ejected tapes with the Picking List for Robot.

6 Work with storage administration to resolve any discrepancies.

7 If you do not receive a reports by the predetermined time, it may be difficult

to process the tapes properly. For example, you may miss the time for

off-site vendor delivery or pickup.

If you have not received a report that you expected, contact storage

administration to determine if there are any problems with the vault

sessions. They can monitor the current jobs and interrupt them to allow the

session to finish on time.

Remove tapes from a library

Libraries base decisions to eject media on their robotic capabilities. Robots that

have media access ports (MAPs) place ejected media into one of their MAPs. You

must remove the media from the slots in the MAP. For ACS robots that have

multiple MAPs, media are placed in the MAP nearest the media volume

(depending on configuration of the vault). For any robots that do not have MAPs,

you must remove the media from the library slots in the robot.

You determine when media is ejected when you configure Vault for immediate

or deferred ejection.




If you configure Vault for immediate ejection, the robot ejects the media into the

MAP during the Vault session. The robot extends the MAP so that you can

remove the media. Vault can select more media for ejection than the MAP can

hold. If that is the case, Vault fills the MAP again and ejects more media. It

continues until it ejects all the required media.

If you configure Vault for deferred ejection, you must eject the media and

generate the reports manually. The vault process may include more media than

can fit in the MAP. If this situation occurs, you must remove all ejected media

before the robot can process the next set of media. You can use the Vault

operator menu to eject media manually and generate reports.

The robot should eject the tapes in order of media ID and slot ID. Vault assigns a

new slot ID on a session-by-session basis, in media ID order. The Vault uses slot

IDs to order the Picking List for Robot report. For this reason, the report

matches the order of the tapes that are ejected. However, the order may not

match if off-site slot IDs from the tapes that have returned from the vault have

been reused

Caution: If media are not removed and a time out condition occurs, the media are

returned to (injected into) the library slots in the robot.

If a time out occurs, you should inventory the robot as described in the chapter

about management of media in robots in the NetBackup Administrator’s Guide.

After the inventory completes, you can use the Vault operator menu to eject the

media that was returned to the robot.

Select reports to send to the off-site vault

You can use several reports to process daily work. Symantec recommends that

you send both printed copies and email copies of all reports to the staff members

who are involved.

The following list describes the reports:

■ Picking List for Robot. The Picking List for Robot report lists the tapes you

must remove from the robot. Note the following about the Picking List for

Robot report:

■ The tapes should be the same tapes that the robot has ejected.

■ The media ID should match the tape label.

■ The slot IDs should ascend in order.

■ The slot IDs should not match any slot in use at the off-site vendor




■ The slot IDs should not match any slot ID already in use by a tape in

transit to or from the off-site vendor.

■ The Date Assigned should be the same date as the report.

■ Expiration dates vary depending on the retention period of the backup

policy.

■ If the report does not list any media, Vault did not eject any media

during the session.

■ Distribution List for Vault. Include this report with the media that is sent

off-site. It contains the same information as the Picking List for Robot, but it

is intended for distribution to the off-site vendor with the tape batch.

■ Picking List for Vault. The Picking List for Vault report shows the tapes that

have been requested for return from the off-site vendor. Provide the off-site

vendor with a copy of this report with each batch of media that goes off-site

so that they return the expired tapes. The report does not list any tapes if no

tapes have expired on the reporting day. Give a copy to the off-site vendor

whether or not it lists any tapes.

■ Distribution List for Robot. The Distribution List for Robot contains

information on the same tapes as the Picking List for Vault report. These

tapes do not arrive on site for at least one day. Make sure the report is

available when the tapes arrive the following day. Do not file the report until

the tapes are checked in.

■ Vault Inventory. The Vault Inventory report shows all the tapes still in the

off-site vault. The tapes are those left after the off-site vendor receives the

daily batch and removes the appropriate tapes. The tapes that are removed

are those shown in the Distribution List for Vault report.

Provide one copy of this report to the vendor with each batch. Place another

copy in an easily accessible location.

You can print other reports after a Vault session. The storage administration

team should notify operations of all reports that are printed and which reports

need to be sent off site. For example, the administration team may print the

detailed distribution lists that show the actual data that is stored on each tape.

Send reports and tapes to the off-site vendor

Symantec suggests the following steps as a guideline only; your site may have

different procedures in place.

After you receive all reports and compare them to the tapes that are intended

for off-site storage, prepare the tapes and reports for pickup.




To prepare tapes for pickup

1 Use only the containers that storage operations or storage administration

specify.

2 Include the following reports:

■ Vault Inventory

■ Distribution List for Vault

■ Picking List for Vault reports

3 Complete the off-site vendor pickup form. Note container numbers, vault

number, and date of shipment.

