NEOMED TEMPLATEINTRODUCTION TO LEAN

SIX SIGMA PRINCIPLES

DAY 7: MARCH 27, 2020

HOUSEKEEPING

• Engage in today’s learning session by utilizing the voting & chat features in Zoom

• All lines have been muted

• Today’s session is being recorded and will be available for review on the program website

• Bookmark the Resources & Templates web page https://www.neomed.edu/lss/resources-templates/

LEARNING OBJECTIVES

• Discuss how to proactively identify & prioritize possible failure points

• Review key activities in Control Phase

• Explore tools & considerations when transitions process including the use of visual management techniques

• Discuss change management best practices and ADKAR model

• Discuss actions needed to close out the project

DMAIC FRAMEWORK

Define

Measure

AnalyzeImprove

Control

DMAIC is a systematic process to solve problems & improve business performance

FAILURE MODE AND EFFECT ANALYSIS (FEMA)Failure mode = Any way in which people, material, equipment, methods, and/or environment can cause a process or product to have a problem

• Can be applied at any phase

• Helps you identify risk priorities related to inputs & fail points

** Refer to Chapter 13 in the Green Belt self study guide under Supplemental Reading

CONTROL PHASEKey Actions

• Establish a system for monitoring changes going forward to ensure the gains are sustained

• Transition process back to Process Owners

• Implement Visual Management tools where appropriate

• Perform project wrap-up activities

** Refer to Chapter 16 in the Green Belt self study guide under Supplemental Reading

TRANSITION ACTIVITIES

• Finalize any process support documentation

– Standard Operating Procedures

– Visual Management tools

• Develop a Control Plan with audit process

• Establish a transition timeline for monitoring & support

CONTROL PLANS

Clear, concise & easy to understand document that establishes the key performance indicators to be monitored.

Utilize an “Out of Control” log to track steps that are identified to be out of the process control limits.

VISUAL MANAGEMENT

• Visual Boards

• Floor markings

• Labeling containers

• Color coded objects

• Reporting dashboards

• Signage

The technique of communicating information related to work standards, controls, and/ or problems in a visual manner

CHANGE MANAGEMENT

Seven Change Management Best Practices• Mobilize an active & visible executive sponsor

• Dedicate change management resources

• Apply a structured change management approach

• Engage with employees & encourage their participation

• Communicate frequently & openly

• Integrate & engage with project management

• Engage with middle managers

https://www.prosci.com/resources/articles

ADKARModel based on change management best practices that is effective in helping people move through the change

OTHER CHANGE MANAGEMENT RESOURCES

file:///C:/Users/sbriechle/Downloads/heathbrothers-switch-reading-list.pdf

https://heathbrothers.com/members/

PROJECT WRAP UP• Complete any implementation or transition activities

• Finalize Project Documentation

– Summary of results

– Before & after Process Map

• Outline future projects

• Take time to reflect & document lessons learned

• Meet with project sponsor & champion

and….

CELEBRATEWhen• At the close at each phase• When key elements of the project

come together• Individual contributions

How• Ask for team input• Celebratory meal/gathering• Handwritten thank you notes• Organizational recognition programs• Meetings/Town Halls• Time off

NEXT STEPS1) Read the Yellow Belt Training Guide2) Listen to the daily calls3) Complete the learning assessment (posted by 3/31) 4) Submit a tool for review to LSS@neomed.edu

– Workplace Waste Scavenger Hunt– Project Prioritization Tool– Developing a Problem Statement worksheet– Creating SMART Goals worksheet– Stakeholder Analysis– Process Map– SIPOC Diagram– Fishbone Diagram– 5 Whys Worksheet– Communication or Training Plan– FEMA

THANK YOU – BE WELLLET US KNOW HOW WE CAN SUPPORT YOU