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NEIGHBOURHOOD MANAGEMENT DEVELOPMENT

ORGANIZATIONS’ SYSTEMS AND EMPLOYMENT

Michel BONETTIOctober 2006

Bit International Conference - Lisboa 2 & 4 October 2006

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Laboratoire de Sociologie Urbaine Génerative

• Research

– generative analyses of urban social processes– social and symbolic meaning of environment– organization analysis– residents involvement processes– project management methodologies

• Consultancy for Local Authorities(Paris, Lyon, Marseille, Nantes, Toulouse, ....)

– Urban renewal schemes– Neighbourhood management projects– Residents involvement

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« o ambiente faz parte de nós próprios »

Fernando Pessoa• Meaning

We build up the environment and the environment builds us up

• ConsequenceThe environment is the basis for:

– identity development– social integration– organization of the society

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NEIGHBOURHOOD MANAGEMENT

1. Generative approach of neighbourhood social processes

2. Neighbourhood management efficiency

3. Field of activity and Employment

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GENERATIVE APPROACH OFNEIGHBOURHOOD SOCIAL

PROCESSES

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Neighbourhood social processes

• Social life• Conflicts• Vandalism• Delinquency

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Generative approach

• Residents ways of life (social ,cultural and economic factors)

• Urban and Architectural design• Management of housing and the environment• Housing and urban policies

Social processes are generated by the interactions between :

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NEIGHBOURHOOD SOCIAL PROCESSES

SOCIAL PROCESSES

RESIDENTS SPACE

POLICIES MANAGEMENT

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NEIGHBOURHOOD MANAGEMENT EFFICIENCY

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ORGANIZATIONS EFFICIENCY :

• Attention paid to the residents needs and claims

• Permanent diagnosis of the problems• Fast interventions to solve the problems

noticed• Efficiency of the decision making processes• Communication & cooperation between

diverse departments

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• Listening capacity to understand the residents demands

• Relationship with the residents

• Social conflicts solving

• Initiative capacity to solve new problems

• Development of residents social relationship

MANAGEMENT AND EMPLOYEES SKILLS

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DEFICIENT MANAGEMENT EFFECTS

• Dirtiness and degradation of housing and its environment

• Misuse of the urban lay out and public facilities • Disappearance of collective rules of behaviour• Devalorization of the neighbourhood and its

inhabitants

« if local authorities don’t care for the citizens,the citizens will not care for their neighbouhood and for each other »

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NEIGHBOURHOOD MANAGEMENT PROJECTS

• GOAL : - Implementing a 3 years long projects to improve the neighbourhood management

• ORGANISATION :– Creating a Steering committee involving the diverse partners– Choosing a Project manager– Creating a management team– Developing the cooperation between local authority companies

• PROCESS :- Realizing a collective diagnosis of the problems involving diverse partners- Consulting the residents to know their priorities- Defining a strategy- Building up a scheme to improve the neighbourhood management- Implementing the scheme- Evaluation involving the residents each year- Adapting the scheme according to the evaluation outcome

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NEIGHBOURHOOD MANAGEMENT FIELD AND

EMPLOYMENT

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• Cleaning• Collect of waste• Building technical maintenance• Heating, Lift, Water and Electricity systems maintenance• Gardening• Caretakers• Social work• Community development• Education• Sport• Cultural activities

A FULL RANGE OF PROFESSIONAL ACTIVITIES TOPROVIDE JOBS TO THE RESIDENTS :

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Average number of employees to manage a public estate including

1000 dwellings

• 1 housing manager• 1 technical assistant• 10 caretakers• 5 gardeners• 2 employees for street cleaning• 2 employees for waste collecting

The management of such an estate needs nearly 30 employees, among which :

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An innovative organization:Local associations for neighbourhood

management

• Goal : to train and provide jobs to residents

and to improve the neighbourhood management• Types of jobs : caretakers, cleaning employees,

gardeners, employees for technical repairs, etc…

• Examples :– Regie de quartier in Marseille 300

employees– ARRADEP in Lyon : 400 employees