4 File a copy of the Picking List for Robot report in an accessible location. Sign

off for completion.

5 Place a copy of the Distribution List for Robot report in an accessible

location. This report is a reference for returning tapes.

Receive tapes from the off-site vendor

Symantec suggests the following steps as a guideline only; your site may have

different procedures in place. The off-site vendor returns tapes that have been

requested, usually the preceding day. Compare the tapes that you received from

the off-site vendor to the reports that list the tapes you expect to receive. The

comparison should ensure that you have received the full set of tapes.

To compare the tapes that you have received to your reports

1 Locate the Distribution List for Robot report. This report is normally the

previous day’s report.

2 Compare the tapes you have received from the off-site vendor with the

report. Notify storage administration if there are any discrepancies that you

cannot resolve with the off-site vendor.

3 Remove the tapes from the containers and enter them into the robot

according to your normal operating procedures. Be sure not to skip any slots

because the robot may not reload the tapes properly. If you use

NetBackup-controlled robots (such as TLD or TL8), run the inject process as

storage administration specifies.

4 Sign off the report and file in the proper location.

5 You must resolve all discrepancies in the report, whether they are from the

tapes that have left or the tapes that have returned. Do not file a report until

you have resolved all discrepancies.




Report discrepancies

If you find report discrepancies, we suggest you run one or more reports to audit

the location of your media. One option is to run the Off-site Inventory report.

Look for any unassigned tapes that have been left in the off-site vaulting

location, and look for any expired media that has not been recalled. The All

Media Inventory report also may be useful; it shows media on site, media in

transit, and media off site.

Expired media may not be recalled in the following circumstances: A tape is only

called back once. A tape should be picked up on the day when Vault generated

the report that recalled it. If it is not picked up, that tape media ID does not

appear on the following reports, and the piece of media may be forgotten. The

Lost Media Report shows the media that was not picked from the vault as

scheduled.

Re-run reports

You may choose to re-run a report because you lost the original copy or because

you want updated information. Use the Vault operator menu to rerun reports.

To rerun a report

1 Log on to the NetBackup master server.

2 Run the vltopmenu command as follows, using the name of the profile for

which you want to run reports:

vltopmenu profile

The Vault operator menu regenerates the reports for the most recent session.

Select the report or reports you want to rerun.

Print reports from a previous day

To print reports from a previous day, change the session number. Choose Select

Session and enter the number of the session for which you would like to print

reports.

Send reports through email

To allow the report to be sent through email, change the report destination to

include one or more email addresses. Choose Modify the Report Destinations >

Modify E-mail address(es). Enter the email addresses to which the reports

should be e-mailed.

On Windows systems, configure the nbmail.cmd script in the \bin directory.




Save a report to a file

To save the reports to a file, change the report destination to include a path

name. Choose Modify the Report Destinations > Modify Directory Destination.

Enter the path name of a directory in which you want the report files stored.

Run the audit report

To create an audit report, use the All Media Inventory report. This report prints

out an inventory of all media that is used for duplication of backups. First, it

prints out all the media in the robot that is used for duplicates. Next, it prints all

the media that is in the off-site vault. This information is printed in order by

media ID.

Resend eject commands (manually eject tapes)

Select Eject Media for This Session allows you to resend the eject commands

from a particular session.

Normally, this option is only used if the eject process was interrupted and some

media were not ejected from the library. This option would also be used if the

number of tapes you needed to eject exceeded the size of the MAP. If there are

still discrepancies between ejected media and the Vault reports after using this

command, contact storage administration.

Inject tapes into robot

When you choose Inject Media into Robot, Vault moves tapes from the media

access port (MAP) to the library slots and updates the volume database.

If any problems occur during this process, contact storage administration.


Index

A

administer media 10

administration tasks 8, 12

audit report 19

B

background 7

C

change of status 10

commands

vltopmenu 11

configuring vault 10

E

eject command

resend 19

eject tapes

manually 19

email reports 18

I

injecting tapes 19

install Vault

on UNIX 10

M

manual ejection

tapes 19

menu user interface

vltopmenu 11

O

operational design 9

operational procedures, summary 13

operations tasks 8, 12

R

report discrepancies 18

reports

email 18

finding discrepancies 18

rerunning 18

to print previous 18

to receive 14

to save to a file 19

rerunning reports 18

S

storage administration, responsibilities 9

T

tapes

comparing with reports 15

injecting 19

receiving from offsite vendor 17

removing from library 14

sending to offsite vendor 16

V

Vault Operator Menu interface 11

vltopmenu command 11

22 Index


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